Monthly Archives: May 2011

PIN Login Issues?

Having problems logging into PIN? It is likely your cookies. It will only take a few quick steps to resolve.

Solution 1

  • Verify you are using the first 8-digits on your Harvard ID. If not, try again.
  • If this does not work, continue.

Solution 2

  • Go to the Google Clearing Cookies Instructions Page
  • Pick your browser.
  • Next, locate your version under “Clearing your cookies.” Follow those instructions to remove cookies.
  • *You will only need to do this once.

Why did this happen?
We recently upgraded our PIN-enabled applications to the newest version of Harvard PIN. This has caused a conflict with cookies from the previous system.

If you experience any further issues, please contact the helpdesk at 2-HELP or helpdesk@hsph.harvard.edu.

Monthly Maintenance on May 19, 2011

To all HSPH users,

Next Thursday night, May 19th, we will be performing our normal system maintenance to all servers and network equipment.

Please Note – This Maintenance window was rescheduled from 5/15/2011 due to conflicts with the academic calendar.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

  • GroupWise Full Client and IMAP Clients
  • Novell File and Print services
  • NetStorage
  • ICF File and Print services
  • OASIS
  • Powerfaids and NetPartner
  • Web Server (main www.hsph.harvard.edu site)
  • GroupWise WebAccess
  • Accellion
  • HSPH Unix server

The following services will be unavailable from 7PM to 10:30PM:

  • ALICE
  • MyHSPH Portal

The following services will be unaffected during the maintenance window:

  • HPCC system

Future maintenance windows are scheduled for Thursday nights from 7PM to 1AM on the following dates:

  • 6/16/2011
  • 7/14/2011
  • 8/11/2011
  • 9/15/2011
  • 10/13/2011
  • 11/10/2011
  • 12/15/2011

 

NotifyLink Upgrade Today

Update (5/4 @ 1 PM): Our notifylink upgrade is complete. All iPhone users should be receiving mail normally now.

To all iPhone users syncing to the groupwise system, we will be upgrading our syncing software tomorrow (5/4) at 10am.  This upgrade will allow new features and give our Verizon iPhone users the ability to connect.

Starting at 10am you will not be able to send/receive emails on your iPhone. This is expected to last approximately 5 hours or less.  Your groupwise account (and groupwise web access) will not be affected during this time period and you can still use it normally.

No action is required on your part after the upgrade. After the upgrade is complete all emails received with automatically sync up with your phone.

Please call the helpdesk if you have any questions or concerns.

Thanks for your cooperation.