Monthly Archives: September 2010

Fall Computer Training Dates

We are pleased to offer a fall series of computer training courses from October through December for HSPH faculty and staff.  The courses are offered free of charge and are conveniently located in Kresge Building computer laboratories.

Sign up early! 
The spring’s training courses sold out quickly. After receiving multiple requests from the community, we have added a special 2-day MS Access 2007 training course.

Courses include:

  • New Features of Microsoft Office 2007 (multiple sessions)
  • Introductory and Intermediate MS Excel 2007
  • Intermediate MS Powperpoint 2007
  • Introductory MS Project 2007
  • Introduction MS Access 2007

To sign up for courses and to view course descriptions, please visit:

https://webapps.sph.harvard.edu/internal/computer-training

Kresge LL10 training classroom
These courses are sponsored by the Information Technology Department and the Office of Human Resources.

If you have further questions, please contact the Helpdesk at 432-HELP.

New Staff Member: Paul Katz

The HSPH Department of Information Technology welcomes new hire, Paul Katz.  Paul will work as a user support specialist in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community. He replaces Nate Varney who has been promoted to senior user support specialist.

Paul joins us from CRICO/RMF where he worked closely with the Harvard physician community as an IT support technician in a support environment that is similar to HSPH.

paulkatz.jpg

Photo by David Shelton

Paul is a graduate of Central Connecticut State University where he earned a bachelor of science in networking technology.  While a student, Paul spent 2 years at Central Connecticut State’s IT Office, working as a support technician at their Help Desk.  Central Connecticut State’s IT Office is a busy hub providing support to a population of more than 1,000 faculty and staff and over 12,000 students.  Paul received hundreds of calls weekly during peek time periods. Paul has experience working in student computing laboratories as well as in the field resolving issues for faculty and staff.

We are excited about Paul’s technical and customer service skills.  He’s Dell-certified and also brings considerable windows and PC-hardware and software experience to HSPH.

Please join us in welcoming Paul to our technical staff and to the HSPH community!

Interesting fact: Away from work, Paul greatly enjoys going to the gym and kickboxing.

Data Loss Protection Software Implemented at HSPH

The fourth item in Harvard University’s Information Security Mandate “Finding High Risk Confidential Information (HRCI),” requires that each School must ensure that all University-owned computers and servers are annually scanned to locate High Risk Confidential Information (HRCI).

In response to this University mandate and over the next few weeks, the HSPH Department of Information Technology will begin deploying a new security product called Data Loss Prevention (DLP), from McAfee.  This product will be used to scan all HSPH-owned PC’s and servers for HRCI annually. Once the automated scan of your computer is completed, each user will receive an email from the DLP system, listing any files which meet the preset patterns for HRCI, such as social security numbers. The user is then responsible for investigating and remediating the information as necessary.

As a reminder to everyone, the Harvard Enterprise Information Security Policy states that no High Risk Confidential Information may be stored on any PC, laptop or other portable media, and approval must be obtained from the University and school Security officers  prior to storing any HRCI data on a secure server.

The University’s complete Information Security policy can be found at: http://www.security.harvard.edu/
Note: this offering is for PCs only, Macs are not targeted at this time.

For questions or assistance with this policy, please contact Andy Ross, HSPH Security Manager at 617-432-1279 or aross@hsph.harvard.edu.

New Staff Member: Kofi Baffour Mireku

The HSPH Department of Information Technology welcomes new hire, Kofi Baffour Mireku.  Kofi will work as a user support specialist in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community. He replaces Julie Lantz who left HSPH to return to her hometown of Baltimore and for employment at Johns Hopkins School of Public Health.

Kofi has worked for the past two years in Las Vegas, NV.  First, he worked at the Wynn Resort, where he was part of a team that installed and tested hundreds of computers and systems throughout the new Wynn Encore casino from construction through the grand opening.  More recently, he worked at United Health Group where he provided phone support for healthcare professionals on hospital systems.

kofi.jpg

Photo by David Shelton

We are excited by Kofi’s mix of technical and customer service skills and in a variety of settings.  He’s an A+ certified technician and has taken courses in both Cisco networking and Microsoft server technology.

Kofi worked previously at CVS-Caremark Headquarters in Rhode Island as an information systems technician.  At this position, he provided daily desktop support in a busy office setting. Kofi attended college at University of Rhode Island and Rhode Island College.  He plans to continue his studies here at Harvard.

Please join us in welcoming Kofi to our technical staff and to the HSPH community!

Interesting fact: Away from work, Kofi is an avid musician and enjoys playing drums.

Tedxhsph held September 20, 2010

The Department of Information Technology was pleased to provide technical and video production support for Tedxhsph, held on Monday, September 20, 2010.  This was HSPH’s first Tedx event.  Tedxhsph was organized by Guy Harling, HSPH student government president; Amy Cohen, manager of the instructional computing facility; Cecil Haverkamp, coordinator of strategic partnerships and global health practice, and Michelle Bell, assistant dean for educational programs.

A classroom of students and faculty watched a live webstream entitled “The Future We Make” from the Bill and Melinda Gates Foundation.

After this program from New York City, HSPH students and faculty from HSPH and Harvard Kennedy School engaged in a lively discussion which was videotaped in high definition for on-demand viewing.  The HSPH portion of the event was moderated by Stephen Marks, François-Xavier Bagnoud Professor of Health and Human Rights.

HSPH technical support was provided by Sarah Bearse, audio visual systems engineer and group leader; Christopher Riley, video production specialist; and David Shelton, user support specialist.

Email Quarantine Upgrade

On September 16, 2010, the Department of Information Technology upgraded its spam and virus filtering applications to the latest version of Barracuda Network’s product.

All users should be aware of one key change.  You will be required to enter your entire email address (e.g., jdoe@hsph.harvard.edu) as your username instead of your HSPH Edirectory username (e.g., jdoe).  The new version continues to send you a daily email and has all the same features as the former version.

Visit your email quarantine: https://quarantine.sph.harvard.edu
Username: your hsph email address (jsmith@hsph.harvard.edu)
Password: your local HSPH Edirectory password (same as email, Novell login, etc.)

Please do not hesitate to contact us at helpdesk@hsph.harvard.edu if you have any questions or problems.

New Emergency Phone Support Hours

patrick-desk.jpgThe Department of Information Technology is pleased to offer extended Help Desk phone hours beginning on Monday September 20, 2010.

We hope that the extended support hours will provide the HSPH community with a resource for emergency computer questions and issues.

Extended hours

  • Monday to Friday 6 pm to 9 pm
  • Saturday 10 am to 1 pm

Emergency phone number

617-515-5496

Notes:

  • We will evaluate this new service at the end of the fall semester.
  • A Helpdesk ticket will be created for any issues that cannot be resolved over the phone and issues will be addressed on the next business day.
  • Regular business hours for the Help Desk are 8 am to 6 pm from Monday to Friday.  The Help Desk can be reached at 432-HELP.
  • Emergency support hours will not be available on University holidays.
  • All systems of HSPH (email, server, web and application servers, network) are monitored 24-7-365 by network and server administrators through an automated pager system.

Computer System Maintenance on Thursday, September 16, 2010

On Thursday evening, September 16th, we will be performing our normal system maintenance to all servers and network equipment.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable for the duration of the maintenance window:

The IT Department recommends that you reboot your PC after any system maintenance.

This will ensure that the proper software updates are applied to your computer.

Be Green!  We also request that you shutdown your PC before you leave everyday.

All future planned maintenance windows are Thursday nights from 7PM to 1AM and on the following dates:

  • 10/14/2010
  • 11/11/2010
  • 12/16/2010