Category Archives: Staff Computing

PIN Login Technical Issues [UPDATE]

PIN is currently experiencing technical issues. Cambridge is currently aware of this and is working on fixing it right now.

Services that are currently being affected are:

  • HSPH Publisher
  • Course Evaluations
  • Administrative Forms (ID Request, Employee Departure, etc.)
  • Certain iSites
Services that are NOT affected are:
  • myHSPH Portal
  • HSPH Website
  • Harvie

We will keep you updated. Thank you for your patience.


PIN Services has confirmed they have fixed the issue with one of their servers and all of our services should be restored.

Webex accounts available

We have several Webex licenses available for purchase as part of HSPH’s Enterprise Webex License.   Webex has successfully been in use at HSPH for more than 5 years as a

  • remote collaborative technology,
  • webinar platform, and
  • remote teaching tool.

Quick Tour and Overview

If you would like a demonstration and/or further information on pricing,  please contact Michael DeMarco at 617-432-0828,

iPhone for Verizon now supported

We are pleased to announce that we are now able to support syncing GroupWise contacts, calendars and email to the Verizon iPhone.

If you would like to take advantage of this new ability, you will need to purchase a NotifyLink license from the IT Department. The cost is $150 per year.

To begin the setup process, your department administrator will need to send an email to the Helpdesk requesting a license for you. This email should include your contact information and a 33-digit billing code. Once we have the license set up, we will contact you to schedule a time to configure your  phone.

Please email the Helpdesk at if you have any questions.

IT Helpdesk

Update: Harvard PIN System Down

The Harvard PIN system is currently having problems. This will affect access to, the HSPH Publisher and anything with an HUID/PIN login. Harvard University Information Technology is working on this and we will send out an email when it is resolved.

We are sorry for any inconvenience this may be causing.

IT Helpdesk

** UPDATE from Harvard PIN **

To users of all administrative systems (Oracle, CREW, PeopleSoft, HUBS, GMAS, HirBERT, Brio, Hyperion, CAADS):

At 10:45 the 60 Oxford Street data center experienced a firewall issue that interrupted connectivity. This did affect PIN authentication and HU-LDAP as well as other applications.

Although systems including PIN and HU-LDAP have recovered, some lingering issues have been observed. We have been notified that there might be some additional network instability as the troubleshooting continues. This could result in some intermittent PIN and HU-LDAP service interruptions. Users should be aware that while they can log into systems, they may experience some interruptions throughout the afternoon.
This message will be updated later as more information becomes available.

We appreciate your patience as work through this issue.

NotifyLink Upgrade Today

Update (5/4 @ 1 PM): Our notifylink upgrade is complete. All iPhone users should be receiving mail normally now.

To all iPhone users syncing to the groupwise system, we will be upgrading our syncing software tomorrow (5/4) at 10am.  This upgrade will allow new features and give our Verizon iPhone users the ability to connect.

Starting at 10am you will not be able to send/receive emails on your iPhone. This is expected to last approximately 5 hours or less.  Your groupwise account (and groupwise web access) will not be affected during this time period and you can still use it normally.

No action is required on your part after the upgrade. After the upgrade is complete all emails received with automatically sync up with your phone.

Please call the helpdesk if you have any questions or concerns.

Thanks for your cooperation.