Author Archives: Deane Eastwood - IT

Using Facebook and Twitter safely

With many in the HSPH community using Facebook or Twitter on a regular basis, there are potential security concerns to be aware of with either site. These security issues can have an impact on your computer at HSPH.

CNET wrote an excellent article prior to the winter recess highlighting the areas of concern with recommendations. 
cnet.jpgIt may be found at: Using Facebook and Twitter safely

The Department of Information Technology offers:

  • McAfee virus scanning products to the community free of charge. 
  • Additionally, automatic Windows updates are pushed out to the community for all users that utilize Novell. 

Please contact the Helpdesk at 432-HELP for further information.

Learn computer technology at your own pace!

The HSPH IT Office encourages staff participation in University’s low-cost, web-based training program utilizing the vendor Element K.


ElementK is an excellent option for computer skill-building and career development for all employees. Because the training is self-paced, it fits well into busy work schedules.

Harvard offers a silver version that is recommended for all employees and offers a library of more than 700 titles around the topics of office productivity, design and media.

A gold version at slightly more cost contains hundreds more titles for computer professional.

For pricing information, please see our internal site: Training Costs (HSPH only, pin-protected)

A training license offers:

  • Ability to stop and start the lessons with automatic bookmarking of where you left off
  • 24-hour access
  • Mixture of videos, tutorials, online exercises, problem sets, and reference materials for download
  • Certificates awarded at completion of training classes

Available libraries of courses noting titles of particular interest to HSPH community:

  • Office Productivity Library
    • All Office 2003 and 2007 products including Word, Powerpoint, Excel, and Access
    • MS Project
    • Novell Groupwise
    • FileMaker Pro
    • Operating system training including Windows XP and Mac OSX

Sign me up!
To register, visit the Center for Workplace and Development Study site on HARVIE at:
Web-based Computer Training

Example screenshot of course introduction for Adobe Captivate:

Microsoft Software

The IT Dept is also pleased to announce an exciting development, in the area of software licensing.  The University has negotiated an Enterprise-wide software license agreement with Microsoft, covering nearly all products sold by Microsoft.  Our IT Dept, together with the 9 other IT Departments at the other Harvard schools, have entered into this site license agreement for two primary reasons:

  1. to insure 100% software license compliance throughout the institution, and
  2. to provide the full suite of Microsoft products to the broadest audience possible at the lowest cost. 

Starting after January 1, our IT Dept will include MS-Office as part of the software image we provide (at no cost) on new, Harvard-owned computer purchases.  The Enterprise license requires that the product activation key NOT be distributed to end users, so requests for installations on machines already deployed at SPH will require a scheduled visit by a member of our User Services staff. 

Harvard’s Site Licensing Dept is currently working on a distribution method for home use by Faculty, Staff, and Students, and we shall announce details of that program as soon as they are known.

Please note:  there are significant differences between MS-Office 2007 and earlier versions. 

Prior to requesting a software upgrade, we strongly suggest enrolling in one of the free training sessions that will be offered at SPH in February.

Share HSPH with Twitter


Want to share a Harvard School of Public Health web page with the world?  Take a look at the new addition to our Sharing feature: Twitter.

How it works:

  • Click on the ‘Share’ icon at the top-right of any page on the HSPH website
  • Then, click on the Twitter icon at the bottom right.  This will direct you to your Twitter account with a preformatted title and shortened link to the page you’re tweeting.
  • If you don’t have an existing Twitter account, you can sign up for one on the Twitter site.

Sharing at HSPH with Twitter
It’s that easy.  Utilizing Twitter will help our users share their favorite information from our site with their peers. 

What is Twitter?
“Twitter is a free service that lets you keep in touch with people through the exchange of quick, frequent answers to one simple question: What’s happening?”  —

For more information, check out the Twitter Frequently Asked Questions page.

HSPH Website Migration Completed

On Monday, December 21st at 6pm the migration of the main HSPH Website was completed. Launching capabilities have been restored in the HSPH Publisher and publishing updates will appear immediately as before with no delay.


