The Department of Information Technology is pleased to offer extended Help Desk phone hours beginning on Monday September 20, 2010.
We hope that the extended support hours will provide the HSPH community with a resource for emergency computer questions and issues.
- Monday to Friday 6 pm to 9 pm
- Saturday 10 am to 1 pm
Emergency phone number
- We will evaluate this new service at the end of the fall semester.
- A Helpdesk ticket will be created for any issues that cannot be resolved over the phone and issues will be addressed on the next business day.
- Regular business hours for the Help Desk are 8 am to 6 pm from Monday to Friday. The Help Desk can be reached at 432-HELP.
- Emergency support hours will not be available on University holidays.
- All systems of HSPH (email, server, web and application servers, network) are monitored 24-7-365 by network and server administrators through an automated pager system.
On Thursday evening, September 16th, we will be performing our normal system maintenance to all servers and network equipment.
The maintenance window will last from 7:00 PM til 1:00 AM.
The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)
The following services will be unavailable for the duration of the maintenance window:
The IT Department recommends that you reboot your PC after any system maintenance.
This will ensure that the proper software updates are applied to your computer.
Be Green! We also request that you shutdown your PC before you leave everyday.
All future planned maintenance windows are Thursday nights from 7PM to 1AM and on the following dates:
An important email about Microsoft updates was distributed to all faculty and staff on August 26, 2010.
A copy of the email may be found in our internal documents (PIN-enabled) at:
We are pleased to announce the promotion of Nathan Varney from User Support Associate to Senior User Support Associate.
Nate joined the User Services team one year ago and has quickly become a key technical resource in the department.
Nate led the development of new HSPH computer images for all models of Dell computers, rebuilt our computer laboratory PC image, and has been instrumental in our laptop encyrption project. He also has excellent audio-visual skills and has provided oustanding support to Sarah Bearse, audio-visual systems engineer and group leader for media services, in a number of major upgrades. These include the renovations of Kresge G2, Kresge G3, FXB G11, FXB G12, and FXB G13.
Please join us in congratulating Nate!
On Sunday night, August 15th, we will perform our normal system maintenance to all servers and network equipment. We are moving the time from the previously scheduled time of Thursday, August 12 to avoid a conflict with the end of the summer 2 session.
The maintenance window will last from 5:00 PM til 12:00 AM.
All future planned maintenance times are Thursday nights from 7PM to 1AM on the following dates:
On Wednesday, June 28, 2010, the IT Office completed upgrades to Microsoft Office 2007 in all computer laboratories and classrooms.
- Kresge LL6, LL10, LL19, 209, 210, 213
- All classrooms in Kresge and FXB Center
- Landmark Center
- Shattuck House
Training courses on new features of MS Office 2007 will be offered in the summer and fall.
Upgrade to MS Office 2007!
MS Office 2007 upgrades are available to the community free of charge on all Harvard-owned machines as part of the University’s Enterprise Microsoft agreement. Contact the HSPH Helpdesk at 432-HELP for further information. Copies are also available at a large discount for personal purchase. We are currently testing MS Office 2010 and have tentative plans to roll that out to all locations at the end of the 2010-2011 academic year.
There are still three seats remaining in next Tuesday’s Adobe Captivate training.
The session will be held on Tuesday, June 22 from 9 am to 4 pm in Kresge 209.
In the course, you will use Adobe Captivate to:
- Record a software demonstration and simulation
- Create a quiz
- Organize presentations
- Publish presentations
To register, please visit our spring computer training registration form.
The Icommons Group has successfully launched its June release of iSites. We are excited about some of the new features including an enhanced search feature.
iSites is used at HSPH for our learning management system (LMS) and powers all course websites at HSPH.
We also utilize iSites for community building websites for administrative and research purposes. Examples include the Office of Human Resources internal site or a faculty member’s laboratory site that includes external collaborators.
Complete information including screenshots on enhancements may be found at:
What’s New in iSites for Summer 2010
There is space remaining in this week’s and next week’s Intermediate Powerpoint 2007 training. All courses in our Office 2007 spring series have been very well received.
The courses will be held:
Part I: Wednesday, June 16, 9 am to noon, Kresge 209
Part II: Wednesday, June 23, 9 am to noon, Kresge 209
To register, please visit:
Up To speed with Powerpoint 2007, Microsoft
For the past 6 months, the User Services staff have been encrypting HSPH-owned Windows laptops in order to meet the new university security mandates.
For the final phase of this process, we are asking any faculty and staff who still have not had their laptops encrypted to contact us directly to set up an encryption appointment.
If you could please email us at firstname.lastname@example.org with the most convenient
days for us to encrypt your laptop, we will get back to you with a confirmed time. Since the encryption takes 24 hours, any laptops brought in on a Friday will be kept until Monday. If your laptop has already been encrypted, you do not need to reply.
Please feel free to contact the Helpdesk at 432-HELP if you have any questions.
Thank you and have a great day!