Category Archives: Staff Computing

New Staff Member: Paul Katz

The HSPH Department of Information Technology welcomes new hire, Paul Katz.  Paul will work as a user support specialist in our User Services Group and will provide helpdesk, desktop, classroom, and media services support to the community. He replaces Nate Varney who has been promoted to senior user support specialist.

Paul joins us from CRICO/RMF where he worked closely with the Harvard physician community as an IT support technician in a support environment that is similar to HSPH.

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Photo by David Shelton

Paul is a graduate of Central Connecticut State University where he earned a bachelor of science in networking technology.  While a student, Paul spent 2 years at Central Connecticut State’s IT Office, working as a support technician at their Help Desk.  Central Connecticut State’s IT Office is a busy hub providing support to a population of more than 1,000 faculty and staff and over 12,000 students.  Paul received hundreds of calls weekly during peek time periods. Paul has experience working in student computing laboratories as well as in the field resolving issues for faculty and staff.

We are excited about Paul’s technical and customer service skills.  He’s Dell-certified and also brings considerable windows and PC-hardware and software experience to HSPH.

Please join us in welcoming Paul to our technical staff and to the HSPH community!

Interesting fact: Away from work, Paul greatly enjoys going to the gym and kickboxing.

Data Loss Protection Software Implemented at HSPH

The fourth item in Harvard University’s Information Security Mandate “Finding High Risk Confidential Information (HRCI),” requires that each School must ensure that all University-owned computers and servers are annually scanned to locate High Risk Confidential Information (HRCI).

In response to this University mandate and over the next few weeks, the HSPH Department of Information Technology will begin deploying a new security product called Data Loss Prevention (DLP), from McAfee.  This product will be used to scan all HSPH-owned PC’s and servers for HRCI annually. Once the automated scan of your computer is completed, each user will receive an email from the DLP system, listing any files which meet the preset patterns for HRCI, such as social security numbers. The user is then responsible for investigating and remediating the information as necessary.

As a reminder to everyone, the Harvard Enterprise Information Security Policy states that no High Risk Confidential Information may be stored on any PC, laptop or other portable media, and approval must be obtained from the University and school Security officers  prior to storing any HRCI data on a secure server.

The University’s complete Information Security policy can be found at: http://www.security.harvard.edu/
Note: this offering is for PCs only, Macs are not targeted at this time.

For questions or assistance with this policy, please contact Andy Ross, HSPH Security Manager at 617-432-1279 or aross@hsph.harvard.edu.

Email Quarantine Upgrade

On September 16, 2010, the Department of Information Technology upgraded its spam and virus filtering applications to the latest version of Barracuda Network’s product.

All users should be aware of one key change.  You will be required to enter your entire email address (e.g., jdoe@hsph.harvard.edu) as your username instead of your HSPH Edirectory username (e.g., jdoe).  The new version continues to send you a daily email and has all the same features as the former version.

Visit your email quarantine: https://quarantine.sph.harvard.edu
Username: your hsph email address (jsmith@hsph.harvard.edu)
Password: your local HSPH Edirectory password (same as email, Novell login, etc.)

Please do not hesitate to contact us at helpdesk@hsph.harvard.edu if you have any questions or problems.

New Emergency Phone Support Hours

patrick-desk.jpgThe Department of Information Technology is pleased to offer extended Help Desk phone hours beginning on Monday September 20, 2010.

We hope that the extended support hours will provide the HSPH community with a resource for emergency computer questions and issues.

Extended hours

  • Monday to Friday 6 pm to 9 pm
  • Saturday 10 am to 1 pm

Emergency phone number

617-515-5496

Notes:

  • We will evaluate this new service at the end of the fall semester.
  • A Helpdesk ticket will be created for any issues that cannot be resolved over the phone and issues will be addressed on the next business day.
  • Regular business hours for the Help Desk are 8 am to 6 pm from Monday to Friday.  The Help Desk can be reached at 432-HELP.
  • Emergency support hours will not be available on University holidays.
  • All systems of HSPH (email, server, web and application servers, network) are monitored 24-7-365 by network and server administrators through an automated pager system.

Computer System Maintenance on Thursday, September 16, 2010

On Thursday evening, September 16th, we will be performing our normal system maintenance to all servers and network equipment.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable for the duration of the maintenance window:

The IT Department recommends that you reboot your PC after any system maintenance.

This will ensure that the proper software updates are applied to your computer.

Be Green!  We also request that you shutdown your PC before you leave everyday.

All future planned maintenance windows are Thursday nights from 7PM to 1AM and on the following dates:

  • 10/14/2010
  • 11/11/2010
  • 12/16/2010

Staff Promotion: Nate Varney

We are pleased to announce the promotion of Nathan Varney from User Support Associate to Senior User Support Associate.

Nate joined the User Services team one year ago and has quickly become a key technical resource in the department.

Nate led the development of new HSPH computer images for all models of Dell computers, rebuilt our computer laboratory PC image, and has been instrumental in our laptop encyrption project.  He also has excellent audio-visual skills and has provided oustanding support to Sarah Bearse, audio-visual systems engineer and group leader for media services, in a number of major upgrades.  These include the renovations of Kresge G2, Kresge G3, FXB G11, FXB G12, and FXB G13.

Please join us in congratulating Nate!

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Computer System Maintenance on August 15, 2010

On Sunday night, August 15th, we will perform our normal system maintenance to all servers and network equipment.  We are moving the time from the previously scheduled time of Thursday, August 12 to avoid a conflict with the end of the summer 2 session.

The maintenance window will last from 5:00 PM til 12:00 AM.

All future planned maintenance times are Thursday nights from 7PM to 1AM on the following dates:

  • 9/16/2010
  • 10/14/2010
  • 11/11/2010
  • 12/16/2010

MS Office 2007 upgrades in all computer laboratories and classrooms

On Wednesday, June 28, 2010, the IT Office completed upgrades to Microsoft Office 2007 in all computer laboratories and classrooms. 
Locations include:

  • Kresge LL6, LL10, LL19, 209, 210, 213
  • All classrooms in Kresge and FXB Center
  • Landmark Center
  • Shattuck House

Training courses on new features of MS Office 2007 will be offered in the summer and fall.

Upgrade to MS Office 2007!

MS Office 2007 upgrades are available to the community free of charge on all Harvard-owned machines as part of the University’s Enterprise Microsoft agreement.  Contact the HSPH Helpdesk at 432-HELP for further information.  Copies are also available at a large discount for personal purchase. We are currently testing MS Office 2010 and have tentative plans to roll that out to all locations at the end of the 2010-2011 academic year.

Adobe Captivate Training

There are still three seats remaining in next Tuesday’s Adobe Captivate training.

The session will be held on Tuesday, June 22 from 9 am to 4 pm in Kresge 209.

In the course, you will use Adobe Captivate to:

  • Record a software demonstration and simulation
  • Create a quiz
  • Organize presentations
  • Publish presentations

To register, please visit our spring computer training registration form.

More information: