Managing Ambulatory Health Care I:
Introductory Course for Physicians in Community Health Centers
October 13–16, 2009

Register for 2009

Please note: This program has limited seating and reaches capacity rapidly. Please register early to ensure participation in this program.

 

100% of participants rated the program as meeting or exceeding their expectations

Effectively Guide Your Health Center Through Times of Uncertainty and Change

Over one thousand physicians have completed this continually updated Harvard program, consistently rating it excellent for its practicality in the clinical setting, sensitivity to the needs of community health center physicians, and timeliness.

Overview

Community and migrant health centers face tremendous challenges with the increasing need for services, rising costs, declining government resources, and stiff competition for physicians and other clinicians. The challenges of the health care environment have put primary care physicians and their administrative leaders in critical positions, but physicians often have less substantial training and experience in management. Physicians must expand their knowledge of management concepts and understand their leadership role to effectively guide their health center through times of uncertainty and change.

Program Highlights

 

Special Benefit

Take advantage of this unique opportunity to network and tap the collective experience of physicians from across the country dealing with exactly the same challenges as you. Case method of instruction will be used to facilitate practical application of the concepts presented and to create a dynamic forum for the exchange of ideas, issues, and challenges between participants and faculty.

Who Should Attend

This intensive four-day program is designed specifically for health center physicians who have undertaken significant managerial responsibilities, yet are unable to take time away from the organization to complete a degree program in public health or health administration.

What You Will Learn

You will learn specific management skills that are essential in the community health center environment:

Method of Instruction

The Harvard case method of instruction will be used to facilitate practical application of the concepts presented and to create a dynamic forum for the exchange of insights and experience between participants and faculty.

Participants should set aside approximately two hours daily to prepare for the next day’s discussions. The discussions are followed by class sessions addressing corresponding topics.

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Program Directors

Paul Campbell, MPA, ScD
Lecturer on Management
Harvard School of Public Health
Deputy Director
International Health Systems Program
Co-Investigator, Harvard School of Public Health Center for Public Health Preparedness

In addition to his faculty responsibilities at the Harvard School of Public Health, Dr. Campbell has served as a consultant to many individual community health centers on both strategic planning and financial management issues. He has also co-authored two DHHS publications: Guidebook on Geriatric Program Development in Community and Migrant Health Centers and Physician Compensation: A Guidebook for Community and Migrant Health Centers. Dr. Campbell has organized workshops for the National Rural Health Association, the Ford Foundation, the World Bank, and the National Association of Community Health Centers.

Robert Hoch, MD, MPH
Instructor
Department of Health Policy and Management
Harvard School of Public Health
Vice President for Health Services
Harbor Health Services

In addition to his faculty responsibilities at the Harvard School of Public Health, Dr. Hoch is Vice President for Health Services at Harbor Health Services and Former Director of Pediatrics at Carney Hospital in Boston. Dr. Hoch has been active in community health center issues at local, state, and national levels. He has advised and written for the Department of Health and Human Services, served as a speaker and participated on national committees and the Board of Directors of the National Association of Community Health Centers, and initiated the New England regional forum for CHC medical directors through the New England Association of Community Health Centers. He has served as a consultant to health centers, managed care organizations, BPHC, AHRQ, and CDC on a variety of issues including: operations, personnel management, quality systems, compensation and leadership.

Program Faculty

Barry C. Dorn MD, FACS
Associate Director
Program for Health Care Negotiation and Conflict Resolution
Division of Public Health Practice
Harvard School of Public Health

Daniel R. Hawkins, Jr., BA
Senior Vice President
Division of Policy and Programs
National Association of Community Health Centers

David G. Javitch, PhD
Adjunct Assistant Professor in Organizational Behavior
Department of Health Policy and Management
Harvard School of Public Health
Assistant Professor, Department of International Health
Boston University School of Public Health
President, Javitch Associates, Inc.

Ashish Jha, MD, MPH
Assistant Professor of Health Policy and Management
Department of Health Policy and Management
Harvard School of Public Health

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Program Agenda

Tuesday, October 13, 2009
8:00 am Program Check-In and Continental Breakfast
9:00 Program Introduction — Campbell, Hoch
10:30 Break
11:00 Role of the Medical Director — Hoch
12:15 pm Lunch
1:15 Financial Management I — Campbell
2:30 Break
2:45 Provider Scheduling — Hoch
4:00 Informal Reception at the Harvard School of Public Health
Wednesday, October 14, 2009
7:30 am Continental Breakfast
8:00 Discussion Groups
9:00 Financial Management II — Campbell
10:30 Break
10:45 Compensation — Campbell, Hoch
12:15 pm Lunch
1:15 Strengthening Leadership [New in 2009] — Javitch
2:30 Break
2:45 Managing Change [New in 2009] — Javitch
4:00 Sessions End
Thursday, October 15, 2009
7:30 am Continental Breakfast
8:00 Discussion Groups
9:00 Clinical Operations — Hoch
10:30 Break
10:45 Financial Management III — Campbell
12:00 pm Lunch
1:00 Skills and Methods of Health Care Negotiation and Conflict Resolution — Dorn
2:30 Break
2:45 Skills and Methods of Health Care Negotiation and Conflict Resolution (continued) — Dorn
4:00 Sessions End
5:00 Bus departs from the Courtyard Marriott for Evening Reception
5:30 Reception at Harvard Faculty Club
7:30 Return trip to the The Courtyard Marriott Hotel
Friday, October 16, 2009
7:30 am Continental Breakfast
8:00 Discussion Groups
8:45 Case Presentation and Discussion — Campbell, Hoch
10:45 Break
11:00 Quality Improvement and Information Technology — Jha
12:15 pm Lunch
1:15 Community Health Centers and Public Policy — Hawkins
2:30 Program Closing and Evaluation — Hoch
3:30 Adjournment

