Monthly Archives: June 2013

Maintenance Window: Thursday, June 13, 2013

UPDATE: all updates were successful and all systems are operating normally.

To all HSPH users,

This Thursday night, June 13, 2013, we will be performing our monthly system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages:

You can continue to work, but may have brief pauses while services restart.

The following services will be unaffected during the maintenance window:

Thank you,
HSPH Department of Information Technology

Network Issue at Shattuck House

UDPATE: This issue was resolved on June 5 at 11:10 AM.

Shattuck House currently has no network access.

Comcast, the network service provider for Shattuck House, has determined that their fiber optic line servicing this building has been inadvertently cut by a road crew.

More updates to follow as we receive further information and an ETA for resolution.


Scheduled downtime of ALICE and MyHSPH on Saturday, June 8

UPDATE: All upgrades were successful.

The HSPH Department of Information Technology is writing to inform our community of a system outage scheduled for the ALICE and MyHSPH Student Information Systems (SIS) which will occur between 3:00PM and 10:00PM on Saturday, June 8th. 

This maintenance window will be used to perform our next set of upgrades to various components of our SIS.  Our continued upgrades allow us to keep features, functionality and security up to date.  The following systems will be affected:

  • MyHSPH portal
  • ALICE Self Service for Students and Faculty
  • Internet Native Banner (Administrative users)

You will still be able to access unaffected services such as email, course iSites, the HSPH Events calendar, NetStorage and more by visiting the current portal address:

If we are able to complete the work sooner than anticipated, we will notify all users when the systems are again available.

We appreciate your patience during this very important upgrade process.

If you have any questions or concerns, please contact the Student Information Systems group at

Thank you,
HSPH Department of Information Technology