Monthly Archives: February 2011

New Tweet and Facebook Recommend Buttons

The web team is happy to announce a new addition to social networking on the School of Public Health website: Tweet and Facebook Recommendations.

The buttons appear automatically on all “Summary” article pages. Readers of our site can see what others have been reading and share with their social networks. We look forward to how our users utilize this new feature.

UPDATE: PIN System Outage

We recieved the following notification from the University Information Systems’ Directory Services department about the PIN System.

Our monitors picked up an outage on the PIN system at 10:42 AM this
morning.  At this point we believe that just one of our PIN servers is
unavailable and that users connecting to the other servers or making new
connections to the PIN system should be successfully authenticating.
However, connections to the failed server will remain cached on machines
for 5 minutes from their previous attempt to login.  The PIN team is
actively working the issue with NSS to resolve the problem and hope to
bring the failed server back online ASAP.

I apologize for the inconvenience this is causing your customers.  More
details on the outage will be made available as soon as we have them.

Stay tuned for further updates.
Update on February 23, 2011:

Dear Customers,
The PIN system has been fully functional since 12:08 PM.  We continue to investigate the root cause and ensuing impact of the partial outage and slowness of the service.  At no time was the PIN service fully down, but the reduced capacity, very high traffic, and the resulting slow response were, understandably, construed as an outage by many.
Here’s what we know:At 10:42 our monitors alerted us to a problem on one of our production PIN servers At 10:44 we had taken that PIN server off the content switch so traffic was going to other PIN servers At 10:56 the misbehaving server was restarted, looked healthy, and was placed back on the content switch. At 11:33 we saw the same PIN server having problems and pulled it off the content switch again. At 12:08 having bounced the box, and the software components on it we put the server back online and the service has been stable since.
Customers would have experienced issues with PIN around 10:42 AM and experienced “problems” with the PIN service until 12:12 PM (1:20 hrs).  Here are some of the things that complicated connectivity for end-users:We were seeing loads on the PIN service that we haven’t seen in years.  We are investigating this, but suspect that helpdesks contributed to this load as they “tested” connectivity. The load overwhelmed the crippled service when the errant machine was pulled off the switch making it REALLY slow (with a number of timeouts) which some users reported as an outage (which it was to them).
Once again, I apologize for the inconvenience this caused you and your customers.  We continue to investigate the root cause of this problem and any information that you can add to this would be helpful.   As always, please contact me should you have any questions.

Network Outage

This afternoon the HSPH network was down for approximately 15 minutes.  A faulty piece of hardware was connected to a network jack which caused a loop. We quickly identified the hardware, disconnected it, reset the network and restored network services. We are working with HSPH/UIS network engineers to put in safeguards to prevent this issue from happening in the future.

The network is now fully functioning.

If you are still experiencing any network connectivity issues, please reboot your computer.  If this does not alleviate the issue, please contact the Helpdesk for assistance at 617-432-HELP.

Thank You,
HSPH Information Technology

Server Maintenance on Thursday, February 16, 2012

On Thursday, February 16, 2012, we will be performing our normal system maintenance to all servers and network equipment.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7PM to 10:30PM:

The following services will be unaffected during the maintenance window:

  • HPCC system

Future maintenance windows are scheduled for Thursday nights from 7PM to 1AM on the following dates:

  • 03/15/2012

Netstorage Slowness

We are currently experiencing a performance problem with our NetStorage service.  This is the service that allows access to the Personal and Shared drives using a Web Browser such as Firefox.  It is also accessed using the “Files” icon on the MyHSPH Portal.

It is functional at this time, but users will notice a delay in the initial log-in and degraded response times.

We are working to repair the performance issue as soon as possible and will send out another announcement when services are back to normal.

We appreciate your patience as we troubleshoot this issue.

Please contact us at helpdesk@hsph.harvard.edu if you have any questions.

Verizon iPhone

iPhone from Verizon is not currently supported by HSPH IT using HSPH-provided fee-based service. We have been informed by our vendor Notify Technology that they are currently not supporting Notifylink on the Verizon iPhones. Notfiylink is the fee-based service we install that allows HSPH email, calendar and contacts to fully sync to the iPhone.

We currently do not have a time frame from them for supporting this model. We will begin full support for the Verizon iPhone once Notify Technology informs us of their support. We will send an announcement when this happens.

Please contact the IT Helpdesk at 617?432?4357, or helpdesk@hsph.harvard.edu, if you need any further information.

Upcoming System Maintenance on Thursday, February 10, 2011

On Thursday night, February 10th, we will be performing our normal system maintenance to all servers and network equipment.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages (You can continue to work, but may have brief pauses while services restart):

The following services will be unavailable for the duration of the maintenance window:

All future planned down times are Thursday nights from 7PM to 1AM on the following dates:

  • 3/13/2011 (Sunday, due to academic calendar)
  • 4/14/2011
  • 5/15/2011 (Sunday, due to academic calendar)
  • 6/16/2011
  • 7/14/2011
  • 8/11/2011
  • 9/15/2011
  • 10/13/2011
  • 11/10/2011
  • 12/15/2011

Recordings During Spring Break

The Department of Information Techonology will be making critical repairs to the central audio-visual control room from March 14 – 18, 2011. Video captures and webstreaming from Kresge G1, G2, G3, 213, 502, and FXB G11, G12, and G13 will be unavailable as we upgrade our main processor.

If you have an event that requires taping, we can provide a limited number of camerapeople on a first-come, first-serve basis for recording and on-demand viewing. Please call the Helpdesk at 432-HELP as soon as possible to make arrangements.

We scheduled this during spring break to minimize the impact on course captures.

HSPH Secure Passwords Rescheduled to Monday, Feb 7th

Date changed to Monday, February 7th due to weather.

On Monday, February 7th, we will complete our secure password migration for all HSPH systems. This will only affect a small number of HSPH users.

For those of you who have already completed this process in July-September, there will be no change on Thursday.

Each user affected will be required to reset their password after logging into either Novell on a computer or the Groupwise email system.  

Additionally, we have rolled out a new service that will allow you to reset your password 24-7-365 without having to call the HSPH Helpdesk.

To use the HSPH self-service system, each user will be required to establish four security challenge questions.

Starting on Thursday, you can visit https://password.sph.harvard.edu to setup your challenge questions and change your password.

It should take users no longer than 5 minutes to make the required changes.

For complete information on secure passwords and screen shots outlining the process, please visit:

HSPH Complex Password Policy ( http://isites.harvard.edu/fs/docs/icb.topic745555.files/complex-password-policy-email.pdf )

Please contact the Helpdesk at 617-432-4357 or helpdesk@hsph.harvard.edu if you have any questions.

Thank You!
HSPH IT Helpdesk