Category Archives: Apple/Mac

Tech Day will be held on September 25

Tech Day 2014Do you have technology questions and don’t know who to ask? Have you ever wondered who all these “IT” folks are and how they can help you? Do you like free stuff? If you answered yes to any of these questions, you’re in luck!

The HSPH Information Technology department is hosting a Tech Day on:

September 25th from 12:30 to 2 in the Kresge Cafeteria Atrium

We’ll be showing off the latest tech from tablets to video conferencing, hosting mini-talks, and raffling away prizes.

Come join us, meet the team, and have a great time.

Tentative Agenda

Tables:

  • Dell — representatives from Dell will have the latest laptop, tablets and other machines available through the Harvard contract.
  • Harvard TPC — representatives from Harvard’s Technology Product Center will have the latest Apple products available through the Harvard contract.
  • Office 365 — User Services Team will demonstrate Office 365, a cloud-based email that HSPH will be migrating to in 2015.
  • WordPress — the HSPH web team will demonstrate and explain the School’s site-wide responsive design on a variety of devices.
  • Canvas — Media and Educational Technology Services (METS) will demonstrate Canvas, the learning management system that HSPH and Harvard are rolling out over the next year.
  • MediaSite — METS will demonstrate MediaSite, HSPH’s new course capture system that was launched in September 2014.
  • BlueJeans – BlueJeans video conferencing will host a remote session to demonstrate their video conferencing bridging service.
  • Virtual Desktops – The server team will be demonstrating our new virtual desktop, which will allow you to work on the same desktop from anywhere…

Tours:

  • We will offer quick 10 minute tours of the two new distance learning studios in Kresge LL and the HSPH server room.
Tech Day 2012

Hundreds of people stopped by a previous tech day to view new products and services.

Mini-talks (15 minute Q&A talks in Kresge 110):

  • Apple support: What do we offer?
  • Personal security (HRCI, Encryption, Privacy, and Virus Protection)
  • Digital signage
  • Google analytics
  • General Q & A

Email Service Interruption on Mac Computers

UPDATE 2:40 PM, July 11

We have been informed by HUIT that the Outlook Email issue has been resolved. The issue was caused by a bad software update sent out by Microsoft. HUIT worked with Microsoft to fix this.

Please contact us if you are still experiencing any problems connecting with Outlook 2011 for Mac, MacMail or the Outlook Web Access.

Again, we apologize for the issues over the last 2 days.

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UPDATE 10:30 AM, July 11

The University is still experiencing issues with the Outlook Email system, it is primarily affecting Apple users and Outlook Web Access users. We are in constant communication with HUIT on a resolution for this situation.  HUIT is in constant communication with Microsoft to resolve this issue.

We would ask that Apple users  who use the Outlook 2011 client or MacMail to use the Outlook Web Access at http://icemail.harvard.edu to access their email, it is running slowly but it will connect and allow you to use your email.

We will send out further communications as we get more information on the situation. We are sorry for any inconvenience this may be causing.

Thank You,
IT Helpdesk

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UPDATE 9:00 AM, July 11: The issue persists.  HUIT engineers continue to work on the issue.

—–

INITIAL ANNOUNCEMENT, 10:00 AM, July 10

Beginning at approximately 9:40 am on July 10, 2013, the Harvard University ICEMail system began experiencing issues with MAC Outlook connections.  Additionally, the Outlook Web Access has been periodically slow for HSPH community members.

Univerisity engineers are working with Microsoft on resolving the issue.  We will update the community as soon as we have more information

Apple OS Lion is now supported

The HSPH IT Department is pleased to announce that we are now able to support Apple OS Lion. We have finished our testing of the Lion OS and have found no issues with it and the HSPH applications that we support.

Please contact the Helpdesk at helpdesk@hsph.harvard.edu, 617-432-HELP,  if you have any questions.

Thank You!
IT Helpdesk

Verizon iPhone

iPhone from Verizon is not currently supported by HSPH IT using HSPH-provided fee-based service. We have been informed by our vendor Notify Technology that they are currently not supporting Notifylink on the Verizon iPhones. Notfiylink is the fee-based service we install that allows HSPH email, calendar and contacts to fully sync to the iPhone.

