Yearly Archives: 2010

Disaster Recovery Testing on December 27 and 30, 2010

UPDATE: Date postponed until Tuesday, 12/28/2010 at 5:00PM due to weather.

Over the holiday break, the Department of Information Technology will have two service interruptions which are required for our disaster recovery testing. The first is on Monday, December 27, 2010 and the second is on Thursday, December 30, 2010.  Work will begin at 5 pm on both days.

During this time, we will be performing a full test of our disaster recovery implementation simulating an emergency situation. We expect to have all services back up and running by midnight.

All HSPH mission critical servers and data are replicated at a remote site.  In case of an emergency at HSPH that affects our server rooms (i.e., flood), we are able to switch to the remote location restoring core services to the community as quickly as possible.  Examples of core services include email, file sharing, and web services. The following services will be unavailable for the duration of the switch-over on December 27th beginning at 5 pm:

On Thursday, December 30th from 5PM to 12AM, we will have the final service interruption in order to return to normal operations back at HSPH.  We expect to have all services up and running by midnight.  The following services will be unavailable for the duration of the switch-back on December 30th:

Winter Break Phone Support

The HSPH Department of Information Technology help desk will be closed for the winter break beginning on Thursday, December 23rd.  We will reopen on Monday, January 3rd.

We will provide phone support for emergency situations during break.

Phone support hours:
Monday, December 27th – Thursday, December 30th
9:00 AM – 1:00 PM
Phone: 617-515-5496

Please note that all HSPH systems, including Groupwise Email, network drives, print services, and web servers are monitored 24 hours a day and 7 days a week throughout the year including during the winter break.

If you have any questions, please contact the Helpdesk at 432-HELP.

Thank You,
IT Helpdesk

MS Office 2007 workbooks available

We have several workbooks left over from the following courses:

  • New Features of Microsoft Office 2007
  • Microsoft Office Powerpoint 2007, Level 2
  • Microsoft Project 2007, Level 1

These workbook take you through the training curriculum for our New Horizon’s training course.  Please contact the Helpdesk at 432-HELP if you would like a copy.

There are a few spots remaiing for our last training course of the fall, New Features of MS Office 2007 on Monday, December 20.  If you would like to attend, please contact the Helpdesk.
Office2007Logo.jpg

Disaster recovery testing scheduled for holiday break

During the holiday break, the Department of Information Technology will be performing a full test of our disaster recovery implementation.

All HSPH mission critical servers and data are replicated at a remote site.  In case of an emergency at HSPH that affects our server rooms (i.e., flood), we are able to switch to the remote location restoring core services to the community as quickly as possible. 

Examples of core services include email, file sharing, and web services.

To accommodate this extremely important test, we will have 3 separate service interruptions this month.  The first interruption will be our normal system maintenance to all servers and network equipment on Sunday, December 19th from 7PM to 12AM.  The normal Thursday date was moved to Sunday to accommodate the academic schedule.

Our disaster recovery testing will require 2 separate interruptions:

  • Monday, December 27th from 5PM to 12AM, we will transfer to our DR site.
  • Thursday, December 30th from 5PM to 12AM, we will resume normal operations

If you have any questions, please contact the Help Desk at 432-HELP.

COMPLETED – Upcoming System Maintenance on Sunday, November 14, 2010

All of tonight’s maintenance work has been completed successfully.  We strongly recommend that all users reboot their computers on Monday morning.  Thank you.

On Sunday night, November 14th, we will be performing an extended major infrastructure upgrade. The maintenance window for most services will last from 7:00 PM til 1:00 AM. The MyHSPH Portal and ALICE maintenance window will begin 2 hours earlier, starting at 5PM.

The following services will have 15 – 30 minute outages, however:
**We recommend you do not attempt to use any of these resources during the Maintenance Window**

We will post an update to the HSPH IT page announcements section upon completion of all Maintenance.

The following services will not be affected:

  • HPCC system
  • HSPH Unix server

The IT Department recommends that you reboot your PC after any system maintenance.

This will ensure that the proper software updates will be applied to your computer.

Be Green - We also request that you shutdown your PC before you leave everyday.

All future planned maintenance windows (except December) are Thursday nights from 7PM to 1AM on the following dates:

12/19/2010 – this is a SUNDAY night
01/13/2011
02/10/2011

The Forum at HSPH: Friday, November 5 at 1:30 pm

The first Forum at HSPH event, The Impact of the 2010 Elections on US Health Reform, will be held on Friday, November 5, 2010 at 1:30 pm.

Tune in at http://www.forumhsph.org and watch the event live on your PC or MAC.

Using a mobile device?

View video optimized for

The new 10th floor Forum room features seating for 40 people as well as state-of-the-art audio and video, production lighting and sound, video conferencing, and web streaming.

Sarah Bearse, HSPH’s audio-visual engineer, played a key role in designing the audio-visual room system with Ian Tosh from Rule Engineering and Jon Barkan from Communications for Learning. 

Many other IT staff members participated throughout this project making important contributions including

  • Christopher Ternan (graphic design and web development), Blain Smith (web development and streaming), 
  • Kevin Wnek (web development and streaming),
  • Nate Varney (audio-visual engineering),
  • Chris Riley (video) and Steve Riccardi (network and telepresence).

Finally, thank you to Larry Bouthillier, Eric Parker, and others on the Icommons staff for their assistance and support with mobile streaming.
We look forward to many great events in the room!

A second iPad brownbag luncheon scheduled for November 17, 2010

On October 26, 2010, User Services’ Patrick Creedon hosted a brown bag luncheon on the iPad at HSPH.  The event filled up quickly and was well received.  Thank you to all that attended!

We have arranged for a second session on Wednesday, November 17th in Kresge room 110 at 12:00pm.

Space is limited so please RSVP to the Helpdesk by email at helpdesk@hsph.harvard.edu. Look for announcements on future brown bag discussions:

  • December: Communication options (Skype, Webex/web conferencing, video conferencing and telepresence)
  • January: Mac support at HSPH

Ipad Event Information:
You may have noticed that User Services’ staff members have been accessing Helpdesk tickets and completing other field work on iPads.  Over the past three months, we have been piloting iPads to assist us in our day-to-day activities.  We would now like to share with you what we have learned about their usefulness at HSPH.

Please join us on Tuesday, November 26th in Kresge room 110 at 12:00pm for an informal session on this emerging techology.  This session will be hosted by User Services’ Patrick Creedon.  Patrick previously worked part-time at the Apple Store and is our local Mac expert.  We will have iPads on hand for you to test.

Some topics Patrick will cover:

  • Learn about purchasing and basic information
  • Learn about popular Ipad applications
  • Learn about email, calendaring, viewing meeting materials, and more
  • Bring your questions!