The Information Technology department values your input on our performance. We aim to provide the best service possible to our users and, in order to do so, we need to know how our service rates to your standards.
We have launched the Ticket Satisfaction Survey to collect feedback from you and the rest of the community on every task that we help you with.
When you receive your email confirmation that your issues have been closed, there will be a link to login to our ticketing system. On this page, you will see all of your open and closed tickets. If you click on a closed ticket, you will be able to fill out the Ticket Satisfaction Survey to give us feedback on that particular ticket.
Once you have clicked TICKET SATISFACTION SURVEY you will be able to fill out the survey.
Give us a star rating for each of the areas and leave an option comment. It is that simple!
The HSPH Department of Information Technology welcomes full-time coop, Nicholas Wong. Nick will work in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community.
Nick is a current junior at Northeastern University where he is studying business management. His interest in information technology was sparked by a course in information systems management.
Photo by David Shelton
Please join us in welcoming Nick to our technical staff and to the HSPH community!
Interesting fact: Last spring in his previous coop assignment, Nick worked at Chinatown’s Kwong Kow chinese school as a teacher’s assistant. He worked with students after school on homework assignments, language studies, and other activities. Nick is fluent in Cantonese.
The HSPH Dell Premier site is now open!
To view computer options and computer pricing, faculty and staff are invited to create a Dell Premier Account.
Creating a Dell Premier Account:
- Visit computers.harvard.edu site to establish a Dell Premier Account
- Click on “I have not yet established my Harvard Premier Page account with Dell” if you do not already have a Dell Premier Account.
- Click on the HSPH link “Harvard School of Public Health (SPH) – SHOPPER STATUS“
- Fill out the form to establish an account
- Visit http://premier.dell.com to view available models, create e-quotes and start shopping!
If you need “purchaser privileges,” please contact your department administrator. A purchaser is a departmental representative who can approve equotes.
Important buying notes:
- HSPH has selected 5 models as recommended machines based on community purchasing preferences over the past year. These include:
- Latitude E6400 14.1″ inch laptop
- Latitude E4200 12″ inch “ultralight” laptop
- Latitude E4300 13″ inch “lightweight” laptop
- Optiplex 960 small form factor “workhorse” desktop machine
- Optiplex 960 minitower “workhorse” desktop machine
- There are an additional 7 model models recommended by the University including a 15″ laptop, a tablet PC, netbook, two high-end workstations, and an entry-level desktop model. If you have questions about these models or would like to order these models, please contact Chris Cahill, 432-HELP for further assistance.
- All models may be customized for additional charges using the Dell Premier site.
- Desktop models do not include a monitor; however, do include a standard keyboard and mouse. Please be sure to select a monitor with your desktop purchase.
- Dell personal and student purchases are offered at a separate Dell site.
SMARTphones, iPhones, and Blackberrys are in use everywhere on the HSPH campus. As the functionality of these devices increases, it is important to be aware of potential security concerns with these devices. These security issues can have an impact on your computing at HSPH.
CNET wrote an excellent article last week highlighting the areas of concern with recommendations.
It may be found at: Using your smartphone safely (FAQ)
To help keep your phones safe, we recommend:
- Resist the temptation to store any sensitive data on your phone for convenience sake (i.e., username/password combinations, account numbers)
- Set a phone password. Nearly all phones have method that requires entering a PIN after a period of inactivity
- Keep your phone’s software up-to-date. (i.e., iPhone and Blackberry have regular software updates that include important security patches.)
UPDATE, January 15, 2010: All scheduled maintenance was successfuly completed. All systems are fully operational.
On Thursday night, January 14, 2010, the network and server teams will be performing our normal monthly system maintenance to all servers and network equipment.
The downtime window will last from 7:00PM – 2:00AM.
