Author Archives: Deane Eastwood - IT

MS Office 2007 upgrade in Kresge 209

On Friday, October 9, 2009, the IT Office upgraded the computer laboratory in Kresge 209 to MS Office 2007 to accommodate training courses scheduled for the fall and into the spring.

MS Office 2007 is also available in Kresge LL10. 

Other laboratories including Shattuck House, Landmark Center, Kresge LL17, Kresge LL6, and Kresge 213 will remain using an older version of MS Office.

At the end of the academic year in June 2010, all computer laboratories will be upgraded to MS Office 2007.

Kresge 209 contains 24 computers and an instructor station.

Kresge G1 audience microphones replaced

On August 21, 2009, the HSPH IT Office completed renovations to the audience microphone system in our largest auditorium, Snyder Auditorium (Kresge G1).

The new Senheisser system will allow for much easier conversation during classes and events.

Kresge G1
New audience microphones can be found at every other seat in Snyder Auditorium, Kresge G1

The units are PUSH TO TALK and up to 15 “delegate” units will activate at any given time. Each delegate unit has a speaker that transmits active microphones.

Sennheiser closeup
A close-up of new units.  Pushing the red button activates your microphone.

The podium has a “Chairman’s Unit” that allows for universal muting.

Work was completed over the summer in-house by Sarah Bearse, Audio Visual Systems Engineer and Stephen Riccardi, Network Manager.

Visit Kresge G1 and try the new units.

Virus Warning: New York Times

There are a number of viruses/malware items that have been recently distributed via legitimate websites such as the New York Times through rogue advertisements.

If you are asked to purchase virus scanning software online through popup windows, please disregard the requests.  These are not legitimate anti-virus products.

Please contact the HSPH Helpdesk at 432-HELP for further information on this issue or on how to protect your computing environment with McAfee products provided by HSPH.

Read more:

New Staff Member: Nathan Varney

The HSPH Department of Information Technology welcomes new hire, Nathan Varney.  Nathan will work as a user support specialist in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community.

Nathan is a graduate of University of South Florida with a degree in electrical engineering. 

Nathan VarneyNathan spent 3 years at USF Academic Computing facility providing computer support to faculty and students.  The USF Academic Computing Facility is a busy hub providing support to a population of more than 44,000 faculty, staff and students and receives thousands of calls weekly during peek time periods.  Nathan has extensive experience with PC/Windows environment and many types of software.  He provided support to faculty and students on USF’s courseware powered by Blackboard/WebCT.

Nathan also spent time working at Ch2M Hill in Orlando providing support for on-line meetings as well as audio-visual support for conference rooms and other venues.

Please join us in welcoming Nathan to our technical staff and to the HSPH community!

New Staff Member: Julie Lantz

The HSPH Department of Information Technology welcomes new hire, Julie Lantz.  Julie will work as a user support specialist in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community.

Julie is a graduate of Salisbury State University with a degree in biology. She spent five years at Johns Hopkins University School of Medicine as a senior laboratory technician before turning her attention to information technology, music, and media services.  She spent two years at the Peabody Conservatory of Music, also at Johns Hopkins, as the computing center manager.

More recently, Julie lived and worked on the west coast as a computer/audio-visual technician for the Bay Area Video coalition ( in San Francisco.

BAVC is a “nonprofit media arts center that was founded in 1976 by a coalition of media makers and activists who wanted to find alternative, civic-minded applications for a new technology – PortaPak video. Their continuing mission is to inspire social change by enabling the sharing of diverse stories through art, education and technology.”

In addition to her work at BAVC, Julie freelanced for Good Film Works ( and the Women’s Audio Mission (  At Good Film Works, she worked on sound and video editing for corporate and nonprofit videos.  At Women’s Audio Mission, she helped train other women and youth in the use of audio technology.

Julie has earned certificates in web design from Maryland Institute of Art and in sound recording from City University of San Francisco.

Please join us in welcoming Julie to our technical staff and to the HSPH community!

iPhone at HSPH?


A common question received at the Helpdesk from the community is
“Can I sync an iPhone to my HSPH email account?”

Yes!  We provide full support for the iPhone.


Users need:

  1. iPhone (purchased online, at Mac Store, …)
  2. Cell phone service on AT&T network (arranged at time of Iphone purchase)
  3. Notifylink software license (purchased through IT Office at the Helpdesk at the cost of $130/year)

Once you have the phone and service, schedule an appointment with the Helpdesk at 432-HELP or, and we’ll help you install the software and configure your system.  Please include a 33 digit billing code for Notifylink licensing.

FXB G11 Renovations Complete

The HSPH IT Office is pleased to announce the renovation of the audio-video system in FXB G11.  Work was completed during the week of August 24 – August 28, 2009. 

FXB G11 podium
New podium in FXB G11

New equipment includes:

  • Podium
  • Document camera
  • VCR/DVD player
  • Projector
  • Easy-to-use controls
  • Microphones
  • Speakers

Once wiring has been run to the room, we will be able to provide audio, video and VGA (i.e., computer, laptop, document camera, tablet PC) feeds back to HSPH’s central control room on the G-level of Kresge.  This will allow us to both tape classes and events from FXB
G11.  The wiring will be complete some time in the early fall.

The renovation of FXB G11 includes a new document camera.

The room uses familiar push button Extron controls found in most classrooms

The controls offer:

  • ON/OFF to turn on and off the projector
  • Volume control knob to control room volume
  • Arrows UP and DOWN to operate the screen
  • AUTO IMAGE makes image adjustments for sources
  • DVD/VCR switches source to combination DVD/VCR
  • DOC CAM switches source to document camera
  • LAPTOP switches source to your laptop (VGA with audio and network cables cables are on podium)
  • PC switches source to the room’s resident PC

If you are teaching or presenting in FXB G11 and would like an overview of the room, please contact the Helpdesk at 432-HELP, and we will arrange for a tutorial.

Downtimes for 2009-2010 Academic Year

The Information Technology Office has scheduled the following dates and times for our monthly downtime for the academic year.

Downtime takes place on Thursday evenings from 7PM to 1AM on the
following dates:

  • 9/10/2009
  • 10/15/2009
  • 11/12/2009
  • 12/10/2009
  • 1/14/2010
  • 2/11/2010
  • 3/11/2010
  • 4/15/2010
  • 5/16/2010 (Sunday evening)
  • 6/10/2010

Closer to each date, the Information Technology Office posts what systems and resources will be impacted by the downtime.

Mac OS 10.6 Snow Leopard

On August 26, 2009, Apple released its latest operating system MAC OS X Snow Leopard.  While we in HSPH IT are excited about the new OS, we are not currently supporting the release at HSPH and installations of the new OS could cause issues interacting with HSPH systems.

Initial tests by our Helpdesk staff proved problematic.  Testing included the Novell client and Groupwise client.  Additionally, disk encryption using PGP is not currently fully supported in Snow Leopard.

Please avoid upgrading to Snow Leopard at this time.
Until software vendors have released versions of their application that are fully compatiable with Snow Leopard, HSPH IT will be unable to fully support users running Snow Leopard.

FAS has made a similar announcement regarding Snow Leopard.

We, at HSPH made a similar announcement regarding Microsoft Vista, when it was released.