Category Archives: New Products

Tools to help your HSPH website shine

Summer is an ideal time to look through your site and make sure that everything is shipshape for the upcoming school year. The WebTeam has developed tools to help you identify problems and has suggestions for addressing these problems to make your site shine for the fall. Below are solutions to three common website issues – broken links, typos, and images that lack alt text.

Broken Links

broken_linksBroken links happen. You may have linked long ago to a site that’s now deleted or has since been updated. Such broken links adversely affect your search rankings on Google and are also very frustrating to users who can’t find the content they’re seeking. To help you find and fix broken links, the Broken Link Checker tool on your site’s dashboard will do all the hard work for you. And if you’re one of the primary site administrators, you’ll also be receiving email notifications about broken links on your site.

Click here for a tutorial on how to use the Broken Link Checker tool.

Typos

proofreaderWe all occasionally make typos. Unfortunately, typos on websites are there for the world to see and detract from a site’s overall professionalism. To rid your site of typos, you can use the Proofreading tool that’s built into the editor on your dashboard. Just click on the button in the top toolbar and, similar to Microsoft Word, red and green underlines will appear in your text, allowing you to spot issues and correct them.

For a complete tutorial on how to use the Proofreading tool, please click here.

Image Alt Tags

Image Alt Tags ExampleWhen inserting images into your site, always fill in the boxes for title and alt text. Alt text, which stands for “Alternative Text,” is important for people with visual disabilities because screen readers use it to describe what is in a picture. Google also uses the alt text to determine what a picture contains, allowing people to search for images based on keywords. To create alt tags, try to write no more than one-sentence descriptions that are detailed but not wordy. For example, for a picture of soccer on the med school quad, you could write the following alt tag: “Students play soccer on the Harvard Medical School quad on a beautiful summer afternoon.” The sentence is concise yet fully describes what the photo shows.

Click here for more information on alt tags and click here for a guide to best practices.

New Virtual Private Network (VPN) Client

To All HSPH VPN Users,

When you log into the virtual private network (VPN) client, it will start an automatic update to the new Cisco AnyConnect Mobility Client. The update is very quick and will work on all Windows and Mac computers.

This will not change your login information nor how you use the VPN client.

Please contact the Helpdesk if you experience any problems with the upgrade.

Thank You!
IT Helpdesk

Network Drives and Laptop Encryption for Macs Now Available

Dear HSPH Faculty and Staff,

The Department of Information Technology is launching two important Apple Macintosh (Mac) projects:

  1. Providing Mac access to Novell network drives (P, S, and other drives)
  2. Encrypting all Harvard-owned Mac laptops using Credant endpoint encryption

About Network Drive Access

With a Novell product called Kanaka, we are now able to connect your Harvard-owned Mac laptop and desktop directly to the HSPH network drives, similar to a Windows-based computer with Novell. This will give you direct access to your P: drive (personal drive), your department S: drive (shared drive), and any other network drives to which you may have access.

Additionally, with an HSPH VPN account, you can connect to the network drives on a Mac laptop when you are not on the campus.

The Novell Kanaka installation only takes a few minutes and is free; however, there are some minimum requirements that must be met before we can connect your computer to the network:

  1. Mac OS X Version 10.7.5 or 10.8.2
    Your Mac’s operating system must be Lion (OS X Version 10.7.5) or Mountain Lion (10.8.2) If you need to update from Snow Leopard (10.6) or lower, your department must purchase the software; our technicians will then work with you to install the update.
  2. Laptop Encryption
    If the Mac is a laptop, encryption is a requirement. Network drive access will only be established after the laptop has been encrypted.

About Laptop Encryption

Full disk encryption is an important step in protecting confidential information and has now been mandated by Harvard University.

There will be no charge to encrypt your laptop. It will be provided free as a service of the Department of Information Technology.

(The encryption process also requires Mac OS X Lion (10.7.5) or Mountain Lion (10.8.2).  If you need to update from Snow Leopard (10.6) or lower, your department must purchase the software; our technicians will then work with you to install the update.)

All new Mac laptops will be encrypted when they are brought to the Helpdesk for setup.

For more information on the Credant Endpoint Encryption Project, please visit http://www.hsph.harvard.edu/information-technology/credant.

For more information on the University’s Enterprise Security policies, please visit: http://www.security.harvard.edu/enterprise-security-policy.

Scheduling

Christopher Cahill, our Help Desk Manager, will be contacting department administrators and individual users in the coming weeks to schedule setting up network access and/or laptop encryption.

If you would like to be put on our upgrade list, please email encryption@hsph.harvard.edu.  Please include if you have an iMac and/or Mac laptop and the current operating system of the computer(s) (see About this Mac in the menu bar).

We will then contact you to schedule the installations.  With more than 200 Macs at HSPH, we appreciate your patience during the rollout.

We hope that this offering will begin to bridge the gap in support for Apple/Mac products at HSPH.

Thank you,
HSPH Department of Information Technology

Announcing Microsoft Lync

Dear HSPH Faculty and Staff,

Are you interested in desktop video conferencing with others at HSPH and Harvard?

