Author Archives: Deane Eastwood - IT

Computer Downtime on February 11, 2010

Updated, 2/12/2010: All systems are fully functioning.  Maintenance was successful.

On Thursday night, February 11th, we will be performing our normal system maintenance to all servers and network equipment. The downtime window will
last from 7:00PM til 1:00AM.

The following services will have one or two small outages: (You can continue to work, but may have brief pauses while services restart)

  •  GroupWise Full Client and IMAP Clients
  •  Novell File and Print services
  •  NetStorage
  •  ICF File and Print services
  •  OASIS
  •  ALICE
  •  Powerfaids and NetPartner
  • Web Server (main www.hsph.harvard.edu site)
  • GroupWise WebAccess –
    •  NOTE – The new GroupWise WebAccess may require you to relogin, but you will not lose any work you have in a compose window.  This new version has many new features, including an Auto-Save feature that is integrated with the “work-in-progress” folder.

The following services will not be affected:

  • HPCC system
  • HSPH Unix server

All future planned down times are Thursday nights from 7PM to 1AM on the following dates:

  • 3/11/2010
  • 4/15/2010
  • 5/16/2010 (Sunday evening)
  • 6/10/2010

Audio Recording Using the MicroTrack II

The HSPH Information Technology technology department has several new portable audio recorders available for community use.

The M-Audio’s Microtrack II recorders are ideal for quick recordings for course websites, meeting recordings, and podcasts.  The recorders are as easy or easier to use than most digital cameras and offer professional quality at a very reasonable price.

User Service’s David Shelton and Julie Lantz have produced the following “how-to” video to get users started.

How to Use the MicroTrack II

You can also download the MicroTrack II Training Video. 

Product details (from M-Audio’s website):
“The redesigned MicroTrack II brings even more professional features to the original high-fidelity mobile digital recorder that’s been embraced by audio and film professionals worldwide. With an extended input gain range, analog input limiter, 48V phantom power, faster file transfer rate, seamless recording of files beyond 2GB in size and other enhancements, MicroTrack II delivers the highest quality mobile recording experience available today. Simply record WAV (BWF) and MP3 files to CompactFlash or Microdrives through balanced line inputs or built-in microphone preamps—then drag and drop recordings to your computer via high-speed USB 2.0 for immediate editing or Web posting. MicroTrack II is perfect for a wide variety of applications including field recording, capturing live shows, songwriting, education and more.”

Finally, we have an IT staff connection to this product.  Prior to joining HSPH, Sarah Bearse, our Group Leader for Media Services, was the lead engineer on the development of this award-winning product.  She spent a summer in China working with a team to bring her design from concept to production.

Please call the Helpdesk at 432-HELP to reserve a recorder, request a demo or find out more information on purchasing your own recorder.

More locations available for course and event capture!

We are pleased to announce that recent renovations to FXB G11, G12, and G13 allow for course and event capture.  Happenings in the room can be streamed via the web for live or on-demand presentations or recorded to DVD. 

In addition to capturing audio and video, web streaming allows for capture of your laptop, tabletPC, classroom resident PC, or classroom document camera.

IMG_0545.JPG
A new camera in FXB G12 feeds video back to the Kresge control room.

Renovations in FXB G11, G12, and G13 have tied the rooms to the central control room in the Kresge Building.

We currently have the capacity to record three simultaneous events. Courses and events are scheduled on a first-come, first-served basis. Course/event capture is available from all larger classrooms at HSPH including:

  • Kresge G1
  • Kresge G2
  • Kresge G3
  • Kresge 213
  • Kresge 502
  • FXB G11
  • FXB G12
  • FXB G13
  • Kresge Courtyard (Commencement)

If you are interested in exploring course or event capture this spring in the new rooms, please contact Sarah Bearse, Group Leader for Media Services at 617-432-6836 sbearse@hsph.harvard.edu.

With room renovations now complete, the Office of Information Technology is turning our attention to evaluating our capacity, capture technology, and streaming format. 

MyHSPH and Course Isites server issues

Update:  We have received word that this issue has been fully resolved by central University IT.

Yesterday afternoon’s announcement:

MyHSPH and Course iSites are currently experiencing intermittent timeouts due to a system problem on the University’s servers in Cambridge. We will send a follow-up notice and email when this issue has been fully resolved.

SYSTEM: MyHSPH, all iSites
WHEN: now, January 26, 2010
DURATION: unknown
APPLICATIONS AFFECTED: all iSites, MyHSPH

IT Ticket Satisfation Survey

The Information Technology department values your input on our performance.  We aim to provide the best service possible to our users and, in order to do so, we need to know how our service rates to your standards.

We have launched the Ticket Satisfaction Survey to collect feedback from you and the rest of the community on every task that we help you with.

When you receive your email confirmation that your issues have been closed, there will be a link to login to our ticketing system. On this page, you will see all of your open and closed tickets. If you click on a closed ticket, you will be able to fill out the Ticket Satisfaction Survey to give us feedback on that particular ticket.

complete-survey.jpg

Once you have clicked TICKET SATISFACTION SURVEY you will be able to fill out the survey.

us-survey.jpg

Give us a star rating for each of the areas and leave an option comment. It is that simple!

New IT Coop: Nicholas Wong

The HSPH Department of Information Technology welcomes full-time coop, Nicholas Wong. Nick will work in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community.  

Nick is a current junior at Northeastern University where he is studying business managementHis interest in information technology was sparked by a course in information systems management.

nick.jpg.jpg

Photo by David Shelton

Please join us in welcoming Nick to our technical staff and to the HSPH community!

Interesting fact: Last spring in his previous coop assignment, Nick worked at Chinatown’s Kwong Kow chinese school as a teacher’s assistant.  He worked with students after school on homework assignments, language studies, and other activities.  Nick is fluent in Cantonese.

Dell Premier Website for HSPH Community

The HSPH Dell Premier site is now open!  

To view computer options and computer pricing, faculty and staff are invited to create a Dell Premier Account.

Creating a Dell Premier Account:

  1. Visit computers.harvard.edu site to establish a Dell Premier Account
  2. Click onI have not yet established my Harvard Premier Page account with Dell” if you do not already have a Dell Premier Account.
  3. Click on the HSPH link “Harvard School of Public Health (SPH) – SHOPPER STATUS
  4. Fill out the form to establish an account
  5. Success! 
  6. Visit http://premier.dell.com to view available models, create e-quotes and start shopping!

    If you need “purchaser privileges,” please contact your department administrator.  A purchaser is a departmental representative who can approve equotes.

dell-jpg.jpg

Important buying notes:

  • HSPH has selected 5 models as recommended machines based on community purchasing preferences over the past year. These include:
    • Latitude E6400 14.1″ inch laptop
    • Latitude E4200 12″ inch “ultralight” laptop
    • Latitude E4300 13″ inch “lightweight” laptop
    • Optiplex 960 small form factor “workhorse” desktop machine
    • Optiplex 960 minitower “workhorse” desktop machine
  • There are an additional 7 model models recommended by the University including a 15″ laptop, a tablet PC, netbook, two high-end workstations, and an entry-level desktop model. If you have questions about these models or would like to order these models, please contact Chris Cahill, 432-HELP for further assistance.
  • All models may be customized for additional charges using the Dell Premier site. 
  • Desktop models do not include a monitor; however, do include a standard keyboard and mouse.  Please be sure to select a monitor with your desktop purchase.
  • Dell personal and student purchases are offered at a separate Dell site.

Related Resources:

Keep your SMART phone, Blackberry, or iPhone Safe!

SMARTphones, iPhones, and Blackberrys are in use everywhere on the HSPH campus.  As the functionality of these devices increases, it is important to be aware of potential security concerns with these devices. These security issues can have an impact on your computing at HSPH.

cnet.jpgCNET wrote an excellent article last week highlighting the areas of concern with recommendations. 

It may be found at: Using your smartphone safely (FAQ)

To help keep your phones safe, we recommend:

  • Resist the temptation to store any sensitive data on your phone for convenience sake (i.e., username/password combinations, account numbers)
  • Set a phone password.  Nearly all phones have method that requires entering a PIN after a period of inactivity
  • Keep your phone’s software up-to-date.  (i.e., iPhone and Blackberry have regular software updates that include important security patches.)

Computer Downtime Tonight: Thursday, January 14, 2010

UPDATE, January 15, 2010: All scheduled maintenance was successfuly completed.  All systems are fully operational.

On Thursday night, January 14, 2010, the network and server teams will be performing our normal monthly system maintenance to all servers and network equipment.

The downtime window will last from 7:00PM – 2:00AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

  • GroupWise Full Client and IMAP Clients
  • Novell File and Print services
  • NetStorage
  • ICF File and Print services
  • OASIS
  • ALICE
  • Powerfaids and NetPartner
  • Web Server (main www.hsph.harvard.edu site)
  • GroupWise WebAccess – NOTE – The new GroupWise WebAccess may require you to relogin, but you will not lose any work you have in a compose window. This new version has many new features, including an Auto-Save feature that is integrated with the “work-in-progress” folder.

The following services will not be affected:

  • HPCC system
  • HSPH Unix server

Laptop Encryption Update

In late-October, the Information Technology Department began an important project to provide full disk encryption for all Harvard-owned
laptops using McAfee Endpoint Encryption.

Our work continues in the new year. 

Laptop_Security.jpgIf you didn’t do so in the fall, we ask that all laptop owners fill out the brief form located at: https://webapps.sph.harvard.edu/internal/forms/laptop-encryption/

This greatly assists us with scheduling.

If there are any questions, please contact the User Service’s Helpdesk at 432-HELP.