Monthly Archives: December 2011

Winter Break Phone Support

The Department of Information Technology will be providing limited phone support hours to assist the community with computer issues during the winter break.

Phone support hours are as follows:

Friday, December 23rd: closed
Monday, December 26th: closed
Tuesday, December 27th: 10 am to 1 pm
Wednesday, December 28th: 10 am to 1 pm
Thursday, December 29th: 10 am to 1 pm
Friday, December 30th: 10 am to 1 pm
Monday, January 2rd: closed

Emergency phone number:
617-520-4774
(617-520-HSPH)

Walk-in service will not be available from December 23rd through January 2nd. The Helpdesk will reopen for walk-in service on Tuesday, January 3rd at 8:00 am.

Please note that all core systems (e.g., email, network, web servers, server rooms) are monitored throughout the break by the IT staff. These systems are monitored 24/7/365.

We wish everyone a happy and safe holiday break and look forward to working with you in 2012.

Thank you,
HSPH Department of Information Technology
617-432-HELP

Upgrades to Kresge G1, G2, and G3 slated for December 19-21

UPDATE: All upgrades were successfully completed.

The Department of Information Technology will be making significant upgrades to the infrastructure that powers Kresge G1, G2, and G3 control systems from Monday, December 19, 2011 through Wednesday, December 21, 2011.   Similar upgrades were made to Kresge 213 and to the HSPH central control room earlier in 2011.  The only change noticeable for instructors and presenters will be new and improved touchscreens.

This works completes modest upgrades to keep our busiest rooms fully operational and without fail.

All of these rooms now have new projectors, new touch panels, and new processors.  In addition to the work in these rooms, projectors were replaced in our largest student computing laboratory, Kresge LL6.

Server Maintenance on Sunday, December 21, 2011

Update: All updates were successful. Maintenance has been completed.

On Sunday, December 21, 2011, we will be performing our normal system maintenance to all servers and network equipment.  This maintenance window was moved to Sunday to accommodate the academic calendar.

The maintenance window will last from 6:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7PM to 10:30PM:

The following services will be unaffected during the maintenance window:

  • HPCC system
  • HSPH Unix server

Future maintenance windows are scheduled for Thursday nights from 7PM to 1AM on the following dates:

  • 01/12/2012
  • 02/16/2012
  • 03/15/2012

TV Off, Oven On

Congratulations to Kevin Wnek, HSPH senior web developer, and his student project team from MGMT E-6640 Social Media Marketing at Harvard Extension School for having their blog featured on the main HSPH Facebook feed this week.

“TV Off, Oven On is an online community supporting busy parents with recipes, resources and ideas. Our mission is to give people the tools and confidence they need to foster healthy eating habits for the entire family and re-engage around the kitchen table.”

Kevin’s eggplant, caramelized onion and goat cheese pizza recipe looks delicious!

Website:

Educational Efforts in HSPH Department of Information Technology
A high percentage of HSPH IT staff members are enrolled in courses or degree programs.  We have celebrated with three staff members over the past three years as they received Harvard degrees.