Are there times when instant messaging (IM) would be quicker and more efficient than email exchanges?

Would you like to quickly share your desktop for more effective collaboration?

The Department of Information Technology is pleased to announce the rollout of a new product called Microsoft Lync.  Lync is an easy-to-use software that integrates with Outlook and Office 2010 and offers the following features:

  • Instant Messaging (replaces GroupWise Messenger)
  • Multipoint desktop video conferencing (requires desktop video camera)
  • Desktop sharing
  • Presence (shows your and other’s current status integrating with Outlook calendar)

Product Information Sessions

The HSPH Helpdesk will host product demonstration on:

  • January 15, 12:00 to 1:00 pm, Kresge 110

If your department would like a demonstration at an upcoming meeting, please have your administrator contact Chris Cahill, User Services Manager, ctcahill@hsph.harvard.edu.

Cost
Lync is offered free of charge to all HSPH faculty and staff.

Installation
It takes just a few minutes to install!

Directions may be found at:  http://www.hsph.harvard.edu/administrative-offices/information-technology/hsph-it-policies/ms-lync-messenger/index.html

We encourage users to try the product in workgroups to test out features.

Further Product Information
For further product information, please visit the Microsoft product page at http://lync.microsoft.com/en-us/what-is-lync/Pages/what-is-lync.aspx

Microsoft has also made available an excellent video library of product uses and case studies at: http://lync.microsoft.com/en-us/resources/pages/resources.aspx?title=product-videos

We hope that the community will find this new tool helpful for collaboration.

Thank you,
HSPH Helpdesk

Watch the next Forum at HSPH on your iPhone or iPad

The next Forum at HSPH event is tomorrow, October 20, 2011 at 2:30 pm and entitled:

Reforming the 2012 Farm Bill: Subsidies, Food Assistance, and America’s Health

Try watching the event on your iPhone or iPad!

Tech Talk:  The Forum’s video page auto detects your mobile device and delivers an optimized stream for your device.  Video is hosted by an external vendor, MobileCDN, and fed from an encoder in the HSPH control room in Kresge G29.   The Leadership Studio, like many locations at HSPH, feed audio and video to the Kresge G29 control room over a fiber connection.

Television Hits from HSPH Leadership Studio

Professor Eric Rimm was interviewed by ABC News from the HSPH Leadership Studio on September 15, 2011.  This new broadcast feature allows faculty and researchers to reach broadcast networks for live or recorded high definition interviews without leaving HSPH.

View Video

This is the third successful television interview held in the Leadership Studio since we launched the broadcast service late this summer.

View other interviews:

Technical management of the HSPH Leadership Studio is provided by Sarah Bearse.

The Studio connects to Level 3′s Vyvx Network via fiber from HSPH to downtown Boston.  HSPH has contracted with Videolink of Newton to provide additional assistance with technical aspects of working the networks.

If you have media requests that could utilize this new HSPH offering, please contact Todd Datz, Director of News and Online Communications, Office of External Relations, 617-432-8413, tdatz@hsph.harvard.edu.

Android Phones Now Supported

We are pleased to announce that we are now able to support syncing GroupWise contacts, calendars and email to Android Phones.

If you would like to take advantage of this new feature, you will need to purchase a NotifyLink license from the IT Department. The cost is $150 per year.

To begin the setup process, your department administrator will need to send an email to the Helpdesk requesting a license for you. This email should include your contact information and a 33‑digit billing code. Once we have the license set up, we will contact you to schedule a time to configure your phone.

Please note that you can only have one Notifylink account for either an iPhone or an Android, the system will not allow 2 accounts for one person.

Please email the Helpdesk at helpdesk@hsph.harvard.edu if you have any questions.

Best,
IT Helpdesk

iPhone for Verizon now supported

We are pleased to announce that we are now able to support syncing GroupWise contacts, calendars and email to the Verizon iPhone.

If you would like to take advantage of this new ability, you will need to purchase a NotifyLink license from the IT Department. The cost is $150 per year.

To begin the setup process, your department administrator will need to send an email to the Helpdesk requesting a license for you. This email should include your contact information and a 33-digit billing code. Once we have the license set up, we will contact you to schedule a time to configure your  phone.

Please email the Helpdesk at helpdesk@hsph.harvard.edu if you have any questions.

Best,
IT Helpdesk

Verizon iPhone

iPhone from Verizon is not currently supported by HSPH IT using HSPH-provided fee-based service. We have been informed by our vendor Notify Technology that they are currently not supporting Notifylink on the Verizon iPhones. Notfiylink is the fee-based service we install that allows HSPH email, calendar and contacts to fully sync to the iPhone.

We currently do not have a time frame from them for supporting this model. We will begin full support for the Verizon iPhone once Notify Technology informs us of their support. We will send an announcement when this happens.

Please contact the IT Helpdesk at 617?432?4357, or helpdesk@hsph.harvard.edu, if you need any further information.