Leadership Strategies for Evolving Health Care Executives
November 1–6, 2009
Boston, Massachusetts

Register for 2009

Download the 2009 Brochure

100% of participants noted that they expect to see job related improvements from this program.

Leverage the down economy as a chance to outpace your competition. Discover new ideas that will inspire leaders, strengthen your workplace, and boost your bottom line — key elements of success during these challenging times.

Lead your Organization Successfully through Times of Uncertainty, Conflict and Change

This program, with its focus on health management systems, provides skill building in the critical areas of leadership and management development. Taught in an interactive classroom setting, the curriculum is specifically designed to bridge the gap between health care skills and the leadership skills essential for achieving individual and organizational objectives.

Program Highlights

New Sessions in 2009

Why You Should Attend

As health care continues to evolve, you, as a health care leader, have the formidable and immediate challenge of creating both short- and long-term strategies. Today’s knowledge base is different from that of even six months ago. The solutions to tomorrow’s problems may be just beyond your grasp, but you can be ready. To ensure your organization’s competitive edge, and perhaps even its survival, you must quickly gain the tools necessary to lead in this new era. The knowledge gained in this five-day program will enable you to respond proactively to the rapidly changing health care environment.

Practical Learning Format

The main teaching method will be interactive learning with small group discussions, case studies, and in-class exercises. Discussion groups will meet each morning to review readings, respond to content questions, and share reactions. This process provides an opportunity to work closely with colleagues to solve real-world issues.

Upon Completion of This Program, Participants Will Be Able To

Who Should Attend

Participants in this dynamic program are health care executives who wish to adapt their knowledge and skills to the constantly changing field, including:

This program will help you develop leadership skills and strategies so that you can continue to play a key role in the future of the health care system.

(top of page)

Program Director

David G. Javitch, PhD
Adjunct Assistant Professor in Organizational Behavior
Department of Health Policy and Management
Harvard School of Public Health
Assistant Professor, Department of International Health
Boston University School of Public Health
President, Javitch Associates

Program Faculty

Leonard Glantz, JD
Professor, Health Law, Bioethics and Human Rights
Boston University School of Public Health
Professor of Law, Boston University School of Law

John Glaser, PhD
Vice President and Chief Information Officer
Partners HealthCare Systems, Inc.

Allen Kachalia, MD, JD
Hospitalist
Medical Director for Quality and Safety
Brigham and Women's Hospital

Leonard J. Marcus, PhD
Director,
Program for Health Care Negotiation and Conflict Resolution
Co-Director, National Preparedness Leadership Initiative
Lecturer on Public Health Practice
Harvard School of Public Health

Vinod K. Sahney, PhD
Adjunct Professor in Health Policy and Management
Harvard School of Public Health
Senior Vice President and Chief Strategy Officer
Blue Cross Blue Shield of Massachusetts

David A. Shore, PhD
Associate Dean, Center for Continuing Professional Education
Director, Forces of Change Program and Trust Initiatives
Co-Director, Certificate Program in Project Management in Health Care
Harvard School of Public Health

Richard B. Siegrist, MS, MBA, CPA
Adjunct Lecturer on Management
Harvard School of Public Health
President and Chief Executive Officer
Press Ganey Associates, Inc.

Saul N. Weingart, MD, PhD
Associate Professor of Medicine
Harvard Medical School
Vice President for Patient Safety
Dana-Farber Cancer Institute

Ellen Zane, MA
President and Chief Executive Officer
Tufts Medical Center

(top of page)

Agenda

Sunday Evening, November 1, 2009 — Doubletree Guest Suites Boston
4:00 pm Check-In
5:00 Introduction to the Program — Javitch
6:00 Hors d'Oeuvres Reception
7:00

Leading During Organizational Change — Javitch

With changes now ubiquitous in health care, leaders need to constantly update their awareness of the processes and implications of change. This session will present current issues, systematic methods for identifying target constituencies, organizational-wide approaches for maximizing positive acceptance and minimizing resistance, a tried and true process of bringing about organizational change, and the famous 10 Commandments of Change.
8:30 Sessions End
Monday, November 2, 2009 — Harvard School of Public Health
7:30 am Continental Breakfast
8:00 Discussion Groups
9:00

Building Negotiation, Conflict Resolution, and Meta-Leadership into Your Professional Repertoire — Marcus

Learn about interest-based negotiation, multi-dimensional problem-solving, meta-leadership, and effective techniques to build collaboration and manage conflicts across complex health care systems.
10:30 Refreshment Break
11:00 Building Negotiation, Conflict Resolution, and Meta-Leadership into Your Professional Repertoire (Continued) — Marcus
12:30 pm Lunch
1:30 Building Negotiation, Conflict Resolution, and Meta-Leadership into Your Professional Repertoire (Continued) — Marcus
3:00 Refreshment Break
3:15

[New in 2009] End of Life Issues and Practitioner’s Moral Beliefs
— Glantz

Practitioners are regularly confronted with significant moral challenges in the application of their knowledge, skills, and abilities. End of life decision-making and care often starkly presents such challenges in a context in which decisions must be made, not simply considered. This session will discuss how to apply ethics norms and “rules” when confronting moral issues, and the role individual practitioner beliefs are permitted to play in the resolution of these dilemmas.

