The Department of Information Technology is writing to inform you of a system outage scheduled for the ALICE and myHarvardChan Student Information System (SIS) that will start Saturday, October 10th at 9:00am and end Monday, October 12th at 5:00pm.
During this maintenance window, we will install vendor-supplied software updates to our SIS. Continued updates allow us to keep features, functionality and security up to date.
The following systems are affected:
- myHarvardChan portal
- ALICE Self Service for Students and Faculty
- Internet Native Banner (Administrative users)
You will still be able to access unaffected services such as email, course sites, the School Events calendar, NetStorage, and more by visiting the current portal address: http://myharvardchan.sph.harvard.edu.
If we complete the work sooner than anticipated, we will notify all users when the systems are again available. We appreciate your patience during this very important upgrade process.
This Sunday, September 27th, Harvard University Information Technology, Network Services needs to perform network switch maintenance to our network gear.
The maintenance window will last from 7PM to 10PM.
There could be network outages and/or intermittent network connectivity for the following locations from 7pm – 10pm:
- Building 1
- Building 2
This maintenance is part of an upgrade to all switches at the Harvard T.H. Chan School of Public Health.
UPDATE: All services have been restored.
Part of the School’s 90 Smith Street location have been impacted by a network hardware outage. Technicians from HUIT Networking are currently working to restore full network connectivity to affected users.
Update: All updates were successful.
To All Harvard Chan School users:
On Thursday, July 16, we will be performing our normal monthly system maintenance to all servers and network gear. The maintenance window will last from 7PM to 1AM.
The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)
– File and Print services
– ICF File services
– ICF Print services
– Powerfaids and NetPartner
– Accellion File Transfer service
There will be a single, 15 minute outage between 7:00PM and 1:00AM to the Virtual Desktop System:
– ICF Physical machines and ICF VDI/Virtual Desktop System
– Staff VDI/Virtual Desktop System
The following services will be unavailable from 7pm – 10:30pm:
– myHarvardChan Portal
The following services will be unaffected during the maintenance window:
– Web Server (main www.hsph.harvard.edu site)
– HUIT ICEmail/O365 (Outlook) system
– ALICE Development/Testing systems
Please contact our I/T Helpdesk at (617)432-4357 or email email@example.com for any questions or concerns you may have regarding this information.
Upcoming maintenance dates:
- 8/16/2015 – Moved to Sunday, to accommodate Academic Calendar
Update, 4/27/2015, 7 pm: This issue has been resolved and access to resource accounts has been restored.
We have been informed by Harvard University IT (HUIT) staff in Cambridge that due to an issue with the university Office 365 (email/calendar) system that occurred over the weekend, you may be unable to access one or more of your resource accounts (e.g., a shared departmental account, or a conference room account).
If this is the case, please email our Helpdesk at firstname.lastname@example.org or call us at 617-432-4357, so we can rectify the problem with your system access.
We apologize for the inconvenience this problem has caused.
We are writing to inform everyone that as part of the University’s new Microsoft Office365 Email, Calendar and Collaboration system there will be periodic updates sent via email from Microsoft directly to your inbox.
One such email is currently circulating regarding the “Clutter” feature that Microsoft is offering as part of Office365. We want everyone to know that the email is legitimate. Clutter is a new service that will teach your inbox to remove bulk and unwanted email. For more information please go to:
Please contact the IT Department Helpdesk if you require more information.
We have successfully upgraded nearly 2000 email accounts to Office 365 from February 12, 2015 to March 19, 2015.
The following groups are scheduled this week:
- Tuesday 3/24: Genetics and Complex Diseases
- Wednesday 3/25: Environmental and Occupational Medicine and Epidemiology Program (EOME) —originally scheduled for 2/26
- Thursday 3/26: Biostatistics
After March 26, 2015 and after a final audit of the old email system, we will schedule an additional day(s) to upgrade any remaining accounts.
If you have not been migrated, please contact email@example.com.
We would like to thank everyone in the community for their flexibility and cooperation during this major project.
UPDATE, 2/24/2015: At 1:05 pm, the HSPH website become inaccessible due to a database issue related to the move. The issue was resolved at 1:50 pm and access to the site was fully restored.
UPDATE, 2/23/2015: The move was successful and all services are operating normally.
On next Monday evening, we will move the School’s website to new servers. We do not anticipate any downtime for the public website in this move. However, the move will necessitate a short WordPress dashboard lockout for site administrators. Websites will not be editable until the move is complete.
When will it start?
Monday, February 23rd at 7 PM
How long with it take?
Approximately 3 hours
What is changing?
The web and database servers that support the School homepage website will be moved from our current servers to Amazon Web Services (AWS).
Why are we switching servers?
Our move to Amazon Web Services enhances our ability to support high traffic loads and further optimize for greater availability. It also aligns us with a larger University initiative to cloud infrastructure.
Do I need to do anything?
We will test thoroughly after the move, but we ask that each publisher run through their website on Tuesday morning to ensure expected functionality.
If you have any questions or concerns, please contact: firstname.lastname@example.org.
The Harvard Chan Web Team will be offering WordPress training in the Kresge LL6 computer laboratory on the following dates:
- February 24, 11:30 am
- March 26, 11:30 am
The training will cover many of the basic WordPress features, including how to edit pages, add images, and configure menus. It will be hands-on in a computer lab, so you can maximize your learning as you follow along.
No need to register, simply join us in the computer lab for an informative session!
For more training sessions and announcements, please check out http://hsph.me/wp.