Yearly Archives: 2011

Winter Break Phone Support

The Department of Information Technology will be providing limited phone support hours to assist the community with computer issues during the winter break.

Phone support hours are as follows:

Friday, December 23rd: closed
Monday, December 26th: closed
Tuesday, December 27th: 10 am to 1 pm
Wednesday, December 28th: 10 am to 1 pm
Thursday, December 29th: 10 am to 1 pm
Friday, December 30th: 10 am to 1 pm
Monday, January 2rd: closed

Emergency phone number:
617-520-4774
(617-520-HSPH)

Walk-in service will not be available from December 23rd through January 2nd. The Helpdesk will reopen for walk-in service on Tuesday, January 3rd at 8:00 am.

Please note that all core systems (e.g., email, network, web servers, server rooms) are monitored throughout the break by the IT staff. These systems are monitored 24/7/365.

We wish everyone a happy and safe holiday break and look forward to working with you in 2012.

Thank you,
HSPH Department of Information Technology
617-432-HELP

Upgrades to Kresge G1, G2, and G3 slated for December 19-21

UPDATE: All upgrades were successfully completed.

The Department of Information Technology will be making significant upgrades to the infrastructure that powers Kresge G1, G2, and G3 control systems from Monday, December 19, 2011 through Wednesday, December 21, 2011.   Similar upgrades were made to Kresge 213 and to the HSPH central control room earlier in 2011.  The only change noticeable for instructors and presenters will be new and improved touchscreens.

This works completes modest upgrades to keep our busiest rooms fully operational and without fail.

All of these rooms now have new projectors, new touch panels, and new processors.  In addition to the work in these rooms, projectors were replaced in our largest student computing laboratory, Kresge LL6.

Server Maintenance on Sunday, December 21, 2011

Update: All updates were successful. Maintenance has been completed.

On Sunday, December 21, 2011, we will be performing our normal system maintenance to all servers and network equipment.  This maintenance window was moved to Sunday to accommodate the academic calendar.

The maintenance window will last from 6:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7PM to 10:30PM:

The following services will be unaffected during the maintenance window:

  • HPCC system
  • HSPH Unix server

Future maintenance windows are scheduled for Thursday nights from 7PM to 1AM on the following dates:

  • 01/12/2012
  • 02/16/2012
  • 03/15/2012

TV Off, Oven On

Congratulations to Kevin Wnek, HSPH senior web developer, and his student project team from MGMT E-6640 Social Media Marketing at Harvard Extension School for having their blog featured on the main HSPH Facebook feed this week.

“TV Off, Oven On is an online community supporting busy parents with recipes, resources and ideas. Our mission is to give people the tools and confidence they need to foster healthy eating habits for the entire family and re-engage around the kitchen table.”

Kevin’s eggplant, caramelized onion and goat cheese pizza recipe looks delicious!

Website:

Educational Efforts in HSPH Department of Information Technology
A high percentage of HSPH IT staff members are enrolled in courses or degree programs.  We have celebrated with three staff members over the past three years as they received Harvard degrees.

Server Maintenance on Thursday, November 10, 2011

On Thursday, November 10, 2011, we will be performing our normal system maintenance to all servers and network equipment.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7PM to 10:30PM:

The following services will be unaffected during the maintenance window:

  • HPCC system

Future maintenance windows are scheduled for Thursday nights from 7PM to 1AM on the following dates:

  • 12/18/2011
  • 01/12/2012
  • 02/16/2012
  • 03/15/2012

Lynda.com online training library available in Kresge LL19

The Department of Information Technology is pleased to announce a new training option for the community.  The Instructional Computing Facility has added two Lynda.com stations to the computer laboratory in Kresge LL19.

Lynda.com offers thousands of high-quality training courses on hundreds of software packages.  The training libraries are organized so users can take entire courses (e.g., Excel for Mac 2011 Essential Training) or can search by topic (e.g., pivot tables in Microsoft Excel).  Topics range from beginner to advanced in complexity.  They also range from common software titles to more technical topics.

There are more than 200 titles for the Mac, a growing area of training need at HSPH.

Headphones are available for check out from ICF staff members from 9 am to 5 pm.  We encourage people to bring their own headphones or ear buds.  The laboratory is open 24-7.

Additional Information

Example Courses

Business Productivity

  • Windows 7
  • Microsoft Office 2010 titles including dozens of titles on MS Excel
  • Adobe Acrobat
  • Filemaker Pro
  • Google/Gmail

Mac

  • LionOS
  • Microsoft Office 2011 titles
  • IMovie
  • Keynote

Web

  • CSS
  • AJAX
  • JQuery
  • HTML5
  • WordPress
  • Drupal
  • Adobe ColdFusion

Creative/Video

  • Adobe Photoshop
  • Final Cut Pro
  • IMovie
  • Youtube

Social Media

  • LinkedIn
  • Twitter
  • Facebook

Space remains in Monday’s training courses

Space remains in Introduction to Microsoft Excel 2010 and Introduction to Microsoft Visio 2010.

These two courses begin on Monday, October 31, 2011 with half day sessions.  The sample class outline may be found on the training site.

Sign up today!

Thank you to the community for signing up for other fall computer courses.  The rest of the offerings are sold out.

Virtual Desktop Infrastructure (VDI) Pilot

The Department of Information Technology is pleased to announce a pilot of virtual desktop infrastructure (VDI) technology to power the public kiosk units available in the Kresge and FXB buildings.  We are piloting a combination of Samsung and Wyse thin-clients replacing the kiosk computers.  These new units talk to a robust central server powered by VMWare View and VSphere utilizing Dell and EMC hardware.

We are also piloting VDI for use in the HSPH student computer laboratories and other purposes.

VDI technology could prove to have substantial advantages over current practices including cost savings, energy savings, decreased staff hours to maintain student laboratory computers, improved performance for students, improved security, and increased flexibility in supporting software needs of HSPH courses.

We encourage the community to test the kiosk stations and report any issues or comments to the Helpdesk at 432-HELP.

As our pilot develops, we will also seek students and faculty to test student computing demonstration units in the student computing laboratories.

More on VDI:

 

Live chat demonstration

The recent Forum@HSPH event, held on Wednesday, October 20, 2011, demonstrated live chat technology during the event.

More than 150 people tuned into the live broadcast and a few dozen actively participated in the chat adding a new dimension to the event.  The chat allowed people to login as a guest or with their Facebook or Twitter credentials.  People that logged in via Twitter or Facebook could easily share their comments via a chat sharing feature.

The chat room was staffed with a moderator who answered questions, monitored the chat, and passed questions along to the event room.

On-demand video of the event entitled “Reforming the 2012 Farm Bill: Subsidies, Food Assistance, and America’s Health” may be viewed on the Forum site.