Monthly Archives: December 2010

Disaster Recovery Testing on December 27 and 30, 2010

UPDATE: Date postponed until Tuesday, 12/28/2010 at 5:00PM due to weather.

Over the holiday break, the Department of Information Technology will have two service interruptions which are required for our disaster recovery testing. The first is on Monday, December 27, 2010 and the second is on Thursday, December 30, 2010.  Work will begin at 5 pm on both days.

During this time, we will be performing a full test of our disaster recovery implementation simulating an emergency situation. We expect to have all services back up and running by midnight.

All HSPH mission critical servers and data are replicated at a remote site.  In case of an emergency at HSPH that affects our server rooms (i.e., flood), we are able to switch to the remote location restoring core services to the community as quickly as possible.  Examples of core services include email, file sharing, and web services. The following services will be unavailable for the duration of the switch-over on December 27th beginning at 5 pm:

On Thursday, December 30th from 5PM to 12AM, we will have the final service interruption in order to return to normal operations back at HSPH.  We expect to have all services up and running by midnight.  The following services will be unavailable for the duration of the switch-back on December 30th:

Winter Break Phone Support

The HSPH Department of Information Technology help desk will be closed for the winter break beginning on Thursday, December 23rd.  We will reopen on Monday, January 3rd.

We will provide phone support for emergency situations during break.

Phone support hours:
Monday, December 27th – Thursday, December 30th
9:00 AM – 1:00 PM
Phone: 617-515-5496

Please note that all HSPH systems, including Groupwise Email, network drives, print services, and web servers are monitored 24 hours a day and 7 days a week throughout the year including during the winter break.

If you have any questions, please contact the Helpdesk at 432-HELP.

Thank You,
IT Helpdesk

MS Office 2007 workbooks available

We have several workbooks left over from the following courses:

  • New Features of Microsoft Office 2007
  • Microsoft Office Powerpoint 2007, Level 2
  • Microsoft Project 2007, Level 1

These workbook take you through the training curriculum for our New Horizon’s training course.  Please contact the Helpdesk at 432-HELP if you would like a copy.

There are a few spots remaiing for our last training course of the fall, New Features of MS Office 2007 on Monday, December 20.  If you would like to attend, please contact the Helpdesk.
Office2007Logo.jpg

Disaster recovery testing scheduled for holiday break

During the holiday break, the Department of Information Technology will be performing a full test of our disaster recovery implementation.

All HSPH mission critical servers and data are replicated at a remote site.  In case of an emergency at HSPH that affects our server rooms (i.e., flood), we are able to switch to the remote location restoring core services to the community as quickly as possible. 

Examples of core services include email, file sharing, and web services.

To accommodate this extremely important test, we will have 3 separate service interruptions this month.  The first interruption will be our normal system maintenance to all servers and network equipment on Sunday, December 19th from 7PM to 12AM.  The normal Thursday date was moved to Sunday to accommodate the academic schedule.

Our disaster recovery testing will require 2 separate interruptions:

  • Monday, December 27th from 5PM to 12AM, we will transfer to our DR site.
  • Thursday, December 30th from 5PM to 12AM, we will resume normal operations

If you have any questions, please contact the Help Desk at 432-HELP.