Category Archives: Maintenance and downtime

Maintenance Window: Thursday, June 13, 2013

UPDATE: all updates were successful and all systems are operating normally.

To all HSPH users,

This Thursday night, June 13, 2013, we will be performing our monthly system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages:

You can continue to work, but may have brief pauses while services restart.

The following services will be unaffected during the maintenance window:

Thank you,
HSPH Department of Information Technology

Maintenance Window: Thursday, May 16th

To all HSPH users,

This Thursday night, May 19, 2013, we will be performing our monthly system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages between 9-10pm:

  • ICF File and Print services

You can continue to work, but may have brief pauses while services restart.

The following services will have one or two small outages:

You can continue to work, but may have brief pauses while services restart.

The following services will be unaffected during the maintenance window:

Upcoming maintenance dates:

  • 6/13/2013
  • 7/11/2013
  • 8/18/2013 (note – moved to Sunday due to academic calendar)
  • 9/12/2013
  • 10/10/2013
  • 11/14/2013
  • 12/12/2013

Thank you,
HSPH Department of Information Technology

ALICE/MyHSPH Maintenance This Wednesday, May 8th

UPDATE: All upgrades were successful.

The Department of Information Technology will be performing important infrastructure maintenance work that will take place Wednesday, May 8th, on the ALICE and MyHSPH Student Information Systems (SIS). This work is part of our migration project to newly purchased back-end storage systems.

The work is scheduled for Wednesday, May 8th, from 9:30pm – 11:30pm. The following systems will be affected:

• MyHSPH Portal
• ALICE Self Service for Students and Faculty
• Internet-native Banner (Administrative users)

Please Note:
In an effort to minimize impact to your user community, we will maintain a landing page at the school’s portal address of https://my.sph.harvard.edu which will respond and will provide direct links to services such as Email, Netstorage for access to network files, and iSites for coursework, among others.

Thank you,
HSPH Department of Information Technology

Maintenance Window: Thursday, April 11, 2013

UPDATE: all upgrades were successful.

To all HSPH users,

This Thursday night, April 11, 2013, we will be performing our monthly system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages:

You can continue to work, but may have brief pauses while services restart.

The following services will be unavailable from 7pm to 10pm:

  • ALICE
  • MyHSPH Portal

The following services will be unaffected during the maintenance window:

serverroom

 

Upcoming maintenance dates:

  • 5/19/2013 – Moved to accommodate the Academic Calendar
  • 6/13/2013

Thank you,
HSPH Department of Information Technology

Maintenance Window: Sunday, March 17, 2013

Update (3/18/2013): All updates were made. As we advise after every maintenance window, we encourage all users to reboot their PCs.

To all HSPH users,

This Sunday night, March 17, 2013, we will be performing our monthly system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages:

  • Novell file and print services
  • NetStorage
  • ICF file and print services
  • Powerfaids and NetPartner
  • Accellion
  • HSPH Unix server

You can continue to work, but may have brief pauses while services restart.

The following services will be unavailable through March 19:

  • ALICE
  • MyHSPH Portal

The following services will be unaffected during the maintenance window:

Upcoming maintenance dates:

  • 4/11/2013
  • 5/19/2013 – Moved to accommodate the Academic Calendar
  • 6/13/2013

Thank you,
HSPH Department of Information Technology

Major SIS Upgrade Planned for March 16 – 20, 2013

The Department of Information Technology is writing to give you advance notice of a system outage scheduled for the ALICE and MyHSPH Student Information Systems (SIS) which will occur between 9:00 AM Saturday, March 16th through 8:00 AM Wednesday, March 20th.  This maintenance window is needed in order to perform a series of much needed upgrades to various components of our SIS.  We have scheduled the work to take place during Spring Break, with the hopes of minimizing impact to our community.

The following systems will be affected:

  • MyHSPH portal
  • ALICE Self Service for Students and Faculty
  • Internet Native Banner (Administrative users)

Access to course iSites and GMAIL will be available through a web interface that will be linked to the current portal address of https://my.sph.harvard.edu

This four-day window is designed to provide sufficient time to perform all needed upgrades.  During the upgrade process we will also implement changes to our portal configuration that will allow full functionality within the portal, even for other Harvard networks that are not part of the HSPH network.  If we are able to complete the work sooner than anticipated, we will notify all users when the systems are again available.

We appreciate your patience during this very important upgrade process.

If you have any questions or concerns, please contact the Student Information Systems group at sis@hsph.harvard.edu

Maintenance Window: Thursday, February 14, 2013

Update (2/15/2012):

All updates were made. As we advise after every maintenance windows, we encourage all users to reboot their PCs.

 

To all HSPH users,

This Thursday night, February 14, 2013, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7pm to 10pm.

  • ALICE
  • MyHSPH Portal

The following services will be unaffected during the maintenance window:

  • HPCC system
  • HUIT Icemail (Outlook) system
  • iSites
  • GMAIL

Upcoming maintenance dates:

  • 2/14/2013
  • 3/17/2013 – Moved to accommodate the Academic Calendar
  • 4/11/2013
  • 5/19/2013 – Moved to accommodate the Academic Calendar
  • 6/13/2013

Thank you,
HSPH IT Department

Maintenance Window on Thursday Evening, December 11

UPDATE: All updates were successful and all systems are fully functional.

To all HSPH users,

This Thursday night, December 11th, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unaffected during the maintenance window:

  • HPCC system
  • HUIT Icemail (Outlook) system
  • iSites

IMPORTANT – Some areas of the HSPH network will be reconfigured between 7PM and 8PM to enhance security.

There will be a 5 to 10 minute network outage when your PC will not be able to communicate.

If you experience any issues after 8:00PM, please reboot your PC.

Thank you,
HSPH IT Department

Maintenance Window on Thursday Evening, November 15

UPDATE: All updates were successful and all systems are fully functional.

To all HSPH users,

This Thursday night,  November 15, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unaffected during the maintenance window:

  • HPCC system
  • HUIT Icemail (Outlook) system
  • iSites

IMPORTANT – Some areas of the HSPH network will be reconfigured between 7PM and 8PM to enhance security.

There will be a 5 to 10 minute network outage when your PC will not be able to communicate.

If you experience any issues after 8:00PM, please reboot your PC.

All future planned maintenance dates are Thursday nights from 7PM to 1AM on the following dates.

  • 12/13/2012

Thank you,
HSPH IT Department

MyHSPH/Student Information System Access Restored from Off Campus

Dear HSPH Community

We are pleased to report that all features of the MyHSPH portal and student information system (SIS) are now fully functional from both on campus and off campus.  The issue with off campus access to SIS features as a result of a major database and hardware upgrade has been resolved.

We apologize for any inconvenience that this may have caused.

Thank you,
Student Information System Group
Department of Information Technology