Category Archives: Staff Computing

Website Outage (Resolved)

This morning from 9:12 am, the HSPH website stopped responding due to an issue with our web application firewall.  The web and server team quickly resolved the issue with our cloud vendors restoring access to the site by 9:32 am.

At 1:23 pm, there were additional related issues at our cloud hosting provider.  These were resolved at approximately 6:00 pm.

We apologize for any inconvenience caused by these outages.

Monthly Maintenance Window: Thursday, November 13, 2014

UPDATE: All updates were successful and systems are fully operational.

On Thursday, November 13, we will be performing our normal monthly system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

There will be a brief, 5 minute, school-wide Internet outage between 8:00PM and 8:30PM:

  • Internet access from inside SPH buildings, including Shattuck, will be interrupted

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7pm – 10:30pm:

The following services will be unaffected during the maintenance window:  

Please contact our I/T Helpdesk at (617)432-4357 or email helpdesk@hsph.harvard.edu for any questions or concerns you may have regarding this information.

Upcoming maintenance dates:

  • 12/11/2014

New Staff Addition: Shinaider Zizi

Shinaider Zizi began his internship on October, 21, 2014. He will be working 10 hours each week. Shinaider Zizi is part of a program at Roxbury Community College (RCC). Zizi is a candidate for an associate degree in Information System Tech (IST) with an anticipated graduation date of May 2015.


Shinaider Zizi

Shinaider Zizi outside of Harvard University School of Public Health


Zizi will be working

  • Tuesday, Thursday from 10:00 AM to 2:00 PM
  • Friday From 10:00 AM to 12:00 PM.

Please join us in welcoming Zizi to the Harvard School of Public Health!

New Staff Addition: Joseph Monteiro

Joseph Monterio began working as an intern on October 2 and will be working 12 hours each week as part of his program at Roxbury Community College (RCC).  He is a candidate for an associate of science degree in information system technology with an anticipated graduation date of May 2015.

Joseph Montiero

Joseph Montiero, Roxbury Community College Intern

Joseph will be working Tuesday, Thursday and Friday from 1:00 PM to 5:00 PM.

Joseph is our eighth co-op in the HSPH-RCC partnership coordinated by the HSPH Office of Human Resources.

Please join us in welcoming Joseph to the Harvard School of Public Health!

 

Video Production Services

In addition to providing video production expertise in the HSPH Leadership Studio or distance learning studios, the Media and Educational Technology Services (METS) team, occasionally takes to the road for video shoots.

Kevin Brunswick, educational video specialist and Erin Chadwick, production assistant from Emerson College, recently visited the Harvard Faculty Club to shoot an interview with Dr. Faleh Mohamed Hussain Ali, Assistant Secretary General for Policy Affairs in Qatar.

qatar

Forum at HSPH live webcast today at 12:30 pm

Please join us today at 12:30 for a live Forum at HSPH webcast: “The Ebola Disaster: How Did We Get Here and What’s Next” from the HSPH Leadership Studio.

Forum Ebola

Ian Tosh (left), Manager of Media and Educational Technology Services (METS) and Christopher Riley (right), Video Production Specialist prepare for today’s Forum at HSPH.

Email Issue (Resolved)

UPDATE, 12:07 am: network/firewall issue has been resolved.  All services, email and VPN, are fully functioning.  All mail messages that were backed up in the queue have been delivered.

UPDATE, 5:10 pm: the network/firewall issue also impacts VPN access.  VPN is not currently available.

UPDATE, 5:06 pm: the issue has been identified as a major network/firewall issue on the Cambridge campus.  Outlook Web Access is now available.  Outlook full client remains unavailable.  External mail delivery is delayed.

Email Issue, 4:30 pm: There is currently a widespread Outlook email issue impacting the HSPH community.

HSPH Department of Information Technology is in contact with Harvard University Information Technology, and we are working on the issue.

We will update this message as soon as we have more information.

Monthly Maintenance Window: Thursday, September 11

UPDATE: All updates were successful and systems are fully operational.

On Thursday, September 11th, we will be performing our normal monthly system maintenance to all servers.

The maintenance window will last from 7PM to 1AM.

There will be a school-wide Wireless Network outage between 7:30PM to 8:30PM:

  • Wireless access from inside SPH buildings will be interrupted
  • Wired access will not be effected

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7pm – 10:30pm:

The following services will be unaffected during the maintenance window:  

Please contact our I/T Helpdesk at (617)432-4357 or email helpdesk@hsph.harvard.edu for any questions or concerns you may have regarding this information.

Upcoming Maintenance dates:

  • 10/16/2014
  • 11/13/2014
  • 12/11/2014

HSPH Helpdesk Temporarily Moved to Kresge 209

Update 11:30 am: The Helpdesk has reopened in Kresge LL15.

The IT Office and HSPH Helpdesk in Kresge LL15 are currently closed due to a water leak and associated clean-up.

The HSPH Helpdesk is operating for walk-ins until further notice in Kresgse 209.  Phone support is not impacted and the User Services team is available for phone support.

Classes in Kresge LL6 are not impacted and will be held as scheduled.  The student computer lab in Kresge LL19 likewise is not impacted and remains open for students.