Monthly Archives: July 2013

ICEmail Scheduled Maintenance on Thursday, August 1, 2013

ms-outlookUDPATE: All updates were successful and systems are fully operational.

On Thursday, August 1, 2013 from 4:00 am to 7:00 am, Harvard University Information Technology will be performing routine maintenance to the Outlook/Exchange ICEmail email system.

During the maintenance window, users may experience delays in email delivery or receipt, disconnection or possible unavailability of services.  Every effort will be made to keep these disruptions brief.  This maintenance work will not result in lost information or email messages.

This maintenance window does not impact student GMAIL services.

New Virtual Private Network (VPN) Client

To All HSPH VPN Users,

When you log into the virtual private network (VPN) client, it will start an automatic update to the new Cisco AnyConnect Mobility Client. The update is very quick and will work on all Windows and Mac computers.

This will not change your login information nor how you use the VPN client.

Please contact the Helpdesk if you experience any problems with the upgrade.

Thank You!
IT Helpdesk Computer Training Now Available to HSPH community

We are pleased to announce that is back!  In 2011-2012, HSPH piloted online training in our main computer laboratory in Kresge LL19 providing 24-7 on-premise access to a library of training titles.

In 2013-2014, Harvard’s Center for Workplace Development (CWD) has licensed the product for use for faculty, staff, and students and from any location!

There are many titles available that will be immediately beneficial to the HSPH community including:

  • Mac OS and iOS training
  • ldc_corebanner_180x150_with-you-24-7Microsoft Outlook (PC and Mac)
  • Microsoft Office (PC and Mac)
  • WordPress
  • Social media training
  • Advanced web topics (Javascript, Jquery, SQL, responsive design)
  • Adobe Design suite products (Photoshop, Illustrator)
  • Video editing software (FinalCutPro)
  • Career development titles (LinkedIn, time management)

To browse the course listings, please see:

For more information on signing up for, please see Harvard’s CDW Announcement below.


Harvard Announcement

Dear Colleague:

What would you like to learn today?

With the fast pace of change in the technology and tools that we use in our work, providing access to high-quality, web-based, on-demand training has never been more important.  I am pleased to let you know about a new online training resource that is being provided, without charge, to Harvard staff by the Harvard Center for Workplace Development: lyndaCampus at Harvard.

lyndaCampus provides unlimited access to the library of video tutorials on topics that are specifically keyed to important skills and technology.  These include: Microsoft Excel, PowerPoint and SharePoint; Adobe InDesign, Photoshop and Dreamweaver; Drupal, CSS and SQL; Access and Filemaker; AutoCAD; programming languages, and much more, including web tools like Dropbox and WebEx.

The library contains more than computer training.  It includes business classes such as time management, project management, social media marketing, and terrific programs on topics of personal interest like photography, design, mobile apps and creative inspirations. has over 2,000 courses taught by expert instructors, with new content added weekly.  Each course is broken into short modules and has searchable transcripts so you can watch them in their entirety or jump directly to the parts you need.  Individual playlists help you keep track of what you would like to learn and share videos with other users.

To access this resource, you will need to set up your account from a Harvard networked computer by going to the lyndaCampus registration page.  Once you have followed the instructions there to establish your account, you can log onto anywhere you have an internet connection — at work, at home, or from a smartphone or mobile device and have full access to the course library.

I hope you will take advantage of this valuable online learning and career resource. If you have any questions, please refer to the Harvard lyndaCampus portal or email


Marilyn Hausammann
Vice President for Human Resources


Maintenance Window Moved to Tuesday, July 16th

UDPATE: All updates were successful and systems are fully operational.

To all HSPH users,

Next Tuesday night, July 16th, we will be performing our normal system maintenance to all servers.   This is a change from the planned window on Thursday, July 11, 2013.

The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages: (You can continue to work, but may have brief pauses while services restart)

The following services will be unaffected during the maintenance window:

Upcoming Maintenance dates:

  • 8/18/2013 (note – moved to Sunday due to academic calendar)
  • 9/12/2013
  • 10/10/2013
  • 11/14/2013
  • 12/12/2013


Email Service Interruption on Mac Computers

UPDATE 2:40 PM, July 11

We have been informed by HUIT that the Outlook Email issue has been resolved. The issue was caused by a bad software update sent out by Microsoft. HUIT worked with Microsoft to fix this.

Please contact us if you are still experiencing any problems connecting with Outlook 2011 for Mac, MacMail or the Outlook Web Access.

Again, we apologize for the issues over the last 2 days.


UPDATE 10:30 AM, July 11

The University is still experiencing issues with the Outlook Email system, it is primarily affecting Apple users and Outlook Web Access users. We are in constant communication with HUIT on a resolution for this situation.  HUIT is in constant communication with Microsoft to resolve this issue.

We would ask that Apple users  who use the Outlook 2011 client or MacMail to use the Outlook Web Access at to access their email, it is running slowly but it will connect and allow you to use your email.

We will send out further communications as we get more information on the situation. We are sorry for any inconvenience this may be causing.

Thank You,
IT Helpdesk


UPDATE 9:00 AM, July 11: The issue persists.  HUIT engineers continue to work on the issue.



Beginning at approximately 9:40 am on July 10, 2013, the Harvard University ICEMail system began experiencing issues with MAC Outlook connections.  Additionally, the Outlook Web Access has been periodically slow for HSPH community members.

Univerisity engineers are working with Microsoft on resolving the issue.  We will update the community as soon as we have more information