Author Archives: Deane Eastwood - IT

New HPM website launched!

The new Health Policy and Management web site was successfully launched on Tuesday, November 24th. The entire site was renovated top-down in terms of content, design and site architecture. A custom departmental template was created in the HSPH Publisher along with a new and improved set of style sheets from the web team.

Highlights include:

  • Rotating banner images lead to articles featuring HPM Faculty.
  • Fresh content across all pages vetted by a team of writers.
  • The “Meet our Students” multimedia embedded on the home page is streamed using the flash video server.
  • Professional photographs were taken of HPM faculty and students in the field and posted throughout the site.

Special thanks to Mindy Stamer, Hayden Rockson, and Sharon O’Brien from HPM!

For more information on this project, please contact Christopher Ternan, Webmaster.

Please visit the new site at:

We welcome your feedback.

HPM Screenshot

HSPH IT Partners with Year Up Boston

The HSPH Department of Information Technology in collaboration with the Office of Human Resources is pleased to announce a new partnership with Year Up Boston. In February, HSPH will welcome a new user support assistant to our User Services group for a six month internship. 

Year Up is a

one-year, intensive training program that provides urban young adults 18-24 with a unique combination of technical and professional skills, college credits, an educational stipend and corporate internship.

Deane Eastwood, Assistant IT Director; Cesar Mieses, Human Resources Officer, Office of Human Resources; and Raina Gaurishankar, Employment Manager, Office of Human Resources, recently visited the Year Up Office on Summer Street and were extremely impressed with both the program’s curriculum and successes.

We will post further information to this blog once the program launches in 2010.

President Obama visits Year Up Washington in June 2009, photo courtesy of Year Up

For more information about the program, please visit:

New Staff Member: Jeremy St. Marie

The HSPH Department of Information Technology welcomes new hire, Jeremy St. Marie.  Jeremy will work as a user support specialist in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community.  Jeremy has spent the last three months at the HSPH Helpdesk as a temp employee and made an immediate impact as a valuable team member.

Jeremy is a graduate of Central Connecticut State University with a degree in industrial technology and networking technology.

Jeremy spent 4+ years at Central Connecticut State’s IT Office moving from student worker to full-time deployment leader for a number of large projects as a co-op.  Central Connecticut State’s IT Office is a busy hub providing support to a population of more than 1,000 faculty and staff and
over 12,000 students where Jeremy received hundreds of calls weekly during peek time periods. Jeremy has experience working in student
computing laboratories as well as in the field resolving issues for faculty and staff.


Photo by Julie Lantz

Jeremy has extensive experience with PC/Windows environment, Dell hardware, and many types of software.  He is Dell desktop and laptop certified as well as CompTIA A+ certified.

Please join us in welcoming Jeremy to our technical staff and to the HSPH community!

Interesting fact:
Prior to heading off to college, Jeremy worked for several years in a local grocery store bakery in Farmington, CT.  In Jeremy’s free time, he continues to enjoy baking all types of desserts!

Staff Promotion: Andy Ross

We are pleased to announce the promotion of Andy Ross from Unix Systems Administrator to HSPH Security Manager.  Andy has worked in the HSPH Department of Information Technology at HSPH for the past 9 years and has played a critical role in keeping our core servers, including email servers, operating smoothly 24-7-365.  

Andy’s extensive experience with both server and network administration will allow for a smooth transition to this new and
important role.  In preparation for the new role, Andy spent several months training with both top security vendors and with central
university security professionals.

andy.jpgAs security manager, Andy will oversee security technology and policies as well as work with the community to educate users on best practices.  His work will involve a variety of systems and processes including:

  • Email
  • Web and application servers
  • Confidential and high-risk information including student records, research data, financial and ecommerce information
  • Secure file transfer
  • Laptop and PC encryption
  • Remote computing
  • Community best practices
  • Auditing, risk assessment and compliance work with school and central university administration

Congratulations to Andy!

Interesting fact:
Prior to joining HSPH, Andy served our country for 8 years in the United States Army rising to the rank of sergeant

We are happy to have Andy on board providing security for HSPH!


Staff Promotion: Sarah Bearse

We are pleased to announce the promotion of Sarah Bearse from Audio-Visual Systems Engineer to Group Leader for Media Services.

sarah.jpgSarah joined HSPH just one short year ago and has made a huge contribution to our operation and to the community.  She has been instrumental in leading a number of key renovations including:

  • Kresge G1 audience microphone replacements
  • FXB G11 AV renovation
  • Kresge cafeteria AV renovation
  • Extensive rewiring of Kresge G2 and G3 equipment racks
  • Replacement of all wireless microphones at HSPH
  • Replacement of a number of classroom projectors and room control systems
  • Numerous departmental conference room and office AV installations

Sarah has also staffed nearly all major events over the past year providing the community with outstanding service.
In her new role as group leader, Sarah will coordinate and supervise the work of our team of user support associates around media service requests including:

  • Events
  • Event and classroom capture, web streaming
  • Video and web conferencing
  • Video and podcast production
  • Installations, renovations, and infrastructure planning
  • AV troubleshooting
  • Community training and staff development

Congratulations to Sarah!

Interesting highlight:
Prior to joining HSPH, Sarah was the lead engineer on the development of an award-winning MP3 (podcast) recorder for M-Audio.  She spent a summer in China working with a team to bring her design from concept to production.
We have several Microtrack II units available for community use.  The units are ideal for quick podcast or audio capture in a classroom.  File transfer is as easy as file transfer on a digital camera.  For more information or a tutorial, please contact the Helpdesk at 432-HELP.


