Category Archives: Apple/Mac

Email Service Interruption on Mac Computers

UPDATE 2:40 PM, July 11

We have been informed by HUIT that the Outlook Email issue has been resolved. The issue was caused by a bad software update sent out by Microsoft. HUIT worked with Microsoft to fix this.

Please contact us if you are still experiencing any problems connecting with Outlook 2011 for Mac, MacMail or the Outlook Web Access.

Again, we apologize for the issues over the last 2 days.


UPDATE 10:30 AM, July 11

The University is still experiencing issues with the Outlook Email system, it is primarily affecting Apple users and Outlook Web Access users. We are in constant communication with HUIT on a resolution for this situation.  HUIT is in constant communication with Microsoft to resolve this issue.

We would ask that Apple users  who use the Outlook 2011 client or MacMail to use the Outlook Web Access at to access their email, it is running slowly but it will connect and allow you to use your email.

We will send out further communications as we get more information on the situation. We are sorry for any inconvenience this may be causing.

Thank You,
IT Helpdesk


UPDATE 9:00 AM, July 11: The issue persists.  HUIT engineers continue to work on the issue.



Beginning at approximately 9:40 am on July 10, 2013, the Harvard University ICEMail system began experiencing issues with MAC Outlook connections.  Additionally, the Outlook Web Access has been periodically slow for HSPH community members.

Univerisity engineers are working with Microsoft on resolving the issue.  We will update the community as soon as we have more information

Apple OS Lion is now supported

The HSPH IT Department is pleased to announce that we are now able to support Apple OS Lion. We have finished our testing of the Lion OS and have found no issues with it and the HSPH applications that we support.

Please contact the Helpdesk at, 617-432-HELP,  if you have any questions.

Thank You!
IT Helpdesk

Verizon iPhone

iPhone from Verizon is not currently supported by HSPH IT using HSPH-provided fee-based service. We have been informed by our vendor Notify Technology that they are currently not supporting Notifylink on the Verizon iPhones. Notfiylink is the fee-based service we install that allows HSPH email, calendar and contacts to fully sync to the iPhone.

We currently do not have a time frame from them for supporting this model. We will begin full support for the Verizon iPhone once Notify Technology informs us of their support. We will send an announcement when this happens.

Please contact the IT Helpdesk at 617?432?4357, or, if you need any further information.

A second iPad brownbag luncheon scheduled for November 17, 2010

On October 26, 2010, User Services’ Patrick Creedon hosted a brown bag luncheon on the iPad at HSPH.  The event filled up quickly and was well received.  Thank you to all that attended!

We have arranged for a second session on Wednesday, November 17th in Kresge room 110 at 12:00pm.

Space is limited so please RSVP to the Helpdesk by email at Look for announcements on future brown bag discussions:

  • December: Communication options (Skype, Webex/web conferencing, video conferencing and telepresence)
  • January: Mac support at HSPH

Ipad Event Information:
You may have noticed that User Services’ staff members have been accessing Helpdesk tickets and completing other field work on iPads.  Over the past three months, we have been piloting iPads to assist us in our day-to-day activities.  We would now like to share with you what we have learned about their usefulness at HSPH.

Please join us on Tuesday, November 26th in Kresge room 110 at 12:00pm for an informal session on this emerging techology.  This session will be hosted by User Services’ Patrick Creedon.  Patrick previously worked part-time at the Apple Store and is our local Mac expert.  We will have iPads on hand for you to test.

Some topics Patrick will cover:

  • Learn about purchasing and basic information
  • Learn about popular Ipad applications
  • Learn about email, calendaring, viewing meeting materials, and more
  • Bring your questions!

HSPH iPhone and Android Apps are Live!

In early August, the school published its first iPhone and Android mobile application called Harvard Public Health News


This effort was lead by Sam Harp, Director of Marketing, Office for External Relations.  IT’s Christopher Ternan, HSPH webmaster, visually designed the application and provided technical support for the effort. 

The HSPH Public Health News app is designed to help members of the HSPH Community and others connect with each other and stay up-to-date on breaking public health news and research, plus events and activities going around the school.

The app features:

  • News and Information: top news stories, press releases, global health news stories, twitter feed, …
  • Multimedia: videos from HSPH Youtube channel, podcasts, photos
  • Community: message boards, calendar, Facebook Connect
  • And more including historical information about HSPH

The application is powered by a product called MobileRoadie.

Download the app!
Follow this link on your iPhone to download from iTunes or search the App Store for “HSPH.”

Additional Screenshots





iPhone at HSPH?


A common question received at the Helpdesk from the community is
“Can I sync an iPhone to my HSPH email account?”

Yes!  We provide full support for the iPhone.


Users need:

  1. iPhone (purchased online, at Mac Store, …)
  2. Cell phone service on AT&T network (arranged at time of Iphone purchase)
  3. Notifylink software license (purchased through IT Office at the Helpdesk at the cost of $130/year)

Once you have the phone and service, schedule an appointment with the Helpdesk at 432-HELP or, and we’ll help you install the software and configure your system.  Please include a 33 digit billing code for Notifylink licensing.

Mac OS 10.6 Snow Leopard

On August 26, 2009, Apple released its latest operating system MAC OS X Snow Leopard.  While we in HSPH IT are excited about the new OS, we are not currently supporting the release at HSPH and installations of the new OS could cause issues interacting with HSPH systems.

Initial tests by our Helpdesk staff proved problematic.  Testing included the Novell client and Groupwise client.  Additionally, disk encryption using PGP is not currently fully supported in Snow Leopard.

Please avoid upgrading to Snow Leopard at this time.
Until software vendors have released versions of their application that are fully compatiable with Snow Leopard, HSPH IT will be unable to fully support users running Snow Leopard.

FAS has made a similar announcement regarding Snow Leopard.

We, at HSPH made a similar announcement regarding Microsoft Vista, when it was released.