4:45 Sessions End
Tuesday, November 3, 2009
7:30 am Continental Breakfast
8:00 Discussion Groups
9:00

[New in 2009] Management Pearls Of Wisdom: Important Lessons Learned — Zane

One of New England’s most powerful women executives, Ellen Zane will share with you some of the hard fought experiences that have made her a highly respected CEO of one of Boston’s premier teaching hospitals. As a successful executive, visionary, and negotiator, she will share important management and leadership lessons learned from leading a community hospital, then building a strong physician’s network at multi-hospital Partners Health Care, and finally turning around Tufts Medical Center, a large urban hospital in Boston, MA.
10:30 Refreshment Break
11:00

Health Care Management: Legal and Ethical Responsibilities for Reducing and Addressing Error — Kachalia

This session will provide a legal perspective for management decisions. Participants will be sensitized to recognize situations of vulnerability, of personal or organizational legal liability in the delivery of quality medical care, and the supervision of staff personnel and residents in training. Participants will be exposed to actual situations drawn from court cases and will critically review court opinions to help participants extract practical legal principles applicable to health care management.
12:30 pm Lunch
1:30

Succeeding as Tomorrow’s Leader — Javitch

This session will focus on the qualities, actions, and approaches needed to harness organizational energy, enthusiasm, and productivity to meet bottom line, financial, medical, employee, and patient demands.
3:00

Refreshment Break

3:15

Leadership and Motivation — Javitch

Successful leaders need to understand their own leadership and
motivational styles to know how to maximize their productivity and
impact. But they can't be truly effective until they understand,
direct, and improve the styles of the people they are working with.
This results driven, interactive session will use the Strength
Deployment Inventory to help participants learn how to form, focus, and
modify their message and their approach when interacting with others to
optimize outcome.
4:45 pm Sessions End
Wednesday, November 4, 2009
7:30 am Continental Breakfast
8:00 Discussion Groups
9:00

Developing a Quality Initiative — Sahney

This session will focus on a case study of an integrated health care system. Participants will analyze the strategy for improving the performance of the system, including such areas as relationship with the employer coalition, rate setting, and performance of integrated health systems across the country.
10:30 Refreshment Break
11:00 Executing a Quality Strategy — Sahney
12:30 pm Lunch
1:30

Improving Organizational Performance — Sahney

Do patients sail smoothly and effortlessly through your health care system or do they meet roadblocks that say “we are not as patient-friendly as we could be”? Can the overall system be fixed? Admissions? Treatment? Billing? Discharge? Patient Recognition and Care? This presentation and discussion will address these critical operational issues.
3:00 Refreshment Break
3:15

Beyond Blame: Leadership in Patient Safety — Weingart

Medical errors have emerged as a major public health issue. Leaders are challenged to do something by professional associations, accreditation bodies, and the public. But what is there to do? Medical errors should be understood and prevented by using a systems approach, as pioneered in aviation and industry. Examining the experience of leading-edge innovators in patient safety offers us lessons about coordinated processes, opportunities, and obstacles to improvement.
4:45 Sessions End
6:00 Bus will depart from the Doubletree for the Harvard Faculty Club
6:30 Reception and Dinner — Harvard Faculty Club
9:00 Bus will depart from the Faculty Club for the return trip to the Doubletree
Thursday, November 5, 2009
7:30 am Continental Breakfast
8:00 Questions and Open Discussion: Moderator — Javitch
9:00

Leading High Performance Teams — Javitch

Building, diagnosing, and evaluating teams requires a knowledge of the key issues that lead either to success or failure. This session will present an action-oriented experiential exercise to heighten participant’s practical awareness of the skills and processes needed to transform and lead groups into productive high-performing teams.
10:30 Refreshment Break
11:00

Financial Management Control and the Physician's Role — Siegrist

The foundation of a health care system’s success if the management control function. It is essential for all strategic decision makers to have a firm grasp of the organization’s financial structure in order to effectively bring organizational vision to reality. This session provides you with the tools and insights to do just that. Using a targeted case study and related articles, you will gain understanding of the management control activities that provide the formula for financial success.
12:30 pm Lunch
1:30 Financial Management Control and the Physician's Role (Continued) — Siegrist
3:00 Refreshment Break
3:15 Financial Management Control and the Physician's Role (Continued) — Siegrist
4:45 Sessions End
Friday, November 6, 2009
7:30 am Continental Breakfast
8:00

Information Technology: What Every CEO Needs to Know — Glaser

Information technology (IT) can be a critical contributor to a
healthcare organization's strategies and clinical and operational
performance. No organization can ensure success across all IT projects. However, there are four areas that are the major determinants of the effectiveness of the IT contribution:

  • Ensure a healthy organizational IT foundation
  • Develop a sound linkage between organizational strategies and the IT plan
  • Manage projects well
  • Manage the achievement of IT-enabled value

These areas will be discussed including a review of approaches to assessing how well the organization is doing in these areas.
9:30 Refreshment Break
10:00