Agenda is subject to change

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Continuing Education Credit (Subject to change)

The Harvard School of Public Health is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. The Harvard School of Public Health designates this educational activity for a maximum of 22 AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the activity.

This program has been developed with assistance and support from:

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Program Check-In

On the first day, please check in at:

Harvard School of Public Health
FXB Building
651 Huntington Avenue
Boston, Massachusetts 02115
617.384.8692

The program takes place at the Harvard School of Public Health, located in the heart of the Harvard Longwood Campus in Boston. Public transportation is also readily available to the city's many shopping districts, museums and restaurants. For directions, please click here.

Accommodations

The Courtyard Marriott, Brookline
40 Webster Street
Brookline, MA 02446
617.734.1393
$259/single/double occupancy + 9.7% tax

Rooms have been reserved at this reduced rate until September 14, 2009. Reservations should be made when you receive your registration and payment confirmation. Please mention the program name and the Harvard School of Public Health to receive the special rate. The Courtyard Marriott is approximately 1.8 miles from the program location. Accommodations include a daily shuttle trip to and from the program location.

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What Participants Say

“I was directed here by my CEO and former medical directors with outstanding recommendations, and the program exceeded my expectations.”

— John Smith, DO
Physician
DFD Russell Medical Center
Leeds, ME

“This course not only gave me the skills and tools to lead a dynamic health care organization, but by networking and practice sharing with other health center leaders, it gave me the confidence to execute what I learned.”

— J. Nwando Olayiola, MD, MPH, FAAFP
Chief Medical Officer
Community Health Center

“I highly recommend this riveting, thought-provoking course for all new medical directors. It held my attention one hundred percent of the time.”

— Fariborz Zaer, MD
Medical Director
Curtis V. Cooper PHC
Savannah, GA  

“I was given tools to deal with problems I am constantly facing at my health center. Areas I have had difficulty with in the past were answered. The conference encouraged sharing of information between medical directors of how they have dealt with common problems.”

— Lisa Montang, MD
Associate Medical Director
La Clinica de la Raza
Oakland, CA

“The program and faculty exceeded my expectations. The leadership and conflict topics learned will be integrated (into my work) on a daily basis. The financial section, improved my abilities to participate and advocate for my staff, projects, etc. from a more credible stance.”

— Colleen Townsend, MD
Assistant Medical Director
Community Health Clinic 06
Napa, CA  

“I would recommend this program; it has been helpful in aiding me to define my role as a chief medical officer and empowering me to lead organizational improvement.”

— Myechia Minter-Jordan, MD, MBA
Chief Medical Officer
The DimockCenter
Roxbury, MA

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Program Fee (Fees and deadlines subject to change)

$1,395 if payment received before July 17, 2009
$1,495 if payment received between July 18, 2009 and September 18, 2009
$1,595 if payment received after September 18, 2009

Program fee includes:

Please Note: This program typically reaches capacity rapidly. Please register early to ensure your place in this program.

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Payment Policy

Payment must be made in US funds and received in order to process your registration. Payment by credit card is strongly preferred (Visa, MasterCard, AmEx). If paying by check, please make check payable to Harvard School of Public Health-CCPE. Space is limited. Note: Please do not make non-refundable flight arrangements until you have received confirmation from us.

Substitution/Cancellation Policy

Substitutions may be made without additional charge. All requests for substitutions or cancellations must be made in writing. Cancellations on or before August 21, 2009 will be issued a refund less a $150 administrative fee per person. Cancellations received between August 22, 2009 and September 18, 2009 will be issued a refund of 50%. After September 18, 2009, no refund will be issued. There will be no exceptions to this policy.

Ways to Register

  1. To register online simply check off the item below and click Register Now.
  2. Call 617.384.8692 and register over the phone. You may also call this number for any registration questions you may have.
  3. Print the PDF Registration Form and fax it to 617.384.8690 with credit card information.
  4. You may also fill out, print and mail the form with payment to:

Harvard School of Public Health
Center for Continuing Professional Education
CCPE – Dept. A
677 Huntington Avenue
Boston, MA 02115

(If you are planning on sending an overnight package, please send to this address.)

 

I have read and understand the payment and cancellation policies.

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