The hardware products contained in the listing are fully supported by the IT Department. There are currently no charges for repairs of standard hardware products in the warranty period. In the case of an item needing repair outside the warranty period or an upgrade (for example, you require a larger hard drive), clients are charged only for the materials.
It will be extremely beneficial for our clients to choose from the products we recommend and support. In cases where your equipment is not supported, we can recommend other support resources.
IF YOU DO NOT SEE A HARDWARE OR SOFTWARE ITEM LISTED, WE DO NOT SUPPORT IT.
| PC Software | Macintosh Software | |
| Operating System: | Windows (2000 and XP) | MAC OS (10.0 or higher) |
| General Business Applications: | Microsoft Office 2007, 2003 |
Microsoft Office 10, Office 2004 |
| Communications: | Putty | F-Secure |
| Anti-Virus Software: | Network Associates (McAfee) | Virex |
| Web Browser: |
Internet Explorer 6.0 Mozilla Firefox |
Macintosh Safari Mozilla Firefox |
| Email: |
GroupWise 7 Other IMAP clients (configuration only) |
GroupWise 7 MacMail (configuration only) |
| FTP: | WinSCP 4.03 |
Fetch |
Desktop Support Policies
PC Support
The Department of Information Technology (IT) provides PC hardware and software support to HSPH faculty and staff. This support includes:
- Setting up and configuring new PC's.
- Installing, troubleshooting, repairing, and upgrading supported hardware and supported software.
- Network wiring, jack troubleshooting, jack repairing.
- E-mail related issues.
- Network server related issues. [Unix Server and Novell Server]
The Department of Information Technology (IT) provides support for Apple Macintosh PowerMac G3 Desktop Computers and PowerBook G3 Portable Computers running MacOS 10 or better. The IT Department will connect your Mac to the HSPH network and configure TCP/IP for Internet connectivity (Web browsing, E-mail, etc.).
Printer Support
The IT department will only troubleshoot connectivity and printing to individual machines, network connectivity, and printer software support. We do not troubleshoot any hardware related problems or replacements. The UIS Technology Products Center does provide hardware support and they can be reached at 496-TECH.
Help Desk and Ticketing System
The HSPH Help Desk is the central point of contact for all HSPH computer related questions and issues. Whenever possible the Help Desk Coordinator will assist the end-user in correcting a computer related issue over the phone. If the problem cannot be addressed through phone support, the Help Desk Coordinator will generate a Work Order Request and assign it to another member of the IT staff. That staff member will then complete the steps necessary to resolve the end-user's issue. If you have a work order request, you may also complete the following Work Order On-Line Request Form.