The HSPH Help Desk is the central point for all HSPH computer related questions and issues.
Whenever possible the Help Desk technician will assist the end-user in correcting a computer-related issue over the phone. The technician may ask to virtually control your computer using virtual network control software (VNC) or start a Webex support session.
If the problem cannot be addressed through phone support, the Help Desk technician will generate a ticket in the HSPH HelpDesk ticketing system called Origin (see: screen shot below) and assign it to another member of the IT staff. End users receive automated emails both when an ticket is opened and when a ticket is closed.
The HSPH Help Desk may be reached:
Monday through Friday from 8:00am to 5:00pm
Phone: 432-HELP(4357)
Email: HelpDesk@hsph.harvard.edu
There is a pager system for weekday after-hour and weekend emergencies.