Author Archives: Deane Eastwood - IT

Email Issue (Resolved)

UPDATE, 12:07 am: network/firewall issue has been resolved.  All services, email and VPN, are fully functioning.  All mail messages that were backed up in the queue have been delivered.

UPDATE, 5:10 pm: the network/firewall issue also impacts VPN access.  VPN is not currently available.

UPDATE, 5:06 pm: the issue has been identified as a major network/firewall issue on the Cambridge campus.  Outlook Web Access is now available.  Outlook full client remains unavailable.  External mail delivery is delayed.

Email Issue, 4:30 pm: There is currently a widespread Outlook email issue impacting the HSPH community.

HSPH Department of Information Technology is in contact with Harvard University Information Technology, and we are working on the issue.

We will update this message as soon as we have more information.

New Staff Member: Kevin Brunswick

The HSPH Department of Information Technology welcomes new hire Kevin Brunswick. Kevin joins the Media and Educational Technology Services (METS) team as an educational video production specialist.

Kevin Brunswick, Educational Video Production Specialist

Kevin Brunswick, educational video production specialist

Kevin joins us after working the past six years as an independent audio and video producer. He has worked for a variety of clients for documentary, industrial, corporate and live events.  Kevin worked with production companies Jamtron and Beryllium and traveled to Scotland, Ireland, China, and Spain with creative staff from inside the travel and education company EF Tours. Kevin has also produced outreach videos for the Harvard Graduate School of Education and flipped classroom video for Suffolk University Law School.

Kevin brings many years of experience with audio-visual technology to HSPH.  Prior to embarking on his freelance production career, Kevin managed operations for the sales division of Rule Boston Camera, where he acquired AV equipment installation experience.

Kevin is a graduate of Boston University, where he earned a bachelor of science degree in communications with a focus on film production.

Please join us in welcoming Kevin to our technical staff and to the HSPH community!

Interesting fact:
Kevin is the technical director for a WBUR radio program, podcast, and live event called You’re the Expert where a panel of comedians guess what an academic studies.   It’s educational and it’s fun!

Monthly Maintenance Window: Thursday, September 11

UPDATE: All updates were successful and systems are fully operational.

On Thursday, September 11th, we will be performing our normal monthly system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

There will be a school-wide Wireless Network outage between 7:30PM to 8:30PM:

  • Wireless access from inside SPH buildings will be interrupted
  • Wired access will not be effected

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7pm – 10:30pm:

The following services will be unaffected during the maintenance window:  

Please contact our I/T Helpdesk at (617)432-4357 or email helpdesk@hsph.harvard.edu for any questions or concerns you may have regarding this information.

Upcoming Maintenance dates:

  • 10/16/2014
  • 11/13/2014
  • 12/11/2014

HSPH Helpdesk Temporarily Moved to Kresge 209

Update 11:30 am: The Helpdesk has reopened in Kresge LL15.

The IT Office and HSPH Helpdesk in Kresge LL15 are currently closed due to a water leak and associated clean-up.

The HSPH Helpdesk is operating for walk-ins until further notice in Kresgse 209.  Phone support is not impacted and the User Services team is available for phone support.

Classes in Kresge LL6 are not impacted and will be held as scheduled.  The student computer lab in Kresge LL19 likewise is not impacted and remains open for students.

Maintenance Window: Saturday, August 23

UPDATE: As of 12:10 pm, all systems have been verified and are fully functioning. 

UPDATE: As of 7:30 am, firewall maintenance has been completed.  IT staff are working on testing and verifying systems.

On Saturday morning, August 23rd, we will be performing maintenance to the SPH network firewalls.  The maintenance window will last from 6:00AM to 12:00PM.

There will be a Network outage between 6:00AM and 9:00AM that will affect all of the SPH campus.

ALL ACCESS to servers and the Internet will be interrupted.  

We anticipate that the actual outage will be brief and the majority of the maintenance window will be used to test and troubleshoot any unexpected issues.

The following services will be unaffected during the maintenance window if you are connecting from outside HSPH:

Upcoming Maintenance dates:

  • 9/11/2014
  • 10/16/2014
  • 11/13/2014
  • 12/11/2014

Maintenance Window: Sunday, August 17

Update on Monday, August 18, 9:00 AM:  All systems are fully functioning and downtime maintenance has been successfully completed.

Update on Monday, August 18, 8:30 AM: The computer laboratory network drive issue has been resolved.

Update on Monday, August 18, 8:00 AM: An issue has been identified in the computer labs.  Computers are currently unable to connect to network drives.

On Sunday, August 17th, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

Note – Our normal Thursday window is being moved to Sunday to accommodate the academic calendar.

There will be a school-wide Wireless Network outage between 7:00PM to 10:00PM:

  • Wireless access from inside SPH buildings will be interrupted

Note – Wired access will not be effected

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7pm – 10:30pm:

  • ALICE
  • MyHSPH Portal

The following services will be unaffected during the maintenance window:  

Upcoming Maintenance dates:

  • 9/11/2014
  • 10/16/2014
  • 11/13/2014
  • 12/11/2014

 

New Staff Additions: Chris Doherty and Deion Barawid

We are pleased to welcome two new additions to the Department of Information Technology, Christopher Doherty and Deion Barawid.  Both Chris and Deion are Northeastern University students and will be working for 6 months full-time as co-ops at HSPH as part of their degree program.  They replace Lina Ji and TJ Porter, who completed their assignments with great success.

Chris Doherty

Chris Doherty, Co-op

Chris Doherty is a candidate for a bachelor of science in information science and business and will graduate from Northeastern in May 2016.  His last co-op was with John Hancock – Investment Division in Boston, where he was a project coordinator supporting the Resource Allocation process for the Investment Division. He was selected as a John Hancock High Performer Co-op.

Chris studied tenor saxophone for 9 years and achieved best soloist award at the Berklee College of Music High School Jazz Festival.

He will be working the 8:00 AM – 4:00 PM shift.

Deion Barawid

Deion Barawid, Co-op

Deion Barawid is a candidate for a bachelor of science in computer science and cognitive psychology and will graduate from Northeastern in May 2016.  This is his first co-op position.

He was a National Director for the Filipino Intercollegiate Networking Dialogue, Inc., from August 2012 to May 2013, where he collaborated with other national directors across the East coast to help plan and organize larger-scale conferences.

Deion has designed and built sets and organized light fixtures/wiring with a team for theatrical productions. He also has studied saxophone and percussion!

He will be working the 10:00 AM – 6:00 PM shift.

Please join us in welcoming Chris and Deion to the Harvard School of Public Health!