Yearly Archives: 2014

New Staff Addition: Lucy Killewo

Lucy Killewo, Instructional Technologist

Lucy Killewo, Instructional Technologist

Lucy Killewo has joined the Department of Information Technology as a contract instructional technologist for the Media and Educational Technology Services (METS) team.

Lucy comes to us from the Judge Group and has hit the ground running supporting our students and professors in their use of iSites and Canvas.

Lucy has been using various learning management systems over the past few years both as a student and a technician at KCMC College in Tanzania, and recently at Rochester Institute of Technology, where she earned a master’s degree in information sciences and technology with a focus on human computer interaction (HCI) and eLearning.  Lucy has also presented and been published describing her experience introducing an LMS at medical schools.

Lucy is expected to be with METS through early 2015.

Please join us in welcoming Lucy to the Harvard School of Public Health!

Monthly Maintenance Window: Thursday, December 11

On Thursday, December 11, we will be performing our normal monthly system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

The following services will be unavailable from 7PM to 1AM:

  • Landmark 4th floor networking.  All PCS will lose network access.  Please shutdown all PCs and network printers before 7 pm.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7pm – 10:30pm:

The following services will be unaffected during the maintenance window:  

Please contact our I/T Helpdesk at (617)432-4357 or email helpdesk@hsph.harvard.edu for any questions or concerns you may have regarding this information.

Upcoming maintenance dates:

  • 1/15/2015
  • 2/12/2015
  • 3/15/2015 – Moved to Sunday, to accommodate Academic Calendar
  • 4/9/2015
  • 5/17/2015 – Moved to Sunday, to accommodate Academic Calendar
  • 6/11/2015

Internet Connectivity Issues (Resolved)

Update, 3:40 pm: HUIT has restored Internet connectivity to normal operation as of 2:30pm, with subsequent monitoring to confirm stabilization. Those who wish to connect to the Internet from the Harvard network are once again able to do so. We regret any inconvenience this interruption may have caused.


Dear HSPH Community,

As of 10:40 am, internet connectivity for many users across campus is interrupted. Users may be unable to access external websites and delivery of email may be delayed.

Harvard University Information Technology (HUIT) is actively working on resolving the issue.

Deane Eastwood
for the Department of Information Technology

Upcoming replacement of email filtering system

To All SPH Faculty and Staff Email Users:

During the week of December 8th, Harvard University Information Technology (HUIT) will be implementing a new virus and spam filtering service called Proofpoint,  to replace the current service running on the Harvard email systems (ICEMail, O365, Outlook).  The goal of this upgrade is to provide you with spam filtering that balances protection from harm or annoyance, while allowing you to receive the messages that you want and need.  While the recent increase in spam is not just a Harvard problem, the existing message hygiene service has not been able to achieve these objectives, and the new service offers more features and robust filtering from phishing scams and other email security threats.

More information on the new service can be found at: http://collaboration.huit.harvard.edu/proofpoint.html.

As we approach the SPH transition,  you will receive additional emails indicating your actual transition date and instructions on how to access new features.  Please be assured that you will still receive all email during this transition

If you have questions or need assistance, please contact our SPH Helpdesk by phone at 432-4357 or by email at: Helpdesk@hsph.harvard.edu

Kresge LL-19 computer lab will re-open on Monday

The IT department is pleased to report that our Instructional Computing Facility in Kresge LL-19 (computer lab) will re-open for business as usual on Monday, November 24.

Our Media and Educational Technology Services (METS) staff will return to their offices within ICF LL-19.

The majority of the I/T Dept. staff however will likely remain in our temporary locations at Landmark, FXB, and Smith Street until the construction project in LL-6 adjacent to our LL-15 office suite is completed.

We thank the entire SPH community for your patience and understanding during the past 3 weeks, and we apologize for the tremendous inconvenience this closure may have caused you.

New Staff Addition: Erin Chadwick

erin-chadwick

Erin Chadwick, an Emerson College senior, has joined the Media and Educational Technology Services (METS) team as a video production intern.  Erin is helping HSPH with improving the quality of course captures this fall.  She works in our the central control room in the Kresge building using our new MediaSite course capture system and our remote cameras in Synder Auditorium (G1), Kresge G2, and Kresge G3.

Erin will be monitoring some of our classes and framing the lecturers.  This work has made our course recording more watchable and improved the overall student experience.

Erin is a film production major, with a particular interest in experimental film.

Erin works Monday and Wednesday mornings.

Please join us in welcoming Erin to the Harvard School of Public Health.

Website Outage (Resolved)

This morning from 9:12 am, the HSPH website stopped responding due to an issue with our web application firewall.  The web and server team quickly resolved the issue with our cloud vendors restoring access to the site by 9:32 am.

At 1:23 pm, there were additional related issues at our cloud hosting provider.  These were resolved at approximately 6:00 pm.

We apologize for any inconvenience caused by these outages.

New Staff Addition: Ritam Chowdhury

Dr. Ritam Chowdhury has joined the Media and Educational Technology Services (METS) team as a statistical consultant for SAS and STATA.  This is a role that has been evolving as we try our best to respond to the needs of our students.  Ritam is a SM1 student in the Department of Biostatistics, and he already holds multiple degrees including a M.B.B.S. (MD), MPH and PhD.

Ritam is also working on the HSPH Student Government as the representative from the Department of Biostatistics.

Ritam Chowdhury

Dr. Ritam Chowdhury, statistical consultant and student in the Department of Biostatistics

Ritam holds office hours on most Friday’s outside the METS dugout in Kresge LL15, and also works with students by appointment.

If students would like help with SAS or STATA, they can contact Ritam at sashelp@hsph.harvard.edu, or statahelp@hsph.harvard.edu

Please join us in welcoming Ritam to the Harvard School of Public Health’s Department of Information Technology.

Monthly Maintenance Window: Thursday, November 13, 2014

UPDATE: All updates were successful and systems are fully operational.

On Thursday, November 13, we will be performing our normal monthly system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

There will be a brief, 5 minute, school-wide Internet outage between 8:00PM and 8:30PM:

  • Internet access from inside SPH buildings, including Shattuck, will be interrupted

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7pm – 10:30pm:

The following services will be unaffected during the maintenance window:  

Please contact our I/T Helpdesk at (617)432-4357 or email helpdesk@hsph.harvard.edu for any questions or concerns you may have regarding this information.

Upcoming maintenance dates:

  • 12/11/2014

HSPH IT Department Relocation

Due to construction above and adjacent to the I/T Department on the lower level of Kresge, we will temporarily be relocating the I/T Department effective immediately. During this period, the majority of our staff will be based out of the Landmark center.

Walk-in services have been reestablished in Kresge LL15.  The helpdesk may also be reached via phone at 617-432-HELP or via email at helpdesk@hsph.harvard.edu.

Thank you for your patience and understanding this week as we adjust.