The HSPH Department of Information Technology welcomes new hire Dylan O’Connell. Dylan will work as a user support specialist in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community. He replaces Nate Varney, who left the User Services team for a promotion with the our server team.
Dylan is a graduate of Tufts University, where he earned a bachelor of science in physics. While a student, Dylan spent 3+ years at Tufts University IT, working as a support technician at their main computer laboratories. He has extensive experience with front-line technical support, computer and printer troubleshooting, and audio-visual equipment.
We are excited about Dylan’s technical and customer service skills. He brings great support experience in an academic setting to HSPH.
Please join us in welcoming Dylan to our technical staff and to the HSPH community!
Interesting fact: Dylan had two outstanding internships while at Tufts. He first worked a summer at the NASA Jet Propulsion Laboratory in Pasadena, CA, including imaging work on satellites orbiting Jupiter. Later, he worked at Rhode Island Hospital’s Department of Radiation Oncology on smartphone applications to reduce treatment errors with safety checklists and information sharing.