The HSPH Information Technology Department has received a number of requests from the community for custom training courses for their office or group. We are pleased to be able to assist in coordinating these training sessions with our training partner, New Horizons of Boston.
Classes will be held onsite in one of our computer classrooms (Kresge LL10, Kresge 209). All classes are taught by professional trainers and incude course materials.
For pricing information on custom courses, please visit our internal site at:
Examples of course that have been arranged include:
- Training a group 10 people from a research project on MS Project 2007
- Training an entire office on New Features of MS Office 2007
Some groups have found that having their entire office learning new software in one sitting has led to better adoption of the new technology.
The HSPH Department of Information Technology is pleased to announce HSPH’s participation in the Microsoft Home Use Program (HUP).
This provision in the University’s Microsoft enterprise license, allows HSPH faculty and staff to purchase:
- Microsoft Office 2007 for PC
- Microsoft Offce 2008 for Mac
- Microsoft Project 2007
- Microsoft Visio 2007
for personal home use on non-Harvard owned machines at deep discounts.
For costs and purchasing information please visit:
Harvard/Microsoft at Home (HSPH only, Pin-protected)
Technicians are in the field this morning to address any remaining issues with the McAfee issue from yesterday. Our push of the updated data file for Novell users was successful for most users.
If your computer remains in a reboot loop, please contact the Helpdesk at 432-HELP or email@example.com and we will schedule a technician for an office visit as soon as possible.
Thank you for your continued patience.
At approximately 10 am, an error message popped up on hundreds of HSPH computers warning users that they had a virus and their computer would shut down in 1 minute. Their computer was then stuck in a reboot cycle.
This was not actually a computer virus outbreak, but rather a faulty data update from our security vendor McAfee. This issue was global and not isolated to HSPH. There are reports of other universities, government agencies, and businesses experiencing similar issues (see below for news articles).
- Issues surfaced at approximately 10 am after computers at HSPH started to receive the automatic update from McAfee (DAT 5958).
- HSPH IT staff worked closely with McAfee for several hours including hosting a Webex session from McAfee to an “infected” machine at HSPH.
- McAfee released an updated data file at approximately 1 pm.
- HSPH IT staff tested both a pushed deployment fix using Novell and a manual fix for other users.
- At 2 pm, HSPH Helpdesk sent email to community with instructions for Novell users to update the data file.
- At 2:30 pm, HSPH Helpdesk staff started going floor to floor to update computers in need of manual updates.
- Computer laboratory machines and classroom machines were not impacted. Neither students working in computer laboratories nor courses were affected.
- Mac computers were not impacted.
- Not all users at HSPH were impacted.
Update procedure if on Novell network:
- REBOOT your computer
- LOGIN to Novell
- Wait for the computer to RESTART itself (approximately 1-2 minutes)
- Your computer should then be updated with the new data file and you can login.
Update procedure if you do not login into Novell:
- Contact the Helpdesk at 432-HELP, firstname.lastname@example.org. It will most likely require a technician visit to manually install the new datafiles.
HSPH faculty and staff are reminded that HSPH participates in the University Microsoft Enterprise site licensing program. The following products are available from the HSPH Helpdesk free of charge:
- Microsoft Office 2007
- Microsoft Project 2007
- Microsoft Visio 2007
- Microsoft operating system upgrades
Other Microsoft products are available. Please contact the Helpdesk at 432-HELP for further information or to schedule an installation/upgrade of a Microsoft product. We can only install MS Products on HSPH owned computers and laptops and IT staff members must do the install.
If you are interested in training in MS Office 2007 or MS Project 2007, there are several upcoming on-site classes also offered free of charge. Registration for training opportunities may be found at: https://webapps.sph.harvard.edu/internal/computer-training/.
We currently include MS Office 2003 as part of the software image we provide on new, Harvard-owned computer purchases. We will upgrade to Office 2007 upon request.
Software distribution and llicensing for home use and student use is currently being finalized. Look for an announcement shortly!
On March 17, 2010, the HSPH Information Technology Department hosted our first technology day in the Kresge Cafeteria Atrium. Thank you for stopping by and visting with Dell, Polycom, and our staff.
