Our work with McAfee on the laptop encryption issue was successful. We believe that we have resolutions for the initial issue that occurred on Sunday and as well as this morning’s issue. Both issues were caused by configuration settings made by McAfee technicians.
The Helpdesk is calling people who have notified us of laptop login issues. For most users, we can fix your laptop over the phone. If you would prefer to bring your laptop to the Helpdesk, we can fix the issue there. Finally, we have technicians in the field making visits to assist with the problem.
Please contact us at 432-HELP if you are still having an issue.
Thank you for working with us. We hope to have this issue fully resolved shortly.
We are having additional issues this moring with our Safeboot laptop encryption software. Both desktop and server teams are currently working with McAfee on a resolution.
If you have an encrypted laptop and are still having difficulty logging in, please contact the Helpdesk at 432-HELP for further information.
We apologize for the inconvenience and will update you as soon as we have a resolution.