Author Archives: Deane Eastwood - IT

RCN Network Outage Impacting Huntington Avenue and Tremont Street Locations

UPDATE, 7/11/2014, 11:30 AM: RCN reports that the network will be repaired by 6 pm.

UPDATE, 7/11/2014, 8:00 AM: RCN remains down and HSPH sites below do not have network connectivity.

The Department of Information Technology and Operations are working with affected offices on temporary relocations and other work-arounds.  Please contact the HSPH Helpdesk at 432-HELP for more information.

7/10/2014
A major fiber cut in South Boston is causing a widespread network outage for RCN customers at Harvard.

We have lost network connectivity to our locations at:

  • 708 Huntington Avenue
  • 718 Huntington Avenue and
  • 1633-1639 Tremont Street

RCN is stating that it will be after 5PM before service will be restored.

Server Maintenance RESCHEDULED to next Thursday, 7/17/2014 from 7PM to 1AM

To all HSPH users,

Next Thursday, July 17th, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7 pm – 10:30pm:

The following services will be unaffected during the maintenance window: 

Upcoming maintenance dates:

  • 8/17/2014 (Moved to Sunday)
  • 9/11/2014
  • 10/16/2014
  • 11/13/2014
  • 12/11/2014

Thank You,
Bill Mahoney

New Staff Addition: Cassandra Depietro

We are pleased to welcome Cassandra Depietro to the Department of Information Technology. Cassie began a summer internship on June 4 working for the Media and Educational Technology Services (METS) team.

Cassie DepietroShe is currently a graduate student at the University of Massachusetts Amherst studying applied mathematics where she maintains an impressive 3.7 GPA. In 2013, she completed her bachelor of science in mathematics at Fairfield University where she was a member of Pi Mu Epsilon, the national mathematics honor society.

She will assist the METS team in preparing for our migration from iSites to Canvas learning management system as well with testing statistical software within our virtual desktop infrastructure environment.

Previously, Cassie has worked as a teaching assistant at UMass, a research assistant at Fairfield, and a math tutor at Mathnasium Learning Center. She has also studied abroad at Regent’s American College in London.

Please join us in welcoming Cassie to the Harvard School of Public Health!

New Helpdesk Ticketing System Implemented

As one of our steps to improve customer service, the IT Department is moving to a new ticketing system to process your requests for IT assistance.

Starting tomorrow, Wednesday, April 16, we will be transitioning all new IT service requests to Harvard University IT’s (HUIT) Service Now ticketing system. This will replace our current Origin ticketing system.

Some of the new features that will allow faster response time on tickets are:

  • Integrated communication with a customer through built-in email, so all questions or requests are easily captured in the ticket.
  • Automated ticket creation using our IT web forms, such as new account request or new computer requests. http://www.hsph.harvard.edu/information-technology/forms-fees/
  • Full integration with other HUIT departments that support our email and networking systems allowing quicker turn-around time for those related service requests.

On the customer side, the major change you will see are the emails you receive when a ticket is opened or resolved will have a different look than the current emails from the Origin system.

Tickets that are currently open in our Origin system will be resolved in that system and will not move to the new system.

Please contact us if you have any questions on this new ticketing system.

Thank you,
Taso Markatos, CIO
HSPH Department of Information Technology

Netstorage Restored

This is an update to inform you that the problem which occurred yesterday with our Netstorage system (used for offsite access to your P: and S: drives through a web browser), was completely resolved last night by 8:30 p.m.    We delayed this notification to be certain that there were no issues with the corrective action.

If you should encounter any anomalies in using Netstorage, please contact the Helpdesk at 617-432-4357 or email: helpdesk@hsph.harvard.edu.

Taso Markatos, CIO

Scheduled Maintenance on Sunday March 16

UPDATE: All updates were successful and systems are fully operational.

Sunday night, March 16th, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 5PM to 1AM.

Note – Our normal Thursday window is being moved to Sunday to accommodate the academic calendar.

There will be a school-wide Network outage between 5:00PM to 7:30PM:

  • ALL ACCESS to Servers will be interrupted
  • ALL ACCESS to the Internet will be interrupted

The following services will have one or two small outages between 7:30PM to 1:00AM:
(You can continue to work, but may have brief pauses while services restart)

  • File and Print services
  • ICF File services
  • ICF Print services
  • NetStorage
  • Kanaka
  • Powerfaids and NetPartner
  • Web Server (main www.hsph.harvard.edu site)
  • Accellion File Transfer service
  • Wasabi

The following services will be unavailable from 7:30PM to Tues (3/18/2014) at 3:00PM:
NOTE – Extended outage due to system upgrade

  • ALICE
  • MyHSPH Portal

The following services will be unaffected after 7:30PM:

  • HPCC system
  • HUIT Icemail (Outlook) system
  • ALICE Development/Testing systems
  • HSPH Wireless Access

Future maintenance dates:

  • 4/10/2014
  • 5/18/2014 (Moved to Sunday)
  • 6/12/2014

If you have any questions or concerns about this message, please contact our Helpdesk at 432-HELP or email helpdesk@hsph.harvard.edu.

Celebration with the Stars Honorees

The Department of Information Technology congratulates its staff members honored at HSPH’s recent Celebration with the Stars

Honorees included:

  • Sarah Bearse for 5 years in service
  • Alex Garcia for 15 years in service
  • Deane Eastwood for 20 years in service
  • Brian Pedranti for 20 years in service
Alex Garcia-Rangel, Brian Pedranti, Deane Eastwood and Sarah Bearse

Left to Right: Alex Garcia-Rangel, Brian Pedranti, Deane Eastwood and Sarah Bearse

 

 

Update Your iPhone and iPad!

IPHONE_5S_BLKDue to the recently exposed security flaw in Apple products, we recommend that users upgrade their iOS devices (iPhones, iPads) to release 7.0.6 as soon as possible.

If you are already on iOS 7.x, the process takes a couple of minutes to complete.  If you haven’t upgraded recently and are still on iOS 6.x, the process may take 10 or more minutes.

Prior to beginning the upgrade, we strongly recommend backing up your device using iTunes.

For an explanation of the security flaw, please visit recent articles from Reuters and The New York Times:

If you have any questions, please contact the HSPH Helpdesk at 617-432-HELP.

Thank you,
HSPH Department of Information Technology