Winter Break Support

Dear HSPH Community,

The Department of Information Technology will be providing limited phone support hours to assist the community with computer issues during the winter break.

Phone support hours are as follows:

Monday, December 24th: closed
Tuesday, December 25th: closed
Wednesday, December 26th:  10 am to 1 pm
Thursday, December 27th: 10 am to 1 pm
Friday, December 28th:  10 am to 1 pm
Monday, December 31st: 10 am to 1 pm
Tuesday, January 1st: closed

Emergency phone number:
617-520-4774 (617-520-HSPH)

Walk-in service will not be available from December 24th through January 1st.  The Helpdesk will reopen for walk-in service on Wednesday, January 2nd at 8:00 am.

Please note that all core systems (e.g., email, network, web servers, server rooms) are monitored throughout the break by the IT staff.  These systems are monitored 24/7/365.

We wish everyone a happy and safe holiday break and look forward to working with you in 2013.

Do you need help unlocking your Outlook account or changing your passwords?

For Novell edirectory(computer login)/ALICE/MYHSPH/Accellion/Origin/iPrint go to: http://password.sph.harvard.edu

Thank you,
HSPH Department of Information Technology

HSPH IT Helpdesk
Kresge Building LL-15
677 Huntington Avenue
Boston, MA 02115
617-432-4357