Netstorage Slowness

We are currently experiencing a performance problem with our NetStorage service.  This is the service that allows access to the Personal and Shared drives using a Web Browser such as Firefox.  It is also accessed using the “Files” icon on the MyHSPH Portal.

It is functional at this time, but users will notice a delay in the initial log-in and degraded response times.

We are working to repair the performance issue as soon as possible and will send out another announcement when services are back to normal.

We appreciate your patience as we troubleshoot this issue.

Please contact us at helpdesk@hsph.harvard.edu if you have any questions.