Category Archives: Student Computing

Server and Network Maintenance: Thursday Night, July 16

Update: All updates were successful.

To All Harvard Chan School users:

On Thursday, July 16, we will be performing our normal monthly system maintenance to all servers and network gear. The maintenance window will last from 7PM to 1AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)
– File and Print services
– ICF File services
– ICF Print services
– NetStorage
– Kanaka
– Powerfaids and NetPartner
– Accellion File Transfer service
– Wasabi

There will be a single, 15 minute outage between 7:00PM and 1:00AM to the Virtual Desktop System:
– ICF Physical machines and ICF VDI/Virtual Desktop System
– Staff VDI/Virtual Desktop System

The following services will be unavailable from 7pm – 10:30pm:
– ALICE
– myHarvardChan Portal

The following services will be unaffected during the maintenance window:
– Web Server (main www.hsph.harvard.edu site)
– HUIT ICEmail/O365 (Outlook) system
– ALICE Development/Testing systems

Please contact our I/T Helpdesk at (617)432-4357 or email helpdesk@hsph.harvard.edu for any questions or concerns you may have regarding this information.

Upcoming maintenance dates:

  • 8/16/2015 – Moved to Sunday, to accommodate Academic Calendar
  • 9/10/2015
  • 10/15/2015
  • 11/12/2015
  • 12/10/2015

Email Upgrade to O365 Update

We have successfully upgraded nearly 2000 email accounts to Office 365 from February 12, 2015 to March 19, 2015.

The following groups are scheduled this week:

  • Tuesday 3/24: Genetics and Complex Diseases
  • Wednesday 3/25: Environmental and Occupational Medicine and Epidemiology Program (EOME) —originally scheduled for 2/26
  • Thursday 3/26: Biostatistics

After March 26, 2015 and after a final audit of the old email system, we will schedule an additional day(s) to upgrade any remaining accounts.

If you have not been migrated, please contact emailupgrade@hsph.harvard.edu.

We would like to thank everyone in the community for their flexibility and cooperation during this major project.

WordPress Training Opportunities

Word Press LogoThe Harvard Chan Web Team will be offering WordPress training in the Kresge LL6 computer laboratory on the following dates:

  • February 24, 11:30 am
  • March 26, 11:30 am

The training will cover many of the basic WordPress features, including how to edit pages, add images, and configure menus. It will be hands-on in a computer lab, so you can maximize your learning as you follow along.

No need to register, simply join us in the computer lab for an informative session!

For more training sessions and announcements, please check out http://hsph.me/wp.

FXB G11 opens as computer classroom

We are pleased to announce that FXB G11 has opened for the spring and summer semesters as a computer laboratory with seating for 38 students.  Each seat is equipped with a laptop, hardwired network connection, and the full suite of software available in any computer laboratory.  A laser printer has been added to the room.

FXB G11

The room is available both as a computer classroom and for general student use between scheduled classes.

This room replaces Kresge 213 which has gone offline for renovations along with Kresge 201, 210, and 212.  This is the first of a two phase complete renovation & redesign of all the second floor classroom space in Kresge building.

FXB G11

Website Outage (Resolved)

Early this morning beginning at approximately 2:30 am, the HSPH main website began experiencing intermittent outages.  Our vendor had scheduled an overnight maintenance window to upgrade our cloud database solution.  The upgrade both took longer than expected and had a greater impact than expected.

As of 8:10 am, the issue was resolved.  All websites are fully operational.

 

Monthly Maintenance Window: Thursday, January 15

UPDATE: All updates were successful and systems are fully operational.

On Thursday, January 15th, we will be performing our normal monthly system maintenance to all servers and network gear.

The maintenance window will last from 7PM to 1AM.

The following services will be unavailable from 7:30PM – 8:00PM:

  • Landmark Networking. All PCs at Landmark will lose network access. Please shutdown all PCs and Network Printers before 7PM.

The following services will be unavailable from 7PM – 1AM:

  • ALICE
  • MyHSPH Portal

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

  • Accellion File Transfer service
  • File and Print services
  • ICF File services
  • ICF Print services
  • NetStorage
  • Kanaka
  • Powerfaids and NetPartner
  • Wasabi

The following services will be unaffected during the maintenance window:  

  • ALICE Development/Testing systems
  • HUIT ICEmail (Outlook) system
  • Web Server (main www.hsph.harvard.edu site)

Please contact our Helpdesk at (617)432-4357 or email helpdesk@hsph.harvard.edu for any questions or concerns you may have regarding this information.

Upcoming maintenance dates:

  • 2/15/2015 – Moved to Sunday
  • 3/15/2015 – Moved to Sunday, to accommodate Academic Calendar
  • 4/9/2015
  • 5/17/2015 – Moved to Sunday, to accommodate Academic Calendar
  • 6/11/2015

Relocation of Helpdesk on Wednesday, January 14

UPDATE: The Helpdesk has been relocated back to Kresge LL15.

Due to to maintenance in the Kresge Lower Level, the IT Helpdesk will be temporarily located in FXB G2 tomorrow, Wednesday, January 14th, from 8:00 AM to 6:00 PM.

FXB G2 is at the foot of the main stairs going from the FXB atrium to the ground level.

All walk-in, phone and email will be handled from this location.

The IT Helpdesk will be back in the Kresge LL15 suite at 8:00 AM on Thursday, January 15th.

Course Video Maintenance Window on Saturday, January 10

Update: updates were successful and Mediasite is fully functional.

On Saturday, January 10, our course capture partner will be making upgrades to our course capture server between the hours of 1 am and 5 am.

Access to HSPH course videos (Mediasite) may become unavailable for brief periods during this scheduled maintenance window.