Category Archives: Staff Computing

Upcoming System Maintenance on Thursday, February 10, 2011

On Thursday night, February 10th, we will be performing our normal system maintenance to all servers and network equipment.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages (You can continue to work, but may have brief pauses while services restart):

The following services will be unavailable for the duration of the maintenance window:

All future planned down times are Thursday nights from 7PM to 1AM on the following dates:

  • 3/13/2011 (Sunday, due to academic calendar)
  • 4/14/2011
  • 5/15/2011 (Sunday, due to academic calendar)
  • 6/16/2011
  • 7/14/2011
  • 8/11/2011
  • 9/15/2011
  • 10/13/2011
  • 11/10/2011
  • 12/15/2011

Spring Computer Training Dates

We are pleased to offer a spring series of computer training courses this March, April, and May for HSPH faculty and staff.  The courses are offered free of charge and are conveniently located in Kresge Building computer laboratories.

We are offering a few new courses this spring based on feedback and interest from faculty and staff.  We have added Advanced Microsoft Excel 2007 to the spring training schedule due to the popularity of Intermediate Excel 2007.  There will also be two classes of Intermediate Excel offered.  Additionally, we have added Microsoft Visio 2007 training.  Visio is a program that allows you to draw diagrams, flow charts, and organizational charts.  It can be installed free of charge on Harvard-owned machines (and at a low cost on home computer) as part of the Microsoft Enterprise Agreement. Finally, we’ve added another 2-day course of Microsoft Access 2007 based on the popularity of the fall’s course, which was completely full.

Spring courses include:

  • New Features of Microsoft Office 2007 (multiple sessions)
  • Intermediate MS Excel 2007 (multiple sessions)
  • Advanced MS Excel 2007
  • Introduction MS Access 2007 (2-day course)
  • MS Visio 2007

Kresge LL10 training classroom
These courses are sponsored by the Information Technology Department and the Office of Human Resources. If you have further questions, please contact Deane Eastwood, Assistant IT Director, 432-3613.

New Staff Member: Erin B. Leveille

The HSPH Department of Information Technology welcomes new hire Erin B. Leveille. Erin will work as an Instructional Technologist in the Instructional Computing Facility. Erin replaces Amy Cohen who has left IT for the Office for Educational Programs and the position of director of educational technology.

Erin joins us from the Department of Economics at FAS where she worked for three years providing webmaster and computer support to the busiest and largest department of the College. Erin provided support and training on the use of Harvard’s iSites learning management system. She also provided support for more than 20 faculty members as part of a team, maintained the department’s website and staff wiki, produced a weekly newsletter, created promotional materials for the department, and provided general software and hardware troubleshooting to staff.

Erin has also spent time as a Service Desk Technician at Kennedy School of Government where she provided phone support for the community and routed calls to technical staff in the field.

erin.jpg

Photo by David Shelton

Erin is a graduate of Stonehill College where she earned a bachelor of arts in English and economics. She is currently a master of liberal arts (ALM) degree candidate in the visual arts program at Harvard Extension School.

In her new role as instructional technologist, Erin will contribute to many important processes and projects, including:

  • Supporting the HSPH Courseware (Harvard’s iSites)
  • Overseeing HSPH computer laboratory operation in all locations (Kresge LL19, Shattuck, Landmark)
  • Managing HSPH computer classroom operation (Kresge 209, 210, 213, LL10, and LL6)
  • Teaching training sessions to faculty and students on a variety of technologies including Cisco telepresence, video conferencing, web conferencing, Skype, and other software packages.
  • Working on special projects for the Department of Information Technology

We are very excited about Erin’s mix of technical, writing, and customer service skills. Please join us in welcoming Erin to our technical staff and to the HSPH community!

Interesting facts:
Away from work, Erin greatly enjoys various types of crafting, reading, cooking, baking, attending sports events and developing photography skills.

Courseware/iSite Training Sessions

We will be holding two iSites trainings sessions for course administrators, faculty and teaching assistants.  The dates and times are:

  • Tuesday, February 15, 2011, 2:00 pm to 3:00 pm, Kresge 209
  • Wednesday, February 23, 2011, 10 am to 11 am, Kresge 209

The training session will cover:

  • how to login and administer the course site,
  • an introduction to topic box types and how to edit them (examples of topic box types include announcements, course documents, text areas and images), and
  • how to modify the layout of the course site through design view. 

