Category Archives: Maintenance and downtime

Monthly Maintenance Window: Thursday, September 11

UPDATE: All updates were successful and systems are fully operational.

On Thursday, September 11th, we will be performing our normal monthly system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

There will be a school-wide Wireless Network outage between 7:30PM to 8:30PM:

  • Wireless access from inside SPH buildings will be interrupted
  • Wired access will not be effected

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7pm – 10:30pm:

The following services will be unaffected during the maintenance window:  

Please contact our I/T Helpdesk at (617)432-4357 or email helpdesk@hsph.harvard.edu for any questions or concerns you may have regarding this information.

Upcoming Maintenance dates:

  • 10/16/2014
  • 11/13/2014
  • 12/11/2014

Maintenance Window: Sunday, August 17

Update on Monday, August 18, 9:00 AM:  All systems are fully functioning and downtime maintenance has been successfully completed.

Update on Monday, August 18, 8:30 AM: The computer laboratory network drive issue has been resolved.

Update on Monday, August 18, 8:00 AM: An issue has been identified in the computer labs.  Computers are currently unable to connect to network drives.

On Sunday, August 17th, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

Note – Our normal Thursday window is being moved to Sunday to accommodate the academic calendar.

There will be a school-wide Wireless Network outage between 7:00PM to 10:00PM:

  • Wireless access from inside SPH buildings will be interrupted

Note – Wired access will not be effected

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7pm – 10:30pm:

  • ALICE
  • MyHSPH Portal

The following services will be unaffected during the maintenance window:  

Upcoming Maintenance dates:

  • 9/11/2014
  • 10/16/2014
  • 11/13/2014
  • 12/11/2014

 

RCN Network Outage Impacting Huntington Avenue and Tremont Street Locations

UPDATE, 7/11/2014, 11:30 AM: RCN reports that the network will be repaired by 6 pm.

UPDATE, 7/11/2014, 8:00 AM: RCN remains down and HSPH sites below do not have network connectivity.

The Department of Information Technology and Operations are working with affected offices on temporary relocations and other work-arounds.  Please contact the HSPH Helpdesk at 432-HELP for more information.

7/10/2014
A major fiber cut in South Boston is causing a widespread network outage for RCN customers at Harvard.

We have lost network connectivity to our locations at:

  • 708 Huntington Avenue
  • 718 Huntington Avenue and
  • 1633-1639 Tremont Street

RCN is stating that it will be after 5PM before service will be restored.

Server Maintenance RESCHEDULED to next Thursday, 7/17/2014 from 7PM to 1AM

To all HSPH users,

Next Thursday, July 17th, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7 pm – 10:30pm:

The following services will be unaffected during the maintenance window: 

Upcoming maintenance dates:

  • 8/17/2014 (Moved to Sunday)
  • 9/11/2014
  • 10/16/2014
  • 11/13/2014
  • 12/11/2014

Thank You,
Bill Mahoney

Maintenance Window: Thursday, February 13

UPDATE: All updates were successful and systems are fully operational.

On Thursday, February 13, 2014 we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1 AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7 pm – 10:30pm:

The following services will be unaffected during the maintenance window: 

Upcoming maintenance dates:

  • 3/16/2014 (Moved to Sunday)
  • 4/10/2014
  • 5/18/2014 (Moved to Sunday)
  • 6/12/2014

Thank You,
HSPH Department of Information Technology

Maintenance Window: Thursday, January 16, 2014

UPDATE: All updates were successful and systems are fully operational.

On Thursday, January 16, 2014 we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1 AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7 pm – 10:30pm:

The following services will be unaffected during the maintenance window: 

Upcoming maintenance dates:

  • 2/13/2014
  • 3/16/2014 (Moved to Sunday)
  • 4/10/2014
  • 5/18/2014 (Moved to Sunday)
  • 6/12/2014

Thank You,
HSPH Department of Information Technology

Disaster Recovery Testing Over Winter Break

UPDATE: Disaster recovery testing was successful and completed as scheduled.

The HSPH Department of Information Technology will be performing a full disaster recovery test over the holiday break.

This will cause outages on 2 separate days. We will try to keep the individual outages short as possible, but reserve the complete window in case of difficulties.

The first window will be Thursday , December 26 from 9AM to 5PM.

NOTE – This is an extended, disruptive outage. Go green and shutdown your computers before the break!

During this window, HUIT will also be performing necessary network upgrades and testing to our data center hardware.

The following services are affected. They will be down for an extended amount of time from 9AM to 5PM:

  • File and Print services
  • ICF File services
  • ICF Print services
  • NetStorage
  • Kanaka
  • Powerfaids and NetPartner
  • In-house Web Servers and application servers
  • Accellion file transfer service
  • ALICE
  • MyHSPH Portal

The following services will have several 10-20 minute outages from 12PM – 5PM due to network tests:

  • Wasabi
  • HPCC system

The following services will have several 10-20 minute outages from 12PM – 5PM due to network tests:

NOTE – these will only be affected from inside of the HSPH buildings:

  • HUIT Icemail (Outlook) system
  • Internet
  • Wireless

The following services will be unaffected during the maintenance window from outside of the HSPH buildings:

  • HUIT Icemail (Outlook) system
  • ALICE Development/Testing systems
  • HSPH Homepage/Web Server
  • GMAIL

The second window will be Monday, December 30 from 9AM to 2PM.

NOTE – This is an extended, disruptive outage. Go green and shutdown your computers before this time!

The following services are affected. They will be down for an extended amount of time from 9AM to 2PM:

  • File and Print services
  • ICF File services
  • ICF Print services
  • NetStorage
  • Kanaka
  • Powerfaids and NetPartner
  • In-house Web Servers and application servers
  • Accellion file transfer service
  • ALICE
  • MyHSPH Portal

The following services will be unaffected during the maintenance window:

  • Wasabi
  • HPCC system
  • HUIT Icemail (Outlook) system
  • ALICE Development/Testing systems
  • HSPH Homepage/Web Server
  • GMAIL

 

Maintenance Window: Thursday, December 12 and Pharros Printing Issue

UPDATE: As of 9:30 am, student printing is back online and fully functioning.

UPDATE: 8 am, Friday, December 13.  We are currently working on an issue with Pharros print release in student laboratories that resulted from last evening’s downtime.  All other upgrades were successful.

On Thursday, December 12, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1 AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7pm – 10:30pm:

The following services will be unaffected during the maintenance window: 

Thank You,
HSPH IT Department

Maintenance Window: Thursday, November 14

UPDATE: All updates were successful and systems are fully operational.

On Thursday, November 14, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1 AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7pm – 10:30pm:

The following services will be unaffected during the maintenance window: 

Upcoming maintenance dates:

  • 12/12/2013

Thank You,
HSPH IT Department

Maintenance Window: Thursday, October 10

UPDATE: All updates were successful and systems are fully operational.

On Thursday, October 10, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1 AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7pm – 10:30pm:

The following services will be unaffected during the maintenance window: 

Upcoming maintenance dates:

  • 11/14/2013
  • 12/12/2013

Thank You,
HSPH IT Department