Category Archives: Maintenance and downtime

Maintenance Window on Thursday Evening, October 11

UPDATE: All upgrades were successful.

To all HSPH users,

This Thursday night,  October 11th, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unaffected during the maintenance window:

  • HPCC system
  • HUIT Icemail (Outlook) system
  • iSites

IMPORTANT – Some areas of the HSPH network will be reconfigured between 7PM and 8PM to enhance security.

There will be a 5 to 10 minute network outage when your PC will not be able to communicate.

If you experience any issues after 8:00PM, please reboot your PC.

All future planned maintenance dates are Thursday nights from 7PM to 1AM on the following dates.

  • 11/15/2012
  • 12/13/2012

Thank you,
HSPH IT Department

Maintenance Window on Thursday Evening, September 13

To all HSPH users,

This Thursday night, September 13th, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unaffected during the maintenance window:

  • HPCC system
  • HUIT Icemail (Outlook) system
  • iSites

IMPORTANT – Some areas of the HSPH network will be reconfigured between 7PM and 8PM to enhance security.

There will be a 5 to 10 minute network outage when your PC will not be able to communicate.

If you experience any issues after 8:00PM, please reboot your PC.

All future planned maintenance dates are Thursday nights from 7PM to 1AM on the following dates:

  • 10/11/2012
  • 11/15/2012
  • 12/13/2012

Thank you,
HSPH IT Department

 

Server Maintenance on Thursday, April 12, 2012

All updates were successfully completed.

On Thursday, April 12, 2012, we will be performing our normal system maintenance to all servers and network equipment.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7PM to 10:00PM:

The following services will be unaffected during the maintenance window:

  • HPCC system

Future maintenance windows are scheduled for Thursday nights from 7PM to 1AM on the following dates:

  • 05/13/2012 – Sunday, due to Academic Calendar
  • 06/14/2012
  • 07/12/2012
  • 08/19/2012 – Sunday, due to Academic Calendar
  • 09/13/2012
  • 10/11/2012
  • 11/15/2012
  • 12/13/2012

Server Maintenance on Thursday, March 15, 2012

UPDATE: All updates are complete and were successful.

On Thursday, January 12, 2012, we will be performing our normal system maintenance to all servers and network equipment.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7PM to 10:00PM:

The following services will be unaffected during the maintenance window:

  • HPCC system

Future maintenance windows are scheduled for Thursday nights from 7PM to 1AM on the following dates:

  • 04/12/2012
  • 05/13/2012 – Sunday, due to Academic Calendar
  • 06/14/2012
  • 07/12/2012
  • 08/19/2012 – Sunday, due to Academic Calendar
  • 09/13/2012
  • 10/11/2012
  • 11/15/2012
  • 12/13/2012

Brief Outlook Service Interruption Early on Sunday Morning

Dear HSPH Community,

There will be a brief 15-20 minute planned outage on Outlook email services on Sunday morning, March 11, 2012 between 4 AM and 9 AM. 

This affects only our migrated Outlook users and does not affect people still using Groupwise.  This does not impact students in any way.

Services Affected

  • ICEmail email and calendaring (Outlook 2010/2011 and Outlook Web Access)
  • Lync messaging and web conferencing
  • Blackberry

Type

  • Network maintenance

Thank you,
HSPH Helpdesk

 

 

Server Maintenance on Thursday, January 12, 2012

UPDATE: All updates are complete and were successful.

On Thursday, January 12, 2012, we will be performing our normal system maintenance to all servers and network equipment.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7PM to 10:30PM:

The following services will be unaffected during the maintenance window:

  • HPCC system

Future maintenance windows are scheduled for Thursday nights from 7PM to 1AM on the following dates:

  • 02/16/2012
  • 03/15/2012

Server Maintenance on Sunday, December 21, 2011

Update: All updates were successful. Maintenance has been completed.

On Sunday, December 21, 2011, we will be performing our normal system maintenance to all servers and network equipment.  This maintenance window was moved to Sunday to accommodate the academic calendar.

The maintenance window will last from 6:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7PM to 10:30PM:

The following services will be unaffected during the maintenance window:

  • HPCC system
  • HSPH Unix server

Future maintenance windows are scheduled for Thursday nights from 7PM to 1AM on the following dates:

  • 01/12/2012
  • 02/16/2012
  • 03/15/2012

Server Maintenance on Thursday, November 10, 2011

On Thursday, November 10, 2011, we will be performing our normal system maintenance to all servers and network equipment.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7PM to 10:30PM:

The following services will be unaffected during the maintenance window:

  • HPCC system

Future maintenance windows are scheduled for Thursday nights from 7PM to 1AM on the following dates:

  • 12/18/2011
  • 01/12/2012
  • 02/16/2012
  • 03/15/2012

Server Maintenance August 11, 2011

UDPATE: Maintenance was successfully completed.

 

To all HSPH users,

On Thursday, August 11, 2011, we will be performing our normal system maintenance to all servers and network equipment.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7PM to 10:30PM:

The following services will be unaffected during the maintenance window:

  • HPCC system

Future maintenance windows are scheduled for Thursday nights from 7PM to 1AM on the following dates:

  • 9/15/2011
  • 10/13/2011
  • 11/10/2011
  • 12/15/2011

Update: Harvard PIN System Down

The Harvard PIN system is currently having problems. This will affect access to harvie.harvard.edu, the HSPH Publisher and anything with an HUID/PIN login. Harvard University Information Technology is working on this and we will send out an email when it is resolved.

We are sorry for any inconvenience this may be causing.

Best,
IT Helpdesk

** UPDATE from Harvard PIN **

To users of all administrative systems (Oracle, CREW, PeopleSoft, HUBS, GMAS, HirBERT, Brio, Hyperion, CAADS):

At 10:45 the 60 Oxford Street data center experienced a firewall issue that interrupted connectivity. This did affect PIN authentication and HU-LDAP as well as other applications.

Although systems including PIN and HU-LDAP have recovered, some lingering issues have been observed. We have been notified that there might be some additional network instability as the troubleshooting continues. This could result in some intermittent PIN and HU-LDAP service interruptions. Users should be aware that while they can log into systems, they may experience some interruptions throughout the afternoon.
This message will be updated later as more information becomes available.

We appreciate your patience as work through this issue.