Author Archives: Deane Eastwood - IT

Keep your SMART phone, Blackberry, or iPhone Safe!

SMARTphones, iPhones, and Blackberrys are in use everywhere on the HSPH campus.  As the functionality of these devices increases, it is important to be aware of potential security concerns with these devices. These security issues can have an impact on your computing at HSPH.

cnet.jpgCNET wrote an excellent article last week highlighting the areas of concern with recommendations. 

It may be found at: Using your smartphone safely (FAQ)

To help keep your phones safe, we recommend:

  • Resist the temptation to store any sensitive data on your phone for convenience sake (i.e., username/password combinations, account numbers)
  • Set a phone password.  Nearly all phones have method that requires entering a PIN after a period of inactivity
  • Keep your phone’s software up-to-date.  (i.e., iPhone and Blackberry have regular software updates that include important security patches.)

Computer Downtime Tonight: Thursday, January 14, 2010

UPDATE, January 15, 2010: All scheduled maintenance was successfuly completed.  All systems are fully operational.

On Thursday night, January 14, 2010, the network and server teams will be performing our normal monthly system maintenance to all servers and network equipment.

The downtime window will last from 7:00PM – 2:00AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

  • GroupWise Full Client and IMAP Clients
  • Novell File and Print services
  • NetStorage
  • ICF File and Print services
  • OASIS
  • ALICE
  • Powerfaids and NetPartner
  • Web Server (main www.hsph.harvard.edu site)
  • GroupWise WebAccess – NOTE – The new GroupWise WebAccess may require you to relogin, but you will not lose any work you have in a compose window. This new version has many new features, including an Auto-Save feature that is integrated with the “work-in-progress” folder.

The following services will not be affected:

  • HPCC system
  • HSPH Unix server

Laptop Encryption Update

In late-October, the Information Technology Department began an important project to provide full disk encryption for all Harvard-owned
laptops using McAfee Endpoint Encryption.

Our work continues in the new year. 

Laptop_Security.jpgIf you didn’t do so in the fall, we ask that all laptop owners fill out the brief form located at: https://webapps.sph.harvard.edu/internal/forms/laptop-encryption/

This greatly assists us with scheduling.

If there are any questions, please contact the User Service’s Helpdesk at 432-HELP.

FXB G12 and G13 Renovations Completed

On January 6, 2010, we completed the upgrade of all audio-visual systems in FXB G12 and G13.

The work was led by Group Leader Sarah Bearse with assistance from Stephen Riccardi and Chris Riley.

Additional work has been scheduled for Monday, January 18, 2010 to complete programming work.  This work will tie FXB G11, G12, and G13 into the control room for recording and web streaming.

Some photos of the new equipment:
IMG_0529.JPG
A custom maple desk has been added to each room with a new document camera, computer, laptop/tablet connection, and DVD.

IMG_0526-1.JPG
The new touchscreen is easy to use and controls all of the rooms functions.

IMG_0545.JPG

Photos by Julie Lantz

Cameras have been installed in the rooms providing a video feed back to the HSPH control room in the Kresge Building.  Microphones have been added to the podium and to the ceiling to pick up room audio.

Phone lines have also been integrated into the systems.  This should make the rooms a choice location for audio and web conferencing.  We are currently testing this feature and will make it available later this winter.

New IT Coop: Joseph Devito

The HSPH Department of Information Technology welcomes full-time coop, Joseph Devito.  Joe will work in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community.

Joe is a current senior at Wentworth Institute of Technology where he is studying computer network and information systems.

JoeDevito.jpg

Photo by Julie Lantz

Joe is no stranger to HSPH.  He has worked several summers in both the Department of Information Technology and the Operations Office.  Most recently in the fall, he worked part-time in the afternoons at the Helpdesk from 3 pm to 6 pm.

Please join us in welcoming Joe to our full-time staff!

Interesting fact:  Joe has worked on many renovation projects with the Operations Office including the renovation of the Human Resources Offices on Kresge 5th floor.

