Yearly Archives: 2012

Winter Break Support

Dear HSPH Community,

The Department of Information Technology will be providing limited phone support hours to assist the community with computer issues during the winter break.

Phone support hours are as follows:

Monday, December 24th: closed
Tuesday, December 25th: closed
Wednesday, December 26th:  10 am to 1 pm
Thursday, December 27th: 10 am to 1 pm
Friday, December 28th:  10 am to 1 pm
Monday, December 31st: 10 am to 1 pm
Tuesday, January 1st: closed

Emergency phone number:
617-520-4774 (617-520-HSPH)

Walk-in service will not be available from December 24th through January 1st.  The Helpdesk will reopen for walk-in service on Wednesday, January 2nd at 8:00 am.

Please note that all core systems (e.g., email, network, web servers, server rooms) are monitored throughout the break by the IT staff.  These systems are monitored 24/7/365.

We wish everyone a happy and safe holiday break and look forward to working with you in 2013.

Do you need help unlocking your Outlook account or changing your passwords?

For Novell edirectory(computer login)/ALICE/MYHSPH/Accellion/Origin/iPrint go to: http://password.sph.harvard.edu

Thank you,
HSPH Department of Information Technology

HSPH IT Helpdesk
Kresge Building LL-15
677 Huntington Avenue
Boston, MA 02115
617-432-4357

SIS Team Joins the Department of Information Technology

We are pleased to announce that the Student Information System (SIS) team has joined the Department of Information Technology.  The SIS team was formerly located at Smith Street under the direction of the Student Services.

The Department of Information Technology has managed the SIS server and network infrastructure since launching the system in 2010.  Our aim with this transition is to coordinate programming, database, and customer-service activities with other similar operations within IT.  IT management will continue to work closely with the functional groups (Registrar, Admissions, Financial Aid, Office for Students, and Career Services) to plan upgrades and enhancements to the SIS and MyHSPH.

SIS team members are:

  • Alex Garcia-Rangel, SIS manager
  • DBA, vacant
  • Laurie Sutherland, Programmer and Application Developer
  • Craig Davis, Programmer/Analyst
  • Anne Marie Stathis, Technology Support Specialist

Alex Garcia-Rangel, SIS Manager

Deane Eastwood provides direction for the group.

The SIS team may be reached by coming to the HSPH Helpdesk.  Their new office space is in the Kresge Building in the former computer laboratory, Kresge LL10, which was renovated in the late fall.

Maintenance Window on Thursday Evening, December 11

UPDATE: All updates were successful and all systems are fully functional.

To all HSPH users,

This Thursday night, December 11th, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unaffected during the maintenance window:

  • HPCC system
  • HUIT Icemail (Outlook) system
  • iSites

IMPORTANT – Some areas of the HSPH network will be reconfigured between 7PM and 8PM to enhance security.

There will be a 5 to 10 minute network outage when your PC will not be able to communicate.

If you experience any issues after 8:00PM, please reboot your PC.

Thank you,
HSPH IT Department

Maintenance Window on Thursday Evening, November 15

UPDATE: All updates were successful and all systems are fully functional.

To all HSPH users,

This Thursday night,  November 15, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unaffected during the maintenance window:

  • HPCC system
  • HUIT Icemail (Outlook) system
  • iSites

IMPORTANT – Some areas of the HSPH network will be reconfigured between 7PM and 8PM to enhance security.

There will be a 5 to 10 minute network outage when your PC will not be able to communicate.

If you experience any issues after 8:00PM, please reboot your PC.

All future planned maintenance dates are Thursday nights from 7PM to 1AM on the following dates.

  • 12/13/2012

Thank you,
HSPH IT Department

MyHSPH/Student Information System Access Restored from Off Campus

Dear HSPH Community

We are pleased to report that all features of the MyHSPH portal and student information system (SIS) are now fully functional from both on campus and off campus.  The issue with off campus access to SIS features as a result of a major database and hardware upgrade has been resolved.

We apologize for any inconvenience that this may have caused.

