Author Archives: Deane Eastwood - IT

Staff Promotion: Andy Ross

We are pleased to announce the promotion of Andy Ross from Unix Systems Administrator to HSPH Security Manager.  Andy has worked in the HSPH Department of Information Technology at HSPH for the past 9 years and has played a critical role in keeping our core servers, including email servers, operating smoothly 24-7-365.  

Andy’s extensive experience with both server and network administration will allow for a smooth transition to this new and
important role.  In preparation for the new role, Andy spent several months training with both top security vendors and with central
university security professionals.

andy.jpgAs security manager, Andy will oversee security technology and policies as well as work with the community to educate users on best practices.  His work will involve a variety of systems and processes including:

  • Email
  • Web and application servers
  • Confidential and high-risk information including student records, research data, financial and ecommerce information
  • Secure file transfer
  • Laptop and PC encryption
  • Remote computing
  • Community best practices
  • Auditing, risk assessment and compliance work with school and central university administration

Congratulations to Andy!

Interesting fact:
Prior to joining HSPH, Andy served our country for 8 years in the United States Army rising to the rank of sergeant

We are happy to have Andy on board providing security for HSPH!


Staff Promotion: Sarah Bearse

We are pleased to announce the promotion of Sarah Bearse from Audio-Visual Systems Engineer to Group Leader for Media Services.

sarah.jpgSarah joined HSPH just one short year ago and has made a huge contribution to our operation and to the community.  She has been instrumental in leading a number of key renovations including:

  • Kresge G1 audience microphone replacements
  • FXB G11 AV renovation
  • Kresge cafeteria AV renovation
  • Extensive rewiring of Kresge G2 and G3 equipment racks
  • Replacement of all wireless microphones at HSPH
  • Replacement of a number of classroom projectors and room control systems
  • Numerous departmental conference room and office AV installations

Sarah has also staffed nearly all major events over the past year providing the community with outstanding service.
In her new role as group leader, Sarah will coordinate and supervise the work of our team of user support associates around media service requests including:

  • Events
  • Event and classroom capture, web streaming
  • Video and web conferencing
  • Video and podcast production
  • Installations, renovations, and infrastructure planning
  • AV troubleshooting
  • Community training and staff development

Congratulations to Sarah!

Interesting highlight:
Prior to joining HSPH, Sarah was the lead engineer on the development of an award-winning MP3 (podcast) recorder for M-Audio.  She spent a summer in China working with a team to bring her design from concept to production.
We have several Microtrack II units available for community use.  The units are ideal for quick podcast or audio capture in a classroom.  File transfer is as easy as file transfer on a digital camera.  For more information or a tutorial, please contact the Helpdesk at 432-HELP.


Staff Promotion: Christopher Cahill

We are pleased to announce the promotion of Christopher Cahill from User Support Associate to Group Leader for Helpdesk and Desktop Services

cahill.jpgChris is a long-service HSPH employee with nearly 18 years of experience at HSPH in a variety of roles.  He has worked in the HSPH Department of Information Technology since 2005.  Prior to joining the IT Office, Chris worked for the Center for Population and Development Studies.

In his new role as group leader, Chris will coordinate and supervise the work of our team of user support associates including:

  • Managing helpdesk tickets, emails, phone calls, and walk-in computer support,
  • Coordinating support visits to staff and faculty members offices,
  • Coordinating enterprise-wide projects such as the safeboot laptop encryption project, student laboratory computer imaging, and Office 2007 rollout,
  • Coordinating community computer training, and
  • Serving on key university committees as our HSPH representative

Congratulations to Chris!
Interesting highlight:
While at the Center for Population and Development Studies, Chris was a jack-of-all trades computer technician.  He not only provided day-to-day support, but also developed and maintained all the Center’s websites, designed the audio-visual systems for conference rooms at 9 Bow and 22 Plympton Streets, and worked on network planning for the buildings. 

HSPH Publisher Upgrades

The HSPH Web Team has made enhancements to the HSPH Publisher to make it easier, faster, and more web standards compliant.

File Manager
Every new image that is uploaded through the file manager will use the new “Image Use” tool. This will automatically resize the image you choose to the specified type. Resizing will only occur if your original image is larger than the option you select. The file manager will not resize an image to a larger size so the image will not stretch.


The options available are; Thumbnail, Small, Medium, and Large. An example of these sizes cane be seen by clicking the “Examples” link next to the dropdown menu within the File Manager.

Content Manager
The content editor window has been updated and streamlined to load faster, perform better, and simplify its use.


The new features include:

  1. Twice as fast as previous versions
  2. The toolbar has been condensed to 1 row. (The superfluous icons have been removed.)
  3. The editor now automatically cleans up pasting from Microsoft Word. You can now paste directly into the editor window without using the old “Paste from Word” icon, which has been removed due to this new feature. Firefox users, please note you will need to either use either keyboard commands or the Edit dropdown for copy/cut/paste.
  4. The “Table” icon now encompasses all of the table editing actions. To insert a new table, just click the icon itself. To modify properties of a table, use the down arrow to expand the extended table options.
  5. Links require a “Title” and Images require a “Description” to comply with accessability requirement and improve searchability through Google and other search engines.
  6. The “Image Use” tool has been streamlined to the most widely used options.

