Author Archives: Deane Eastwood - IT

Maintenance Window: Sunday, August 17

Update on Monday, August 18, 9:00 AM:  All systems are fully functioning and downtime maintenance has been successfully completed.

Update on Monday, August 18, 8:30 AM: The computer laboratory network drive issue has been resolved.

Update on Monday, August 18, 8:00 AM: An issue has been identified in the computer labs.  Computers are currently unable to connect to network drives.

On Sunday, August 17th, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

Note – Our normal Thursday window is being moved to Sunday to accommodate the academic calendar.

There will be a school-wide Wireless Network outage between 7:00PM to 10:00PM:

  • Wireless access from inside SPH buildings will be interrupted

Note – Wired access will not be effected

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7pm – 10:30pm:

  • ALICE
  • MyHSPH Portal

The following services will be unaffected during the maintenance window:  

Upcoming Maintenance dates:

  • 9/11/2014
  • 10/16/2014
  • 11/13/2014
  • 12/11/2014

 

New Staff Additions: Chris Doherty and Deion Barawid

We are pleased to welcome two new additions to the Department of Information Technology, Christopher Doherty and Deion Barawid.  Both Chris and Deion are Northeastern University students and will be working for 6 months full-time as co-ops at HSPH as part of their degree program.  They replace Lina Ji and TJ Porter, who completed their assignments with great success.

Chris Doherty

Chris Doherty, Co-op

Chris Doherty is a candidate for a bachelor of science in information science and business and will graduate from Northeastern in May 2016.  His last co-op was with John Hancock – Investment Division in Boston, where he was a project coordinator supporting the Resource Allocation process for the Investment Division. He was selected as a John Hancock High Performer Co-op.

Chris studied tenor saxophone for 9 years and achieved best soloist award at the Berklee College of Music High School Jazz Festival.

He will be working the 8:00 AM – 4:00 PM shift.

Deion Barawid

Deion Barawid, Co-op

Deion Barawid is a candidate for a bachelor of science in computer science and cognitive psychology and will graduate from Northeastern in May 2016.  This is his first co-op position.

He was a National Director for the Filipino Intercollegiate Networking Dialogue, Inc., from August 2012 to May 2013, where he collaborated with other national directors across the East coast to help plan and organize larger-scale conferences.

Deion has designed and built sets and organized light fixtures/wiring with a team for theatrical productions. He also has studied saxophone and percussion!

He will be working the 10:00 AM – 6:00 PM shift.

Please join us in welcoming Chris and Deion to the Harvard School of Public Health!

RCN Network Outage Impacting Huntington Avenue and Tremont Street Locations

UPDATE, 7/11/2014, 11:30 AM: RCN reports that the network will be repaired by 6 pm.

UPDATE, 7/11/2014, 8:00 AM: RCN remains down and HSPH sites below do not have network connectivity.

The Department of Information Technology and Operations are working with affected offices on temporary relocations and other work-arounds.  Please contact the HSPH Helpdesk at 432-HELP for more information.

7/10/2014
A major fiber cut in South Boston is causing a widespread network outage for RCN customers at Harvard.

We have lost network connectivity to our locations at:

  • 708 Huntington Avenue
  • 718 Huntington Avenue and
  • 1633-1639 Tremont Street

RCN is stating that it will be after 5PM before service will be restored.

Server Maintenance RESCHEDULED to next Thursday, 7/17/2014 from 7PM to 1AM

To all HSPH users,

Next Thursday, July 17th, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7 pm – 10:30pm:

The following services will be unaffected during the maintenance window: 

Upcoming maintenance dates:

  • 8/17/2014 (Moved to Sunday)
  • 9/11/2014
  • 10/16/2014
  • 11/13/2014
  • 12/11/2014

Thank You,
Bill Mahoney

New Staff Addition: Cassandra Depietro

We are pleased to welcome Cassandra Depietro to the Department of Information Technology. Cassie began a summer internship on June 4 working for the Media and Educational Technology Services (METS) team.

Cassie DepietroShe is currently a graduate student at the University of Massachusetts Amherst studying applied mathematics where she maintains an impressive 3.7 GPA. In 2013, she completed her bachelor of science in mathematics at Fairfield University where she was a member of Pi Mu Epsilon, the national mathematics honor society.

She will assist the METS team in preparing for our migration from iSites to Canvas learning management system as well with testing statistical software within our virtual desktop infrastructure environment.

Previously, Cassie has worked as a teaching assistant at UMass, a research assistant at Fairfield, and a math tutor at Mathnasium Learning Center. She has also studied abroad at Regent’s American College in London.

Please join us in welcoming Cassie to the Harvard School of Public Health!

New Helpdesk Ticketing System Implemented

As one of our steps to improve customer service, the IT Department is moving to a new ticketing system to process your requests for IT assistance.

Starting tomorrow, Wednesday, April 16, we will be transitioning all new IT service requests to Harvard University IT’s (HUIT) Service Now ticketing system. This will replace our current Origin ticketing system.

Some of the new features that will allow faster response time on tickets are:

  • Integrated communication with a customer through built-in email, so all questions or requests are easily captured in the ticket.
  • Automated ticket creation using our IT web forms, such as new account request or new computer requests. http://www.hsph.harvard.edu/information-technology/forms-fees/
  • Full integration with other HUIT departments that support our email and networking systems allowing quicker turn-around time for those related service requests.

On the customer side, the major change you will see are the emails you receive when a ticket is opened or resolved will have a different look than the current emails from the Origin system.

Tickets that are currently open in our Origin system will be resolved in that system and will not move to the new system.

Please contact us if you have any questions on this new ticketing system.

Thank you,
Taso Markatos, CIO
HSPH Department of Information Technology

Netstorage Restored

This is an update to inform you that the problem which occurred yesterday with our Netstorage system (used for offsite access to your P: and S: drives through a web browser), was completely resolved last night by 8:30 p.m.    We delayed this notification to be certain that there were no issues with the corrective action.

If you should encounter any anomalies in using Netstorage, please contact the Helpdesk at 617-432-4357 or email: helpdesk@hsph.harvard.edu.

Taso Markatos, CIO