Thank you,
Student Information System Group
Department of Information Technology

Fall Computer Training

Brush up on your computer skills this fall!

The Department of Information Technology is pleased to offer our fall computer training series for faculty, staff, and researchers.

Fall 2012 courses include:

  • Introductory and Intermediate Microsoft Outlook 2010
  • Introduction to MS Project 2010
  • Intermediate and Advanced Excel 2010
  • Introduction to Microsoft Access 2010 (2 days)

The courses are offered free of charge and are conveniently located in the Kresge 209 computer laboratory.  Courses are taught by New Horizons, HSPH’s training partner, and include an excellent workbook.

To sign up for courses and to view course descriptions, please visit:
https://webapps.sph.harvard.edu/internal/computer-training

Sign Up Early!  Classes have been consistently selling out.

If you have suggestions for future training courses, please contact Deane Eastwood, IT Director, 432-3613, deastwoo@hsph.harvard.edu.

Thank you,
Department of Information Technology

Maintenance Window on Thursday Evening, October 11

UPDATE: All upgrades were successful.

To all HSPH users,

This Thursday night,  October 11th, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unaffected during the maintenance window:

  • HPCC system
  • HUIT Icemail (Outlook) system
  • iSites

IMPORTANT – Some areas of the HSPH network will be reconfigured between 7PM and 8PM to enhance security.

There will be a 5 to 10 minute network outage when your PC will not be able to communicate.

If you experience any issues after 8:00PM, please reboot your PC.

All future planned maintenance dates are Thursday nights from 7PM to 1AM on the following dates.

  • 11/15/2012
  • 12/13/2012

Thank you,
HSPH IT Department

National Cyber Security Awareness Month Events

In recognition that October is National CyberSecurity Awareness month, Harvard University Information Technology Security will be conducting information security briefings in the LMA area for faculty, students and staff.

Two will be at the Harvard Medical School (HMS) and one at the School of Public Health (SPH).

Below is the schedule:

October 4th 10 – 11 am at HMS TMEC 227

Topics: Cloudy with a chance of identity theft. Why a good password is very often your best defense   and  Is it ever not social? Protecting yourself in the age of social networking.

October 10th 12 -1 PM at SPH Kresge G1

Topics: Is it ever not social? Protecting yourself in the age of social networking.  and  Have device, will travel. How to be mobile and safe.

October 17th 2 – 3 pm at HMS TMEC 227

Topics: Have device, will travel. How to be mobile and safe.  and  Taming Lions, Tigers…..and Windows, Turn your operating system into a lean, mean, malware fighting machine.

Please come out and participate in a practical discussion on how to maintain your privacy.

New Staff Member: Jacob Yerdon

The HSPH Department of Information Technology welcomes new hire Jacob Yerdon. Jake will work as a senior web and application developer for the HSPH web team. Jake replaces Kevin Wnek who left IT for Thomson Reuters and the position of senior web and streaming developer.

Jake joins us from Lockheed Martin where he worked for four years in two different roles; first as a systems integration analyst and more recently as a data warehouse analyst.  Prior to his work at Lockheed, he was a computer specialist for Madison-Oneida Regional Information Center where he helped coordinate the mass  implementation of a school management software used by over 30 New York public schools in central/upstate New York.

Jake has excellent experience with and knowledge of open source technologies/languages including PHP, WordPress, AJAX and MySQL.  He has become an immediate asset in working on the HSPH website rebranding and migration to WordPress, a project that is scheduled for launch in November.

Jake Yerdon

Jake has both a bachelor of science and master of science degree from SUNY Institute of Technology.

In his new role as senior web and application developer, Jake will contribute to many important processes and projects, including:

  • HSPH website redesign
  • MyHSPH portal development
  • Maintenance and enhancement of the HSPH web team’s portfolio of web applications
  • Oversight of our Google technologies (search, analytics)
  • Training end users on use of web technology

Please join us in welcoming Jake to our technical staff and to the HSPH community!

Interesting facts:
Away from work, Jake enjoys candy-making and spent several years making gourmet chocolate before trying his hand in the Italian wine industry.