Limited seating is available. 
Please RSVP to Michael DeMarco at mdemarco@hsph.harvard.edu to reserve a spot in a training session.

Safeboot update

Update
Our work with McAfee on the laptop encryption issue was successful.  We believe that we have resolutions for the initial issue that occurred on Sunday and as well as this morning’s issue.  Both issues were caused by configuration settings made by McAfee technicians.

The Helpdesk is calling people who have notified us of laptop login issues.  For most users, we can fix your laptop over the phone.  If you would prefer to bring your laptop to the Helpdesk, we can fix the issue there.  Finally, we have technicians in the field making visits to assist with the problem.


Please contact us at 432-HELP if you are still having an issue.

Thank you for working with us.  We hope to have this issue fully resolved shortly.

9:51 am
We are having additional issues this moring with our Safeboot laptop encryption software.  Both desktop and server teams are currently working with McAfee on a resolution.

If you have an encrypted laptop and are still having difficulty logging in, please contact the Helpdesk at 432-HELP for further information.

We apologize for the inconvenience and will update you as soon as we have a resolution.

Safeboot issue

Our Safeboot server that manages laptop encryption began experiencing issues on Sunday afternoon and has impacted some HSPH users.

Server administrators are working with McAfee to resolve the issue as quickly as possible. If you are having trouble logging into your encrypted laptop, please contact the HSPH Helpdesk at 432-HELP.

Spam Warning

Dear HSPH Community,

A spam message that asked for username and password was delivered to many mailboxes at HSPH this morning (see copy of message below).

Please delete this message and do not respond.  Please be reminded that the HSPH Helpdesk will never ask for credentials through email.  The HSPH Helpdesk will not ask for password information under any circumstances.

If you did respond to this email with your credentials, please visit https://password.sph.harvard.edu to reset your password or contact the Helpdesk at 432-HELP for assistance.

Thank you,
HSPH Helpdesk
——-

Dear valued Webmail ® member.

THIS MESSAGE IS FROM OUR Web-Mail Customer Security  Service TEAM
This message is  sent automatically by the computer.

Dear Member, this mail in to notify you that we are currently  under going maintenance in our webmaster service to upgrade to a  more secured and faster internet service . We having to find out that most account have not be active for some time due to one or another reason, we are currently deleting account from our main server to reduce the load since it has been rendered useless. We suggest you help us to protect your account.  If you are receiving this message it means that your Email has been queued  for deactivation: this was as a result of a continuous error script (code:505) received from your Email resolve this problem and we are about deleting your account service. To verify that your Email is active, you must reply to this e-mail by providing us the following Information for confirmation.

Current Email User Name : {         }
Current Email Password :  {         }
Re-confirm Password:      {         }

Note: Providing a wrong information or ignoring this message will resolve to the deactivation of your Email Address from our control panel.

Thank You
© 1999 – 2011 Web-mail. All
rights reserved.
Web technical Support team

Upcoming System Maintenance on Thursday, January 13, 2011

On Thursday night, January 13th, we will be performing our normal system maintenance to all servers and network equipment. 

The maintenance window will last from 7:00 PM until 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services
restart)

The following services will be unavailable for the duration of the maintenance window:

All future planned down times are Thursday nights from 7PM to 1AM on the following dates:

  • 2/10/2011
  • 3/13/2011 (Sunday, due to academic calendar)
  • 4/14/2011
  • 5/15/2011 (Sunday, due to academic calendar)
  • 6/16/2011
  • 7/14/2011
  • 8/11/2011
  • 9/15/2011
  • 10/13/2011
  • 11/10/2011
  • 12/15/2011

Winter Break Phone Support

The HSPH Department of Information Technology help desk will be closed for the winter break beginning on Thursday, December 23rd.  We will reopen on Monday, January 3rd.

We will provide phone support for emergency situations during break.

Phone support hours:
Monday, December 27th – Thursday, December 30th
9:00 AM – 1:00 PM
Phone: 617-515-5496

Please note that all HSPH systems, including Groupwise Email, network drives, print services, and web servers are monitored 24 hours a day and 7 days a week throughout the year including during the winter break.

If you have any questions, please contact the Helpdesk at 432-HELP.

Thank You,
IT Helpdesk