The HSPH Department of Information Technology welcomes new hire, Patrick Creedon. Patrick will work as a user support specialist in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community.
Patrick is a graduate of Emerson College where he earned a bachelors of arts degree in television video. Patrick is transferring from Harvard’s Radcliffe Institute for Advanced Study where he has worked since 2008. His work included coordinating Radcliffe’s meeting spaces, managing events, and working with AV vendors on room repairs. He has significant AV troubleshooting expertise in a classroom and auditorium setting.
Photo by David Shelton
Patrick worked previously at Boston University overseeing their “Experience Room.” The Boston University Experience is “a unique and compelling multimedia presentation that showcases the University’s long—standing tradition of academic excellence and leadership for social change. This state-of-the-art facility is one of a kind-no other university or
college has such a facility.” The Experience Room was used for both admissions and for special events.
Patrick also completed several internships in the television industry at WBZ TV/CBS 4 Boston.
Please join us in welcoming Patrick to our technical staff and to the HSPH community!
Interesting fact: Patrick works part-time at the Apple Store in Hingham MA as a Mac Specialist. We are very excited to have a Mac expert on staff.
The HSPH Department of Information Technology welcomes full-time intern, Kianna Perry. Kianna will work in our User Services
Group and will provide helpdesk, desktop, classroom, and media services support to the community through July 2010.
Kianna is a Year-Up Boston intern. At Year Up, she successfully completed their outstanding computer technician curriculum which included training in MS Office, desktop imaging, virus scanning, and troubleshooting computer hardware.
Kianna has quickly become a valuable team member closing helpdesk tickets, recording classes, and working on a number of projects including assisting in planning of our HSPH Technology Day on March 16, 2010.
Photo by David Shelton
Please join us in welcoming Kianna to our technical staff and to the HSPH community!
The HSPH Department of Information Technology welcomes full-time coop, Nicholas Wong. Nick will work in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community.
Nick is a current junior at Northeastern University where he is studying business management. His interest in information technology was sparked by a course in information systems management.
Photo by David Shelton
Please join us in welcoming Nick to our technical staff and to the HSPH community!
Interesting fact: Last spring in his previous coop assignment, Nick worked at Chinatown’s Kwong Kow chinese school as a teacher’s assistant. He worked with students after school on homework assignments, language studies, and other activities. Nick is fluent in Cantonese.
The HSPH Department of Information Technology welcomes full-time coop, Joseph Devito. Joe will work in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community.
Joe is a current senior at Wentworth Institute of Technology where he is studying computer network and information systems.
Photo by Julie Lantz
Joe is no stranger to HSPH. He has worked several summers in both the Department of Information Technology and the Operations Office. Most recently in the fall, he worked part-time in the afternoons at the Helpdesk from 3 pm to 6 pm.
Please join us in welcoming Joe to our full-time staff!
Interesting fact: Joe has worked on many renovation projects with the Operations Office including the renovation of the Human Resources Offices on Kresge 5th floor.
The HSPH Department of Information Technology welcomes new hire, Michael DeMarco. Michael will work as a senior user support specialist in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community.
Michael is a graduate of Johnson State College in Vermont where he earned a bachelors of science degree in environmental science.
Prior to a brief contract assignment at Harvard Business School, Michael spent 3 years at the Liberty Hotel in Boston where he coordinated all aspects of information technology for a busy 300-room luxury hotel. His work included VOIP networking, wireless computing, audio-visual conference services, security systems, and hotel management computer systems.
Photo by Julie Lantz
Michael worked previously at IDX/General Electric Healthcare as a technical support specialist where he provided customer service support for hospital billing applications nationally. Working closely with network and server engineers, he worked through issues from problem notification to resolution.
Michael has significant experience training staff members on use of software as well as in managing complex technical projects.
Please join us in welcoming Michael to our technical staff and to the HSPH community!
Interesting fact: Michael was a NSCAA first team all-American in soccer playing soccer at both University of Vermont and Johnson State College. After graduation, he spent some time coaching soccer.
The HSPH Department of Information Technology in collaboration with the Office of Human Resources is pleased to announce a new partnership with Year Up Boston. In February, HSPH will welcome a new user support assistant to our User Services group for a six month internship.
Year Up is a
one-year, intensive training program that provides urban young adults 18-24 with a unique combination of technical and professional skills, college credits, an educational stipend and corporate internship.
Deane Eastwood, Assistant IT Director; Cesar Mieses, Human Resources Officer, Office of Human Resources; and Raina Gaurishankar, Employment Manager, Office of Human Resources, recently visited the Year Up Office on Summer Street and were extremely impressed with both the program’s curriculum and successes.
We will post further information to this blog once the program launches in 2010.