The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)
- GroupWise Full Client and IMAP Clients
- Novell File and Print services
- ICF File and Print services
- Powerfaids and NetPartner
- Web Server (main www.hsph.harvard.edu site)
- GroupWise WebAccess – NOTE – The new GroupWise WebAccess may require you to relogin, but you will not lose any work you have in a compose window. This new version has many new features, including an Auto-Save feature that is integrated with the “work-in-progress” folder.
The following services will not be affected:
- HPCC system
- HSPH Unix server
In late-October, the Information Technology Department began an important project to provide full disk encryption for all Harvard-owned
laptops using McAfee Endpoint Encryption.
Our work continues in the new year.
If you didn’t do so in the fall, we ask that all laptop owners fill out the brief form located at: https://webapps.sph.harvard.edu/internal/forms/laptop-encryption/
This greatly assists us with scheduling.
If there are any questions, please contact the User Service’s Helpdesk at 432-HELP.
On January 6, 2010, we completed the upgrade of all audio-visual systems in FXB G12 and G13.
The work was led by Group Leader Sarah Bearse with assistance from Stephen Riccardi and Chris Riley.
Additional work has been scheduled for Monday, January 18, 2010 to complete programming work. This work will tie FXB G11, G12, and G13 into the control room for recording and web streaming.
Some photos of the new equipment:
A custom maple desk has been added to each room with a new document camera, computer, laptop/tablet connection, and DVD.
The new touchscreen is easy to use and controls all of the rooms functions.
Photos by Julie Lantz
Cameras have been installed in the rooms providing a video feed back to the HSPH control room in the Kresge Building. Microphones have been added to the podium and to the ceiling to pick up room audio.
Phone lines have also been integrated into the systems. This should make the rooms a choice location for audio and web conferencing. We are currently testing this feature and will make it available later this winter.
The HSPH Department of Information Technology welcomes full-time coop, Joseph Devito. Joe will work in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community.
Joe is a current senior at Wentworth Institute of Technology where he is studying computer network and information systems.
Photo by Julie Lantz
Joe is no stranger to HSPH. He has worked several summers in both the Department of Information Technology and the Operations Office. Most recently in the fall, he worked part-time in the afternoons at the Helpdesk from 3 pm to 6 pm.
Please join us in welcoming Joe to our full-time staff!
Interesting fact: Joe has worked on many renovation projects with the Operations Office including the renovation of the Human Resources Offices on Kresge 5th floor.
With many in the HSPH community using Facebook or Twitter on a regular basis, there are potential security concerns to be aware of with either site. These security issues can have an impact on your computer at HSPH.
CNET wrote an excellent article prior to the winter recess highlighting the areas of concern with recommendations.
It may be found at: Using Facebook and Twitter safely
The Department of Information Technology offers:
- McAfee virus scanning products to the community free of charge.
- Additionally, automatic Windows updates are pushed out to the community for all users that utilize Novell.
Please contact the Helpdesk at 432-HELP for further information.
The HSPH IT Office encourages staff participation in University’s low-cost, web-based training program utilizing the vendor Element K.
ElementK is an excellent option for computer skill-building and career development for all employees. Because the training is self-paced, it fits well into busy work schedules.
Harvard offers a silver version that is recommended for all employees and offers a library of more than 700 titles around the topics of office productivity, design and media.
A gold version at slightly more cost contains hundreds more titles for computer professional.
For pricing information, please see our internal site: Training Costs (HSPH only, pin-protected)
A training license offers:
- Ability to stop and start the lessons with automatic bookmarking of where you left off
- 24-hour access
- Mixture of videos, tutorials, online exercises, problem sets, and reference materials for download
- Certificates awarded at completion of training classes
Available libraries of courses noting titles of particular interest to HSPH community:
- Office Productivity Library
- All Office 2003 and 2007 products including Word, Powerpoint, Excel, and Access
- MS Project
- Novell Groupwise
- FileMaker Pro
- Operating system training including Windows XP and Mac OSX
Sign me up!
To register, visit the Center for Workplace and Development Study site on HARVIE at:
Web-based Computer Training
Example screenshot of course introduction for Adobe Captivate: