Category Archives: Staff Computing

First Leadership Studio Network Broadcast

On August 10, 2011, we successfully completed our first broadcast interview from the HSPH Leadership Studio.

External Relation’s Todd Datz arranged for researcher (Mike) An Pan to be interviewed by the CBC on findings of elevated stroke risk in patients taking SSRIs.

View video on the CBC Health website.

Sarah Bearse, Leadership Studio technical manager, and information technology’s Chris Riley provided technical support working with VideoLink of Newton on the transmission over Level3’s Vyvx network.

We are very excited about this new state-of-the-art and convenient broadcast capacity at HSPH.

Server Maintenance August 11, 2011

UDPATE: Maintenance was successfully completed.

 

To all HSPH users,

On Thursday, August 11, 2011, we will be performing our normal system maintenance to all servers and network equipment.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7PM to 10:30PM:

The following services will be unaffected during the maintenance window:

  • HPCC system

Future maintenance windows are scheduled for Thursday nights from 7PM to 1AM on the following dates:

  • 9/15/2011
  • 10/13/2011
  • 11/10/2011
  • 12/15/2011

Android Phones Now Supported

We are pleased to announce that we are now able to support syncing GroupWise contacts, calendars and email to Android Phones.

If you would like to take advantage of this new feature, you will need to purchase a NotifyLink license from the IT Department. The cost is $150 per year.

To begin the setup process, your department administrator will need to send an email to the Helpdesk requesting a license for you. This email should include your contact information and a 33‑digit billing code. Once we have the license set up, we will contact you to schedule a time to configure your phone.

Please note that you can only have one Notifylink account for either an iPhone or an Android, the system will not allow 2 accounts for one person.

Please email the Helpdesk at helpdesk@hsph.harvard.edu if you have any questions.

Best,
IT Helpdesk

PIN Login Technical Issues [UPDATE]

PIN is currently experiencing technical issues. Cambridge is currently aware of this and is working on fixing it right now.

Services that are currently being affected are:

  • HSPH Publisher
  • Course Evaluations
  • Administrative Forms (ID Request, Employee Departure, etc.)
  • Certain iSites
Services that are NOT affected are:
  • myHSPH Portal
  • HSPH Website
  • Harvie

We will keep you updated. Thank you for your patience.

Update

PIN Services has confirmed they have fixed the issue with one of their servers and all of our services should be restored.

Webex accounts available

We have several Webex licenses available for purchase as part of HSPH’s Enterprise Webex License.   Webex has successfully been in use at HSPH for more than 5 years as a

  • remote collaborative technology,
  • webinar platform, and
  • remote teaching tool.

Quick Tour and Overview
http://www.webex.com/go/us_quick_tour
http://www.webex.com/overview/

If you would like a demonstration and/or further information on pricing,  please contact Michael DeMarco at 617-432-0828,  mdemarco@hsph.harvard.edu.

iPhone for Verizon now supported

We are pleased to announce that we are now able to support syncing GroupWise contacts, calendars and email to the Verizon iPhone.

If you would like to take advantage of this new ability, you will need to purchase a NotifyLink license from the IT Department. The cost is $150 per year.

To begin the setup process, your department administrator will need to send an email to the Helpdesk requesting a license for you. This email should include your contact information and a 33-digit billing code. Once we have the license set up, we will contact you to schedule a time to configure your  phone.

Please email the Helpdesk at helpdesk@hsph.harvard.edu if you have any questions.

Best,
IT Helpdesk

Update: Harvard PIN System Down

The Harvard PIN system is currently having problems. This will affect access to harvie.harvard.edu, the HSPH Publisher and anything with an HUID/PIN login. Harvard University Information Technology is working on this and we will send out an email when it is resolved.

We are sorry for any inconvenience this may be causing.

Best,
IT Helpdesk

** UPDATE from Harvard PIN **

To users of all administrative systems (Oracle, CREW, PeopleSoft, HUBS, GMAS, HirBERT, Brio, Hyperion, CAADS):

At 10:45 the 60 Oxford Street data center experienced a firewall issue that interrupted connectivity. This did affect PIN authentication and HU-LDAP as well as other applications.

Although systems including PIN and HU-LDAP have recovered, some lingering issues have been observed. We have been notified that there might be some additional network instability as the troubleshooting continues. This could result in some intermittent PIN and HU-LDAP service interruptions. Users should be aware that while they can log into systems, they may experience some interruptions throughout the afternoon.
This message will be updated later as more information becomes available.

We appreciate your patience as work through this issue.