We currently do not have a time frame from them for supporting this model. We will begin full support for the Verizon iPhone once Notify Technology informs us of their support. We will send an announcement when this happens.

Please contact the IT Helpdesk at 617?432?4357, or helpdesk@hsph.harvard.edu, if you need any further information.

A second iPad brownbag luncheon scheduled for November 17, 2010

On October 26, 2010, User Services’ Patrick Creedon hosted a brown bag luncheon on the iPad at HSPH.  The event filled up quickly and was well received.  Thank you to all that attended!

We have arranged for a second session on Wednesday, November 17th in Kresge room 110 at 12:00pm.

Space is limited so please RSVP to the Helpdesk by email at helpdesk@hsph.harvard.edu. Look for announcements on future brown bag discussions:

  • December: Communication options (Skype, Webex/web conferencing, video conferencing and telepresence)
  • January: Mac support at HSPH

Ipad Event Information:
You may have noticed that User Services’ staff members have been accessing Helpdesk tickets and completing other field work on iPads.  Over the past three months, we have been piloting iPads to assist us in our day-to-day activities.  We would now like to share with you what we have learned about their usefulness at HSPH.

Please join us on Tuesday, November 26th in Kresge room 110 at 12:00pm for an informal session on this emerging techology.  This session will be hosted by User Services’ Patrick Creedon.  Patrick previously worked part-time at the Apple Store and is our local Mac expert.  We will have iPads on hand for you to test.

Some topics Patrick will cover:

  • Learn about purchasing and basic information
  • Learn about popular Ipad applications
  • Learn about email, calendaring, viewing meeting materials, and more
  • Bring your questions!

HSPH iPhone and Android Apps are Live!

In early August, the school published its first iPhone and Android mobile application called Harvard Public Health News

hsph-iphone-new.jpg

This effort was lead by Sam Harp, Director of Marketing, Office for External Relations.  IT’s Christopher Ternan, HSPH webmaster, visually designed the application and provided technical support for the effort. 

The HSPH Public Health News app is designed to help members of the HSPH Community and others connect with each other and stay up-to-date on breaking public health news and research, plus events and activities going around the school.

The app features:

  • News and Information: top news stories, press releases, global health news stories, twitter feed, …
  • Multimedia: videos from HSPH Youtube channel, podcasts, photos
  • Community: message boards, calendar, Facebook Connect
  • And more including historical information about HSPH

The application is powered by a product called MobileRoadie.

Download the app!
Follow this link on your iPhone to download from iTunes or search the App Store for “HSPH.”

Additional Screenshots

iphone-news1.jpg

iphone-news2.jpg

iphone-news3.jpg

iphone-news5.jpg

iPhone at HSPH?

Yes! 

A common question received at the Helpdesk from the community is
“Can I sync an iPhone to my HSPH email account?”

Yes!  We provide full support for the iPhone.

hsph-iphone-new.jpg

Users need:

  1. iPhone (purchased online, at Mac Store, …)
  2. Cell phone service on AT&T network (arranged at time of Iphone purchase)
  3. Notifylink software license (purchased through IT Office at the Helpdesk at the cost of $130/year)

Once you have the phone and service, schedule an appointment with the Helpdesk at 432-HELP or helpdesk@hsph.harvard.edu, and we’ll help you install the software and configure your system.  Please include a 33 digit billing code for Notifylink licensing.

Mac OS 10.6 Snow Leopard

On August 26, 2009, Apple released its latest operating system MAC OS X Snow Leopard.  While we in HSPH IT are excited about the new OS, we are not currently supporting the release at HSPH and installations of the new OS could cause issues interacting with HSPH systems.

Initial tests by our Helpdesk staff proved problematic.  Testing included the Novell client and Groupwise client.  Additionally, disk encryption using PGP is not currently fully supported in Snow Leopard.

Please avoid upgrading to Snow Leopard at this time.
Until software vendors have released versions of their application that are fully compatiable with Snow Leopard, HSPH IT will be unable to fully support users running Snow Leopard.

FAS has made a similar announcement regarding Snow Leopard.

We, at HSPH made a similar announcement regarding Microsoft Vista, when it was released.