Monthly Archives: March 2010

Microsoft Product Upgrades

MicrosoftHSPH faculty and staff are reminded that HSPH participates in the University Microsoft Enterprise site licensing program.  The following products are available from the HSPH Helpdesk free of charge:

  • Microsoft Office 2007
  • Microsoft Project 2007
  • Microsoft Visio 2007
  • Microsoft operating system upgrades

Other Microsoft products are available.   Please contact the Helpdesk at 432-HELP for further information or to schedule an installation/upgrade of a Microsoft product. We can only install MS Products on HSPH owned computers and laptops and IT staff members must do the install.

If you are interested in training in MS Office 2007 or MS Project 2007, there are several upcoming on-site classes also offered free of charge.  Registration for training opportunities may be found at: https://webapps.sph.harvard.edu/internal/computer-training/.

We currently include MS Office 2003 as part of the software image we provide on new, Harvard-owned computer purchases. We will upgrade to Office 2007 upon request.

Software distribution and llicensing for home use and student use is currently being finalized.  Look for an announcement shortly!

Firefox Upgrade

The User Services Group recommends that any user running Firefox 3.6 upgrade to Firefox 3.6.2 to fix a security vulnerability.  Mozilla will be pushing out a notice to upgrade “within 24 to 48 hours.”  The upgrade is very quick taking a minute or two. 
Upgrade procedure:

  • Open Firefox
  • From the HELP menu, select CHECK FOR UPDATES
  • From pop-up window, select UPDATE FIREFOX
  • The patch will download and then require a restart of Firefox

If you need any assistance with the upgrade, please contact the Helpdesk at 432-HELP.
Additional information:

Thank you for Attending Tech Day!

On March 17, 2010, the HSPH Information Technology Department hosted our first technology day in the Kresge Cafeteria Atrium.  Thank you for stopping by and visting with Dell, Polycom, and our staff. 

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User Services Mike Demarco (lower left) and Dell’s Peter Ton (upper left) show the new Dell laptop and desktop models available to the community through the University’s Dell contract.

Fred Sheahan of HSPH’s Instructional Computing Facility led a demonstration on the use of TurningPoint audience response systems.

Related resources:

Facebook Scams leads to Computer Infection

The information below was sent to us from McAfee Anti-Virus:

“There appears to be quite a large Facebook password reset scam/spamming going on worldwide. McAfee Labs is aware of the issue and have excellent coverage through Artemis. There are several different versions floating around with names like:

  • Facebook_Password_245.zip
  • Facebook_Password_346.zip
  • Etc…..

Inside the zip file is an executable named Facebook_Password_.exe. This is a trojan and is not to be clicked! McAfee Labs has a worldwide view and handle on this issue.

McAfee is working hard to keep your Facebook experience safe and to reinforce that they should be running Artemis.

Best regards,
McAfee”

Please use caution when clicking on any posts or links sent to you by an unknown person on any social networking site. Contact the IT Helpdesk at 617-432-4357 or helpdesk@hsph.harvard.edu.

TODAY! Technology Day in Cafe on March 17, 2010

The HSPH Information Technology Department is pleased to host a technology day in the HSPH Kresge cafeteria atrium on March 17, 2010 from 11 am to 2 pm.

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During lunch, we’ll have tables set up in the cafeteria atrium where you can:

  • Test drive new computers and laptops from Dell and speak with one of Harvard’s Dell representatives
  • Speak with representatives from Polycom about video conferencing options.
  • Stop by and talk with our staff about new products.  Bring your questions!
  • Learn how to reserve and use our services including Webex web conferencing and Polycom video conferencing
  • Learn about Microsoft upgrades offered through the University Enterprise Agreement
  • Learn about upcoming training opportunities

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Video from SPH Security Briefing on March 16, 2010

A recent Boston Globe article reported “One million Massachusetts residents–or 1 in 6 people–have had their credit card numbers, medical records, or other personal information leaked or stolen over the past two years.”

In an effort to educate the community on responsibilities, policies, procedures and technology in place at HSPH, the Information Technology department hosted a security briefing for the community on March 16, 2010.

View On Demand Video:
View: HSPH Information Security Update

TIP: to fastforward and/or enlarge the video, right click on the presentation and select “Play in Real Player.”

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Presenters:

  • Taso Markatos, Chief for Information Technology and
  • Andrew Ross, HSPH Security Manager.

