the Quality of Health Services
application (Microsoft Word Document will take a moment to load)
Boston, Massachusetts, USA
September 30 - October 11, 2013
Around the world governments are trying to assess and improve the
quality of health services. These tasks are of even greater importance
in those countries where the responsibility for providing health
care is being decentralized and the private sector in taking a steadily
larger role. This course has been designed to improve the conceptual
and practical skills of senior officials.
Specifically, participants attending this course will:
an effective conceptual framework for the design of an overall
health improvement system;
to plan strategically for health system improvement;
about the components of the "Quality Toolkit;"
about specific methods for quality improvement including clinical
practice guidelines; and
how to strengthen the people aspects of the quality improvement
will be learning from experience gained in the United States, as
well as many other countries of the world.
Content: This two-week course will cover a number of
topics related to improving the quality of care in health systems.
While both theory and practice will be included, the emphasis will
be on practical skill building.
Topics to be addressed:
Sector Reform and Its Relationship to Quality
Planning for Quality
and Implementing Clinical Practice Guidelines
and Conflict Resolution
Persons committed to improving the quality of health services in
resource-constrained environments, including both policy makers
and senior health care managers, will find this workshop helpful.
This course will be useful for country or regional leaders engaged
in health sector reforms, especially those contracting for health
services with private or quasi-governmental institutions. Only managers
with strategic authority are appropriate from health care institutions
including hospitals. An international perspective will be stressed.
This course is not appropriate for people solely focused on work
in the United States, or for individuals new to the health care
The participants will be learning through short lectures and class
discussions as well as small group and individual exercises. This
course offers a blend of theory and practice, geared to an audience
that is focused upon implementation rather than research. Classroom
points will most often be made through active leaning methods, rather
than through lectures. Lively discussion among experienced participants
is expected throughout. Participants are encouraged to bring their
own country material and resources related to Quality Management.
This material will be utilized in individual or group projects that
each participant is expected to pursue during the course.
the Course Directors
Dr. Paul Campbell serves as course co-director. He is a lecturer
on management in the International Health Systems Program in the
Department of Global Health and Population at the Harvard School
of Public Health, as well as in the Department of Health Policy
and Management. He is also a former president of the Maine Center
for Public Health, and previously directed a statewide quality assurance
program covering 180 long-term care facilities in the U.S. He has
over 30 years of experience in the health field, as a manager, consultant
Dr. Pedro Saturno serves as course co-director. He is a physician
and professor of public health at the School of Medicine in the
University of Murcia (Spain). He is also director of a distance-learning
Master in Quality Management in Health Services program, currently
in its 12th edition. Previously he has served as Deputy Director
General for Health Planning and Education at the Spanish Ministry
of Health. He has also extensive experience as a consultant in quality
management for international agencies such as WHO and USAID, and
participated in several international task forces and committees
on quality management, health prevention and education over the
last twenty years.