Using Facebook and Twitter safely

With many in the HSPH community using Facebook or Twitter on a regular basis, there are potential security concerns to be aware of with either site. These security issues can have an impact on your computer at HSPH.

CNET wrote an excellent article prior to the winter recess highlighting the areas of concern with recommendations. 
cnet.jpgIt may be found at: Using Facebook and Twitter safely

The Department of Information Technology offers:

  • McAfee virus scanning products to the community free of charge. 
  • Additionally, automatic Windows updates are pushed out to the community for all users that utilize Novell. 

Please contact the Helpdesk at 432-HELP for further information.

Learn computer technology at your own pace!

The HSPH IT Office encourages staff participation in University’s low-cost, web-based training program utilizing the vendor Element K.

elementK.png

ElementK is an excellent option for computer skill-building and career development for all employees. Because the training is self-paced, it fits well into busy work schedules.

Harvard offers a silver version that is recommended for all employees and offers a library of more than 700 titles around the topics of office productivity, design and media.

A gold version at slightly more cost contains hundreds more titles for computer professional.

For pricing information, please see our internal site: Training Costs (HSPH only, pin-protected)

A training license offers:

  • Ability to stop and start the lessons with automatic bookmarking of where you left off
  • 24-hour access
  • Mixture of videos, tutorials, online exercises, problem sets, and reference materials for download
  • Certificates awarded at completion of training classes

Available libraries of courses noting titles of particular interest to HSPH community:

  • Office Productivity Library
    • All Office 2003 and 2007 products including Word, Powerpoint, Excel, and Access
    • MS Project
    • Novell Groupwise
    • FileMaker Pro
    • Operating system training including Windows XP and Mac OSX

Sign me up!
To register, visit the Center for Workplace and Development Study site on HARVIE at:
Web-based Computer Training

Example screenshot of course introduction for Adobe Captivate:
captivate.jpg

Microsoft Software

The IT Dept is also pleased to announce an exciting development, in the area of software licensing.  The University has negotiated an Enterprise-wide software license agreement with Microsoft, covering nearly all products sold by Microsoft.  Our IT Dept, together with the 9 other IT Departments at the other Harvard schools, have entered into this site license agreement for two primary reasons:

  1. to insure 100% software license compliance throughout the institution, and
  2. to provide the full suite of Microsoft products to the broadest audience possible at the lowest cost. 

Starting after January 1, our IT Dept will include MS-Office as part of the software image we provide (at no cost) on new, Harvard-owned computer purchases.  The Enterprise license requires that the product activation key NOT be distributed to end users, so requests for installations on machines already deployed at SPH will require a scheduled visit by a member of our User Services staff. 

Harvard’s Site Licensing Dept is currently working on a distribution method for home use by Faculty, Staff, and Students, and we shall announce details of that program as soon as they are known.

Please note:  there are significant differences between MS-Office 2007 and earlier versions. 

Prior to requesting a software upgrade, we strongly suggest enrolling in one of the free training sessions that will be offered at SPH in February.

Share HSPH with Twitter

Twitter

Want to share a Harvard School of Public Health web page with the world?  Take a look at the new addition to our Sharing feature: Twitter.

How it works:

  • Click on the ‘Share’ icon at the top-right of any page on the HSPH website
  • Then, click on the Twitter icon at the bottom right.  This will direct you to your Twitter account with a preformatted title and shortened link to the page you’re tweeting.
  • If you don’t have an existing Twitter account, you can sign up for one on the Twitter site.

 
Sharing at HSPH with Twitter
 
It’s that easy.  Utilizing Twitter will help our users share their favorite information from our site with their peers. 

What is Twitter?
“Twitter is a free service that lets you keep in touch with people through the exchange of quick, frequent answers to one simple question: What’s happening?”  — Twitter.com

For more information, check out the Twitter Frequently Asked Questions page.