  • New server is faster, more flexible, and has a larger storage capacity
  • New server is virtualized and part of HSPH’s disaster recovery plan.  In
    case of an emergency, this will enable IT to fully restore the main web
    server from our offsite DR location in a matter of hours.

A special thanks goes out to the HSPH Server Team, HSPH Web Team, and University
Information Systems
for making this switch possible.
If you have any questions or concerns regarding this migration please email the HSPH Web Team at

Web Server Move on Monday

On Monday, December 21 beginning at 3 pm, there will be a delay in publishing new content to the HSPH website ( for several hours.   The Department of Information Technology is moving the website to new hardware and making necessary network changes in coordination with University Information Systems.


Community Impact:

  • The HSPH website will remain accessible for all users.  Internal and external website visitors should not see any impact.
  • All web applications will be fully accessible. 
  • The HSPH Publisher (CMS) will not allow publishing for 2-3 hours.  Any content updated in the HSPH Publisher will be delayed for several hours and will require a relaunch once our work has been completed.
  • Users with FTP accounts will likewise experience a delay in their content being updated.


  • New server is faster, more flexible, and has a larger storage capacity
  • New server is virtualized and part of HSPH’s disaster recovery plan.  In case of an emergency, this will enable IT to fully restore the main web server from our offsite DR location in a matter of hours.

New Staff Member: Mike DeMarco

The HSPH Department of Information Technology welcomes new hire, Michael DeMarco.  Michael will work as a senior user support specialist in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community.

Michael is a graduate of Johnson State College in Vermont where he earned a bachelors of science degree in environmental science.

Prior to a brief contract assignment at Harvard Business School, Michael spent 3 years at the Liberty Hotel in Boston where he coordinated all aspects of information technology for a busy 300-room luxury hotel.  His work included VOIP networking, wireless computing, audio-visual conference services, security systems, and hotel management computer systems.


Photo by Julie Lantz

Michael worked previously at IDX/General Electric Healthcare as a technical support specialist where he provided customer service support for hospital billing applications nationally.  Working closely with network and server engineers, he worked through issues from problem notification to resolution.

Michael has significant experience training staff members on use of software as well as in managing complex technical projects.

Please join us in welcoming Michael to our technical staff and to the HSPH community!

Interesting fact:  Michael was a NSCAA first team all-American in soccer playing soccer at both University of Vermont and Johnson State College.  After graduation, he spent some time coaching soccer.

Kresge LL6 network upgrade scheduled

Adding to our winter recess work schedule, the IT Office will be upgrading the network and computer wiring in Kresge LL6 between the Christmas Holiday and New Years holiday. 

Kresge LL6 is HSPH’s largest computer classroom.  This upgrade will ensure that all machines have outstanding and reliable connections to the network. 

Work will be lead by HSPH Network Manager Stephen Riccardi.


Photo by David Shelton, User Services Group

FXB G12 and G13 Audio-Visual Renovations Scheduled

The FXB G12 and G13 classrooms will be renovated over the holiday recess.  Work will begin just before recess on December 21, 2009 and continue through January 3, 2010.

The renovations will feature:

  • New custom maple desks
  • New easy-to-use room controls
  • Upgraded microphones, speakers, and amps
  • Upgraded wiring and AV matrix switch
  • Addition of a document camera
  • Fiber connection to the HSPH control room on the Kresge G-level

Early in 2010, we will reprogram our control room to accept audio, video and VGA (computer, laptop, document camera) feeds from FXB G11, G12, and G13.  This will increase our quantity of potential course and event capture sites to nine.  Existing capture locations are Kresge G1, G2, G3, 213, 502, and the Kresge courtyard.

FXB G11 was renovated in August 2009.  New projectors and screens were already added to FXB G11 and G12 in August 2008.

Sarah Bearse, group leader for media services, will lead our renovation efforts.


The wiring shown above will be simplified and cleaned up.

Presenters will have a new document camera available. This is the same model that has been installed in Kresge 502 and FXB G11.