PIN Login Issues?

Having problems logging into PIN? It is likely your cookies. It will only take a few quick steps to resolve.

Solution 1

  • Verify you are using the first 8-digits on your Harvard ID. If not, try again.
  • If this does not work, continue.

Solution 2

  • Go to the Google Clearing Cookies Instructions Page
  • Pick your browser.
  • Next, locate your version under “Clearing your cookies.” Follow those instructions to remove cookies.
  • *You will only need to do this once.

Why did this happen?
We recently upgraded our PIN-enabled applications to the newest version of Harvard PIN. This has caused a conflict with cookies from the previous system.

If you experience any further issues, please contact the helpdesk at 2-HELP or helpdesk@hsph.harvard.edu.