Staff Promotion: Christopher Cahill

We are pleased to announce the promotion of Christopher Cahill from User Support Associate to Group Leader for Helpdesk and Desktop Services

cahill.jpgChris is a long-service HSPH employee with nearly 18 years of experience at HSPH in a variety of roles.  He has worked in the HSPH Department of Information Technology since 2005.  Prior to joining the IT Office, Chris worked for the Center for Population and Development Studies.

In his new role as group leader, Chris will coordinate and supervise the work of our team of user support associates including:

  • Managing helpdesk tickets, emails, phone calls, and walk-in computer support,
  • Coordinating support visits to staff and faculty members offices,
  • Coordinating enterprise-wide projects such as the safeboot laptop encryption project, student laboratory computer imaging, and Office 2007 rollout,
  • Coordinating community computer training, and
  • Serving on key university committees as our HSPH representative

Congratulations to Chris!
Interesting highlight:
While at the Center for Population and Development Studies, Chris was a jack-of-all trades computer technician.  He not only provided day-to-day support, but also developed and maintained all the Center’s websites, designed the audio-visual systems for conference rooms at 9 Bow and 22 Plympton Streets, and worked on network planning for the buildings. 

HSPH Publisher Upgrades

The HSPH Web Team has made enhancements to the HSPH Publisher to make it easier, faster, and more web standards compliant.

File Manager
Every new image that is uploaded through the file manager will use the new “Image Use” tool. This will automatically resize the image you choose to the specified type. Resizing will only occur if your original image is larger than the option you select. The file manager will not resize an image to a larger size so the image will not stretch.


The options available are; Thumbnail, Small, Medium, and Large. An example of these sizes cane be seen by clicking the “Examples” link next to the dropdown menu within the File Manager.

Content Manager
The content editor window has been updated and streamlined to load faster, perform better, and simplify its use.


The new features include:

  1. Twice as fast as previous versions
  2. The toolbar has been condensed to 1 row. (The superfluous icons have been removed.)
  3. The editor now automatically cleans up pasting from Microsoft Word. You can now paste directly into the editor window without using the old “Paste from Word” icon, which has been removed due to this new feature. Firefox users, please note you will need to either use either keyboard commands or the Edit dropdown for copy/cut/paste.
  4. The “Table” icon now encompasses all of the table editing actions. To insert a new table, just click the icon itself. To modify properties of a table, use the down arrow to expand the extended table options.
  5. Links require a “Title” and Images require a “Description” to comply with accessability requirement and improve searchability through Google and other search engines.
  6. The “Image Use” tool has been streamlined to the most widely used options.

The HSPH Web Team believes these improvements will make publishing your web sites faster and easier. If you have any questions or concerns please contact us at

Energy Efficiency Improvement in Computer Lab

The Operation’s Office has outfitted HSPH’s largest student computing laboratory with new LED lights replacing the traditional bulbs.  According to HSPH’s energy and utilities’ manager Danny Beaudoin, the new lights will provide an annual cost savings of $884.

(46) 35 Watt MR-16 track lights = 1,610 Watts
(46) 6 Watt LED MR-16 track lights = 276 Watts

Annual Savings:
1,334 Watts * 4,732 hours/yr = 6,312 kWh/yr = $884 per year!
In addition to cost savings, the LED lights provide outstanding and more direct task lighting for student work.

Laptop Disk Encryption

Beginning in late-October, the Information Technology Department will begin an important project to provide full disk encryption for all Harvard-owned
laptops using McAfee Endpoint Encryption.

Full disk encryption is an important step in protecting confidential information and has now been mandated by Harvard University. Disk encryption provides valuable data protection for laptops that are lost or stolen.

There will be no charge to encrypt your laptop.
Laptop_Security.jpgWe ask that all laptop owners fill out the brief form located

Christopher Cahill, our desktop group leader, will be contacting department administrators and individual users in the coming weeks to schedule
the disk encryption. We are required to complete work by December 31, 2009. We have developed an FAQ about the product. It may be found at:

For more information on new University security policies or the product, please visit:

Computer Downtime on Thursday, October 15

On Thursday night, October 15th, we will be performing our normal monthly system maintenance to all servers and network equipment.  The downtime window will last from 7:00PM – 1:00AM.

The following services will have one or two outages to enhance security from 8PM – 1AM:
(You will need to save your work and logout)
(The outage should last only ½ hour, but we reserve the entire window in case of unforseen issues)

  • Novell S: Drive
  • ENVHLTH3 server Shared drives

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

  • GroupWise Full Client and IMAP Clients
  • Novell File and Print services (P: drives)
  • NetStorage
  • ICF File and Print services
  • Powerfaids and NetPartner- Web Server (main site)
  • GroupWise WebAccess - NOTE - The new GroupWise WebAccess may require you to relogin, but you will not lose any work you have in a compose window.
    This new version of GroupWise WebAccess has many new features, including an auto-save feature
    that is integrated with the “work-in-progress” folder.

The following services will not be affected:

  • HPCC system
  • HSPH Unix server
  • Network connectivity for all of SPH. This includes connectivity to non-HSPH Web sites.
  • Network connectivity for SPH 1
  • Network connectivity for SPH 2
  • Network connectivity for FXB
  • Network connectivity for Landmark Center
  • Network connectivity for Offsite Locations
  • HSPH Wireless Network System

All Future Planned Down times are Thursday nights from 7 PM to 1 AM on the
following dates:

  • 11/12/2009
  • 12/10/2009
  • 1/14/2010
  • 2/11/2010
  • 3/11/2010
  • 4/15/2010
  • 5/13/2010
  • 6/10/2010