Category Archives: Staff Computing

Computer System Maintenance on Thursday, September 16, 2010

On Thursday evening, September 16th, we will be performing our normal system maintenance to all servers and network equipment.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable for the duration of the maintenance window:

The IT Department recommends that you reboot your PC after any system maintenance.

This will ensure that the proper software updates are applied to your computer.

Be Green!  We also request that you shutdown your PC before you leave everyday.

All future planned maintenance windows are Thursday nights from 7PM to 1AM and on the following dates:

  • 10/14/2010
  • 11/11/2010
  • 12/16/2010

Staff Promotion: Nate Varney

We are pleased to announce the promotion of Nathan Varney from User Support Associate to Senior User Support Associate.

Nate joined the User Services team one year ago and has quickly become a key technical resource in the department.

Nate led the development of new HSPH computer images for all models of Dell computers, rebuilt our computer laboratory PC image, and has been instrumental in our laptop encyrption project.  He also has excellent audio-visual skills and has provided oustanding support to Sarah Bearse, audio-visual systems engineer and group leader for media services, in a number of major upgrades.  These include the renovations of Kresge G2, Kresge G3, FXB G11, FXB G12, and FXB G13.

Please join us in congratulating Nate!

nate.jpg

Computer System Maintenance on August 15, 2010

On Sunday night, August 15th, we will perform our normal system maintenance to all servers and network equipment.  We are moving the time from the previously scheduled time of Thursday, August 12 to avoid a conflict with the end of the summer 2 session.

The maintenance window will last from 5:00 PM til 12:00 AM.

All future planned maintenance times are Thursday nights from 7PM to 1AM on the following dates:

  • 9/16/2010
  • 10/14/2010
  • 11/11/2010
  • 12/16/2010

MS Office 2007 upgrades in all computer laboratories and classrooms

On Wednesday, June 28, 2010, the IT Office completed upgrades to Microsoft Office 2007 in all computer laboratories and classrooms. 
Locations include:

  • Kresge LL6, LL10, LL19, 209, 210, 213
  • All classrooms in Kresge and FXB Center
  • Landmark Center
  • Shattuck House

Training courses on new features of MS Office 2007 will be offered in the summer and fall.

Upgrade to MS Office 2007!

MS Office 2007 upgrades are available to the community free of charge on all Harvard-owned machines as part of the University’s Enterprise Microsoft agreement.  Contact the HSPH Helpdesk at 432-HELP for further information.  Copies are also available at a large discount for personal purchase. We are currently testing MS Office 2010 and have tentative plans to roll that out to all locations at the end of the 2010-2011 academic year.

Adobe Captivate Training

There are still three seats remaining in next Tuesday’s Adobe Captivate training.

The session will be held on Tuesday, June 22 from 9 am to 4 pm in Kresge 209.

In the course, you will use Adobe Captivate to:

  • Record a software demonstration and simulation
  • Create a quiz
  • Organize presentations
  • Publish presentations

To register, please visit our spring computer training registration form.

More information:

What’s New in iSites for Summer 2010

The Icommons Group has successfully launched its June release of iSites. We are excited about some of the new features including an enhanced search feature.

icommons.jpg

iSites is used at HSPH for our learning management system (LMS) and powers all course websites at HSPH.

We also utilize iSites for community building websites for administrative and research purposes.  Examples include the Office of Human Resources internal site or a faculty member’s laboratory site that includes external collaborators.

Complete information including screenshots on enhancements may be found at:
What’s New in iSites for Summer 2010

Space Available in Intermediate Powerpoint Training on Wednesday

There is space remaining in this week’s and next week’s Intermediate Powerpoint 2007 training. All courses in our Office 2007 spring series have been very well received.

The courses will be held:
Part I: Wednesday, June 16, 9 am to noon, Kresge 209
Part II: Wednesday, June 23, 9 am to noon, Kresge 209

To register, please visit:
https://webapps.sph.harvard.edu/internal/computer-training/

See also:
Up To speed with Powerpoint 2007, Microsoft

Last Call for Laptop Encryption

Laptop_Security.jpg

For the past 6 months, the User Services staff have been encrypting HSPH-owned Windows laptops in order to meet the new university security mandates.

For the final phase of this process, we are asking any faculty and staff who still have not had their laptops encrypted to contact us directly to set up an encryption appointment.

If you could please email us at helpdesk@hsph.harvard.edu with the most convenient
days
for us to encrypt your laptop, we will get back to you with a confirmed time.  Since the encryption takes 24 hours, any laptops brought in on a Friday will be kept until Monday. If your laptop has already been encrypted, you do not need to reply.

Please feel free to contact the Helpdesk at 432-HELP if you have any questions.

Thank you and have a great day!

Related resources:

New HSPH password policy to go into effect in June

In response to the guidelines put forth by the University in
the Harvard Enterprise Information Security Policy
and the findings of
a recent IT Governance audit by Harvard Risk Management and Audit Services, HSPH
must change our current password policy to meet the new requirements.
In early June, the HSPH Department of Information Technology will begin
mandating complex passwords for all HSPH systems.
HSPHpassword.png

  • Each user will be required to
    reset their password to comply with new standards by June 30, 2010. 
     
  • Additionally, we will be rolling out a
    new service that will allow you to reset your password 24-7-365 without having
    to call the HSPH Helpdesk.  To set up this self-service system, each user will
    be required to establish three security challenge questions.  
     

Beginning the first week of June, we will roll out the new requirements
department by department in an attempt to minimize the impact and enhance user
support.   Each department administrator
will be notified of when the requirements will go into place for their
department.  It should take users no longer than 5 minutes to make the required
changes. 
 

For complete information on secure
passwords and screenshots outlining the process, please visit our internal document on secure passwords (PIN protected).