Agenda:

  • Discussion of Security Case Studies
  • Types of Confidential Information
  • High Risk Confidential Information (HRCI)
  • Why We Are Focusing on This Issue
  • Obtaining and Storing HRCI
  • Exchanging Confidential Files
  • Encrypting Laptops
  • Recent Security Developments
  • What We Are Asking of You

Secure File Transfer, Accellion at HSPH

The HSPH Information Technology Department is pleased to announce a secure way to transfer files which meets Harvard’s security mandates.  We have set up an Accellion appliance for community use.

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To request an account(s) for you or your group, please have your Department Administrator provide a list of users to the HSPH Helpdesk at 432-HELP or helpdesk@hsph.harvard.edu.  Users in the Office of Human Resources and Office of Financial Services have already been added to the system.

Accellion Quickstart Guide:

  • Accelion URL: http://accellion.sph.harvard.edu
  • Your login is your email address (i.e., jdoe@hsph.harvard.edu).
  • Your password is
    the same as your Novell/GroupWise password.
  • Each user is allowed 2 GBs space on the
    device.
  • Each file will remain for 7 days.
  • If you are exchanging files that contain high risk confidential information, please remember that retrieved files may not be stored locally on a laptop, desktop machine, or other local storage device.  They must be saved to personal or shared network drives (P:/ and S:/ drives).
  • Files which are saved to the
    Accellion server cannot be accessed or recovered by the IT department.
  • There is an excellent user guide available after you log into the secure file transfer website.

Screenshots:

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Additional information:

If you would like to any discuss security topics further, please feel free to contact Andy Ross, security manager, aross@hsph.harvard.edu, 432-1751.

New IT Intern: Kianna Perry

The HSPH Department of Information Technology welcomes full-time intern, Kianna Perry. Kianna will work in our User Services
Group and will provide helpdesk, desktop, classroom, and media services support to the community through July 2010.

Kianna is a Year-Up Boston intern.  At Year Up, she successfully completed their outstanding computer technician curriculum which included training in MS Office, desktop imaging, virus scanning, and troubleshooting computer hardware.

Kianna has quickly become a valuable team member closing helpdesk tickets, recording classes, and working on a number of projects including assisting in planning of our HSPH Technology Day on March 16, 2010.

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Photo by David Shelton

Please join us in welcoming Kianna to our technical staff and to the HSPH community!

Computer Downtime on March 11, 2010

On Thursday Night, March 11th, we will be performing our normal system maintenance to all servers and network equipment.

 

The downtime window will last from 7:00PM til 1:00AM.

NOTE – In light of the academic schedule, we will try our best to keep individual service outages as small as possible. Downtime has been configured to have minimumal effect on student computing including microlabs, email and P and S drives.


The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

  • GroupWise Full Client and IMAP Clients
  • Novell File and Print services
  • NetStorage
  • ICF File and Print services
  • OASIS
  • ALICE
  • Powerfaids and NetPartner
  • Web Server (main www.hsph.harvard.edu site)
    GroupWise WebAccess – NOTE – The new GroupWise WebAccess may require
    you to relogin, but you will not lose any work you have in a compose
    window.

The following services will not be affected:

  • HPCC system
  • HSPH Unix server

All future planned Down times are Thursday Nights from 7PM to 1AM on the following dates:

  • 4/15/2010
  • 5/16/2010 (Sunday evening)
  • 6/10/2010
  • 7/15/2010
  • 8/12/2010
  • 9/16/2010
  • 10/14/2010
  • 11/11/2010
  • 12/16/2010

Additional Excel and Powerpoint 2007 Courses Added

We are pleased to add two additional computer training courses in June to the spring training schedule.  The first offerings of MS Excel 2007 and Powerpoint 2007 in March and April filled quickly.  We had a number of requests for additional courses from the community.

Intermediate MS Excel 2007 will be taught on:

  • Part I: Wednesday, June 16, 1 pm to 4 pm, Kresge 209
  • Part II: Wednesday, June 23, 1 pm to 4 pm, Kresge 209

Intermediate MS Powerpoint 2007 will be taught on:

  • Part I: Wednesday, June 16, 9 am to noon, Kresge 209
  • Part II: Wednesday, June 23, 9 am to noon, Kresge 209

The courses are offered free of charge and are conveniently located in Kresge Building
computer laboratories.

There are also still spaces remaining in New Features of MS Office 2007, Adobe Captivate, Groupwise 8 and MS Project classes offered this spring.

Register today at: https://webapps.sph.harvard.edu/internal/computer-training/index.cfm