User Services Mike Demarco (lower left) and Dell’s Peter Ton (upper left) show the new Dell laptop and desktop models available to the community through the University’s Dell contract.
Fred Sheahan of HSPH’s Instructional Computing Facility led a demonstration on the use of TurningPoint audience response systems.
A recent Boston Globe article reported “One million Massachusetts residents–or 1 in 6 people–have had their credit card numbers, medical records, or other personal information leaked or stolen over the past two years.”
In an effort to educate the community on responsibilities, policies, procedures and technology in place at HSPH, the Information Technology department hosted a security briefing for the community on March 16, 2010.
View On Demand Video:
View: HSPH Information Security Update
TIP: to fastforward and/or enlarge the video, right click on the presentation and select “Play in Real Player.”
- Taso Markatos, Chief for Information Technology and
- Andrew Ross, HSPH Security Manager.
- Discussion of Security Case Studies
- Types of Confidential Information
- High Risk Confidential Information (HRCI)
- Why We Are Focusing on This Issue
- Obtaining and Storing HRCI
- Exchanging Confidential Files
- Encrypting Laptops
- Recent Security Developments
- What We Are Asking of You
We are pleased to add two additional computer training courses in June to the spring training schedule. The first offerings of MS Excel 2007 and Powerpoint 2007 in March and April filled quickly. We had a number of requests for additional courses from the community.
Intermediate MS Excel 2007 will be taught on:
- Part I: Wednesday, June 16, 1 pm to 4 pm, Kresge 209
- Part II: Wednesday, June 23, 1 pm to 4 pm, Kresge 209
Intermediate MS Powerpoint 2007 will be taught on:
- Part I: Wednesday, June 16, 9 am to noon, Kresge 209
- Part II: Wednesday, June 23, 9 am to noon, Kresge 209
The courses are offered free of charge and are conveniently located in Kresge Building
There are also still spaces remaining in New Features of MS Office 2007, Adobe Captivate, Groupwise 8 and MS Project classes offered this spring.
Register today at: https://webapps.sph.harvard.edu/internal/computer-training/index.cfm
It is time to retire Internet Explorer 6 (IE6).
Many people in the community are still using IE6. Due to compatibility requirements of new MyHSPH portal software that the school will be launching later this spring, we recommend that all users upgrade to Internet Explorer 7.0 (IE7) as soon as possible. Other popular websites such as Google and Youtube are also phasing out IE6 support this month.
Upgrading is easy and only takes 10-15 minutes.
If you need further assistance, please contact the Helpdesk at 432-HELP and we can walk you through it.
We are working on a means to efficiently push out an upgrade to the community. However, due to the time required to do the install, we are currently recommending manual upgrades at your leisure.
NOTE: Although Internet Explorer 8 (IE8) is also available, IE7 is currently still the supported web browser for Central Administrative Systems
(Oracle Financial, HUBS, CREW, PeopleSoft, CAADS, GMAS, etc.).
- YouTube, Google and the Slow Death of IE6, Wall Street Journal blogs, March 3, 2010
- New IE hole exploited in attacks on U.S. firms, CNET, January 14, 2010 (In January/February, IT pushed out security patches to all IE6 and IE7 users to fix this issue)
- Google Phasing out IE6, CNET, January 29, 2010
- Microsoft: Breaking up with IE6 is hard to do, CNET, August 13, 2009
We are pleased to offer a spring series of computer training courses from March through June for HSPH faculty and staff. The courses are offered free of charge and are conveniently located in Kresge Building computer laboratories.
- New Features of Microsoft Office 2007 (multiple sessions)
- Intermediate MS Excel 2007
- Intermediate MS Powperpoint 2007
- Beginner and Intermediate MS Project 2007
- Adobe Captivate
- Groupwise 8
To sign up for courses and to view course descriptions, please visit:
MS Office 2007 upgrades are available to the community free of charge as part of the University’s Enterprise Microsoft agreement. Because the Office 2007 user interface is different from previous versions of MS Office, we have set up training sessions
monthly from March through June to assist with the transition.
Kresge 209 training classroom
These courses are sponsored by the Information Technology Department and the Office of Human Resources.
If you have further questions, please contact the Helpdesk at 432-HELP.