The HSPH Web Team believes these improvements will make publishing your web sites faster and easier. If you have any questions or concerns please contact us at

Energy Efficiency Improvement in Computer Lab

The Operation’s Office has outfitted HSPH’s largest student computing laboratory with new LED lights replacing the traditional bulbs.  According to HSPH’s energy and utilities’ manager Danny Beaudoin, the new lights will provide an annual cost savings of $884.

(46) 35 Watt MR-16 track lights = 1,610 Watts
(46) 6 Watt LED MR-16 track lights = 276 Watts

Annual Savings:
1,334 Watts * 4,732 hours/yr = 6,312 kWh/yr = $884 per year!
In addition to cost savings, the LED lights provide outstanding and more direct task lighting for student work.

Laptop Disk Encryption

Beginning in late-October, the Information Technology Department will begin an important project to provide full disk encryption for all Harvard-owned
laptops using McAfee Endpoint Encryption.

Full disk encryption is an important step in protecting confidential information and has now been mandated by Harvard University. Disk encryption provides valuable data protection for laptops that are lost or stolen.

There will be no charge to encrypt your laptop.
Laptop_Security.jpgWe ask that all laptop owners fill out the brief form located

Christopher Cahill, our desktop group leader, will be contacting department administrators and individual users in the coming weeks to schedule
the disk encryption. We are required to complete work by December 31, 2009. We have developed an FAQ about the product. It may be found at:

For more information on new University security policies or the product, please visit:

Computer Downtime on Thursday, October 15

On Thursday night, October 15th, we will be performing our normal monthly system maintenance to all servers and network equipment.  The downtime window will last from 7:00PM – 1:00AM.

The following services will have one or two outages to enhance security from 8PM – 1AM:
(You will need to save your work and logout)
(The outage should last only ½ hour, but we reserve the entire window in case of unforseen issues)

  • Novell S: Drive
  • ENVHLTH3 server Shared drives

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

  • GroupWise Full Client and IMAP Clients
  • Novell File and Print services (P: drives)
  • NetStorage
  • ICF File and Print services
  • Powerfaids and NetPartner- Web Server (main site)
  • GroupWise WebAccess - NOTE - The new GroupWise WebAccess may require you to relogin, but you will not lose any work you have in a compose window.
    This new version of GroupWise WebAccess has many new features, including an auto-save feature
    that is integrated with the “work-in-progress” folder.

The following services will not be affected:

  • HPCC system
  • HSPH Unix server
  • Network connectivity for all of SPH. This includes connectivity to non-HSPH Web sites.
  • Network connectivity for SPH 1
  • Network connectivity for SPH 2
  • Network connectivity for FXB
  • Network connectivity for Landmark Center
  • Network connectivity for Offsite Locations
  • HSPH Wireless Network System

All Future Planned Down times are Thursday nights from 7 PM to 1 AM on the
following dates:

  • 11/12/2009
  • 12/10/2009
  • 1/14/2010
  • 2/11/2010
  • 3/11/2010
  • 4/15/2010
  • 5/13/2010
  • 6/10/2010

Phishing for Usernames and Passwords

Occasionally, an email message phishing for information finds its way through our spam filter.  Today, some users saw a message from a seemingly legitimate .edu address that read:

Your mailbox has exceeded the storage limit which is 20GB as set by your administrator,you are currently running on 20.9GB, you may not be able to send or receive new mail until you re-validate your mailbox. To re-validate your mailbox  please click the link below:

Raubicheck, Prof. Walter F
System Administrato

Another recent email said:

To ensure quick, responsive e-mail services, it is necessary to establish limits on the amount of e-mail each user may store on the system. The
volume of e-mail you are storing on the Central e-mail system is now exceeding your normal space allocation. To request for more storage
space on your webmail account, simply click here

Please note that the HSPH Helpdesk will never ask someone in the HSPH community for username and password information for any HSPH server or service via email.

Any messages received that are phishing for information should be deleted.  Protect your accounts!

Further reading on phishing:

MS Office 2007 upgrade in Kresge 209

On Friday, October 9, 2009, the IT Office upgraded the computer laboratory in Kresge 209 to MS Office 2007 to accommodate training courses scheduled for the fall and into the spring.

MS Office 2007 is also available in Kresge LL10. 

Other laboratories including Shattuck House, Landmark Center, Kresge LL17, Kresge LL6, and Kresge 213 will remain using an older version of MS Office.

At the end of the academic year in June 2010, all computer laboratories will be upgraded to MS Office 2007.

Kresge 209 contains 24 computers and an instructor station.

Kresge G1 audience microphones replaced

On August 21, 2009, the HSPH IT Office completed renovations to the audience microphone system in our largest auditorium, Snyder Auditorium (Kresge G1).

The new Senheisser system will allow for much easier conversation during classes and events.

Kresge G1
New audience microphones can be found at every other seat in Snyder Auditorium, Kresge G1

The units are PUSH TO TALK and up to 15 “delegate” units will activate at any given time. Each delegate unit has a speaker that transmits active microphones.

Sennheiser closeup
A close-up of new units.  Pushing the red button activates your microphone.

The podium has a “Chairman’s Unit” that allows for universal muting.

Work was completed over the summer in-house by Sarah Bearse, Audio Visual Systems Engineer and Stephen Riccardi, Network Manager.

Visit Kresge G1 and try the new units.