President Obama visits Year Up Washington in June 2009, photo courtesy of Year Up
For more information about the program, please visit:
The HSPH Department of Information Technology welcomes new hire, Jeremy St. Marie. Jeremy will work as a user support specialist in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community. Jeremy has spent the last three months at the HSPH Helpdesk as a temp employee and made an immediate impact as a valuable team member.
Jeremy is a graduate of Central Connecticut State University with a degree in industrial technology and networking technology.
Jeremy spent 4+ years at Central Connecticut State’s IT Office moving from student worker to full-time deployment leader for a number of large projects as a co-op. Central Connecticut State’s IT Office is a busy hub providing support to a population of more than 1,000 faculty and staff and
over 12,000 students where Jeremy received hundreds of calls weekly during peek time periods. Jeremy has experience working in student
computing laboratories as well as in the field resolving issues for faculty and staff.
Photo by Julie Lantz
Jeremy has extensive experience with PC/Windows environment, Dell hardware, and many types of software. He is Dell desktop and laptop certified as well as CompTIA A+ certified.
Please join us in welcoming Jeremy to our technical staff and to the HSPH community!
Prior to heading off to college, Jeremy worked for several years in a local grocery store bakery in Farmington, CT. In Jeremy’s free time, he continues to enjoy baking all types of desserts!
We are pleased to announce the promotion of Andy Ross from Unix Systems Administrator to HSPH Security Manager. Andy has worked in the HSPH Department of Information Technology at HSPH for the past 9 years and has played a critical role in keeping our core servers, including email servers, operating smoothly 24-7-365.
Andy’s extensive experience with both server and network administration will allow for a smooth transition to this new and
important role. In preparation for the new role, Andy spent several months training with both top security vendors and with central
university security professionals.
As security manager, Andy will oversee security technology and policies as well as work with the community to educate users on best practices. His work will involve a variety of systems and processes including:
- Web and application servers
- Confidential and high-risk information including student records, research data, financial and ecommerce information
- Secure file transfer
- Laptop and PC encryption
- Remote computing
- Community best practices
- Auditing, risk assessment and compliance work with school and central university administration
Congratulations to Andy!
Prior to joining HSPH, Andy served our country for 8 years in the United States Army rising to the rank of sergeant.
We are happy to have Andy on board providing security for HSPH!
We are pleased to announce the promotion of Christopher Cahill from User Support Associate to Group Leader for Helpdesk and Desktop Services.
Chris is a long-service HSPH employee with nearly 18 years of experience at HSPH in a variety of roles. He has worked in the HSPH Department of Information Technology since 2005. Prior to joining the IT Office, Chris worked for the Center for Population and Development Studies.
In his new role as group leader, Chris will coordinate and supervise the work of our team of user support associates including:
- Managing helpdesk tickets, emails, phone calls, and walk-in computer support,
- Coordinating support visits to staff and faculty members offices,
- Coordinating enterprise-wide projects such as the safeboot laptop encryption project, student laboratory computer imaging, and Office 2007 rollout,
- Coordinating community computer training, and
- Serving on key university committees as our HSPH representative
Congratulations to Chris!
While at the Center for Population and Development Studies, Chris was a jack-of-all trades computer technician. He not only provided day-to-day support, but also developed and maintained all the Center’s websites, designed the audio-visual systems for conference rooms at 9 Bow and 22 Plympton Streets, and worked on network planning for the buildings.
We are pleased to announce the promotion of Sarah Bearse from Audio-Visual Systems Engineer to Group Leader for Media Services.
Sarah joined HSPH just one short year ago and has made a huge contribution to our operation and to the community. She has been instrumental in leading a number of key renovations including:
- Kresge G1 audience microphone replacements
- FXB G11 AV renovation
- Kresge cafeteria AV renovation
- Extensive rewiring of Kresge G2 and G3 equipment racks
- Replacement of all wireless microphones at HSPH
- Replacement of a number of classroom projectors and room control systems
- Numerous departmental conference room and office AV installations
Sarah has also staffed nearly all major events over the past year providing the community with outstanding service.
In her new role as group leader, Sarah will coordinate and supervise the work of our team of user support associates around media service requests including:
- Event and classroom capture, web streaming
- Video and web conferencing
- Video and podcast production
- Installations, renovations, and infrastructure planning
- AV troubleshooting
- Community training and staff development
Congratulations to Sarah!
Prior to joining HSPH, Sarah was the lead engineer on the development of an award-winning MP3 (podcast) recorder for M-Audio. She spent a summer in China working with a team to bring her design from concept to production.
We have several Microtrack II units available for community use. The units are ideal for quick podcast or audio capture in a classroom. File transfer is as easy as file transfer on a digital camera. For more information or a tutorial, please contact the Helpdesk at 432-HELP.