Category Archives: Faculty Computing

New Dell Models Available: More Computer at the Same Price!

dell-jpg.jpgThe current Dell Latitude desktop models E6400 (14” model) and the E6500 (15” model) have reached their end-of-life and have recently sold out.

Dell has replaced them with 2 upgraded models with the new Intel i5 Processors.  The new models include not only upgraded processing speed, but also have enhanced video and wireless cards.  Best of all, there will be no increase in pricing.  They are at the same price point as the E6400 and E6500.

These new models are the:

  • Latitude E6410 14” Screen, Intel Core i5-520m/2.4Ghz Processor
  • Latitude E5410 15” Screen, Intel Core i5-520m/2.4Ghz Processor

These models are available now on the Harvard/Dell website.

The systems will still ship with Windows XP.  We are testing Windows 7 and are not supporting it at this time. To view the current models, please go to www.computers.harvard.edu and click on the Dell Department login.

Creating a Dell Premier Account:

  1. Visit computers.harvard.edu site to establish a Dell Premier Account
  2. Click onI have not yet established my Harvard Premier Page account with Dell” if you do not already have a Dell Premier Account.
  3. Click on the HSPH link “Harvard School of Public Health (SPH) – SHOPPER STATUS
  4. Fill out the form to establish an account
  5. Success!
  6. Visit http://premier.dell.com to view available models, create e-quotes and start shopping!If you need “purchaser privileges,” please contact your department administrator.  A purchaser is a departmental representative who can approve equotes.

Please contact the Helpdesk at 617-432-4357 if you need more information or assistance.

Related resources:

Custom Training Courses

New HorizonsThe HSPH Information Technology Department has received a number of requests from the community for custom training courses for their office or group. We are pleased to be able to assist in coordinating these training sessions with our training partner, New Horizons of Boston.

Classes will be held onsite in one of our computer classrooms (Kresge LL10, Kresge 209).  All classes are taught by professional trainers and incude course materials.

For pricing information on custom courses, please visit our internal site at:

Examples of course that have been arranged include:

  • Training a group 10 people from a research project on MS Project 2007
  • Training an entire office on New Features of MS Office 2007

Some groups have found that having their entire office learning new software in one sitting has led to better adoption of the new technology.

Microsoft products available for home use at discount

The HSPH Department of Information Technology is pleased to announce HSPH’s participation in the Microsoft Home Use Program (HUP).
Microsoft OfficeThis provision in the University’s Microsoft enterprise license, allows HSPH faculty and staff to purchase:

  • Microsoft Office 2007 for PC
  • Microsoft Offce 2008 for Mac
  • Microsoft Project 2007
  • Microsoft Visio 2007

for personal home use on non-Harvard owned machines at deep discounts

For costs and purchasing information please visit:
Harvard/Microsoft at Home (HSPH only, Pin-protected)

Update on McAfee Issue

Technicians are in the field this morning to address any remaining issues with the McAfee issue from yesterday.  Our push of the updated data file for Novell users was successful for most users. 
If your computer remains in a reboot loop, please contact the Helpdesk at 432-HELP or helpdesk@hsph.harvard.edu and we will schedule a technician for an office visit as soon as possible.
Thank you for your continued patience.

Computer Reboot Loop Issue

At approximately 10 am, an error message popped up on hundreds of HSPH computers warning users that they had a virus and their computer would shut down in 1 minute. Their computer was then stuck in a reboot cycle.

This was not actually a computer virus outbreak, but rather a faulty data update from our security vendor McAfee.  This issue was global and not isolated to HSPH.  There are reports of other universities, government agencies, and businesses experiencing similar issues (see below for news articles).

Timeline:

  • Issues surfaced at approximately 10 am after computers at HSPH started to receive the automatic update from McAfee (DAT 5958).
  • HSPH IT staff worked closely with McAfee for several hours including hosting a Webex session from McAfee to an “infected” machine at HSPH. 
  • McAfee released an updated data file at approximately 1 pm.
  • HSPH IT staff tested both a pushed deployment fix using Novell and a manual fix for other users.
  • At 2 pm, HSPH Helpdesk sent email to community with instructions for Novell users to update the data file.
  • At 2:30 pm, HSPH Helpdesk staff started going floor to floor to update computers in need of manual updates.

Other Notes:

  • Computer laboratory machines and classroom machines were not impacted.  Neither students working in computer laboratories nor courses were affected.
  • Mac computers were not impacted.
  • Not all users at HSPH were impacted.

Update procedure if on Novell network:

  1. REBOOT your computer
  2. LOGIN to Novell
  3. Wait for the computer to RESTART itself (approximately 1-2 minutes)
  4. Your computer should then be updated with the new data file and you can login.