Turning Soft Assets into Hard Power: Leveraging the Tangible Power of Your Most Enduring Intangible Assets — Shore

Of the many factors contributing to individual and organizational success, none is more important than reputation. A highly valued reputation allows a brand to stand out from the crowd, comprising a “competitive moat” in your market. In the health care field, there is compelling data to suggest that the organization that owns a reputation for trust owns its marketplace. A trusted reputation for high quality programs, products, and services is good medicine, good business, and great leadership — it is both a mission-driver and a margin-driver. This practical session moves beyond simply documenting the value of brand, reputation, and trust-building. We will focus on how to build your organization’s capacity for trust and trustworthiness, and how your organization can translate that capacity into a trusted reputation and brand
11:30 Program Closing and Evaluation — Javitch
12:00 pm Adjournment

Agenda is subject to change

(top of page)

Continuing Education Credit

The Harvard School of Public Health is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. The Harvard School of Public Health designates this educational activity for a maximum of 31AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the activity.

(top of page)

Program Location

Harvard School of Public Health
FXB Building
651 Huntington Avenue
Boston, MA 02115
617.384.8692

The Sunday evening reception and sessions take place at the Doubletree Guest Suites Boston. All subsequent sessions take place at the Harvard School of Public Health, located in the heart of the Longwood Medical Area in Boston. For directions, please click here.

Accommodations

Doubletree Guest Suites Boston
400 Soldiers Field Road
Boston, MA 02134
617.783.0090
$217 single/double occupancy +12.45% tax

Rooms have been reserved at a reduced rate until October 1, 2009. Reservations should be made when you receive your registration and payment confirmation. Please state the program name and the Harvard School of Public Health to receive the special rate. Accommodations include a daily shuttle trip to and from the program location.

(top of page)

What Participants Say

“The program inspired me to once again learn, and can be immediately applied to real problems at work. Best learning experience of my professional life.”

— Bob Layne, BSc, MPA
Executive Director
Regina Qu’Appelle Health Region
Regina, Canada

“In comparison to other professional development programs, this has an excellent benefit to cost value, given the price, subject matter, and knowledge transfer. Way above the average program.”

— Bob Kleinbauer, CHE
Chief Operating Officer
Community Care Physicians, P.C.
Latham, NY

“One of the finest programs I have ever had the privilege of attending. The topics, presenters, class interaction... Very well done! I will benefit from it for years to come.”

— Mark H. Holloway, COE
Administrator
West Georgia Eye Care Center, P.A.
Columbus, GA

“By far the best week in my professional life after residency. Great toolkit to work with in the future.”

— Dr. Khwaja Hussain, MD
Physician
Avis Goodwin Community Health Center
Dover, NH

“The quality of the presentations exceeded what I’ve experienced in other CME courses. I have a better understanding of how to communicate with executives in my organization and earn respect as a leader.”

— Dr. Eran D. Metzger
Associate Director of Psychiatry
Hebrew Rehabilitation Center
Boston, MA

 

Program Fee (fees and deadlines subject to change)

Program fee includes:



Group Discounts Available: Register with a colleague and receive a 15% discount on each full tuition. Receive a 20% discount when three or more colleagues from your organization register. That means, when you participate with four colleagues, a fifth colleague can attend tuition-free! This is an excellent professional development opportunity that can serve as a strategy-building retreat for your team. Please email us at contedu@hsph.harvard.edu or call us at 617.384.8692 for more information.

(top of page)

Payment Policy

Payment must be made in US funds and received in order to process your registration. Payment by credit card is strongly preferred (Visa, MasterCard, AmEx). If paying by check, please make check payable to Harvard School of Public Health-CCPE (be sure the participant’s name is on the check). Space is limited.
Note: Please do not make non-refundable flight arrangements until you have received confirmation from us.

Substitution/Cancellation Policy

Substitutions may be made without additional charge. All requests for substitutions or cancellations must be made in writing. Cancellation on or before September 11, 2009 will be issued a refund less a $150 administrative fee per person. Cancellations received between September 12, 2009 and October 9, 2009 will be issued a refund of 50%. After October 9, 2009, no refund will be issued. There will be no exceptions to this policy.

Custom Program

Test-drive ALS for Your Organization!

Wish you could bring everyone in your organization to Leadership Strategies for Evolving Health Care Executives (ALS)? Let us bring ALS to you! Schedule a custom ALS program for your organization within two months* of your participation and we will credit your ALS registration fee. For more information on this opportunity, check out our Custom Program page.

*No later than January 5, 2010 for November 2009 ALS program participants.

Ways to Register

  1. To register online, simply check off the item below and click Register Now.
  2. Call 617.384.8692 to register over the phone. You may also call this number for any registration questions you may have.
  3. Print the PDF Registration Form and fax it to 617.384.8690 with credit card information.
  4. You may also fill out, print and mail the form with payment to:

    5. Harvard School of Public Health
    Center for Continuing Professional Education
    CCPE – Dept. A
    677 Huntington Avenue
    Boston, MA 02115

    (If you are planning on sending an overnight package, please send to this address.)

 

I have read and understand the payment and cancellation policies.

 

(top of page)