Category Archives: Faculty Computing

Update on McAfee Issue

Technicians are in the field this morning to address any remaining issues with the McAfee issue from yesterday.  Our push of the updated data file for Novell users was successful for most users. 
If your computer remains in a reboot loop, please contact the Helpdesk at 432-HELP or helpdesk@hsph.harvard.edu and we will schedule a technician for an office visit as soon as possible.
Thank you for your continued patience.

Computer Reboot Loop Issue

At approximately 10 am, an error message popped up on hundreds of HSPH computers warning users that they had a virus and their computer would shut down in 1 minute. Their computer was then stuck in a reboot cycle.

This was not actually a computer virus outbreak, but rather a faulty data update from our security vendor McAfee.  This issue was global and not isolated to HSPH.  There are reports of other universities, government agencies, and businesses experiencing similar issues (see below for news articles).

Timeline:

  • Issues surfaced at approximately 10 am after computers at HSPH started to receive the automatic update from McAfee (DAT 5958).
  • HSPH IT staff worked closely with McAfee for several hours including hosting a Webex session from McAfee to an “infected” machine at HSPH. 
  • McAfee released an updated data file at approximately 1 pm.
  • HSPH IT staff tested both a pushed deployment fix using Novell and a manual fix for other users.
  • At 2 pm, HSPH Helpdesk sent email to community with instructions for Novell users to update the data file.
  • At 2:30 pm, HSPH Helpdesk staff started going floor to floor to update computers in need of manual updates.

Other Notes:

  • Computer laboratory machines and classroom machines were not impacted.  Neither students working in computer laboratories nor courses were affected.
  • Mac computers were not impacted.
  • Not all users at HSPH were impacted.

Update procedure if on Novell network:

  1. REBOOT your computer
  2. LOGIN to Novell
  3. Wait for the computer to RESTART itself (approximately 1-2 minutes)
  4. Your computer should then be updated with the new data file and you can login.

Update procedure if you do not login into Novell:

  • Contact the Helpdesk at 432-HELP, helpdesk@hsph.harvard.edu.  It will most likely require a technician visit to manually install the new datafiles.

Related articles:

Microsoft Product Upgrades

MicrosoftHSPH faculty and staff are reminded that HSPH participates in the University Microsoft Enterprise site licensing program.  The following products are available from the HSPH Helpdesk free of charge:

  • Microsoft Office 2007
  • Microsoft Project 2007
  • Microsoft Visio 2007
  • Microsoft operating system upgrades

Other Microsoft products are available.   Please contact the Helpdesk at 432-HELP for further information or to schedule an installation/upgrade of a Microsoft product. We can only install MS Products on HSPH owned computers and laptops and IT staff members must do the install.

If you are interested in training in MS Office 2007 or MS Project 2007, there are several upcoming on-site classes also offered free of charge.  Registration for training opportunities may be found at: https://webapps.sph.harvard.edu/internal/computer-training/.

We currently include MS Office 2003 as part of the software image we provide on new, Harvard-owned computer purchases. We will upgrade to Office 2007 upon request.

Software distribution and llicensing for home use and student use is currently being finalized.  Look for an announcement shortly!

Thank you for Attending Tech Day!

On March 17, 2010, the HSPH Information Technology Department hosted our first technology day in the Kresge Cafeteria Atrium.  Thank you for stopping by and visting with Dell, Polycom, and our staff. 

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User Services Mike Demarco (lower left) and Dell’s Peter Ton (upper left) show the new Dell laptop and desktop models available to the community through the University’s Dell contract.

Fred Sheahan of HSPH’s Instructional Computing Facility led a demonstration on the use of TurningPoint audience response systems.

Related resources:

Video from SPH Security Briefing on March 16, 2010

A recent Boston Globe article reported “One million Massachusetts residents–or 1 in 6 people–have had their credit card numbers, medical records, or other personal information leaked or stolen over the past two years.”

In an effort to educate the community on responsibilities, policies, procedures and technology in place at HSPH, the Information Technology department hosted a security briefing for the community on March 16, 2010.

View On Demand Video:
View: HSPH Information Security Update

TIP: to fastforward and/or enlarge the video, right click on the presentation and select “Play in Real Player.”

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Presenters:

  • Taso Markatos, Chief for Information Technology and
  • Andrew Ross, HSPH Security Manager.

Agenda:

  • Discussion of Security Case Studies
  • Types of Confidential Information
  • High Risk Confidential Information (HRCI)
  • Why We Are Focusing on This Issue
  • Obtaining and Storing HRCI
  • Exchanging Confidential Files
  • Encrypting Laptops
  • Recent Security Developments
  • What We Are Asking of You

Additional Excel and Powerpoint 2007 Courses Added

We are pleased to add two additional computer training courses in June to the spring training schedule.  The first offerings of MS Excel 2007 and Powerpoint 2007 in March and April filled quickly.  We had a number of requests for additional courses from the community.

Intermediate MS Excel 2007 will be taught on:

  • Part I: Wednesday, June 16, 1 pm to 4 pm, Kresge 209
  • Part II: Wednesday, June 23, 1 pm to 4 pm, Kresge 209

Intermediate MS Powerpoint 2007 will be taught on:

  • Part I: Wednesday, June 16, 9 am to noon, Kresge 209
  • Part II: Wednesday, June 23, 9 am to noon, Kresge 209

The courses are offered free of charge and are conveniently located in Kresge Building
computer laboratories.

There are also still spaces remaining in New Features of MS Office 2007, Adobe Captivate, Groupwise 8 and MS Project classes offered this spring.

Register today at: https://webapps.sph.harvard.edu/internal/computer-training/index.cfm

Upgrade to Internet Explorer 7

It is time to retire Internet Explorer 6 (IE6).

Many people in the community are still using IE6.  Due to compatibility requirements of new MyHSPH portal software that the school will be launching later this spring, we recommend that all users upgrade to Internet Explorer 7.0 (IE7) as soon as possible. Other popular websites such as Google and Youtube are also phasing out IE6 support this month. 

Upgrading is easy and only takes 10-15 minutes.

If you need further assistance, please contact the Helpdesk at 432-HELP and we can walk you through it.

We are working on a means to efficiently push out an upgrade to the community.  However, due to the time required to do the install, we are currently recommending manual upgrades at your leisure.

NOTE: Although Internet Explorer 8  (IE8) is also available, IE7 is currently still the supported web browser for Central Administrative Systems
(Oracle Financial, HUBS, CREW, PeopleSoft, CAADS, GMAS, etc.).

Related reading:

Spring Computer Training Courses

We are pleased to offer a spring series of computer training courses from March through June for HSPH faculty and staff.  The courses are offered free of charge and are conveniently located in Kresge Building computer laboratories.

Courses include:

  • New Features of Microsoft Office 2007 (multiple sessions)
  • Intermediate MS Excel 2007
  • Intermediate MS Powperpoint 2007
  • Beginner and Intermediate MS Project 2007
  • Adobe Captivate
  • Groupwise 8

To sign up for courses and to view course descriptions, please visit:

https://webapps.sph.harvard.edu/internal/computer-training/
MS Office 2007 upgrades are available to the community free of charge as part of the University’s Enterprise Microsoft agreement.  Because the Office 2007 user interface is different from previous versions of MS Office, we have set up training sessions
monthly from March through June to assist with the transition.

Kresge 209 training classroom
These courses are sponsored by the Information Technology Department and the Office of Human Resources.

If you have further questions, please contact the Helpdesk at 432-HELP.

Audio Recording Using the MicroTrack II

The HSPH Information Technology technology department has several new portable audio recorders available for community use.

The M-Audio’s Microtrack II recorders are ideal for quick recordings for course websites, meeting recordings, and podcasts.  The recorders are as easy or easier to use than most digital cameras and offer professional quality at a very reasonable price.

User Service’s David Shelton and Julie Lantz have produced the following “how-to” video to get users started.

How to Use the MicroTrack II

You can also download the MicroTrack II Training Video. 

Product details (from M-Audio’s website):
“The redesigned MicroTrack II brings even more professional features to the original high-fidelity mobile digital recorder that’s been embraced by audio and film professionals worldwide. With an extended input gain range, analog input limiter, 48V phantom power, faster file transfer rate, seamless recording of files beyond 2GB in size and other enhancements, MicroTrack II delivers the highest quality mobile recording experience available today. Simply record WAV (BWF) and MP3 files to CompactFlash or Microdrives through balanced line inputs or built-in microphone preamps—then drag and drop recordings to your computer via high-speed USB 2.0 for immediate editing or Web posting. MicroTrack II is perfect for a wide variety of applications including field recording, capturing live shows, songwriting, education and more.”

Finally, we have an IT staff connection to this product.  Prior to joining HSPH, Sarah Bearse, our Group Leader for Media Services, was the lead engineer on the development of this award-winning product.  She spent a summer in China working with a team to bring her design from concept to production.

Please call the Helpdesk at 432-HELP to reserve a recorder, request a demo or find out more information on purchasing your own recorder.

IT Ticket Satisfation Survey

The Information Technology department values your input on our performance.  We aim to provide the best service possible to our users and, in order to do so, we need to know how our service rates to your standards.

We have launched the Ticket Satisfaction Survey to collect feedback from you and the rest of the community on every task that we help you with.

When you receive your email confirmation that your issues have been closed, there will be a link to login to our ticketing system. On this page, you will see all of your open and closed tickets. If you click on a closed ticket, you will be able to fill out the Ticket Satisfaction Survey to give us feedback on that particular ticket.

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Once you have clicked TICKET SATISFACTION SURVEY you will be able to fill out the survey.

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Give us a star rating for each of the areas and leave an option comment. It is that simple!