Monthly Archives: January 2011

Snowstorm Alert for February 1st and 2nd: Notice to HSPH Community

Harvard School of Public Health has canceled all classes for Wednesday, February 2.  For today (Tuesday, February 1), we encourage supervisors and faculty members to begin a staggered departure schedule after 1 p.m. to ensure safe travels and minimize traffic congestion. Faculty are responsible for notifying their students if a class is canceled today. Please check with your supervisor for further clarification. 

While the School will remain open, only designated personnel responsible for such services as maintaining resident housing, animal facilities and laboratory experiments need to report on Wednesday.  All other personnel are encouraged to stay home. If you have any questions about this, please ask your supervisor. 

For updates regarding classes and work for the remainder of the week, please watch the School’s website,, and call our information line at 617 432-NEWS (6392). Non-exempt overtime-eligible individuals who are considered non-designated personnel should report their time in PeopleSoft as an excused absence for the remainder of today and tomorrow.  The excused absence should be entered in PeopleSoft Absence Management as an Absence Request and not through the Timesheet in Time and Labor. 

Designated personnel should report their regular hours as usual in the Timesheet.

If you have any questions, contact your HR Partner.

Safeboot update

Our work with McAfee on the laptop encryption issue was successful.  We believe that we have resolutions for the initial issue that occurred on Sunday and as well as this morning’s issue.  Both issues were caused by configuration settings made by McAfee technicians.

The Helpdesk is calling people who have notified us of laptop login issues.  For most users, we can fix your laptop over the phone.  If you would prefer to bring your laptop to the Helpdesk, we can fix the issue there.  Finally, we have technicians in the field making visits to assist with the problem.

Please contact us at 432-HELP if you are still having an issue.

Thank you for working with us.  We hope to have this issue fully resolved shortly.

9:51 am
We are having additional issues this moring with our Safeboot laptop encryption software.  Both desktop and server teams are currently working with McAfee on a resolution.

If you have an encrypted laptop and are still having difficulty logging in, please contact the Helpdesk at 432-HELP for further information.

We apologize for the inconvenience and will update you as soon as we have a resolution.

Safeboot issue

Our Safeboot server that manages laptop encryption began experiencing issues on Sunday afternoon and has impacted some HSPH users.

Server administrators are working with McAfee to resolve the issue as quickly as possible. If you are having trouble logging into your encrypted laptop, please contact the HSPH Helpdesk at 432-HELP.

Spam Warning

Dear HSPH Community,

A spam message that asked for username and password was delivered to many mailboxes at HSPH this morning (see copy of message below).

Please delete this message and do not respond.  Please be reminded that the HSPH Helpdesk will never ask for credentials through email.  The HSPH Helpdesk will not ask for password information under any circumstances.

If you did respond to this email with your credentials, please visit to reset your password or contact the Helpdesk at 432-HELP for assistance.

Thank you,
HSPH Helpdesk

Dear valued Webmail ® member.

THIS MESSAGE IS FROM OUR Web-Mail Customer Security  Service TEAM
This message is  sent automatically by the computer.

Dear Member, this mail in to notify you that we are currently  under going maintenance in our webmaster service to upgrade to a  more secured and faster internet service . We having to find out that most account have not be active for some time due to one or another reason, we are currently deleting account from our main server to reduce the load since it has been rendered useless. We suggest you help us to protect your account.  If you are receiving this message it means that your Email has been queued  for deactivation: this was as a result of a continuous error script (code:505) received from your Email resolve this problem and we are about deleting your account service. To verify that your Email is active, you must reply to this e-mail by providing us the following Information for confirmation.

Current Email User Name : {         }
Current Email Password :  {         }
Re-confirm Password:      {         }

Note: Providing a wrong information or ignoring this message will resolve to the deactivation of your Email Address from our control panel.

Thank You
© 1999 – 2011 Web-mail. All
rights reserved.
Web technical Support team

Upcoming System Maintenance on Thursday, January 13, 2011

On Thursday night, January 13th, we will be performing our normal system maintenance to all servers and network equipment. 

The maintenance window will last from 7:00 PM until 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services

The following services will be unavailable for the duration of the maintenance window:

All future planned down times are Thursday nights from 7PM to 1AM on the following dates:

  • 2/10/2011
  • 3/13/2011 (Sunday, due to academic calendar)
  • 4/14/2011
  • 5/15/2011 (Sunday, due to academic calendar)
  • 6/16/2011
  • 7/14/2011
  • 8/11/2011
  • 9/15/2011
  • 10/13/2011
  • 11/10/2011
  • 12/15/2011