Update procedure if you do not login into Novell:

  • Contact the Helpdesk at 432-HELP, helpdesk@hsph.harvard.edu.  It will most likely require a technician visit to manually install the new datafiles.

Related articles:

Microsoft Product Upgrades

MicrosoftHSPH faculty and staff are reminded that HSPH participates in the University Microsoft Enterprise site licensing program.  The following products are available from the HSPH Helpdesk free of charge:

  • Microsoft Office 2007
  • Microsoft Project 2007
  • Microsoft Visio 2007
  • Microsoft operating system upgrades

Other Microsoft products are available.   Please contact the Helpdesk at 432-HELP for further information or to schedule an installation/upgrade of a Microsoft product. We can only install MS Products on HSPH owned computers and laptops and IT staff members must do the install.

If you are interested in training in MS Office 2007 or MS Project 2007, there are several upcoming on-site classes also offered free of charge.  Registration for training opportunities may be found at: https://webapps.sph.harvard.edu/internal/computer-training/.

We currently include MS Office 2003 as part of the software image we provide on new, Harvard-owned computer purchases. We will upgrade to Office 2007 upon request.

Software distribution and llicensing for home use and student use is currently being finalized.  Look for an announcement shortly!

Thank you for Attending Tech Day!

On March 17, 2010, the HSPH Information Technology Department hosted our first technology day in the Kresge Cafeteria Atrium.  Thank you for stopping by and visting with Dell, Polycom, and our staff. 

TechDay2.JPG
User Services Mike Demarco (lower left) and Dell’s Peter Ton (upper left) show the new Dell laptop and desktop models available to the community through the University’s Dell contract.

Fred Sheahan of HSPH’s Instructional Computing Facility led a demonstration on the use of TurningPoint audience response systems.

Related resources:

Video from SPH Security Briefing on March 16, 2010

A recent Boston Globe article reported “One million Massachusetts residents–or 1 in 6 people–have had their credit card numbers, medical records, or other personal information leaked or stolen over the past two years.”

In an effort to educate the community on responsibilities, policies, procedures and technology in place at HSPH, the Information Technology department hosted a security briefing for the community on March 16, 2010.

View On Demand Video:
View: HSPH Information Security Update

TIP: to fastforward and/or enlarge the video, right click on the presentation and select “Play in Real Player.”

security-presentation.gif

Presenters:

  • Taso Markatos, Chief for Information Technology and
  • Andrew Ross, HSPH Security Manager.

Agenda:

  • Discussion of Security Case Studies
  • Types of Confidential Information
  • High Risk Confidential Information (HRCI)
  • Why We Are Focusing on This Issue
  • Obtaining and Storing HRCI
  • Exchanging Confidential Files
  • Encrypting Laptops
  • Recent Security Developments
  • What We Are Asking of You

Additional Excel and Powerpoint 2007 Courses Added

We are pleased to add two additional computer training courses in June to the spring training schedule.  The first offerings of MS Excel 2007 and Powerpoint 2007 in March and April filled quickly.  We had a number of requests for additional courses from the community.

Intermediate MS Excel 2007 will be taught on:

  • Part I: Wednesday, June 16, 1 pm to 4 pm, Kresge 209
  • Part II: Wednesday, June 23, 1 pm to 4 pm, Kresge 209

Intermediate MS Powerpoint 2007 will be taught on:

  • Part I: Wednesday, June 16, 9 am to noon, Kresge 209
  • Part II: Wednesday, June 23, 9 am to noon, Kresge 209

The courses are offered free of charge and are conveniently located in Kresge Building
computer laboratories.

There are also still spaces remaining in New Features of MS Office 2007, Adobe Captivate, Groupwise 8 and MS Project classes offered this spring.

Register today at: https://webapps.sph.harvard.edu/internal/computer-training/index.cfm

Upgrade to Internet Explorer 7

It is time to retire Internet Explorer 6 (IE6).

Many people in the community are still using IE6.  Due to compatibility requirements of new MyHSPH portal software that the school will be launching later this spring, we recommend that all users upgrade to Internet Explorer 7.0 (IE7) as soon as possible. Other popular websites such as Google and Youtube are also phasing out IE6 support this month. 

Upgrading is easy and only takes 10-15 minutes.

If you need further assistance, please contact the Helpdesk at 432-HELP and we can walk you through it.

We are working on a means to efficiently push out an upgrade to the community.  However, due to the time required to do the install, we are currently recommending manual upgrades at your leisure.

NOTE: Although Internet Explorer 8  (IE8) is also available, IE7 is currently still the supported web browser for Central Administrative Systems
(Oracle Financial, HUBS, CREW, PeopleSoft, CAADS, GMAS, etc.).

Related reading: