Monthly Archives: April 2010

Microsoft products available for home use at discount

The HSPH Department of Information Technology is pleased to announce HSPH’s participation in the Microsoft Home Use Program (HUP).
Microsoft OfficeThis provision in the University’s Microsoft enterprise license, allows HSPH faculty and staff to purchase:

  • Microsoft Office 2007 for PC
  • Microsoft Offce 2008 for Mac
  • Microsoft Project 2007
  • Microsoft Visio 2007

for personal home use on non-Harvard owned machines at deep discounts

For costs and purchasing information please visit:
Harvard/Microsoft at Home (HSPH only, Pin-protected)

Take the Stairs Campaign!

On Earth Day, the web team launched a website for the EcoOpportunity Team’s “Take the Stairs” campaign.  Teams will attempt to climb an equivalent amount of feet in stairs to get them to the top of Mount McKinley (20,320 feet) by May 28, 2010.

The web application allowed teams of five to enter the contest during the registration period.  Thirty-two teams entered the contest.  Team members now log into the application daily and note the number of stairs that they have climbed for that day.  Stairs are converted to feet by the application, and team results appear dynamically on the bar chart on the contest home page.  Individual and team totals are also displayed dynamically in a frame on the right side of the screen.

David Hasting’s team GCD StairMasters took the early lead climbing 1575 feet in week 1 of the contest.  Captain Hastings led the way with 450 feet climbed.

Watch the race to the top ofMount McKinley over the next few weeks at:



  • Harvard University PIN
  • Adobe Coldfusion Enterprise 8
  • MS SQL Server 2008
  • Google Charts API
  • HSPH CSS style sheet

Encore Presentation of Security Briefing to be held April 23, 2010 for Landmark Building

In an effort to educate the community on responsibilities, policies, procedures and technology in place at HSPH, the Information Technology department will host a security briefing for the community on April 23, 2010 from 12-1 pm in Conference Room 2, Landmark 3rd Floor.  This is an encore of the March 16, 2010 session that was held in Kresge G1.

An on-demand video is available is also available from the March 16, 2010 event.

View On Demand Video:
View: HSPH Information Security Update

TIP: to fastforward and/or enlarge the video, right click on the presentation and select “Play in Real Player.”

Update on McAfee Issue

Technicians are in the field this morning to address any remaining issues with the McAfee issue from yesterday.  Our push of the updated data file for Novell users was successful for most users. 
If your computer remains in a reboot loop, please contact the Helpdesk at 432-HELP or and we will schedule a technician for an office visit as soon as possible.
Thank you for your continued patience.

Computer Reboot Loop Issue

At approximately 10 am, an error message popped up on hundreds of HSPH computers warning users that they had a virus and their computer would shut down in 1 minute. Their computer was then stuck in a reboot cycle.

This was not actually a computer virus outbreak, but rather a faulty data update from our security vendor McAfee.  This issue was global and not isolated to HSPH.  There are reports of other universities, government agencies, and businesses experiencing similar issues (see below for news articles).


  • Issues surfaced at approximately 10 am after computers at HSPH started to receive the automatic update from McAfee (DAT 5958).
  • HSPH IT staff worked closely with McAfee for several hours including hosting a Webex session from McAfee to an “infected” machine at HSPH. 
  • McAfee released an updated data file at approximately 1 pm.
  • HSPH IT staff tested both a pushed deployment fix using Novell and a manual fix for other users.
  • At 2 pm, HSPH Helpdesk sent email to community with instructions for Novell users to update the data file.
  • At 2:30 pm, HSPH Helpdesk staff started going floor to floor to update computers in need of manual updates.

Other Notes:

  • Computer laboratory machines and classroom machines were not impacted.  Neither students working in computer laboratories nor courses were affected.
  • Mac computers were not impacted.
  • Not all users at HSPH were impacted.

Update procedure if on Novell network:

  1. REBOOT your computer
  2. LOGIN to Novell
  3. Wait for the computer to RESTART itself (approximately 1-2 minutes)
  4. Your computer should then be updated with the new data file and you can login.

Update procedure if you do not login into Novell:

  • Contact the Helpdesk at 432-HELP,  It will most likely require a technician visit to manually install the new datafiles.

Related articles:

Computer Downtime on April 15, 2010

On Thursday Night, April 15th, we will be performing our normal system maintenance to all servers and network equipment.

The downtime window will last from 7:00PM – 1:00AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

  • GroupWise Full Client and IMAP Clients
  • Novell File and Print services
  • NetStorage
  • ICF File and Print services
  • Powerfaids and NetPartner
  • Web Server (main site)
  • GroupWise WebAccess 
  • Accellion
  • HPCC system
  • HSPH Unix server

All Future Planned Down times are Thursday nights from 7PM to 1AM on the following dates:

  • 5/16/2010  (NOTE – Downtime moved to Sunday night due to academic calendar)
  • 6/10/2010
  • 7/15/2010
  • 8/12/2010
  • 9/16/2010
  • 10/14/2010
  • 11/11/2010
  • 12/16/2010

If you have any questions about the downtime, please contact the Helpdesk at 432-HELP or

HSPH home page redesigned

On April 9, 2010, the HSPH Department of Information Technology’s web team and the HSPH Office for External Relations launched a redesigned HSPH home page.

Some features of the new design include:

  • A new and dynamic top banner.  The banner allows for highlighting of news, multimedia, research, Harvard Public Health Review articles, and other items of note.  Each feature includes a photograph that will bring a steady variety of images to the HSPH homepage.
  • Addition of HSPH social networking sites in the footer on the home page and on pages across the site.  These include Twitter, Facebook, Youtube, and LinkedIn.  Join in the effort to build stronger global HSPH communities by visiting these sites.
  • Wider page format and better use of space.

Additional updates to the HSPH home page and other pages on the HSPH site are planned throughout 2010. 
Please contact Chris Ternan, HSPH Webmaster,, 617-432-4159 for further information.

Lead feature on health reform featuring Professor Meredith Rosenthal.  The feature links to a video produced by Ned Brown, Multimedia Communications Specialist, Office for External Relations.

The second feature on infectious diseases links to a recent Harvard Public Health Review article.

For comparison, a screenshot of the old home page:


New Staff Member: Patrick Creedon

The HSPH Department of Information Technology welcomes new hire, Patrick Creedon.  Patrick will work as a user support specialist in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community.

Patrick is a graduate of Emerson College where he earned a bachelors of arts degree in television video. Patrick is transferring from Harvard’s Radcliffe Institute for Advanced Study where he has worked since 2008.  His work included coordinating Radcliffe’s meeting spaces, managing events, and working with AV vendors on room repairs.  He has significant AV troubleshooting expertise in a classroom and auditorium setting.


Photo by David Shelton

Patrick worked previously at Boston University overseeing their “Experience Room.”  The Boston University Experience is “a unique and compelling multimedia presentation that showcases the University’s long—standing tradition of academic excellence and leadership for social change. This state-of-the-art facility is one of a kind-no other university or
college has such a facility.”  The Experience Room was used for both admissions and for special events.

Patrick also completed several internships in the television industry at WBZ TV/CBS 4 Boston.

Please join us in welcoming Patrick to our technical staff and to the HSPH community!

Interesting fact:  Patrick works part-time at the Apple Store in Hingham MA as a Mac Specialist.  We are very excited to have a Mac expert on staff.