Category Archives: Server News

Successful Disaster Recovery Testing Over Winter Recess

The Department of Information Technology is pleased to report that our disaster recovery testing was very successful over winter break.

On Thursday, December 26, we moved all key systems from on-premises server rooms in the Kresge Building to our off-site disaster recovery site. We were fully operational within 8 hours, with most servers operational within 5 hours.

Server Room in Kresge Building

One of HSPH’s Server Rooms in the Kresge Building

These key systems included:

  • Network storage (P and S drives)
  • Critical building monitoring and security systems
  • Student information system, financial aid systems, and MyHSPH portal
  • Web application servers powering dozens of administrative applications
  • Database servers
  • Accellion secure file transfer service

From December 26 to December 30, we operated all services from our disaster recovery site with very few issues and with excellent speed.

On Monday, December 30, we successfully reverted all systems back to HSPH, reducing the total time required to 5 hours.

This also represents the first DR test the Department of Information Technology has completed with no employees on site. Staff members worked to move systems remotely, either from their homes or on the road in both California and Florida!

A special thank-you to the server team, Brian Pedranti, Tom Gatton, and Nate Varney, for their hard work during break. Additionally, we thank Caryn D’Agostino of the SIS team for their work with the student systems.  Finally, we thank the HSPH community for their patience on December 26 and December 30 during the maintenance window.

The creation of a disaster recovery and business continuity plan is very important, but actually testing and improving upon that plan is the most critical step toward reducing risk in case of an emergency.

Maintenance Window: Thursday, January 16, 2014

UPDATE: All updates were successful and systems are fully operational.

On Thursday, January 16, 2014 we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1 AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7 pm – 10:30pm:

The following services will be unaffected during the maintenance window: 

Upcoming maintenance dates:

  • 2/13/2014
  • 3/16/2014 (Moved to Sunday)
  • 4/10/2014
  • 5/18/2014 (Moved to Sunday)
  • 6/12/2014

Thank You,
HSPH Department of Information Technology

Maintenance Window: Thursday, December 12 and Pharros Printing Issue

UPDATE: As of 9:30 am, student printing is back online and fully functioning.

UPDATE: 8 am, Friday, December 13.  We are currently working on an issue with Pharros print release in student laboratories that resulted from last evening’s downtime.  All other upgrades were successful.

On Thursday, December 12, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1 AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7pm – 10:30pm:

The following services will be unaffected during the maintenance window: 

Thank You,
HSPH IT Department

Maintenance Window: Thursday, November 14

UPDATE: All updates were successful and systems are fully operational.

On Thursday, November 14, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1 AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7pm – 10:30pm:

The following services will be unaffected during the maintenance window: 

Upcoming maintenance dates:

  • 12/12/2013

Thank You,
HSPH IT Department

Maintenance Window: Thursday, October 10

UPDATE: All updates were successful and systems are fully operational.

On Thursday, October 10, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1 AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7pm – 10:30pm:

The following services will be unaffected during the maintenance window: 

Upcoming maintenance dates:

  • 11/14/2013
  • 12/12/2013

Thank You,
HSPH IT Department

Maintenance Window: Thursday September 12

UPDATE: All updates were successful and systems are fully operational.

On Thursday, September 12, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1 AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7pm – 10:30pm:

The following services will be unaffected during the maintenance window: 

Upcoming maintenance dates:

  • 10/10/2013
  • 11/14/2013
  • 12/12/2013

Thank You,
HSPH IT Department

Emergency Server Maintenance Planned for Saturday, September 7

UPDATE: All updates were successful and systems are fully operational.

On Saturday, September 7th, we will be performing a set of emergency upgrades to two of our general purpose file servers.

The maintenance window will last from 8PM to 11PM.

The following services will be unavailable from 8pm – 11pm:

  • File services, specifically
    • P: drives
    • EER, ENVSCIENG, ENVEPI, EOME, and PHP S: drive
  • ICF File services (G: and P: drives)
  • NetStorage
  • Kanaka

The following services will be unaffected during the maintenance window:

  • Print services
  • ICF Print services
  • Powerfaids and NetPartner
  • Web Server (main www.hsph.harvard.edu site)
  • Accellion File Transfer service
  • Wasabi
  • ALICE
  • MyHSPH Portal
  • HPCC system
  • HUIT Icemail (Outlook) system
  • ALICE Development/Testing systems

Upcoming maintenance dates:

  • 9/12/2013
  • 10/10/2013
  • 11/14/2013
  • 12/12/2013

Thank You,
Department of Information Technology

Maintenance Window Moved to Tuesday, July 16th

UDPATE: All updates were successful and systems are fully operational.

To all HSPH users,

Next Tuesday night, July 16th, we will be performing our normal system maintenance to all servers.   This is a change from the planned window on Thursday, July 11, 2013.

The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages: (You can continue to work, but may have brief pauses while services restart)

The following services will be unaffected during the maintenance window:

Upcoming Maintenance dates:

  • 8/18/2013 (note – moved to Sunday due to academic calendar)
  • 9/12/2013
  • 10/10/2013
  • 11/14/2013
  • 12/12/2013

 

Maintenance Window: Thursday, June 13, 2013

UPDATE: all updates were successful and all systems are operating normally.

To all HSPH users,

This Thursday night, June 13, 2013, we will be performing our monthly system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages:

You can continue to work, but may have brief pauses while services restart.

The following services will be unaffected during the maintenance window:

Thank you,
HSPH Department of Information Technology

Maintenance Window: Thursday, May 16th

To all HSPH users,

This Thursday night, May 19, 2013, we will be performing our monthly system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages between 9-10pm:

  • ICF File and Print services

You can continue to work, but may have brief pauses while services restart.

The following services will have one or two small outages:

You can continue to work, but may have brief pauses while services restart.

The following services will be unaffected during the maintenance window:

Upcoming maintenance dates:

  • 6/13/2013
  • 7/11/2013
  • 8/18/2013 (note – moved to Sunday due to academic calendar)
  • 9/12/2013
  • 10/10/2013
  • 11/14/2013
  • 12/12/2013

Thank you,
HSPH Department of Information Technology