Category Archives: Student Computing

Winter Break Phone Support

The Department of Information Technology will be providing limited phone support hours to assist the community with computer issues during the winter break.

Phone support hours are as follows:

Friday, December 23rd: closed
Monday, December 26th: closed
Tuesday, December 27th: 10 am to 1 pm
Wednesday, December 28th: 10 am to 1 pm
Thursday, December 29th: 10 am to 1 pm
Friday, December 30th: 10 am to 1 pm
Monday, January 2rd: closed

Emergency phone number:
617-520-4774
(617-520-HSPH)

Walk-in service will not be available from December 23rd through January 2nd. The Helpdesk will reopen for walk-in service on Tuesday, January 3rd at 8:00 am.

Please note that all core systems (e.g., email, network, web servers, server rooms) are monitored throughout the break by the IT staff. These systems are monitored 24/7/365.

We wish everyone a happy and safe holiday break and look forward to working with you in 2012.

Thank you,
HSPH Department of Information Technology
617-432-HELP

Upgrades to Kresge G1, G2, and G3 slated for December 19-21

UPDATE: All upgrades were successfully completed.

The Department of Information Technology will be making significant upgrades to the infrastructure that powers Kresge G1, G2, and G3 control systems from Monday, December 19, 2011 through Wednesday, December 21, 2011.   Similar upgrades were made to Kresge 213 and to the HSPH central control room earlier in 2011.  The only change noticeable for instructors and presenters will be new and improved touchscreens.

This works completes modest upgrades to keep our busiest rooms fully operational and without fail.

All of these rooms now have new projectors, new touch panels, and new processors.  In addition to the work in these rooms, projectors were replaced in our largest student computing laboratory, Kresge LL6.

Server Maintenance on Sunday, December 21, 2011

Update: All updates were successful. Maintenance has been completed.

On Sunday, December 21, 2011, we will be performing our normal system maintenance to all servers and network equipment.  This maintenance window was moved to Sunday to accommodate the academic calendar.

The maintenance window will last from 6:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7PM to 10:30PM:

The following services will be unaffected during the maintenance window:

  • HPCC system
  • HSPH Unix server

Future maintenance windows are scheduled for Thursday nights from 7PM to 1AM on the following dates:

  • 01/12/2012
  • 02/16/2012
  • 03/15/2012

Server Maintenance on Thursday, November 10, 2011

On Thursday, November 10, 2011, we will be performing our normal system maintenance to all servers and network equipment.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7PM to 10:30PM:

The following services will be unaffected during the maintenance window:

  • HPCC system

Future maintenance windows are scheduled for Thursday nights from 7PM to 1AM on the following dates:

  • 12/18/2011
  • 01/12/2012
  • 02/16/2012
  • 03/15/2012

Lynda.com online training library available in Kresge LL19

The Department of Information Technology is pleased to announce a new training option for the community.  The Instructional Computing Facility has added two Lynda.com stations to the computer laboratory in Kresge LL19.

Lynda.com offers thousands of high-quality training courses on hundreds of software packages.  The training libraries are organized so users can take entire courses (e.g., Excel for Mac 2011 Essential Training) or can search by topic (e.g., pivot tables in Microsoft Excel).  Topics range from beginner to advanced in complexity.  They also range from common software titles to more technical topics.

There are more than 200 titles for the Mac, a growing area of training need at HSPH.

Headphones are available for check out from ICF staff members from 9 am to 5 pm.  We encourage people to bring their own headphones or ear buds.  The laboratory is open 24-7.

Additional Information

Example Courses

Business Productivity

  • Windows 7
  • Microsoft Office 2010 titles including dozens of titles on MS Excel
  • Adobe Acrobat
  • Filemaker Pro
  • Google/Gmail

Mac

  • LionOS
  • Microsoft Office 2011 titles
  • IMovie
  • Keynote

Web

  • CSS
  • AJAX
  • JQuery
  • HTML5
  • WordPress
  • Drupal
  • Adobe ColdFusion

Creative/Video

  • Adobe Photoshop
  • Final Cut Pro
  • IMovie
  • Youtube

Social Media

  • LinkedIn
  • Twitter
  • Facebook

Virtual Desktop Infrastructure (VDI) Pilot

The Department of Information Technology is pleased to announce a pilot of virtual desktop infrastructure (VDI) technology to power the public kiosk units available in the Kresge and FXB buildings.  We are piloting a combination of Samsung and Wyse thin-clients replacing the kiosk computers.  These new units talk to a robust central server powered by VMWare View and VSphere utilizing Dell and EMC hardware.

We are also piloting VDI for use in the HSPH student computer laboratories and other purposes.

VDI technology could prove to have substantial advantages over current practices including cost savings, energy savings, decreased staff hours to maintain student laboratory computers, improved performance for students, improved security, and increased flexibility in supporting software needs of HSPH courses.

We encourage the community to test the kiosk stations and report any issues or comments to the Helpdesk at 432-HELP.

As our pilot develops, we will also seek students and faculty to test student computing demonstration units in the student computing laboratories.

More on VDI:

 

Live chat demonstration

The recent Forum@HSPH event, held on Wednesday, October 20, 2011, demonstrated live chat technology during the event.

More than 150 people tuned into the live broadcast and a few dozen actively participated in the chat adding a new dimension to the event.  The chat allowed people to login as a guest or with their Facebook or Twitter credentials.  People that logged in via Twitter or Facebook could easily share their comments via a chat sharing feature.

The chat room was staffed with a moderator who answered questions, monitored the chat, and passed questions along to the event room.

On-demand video of the event entitled “Reforming the 2012 Farm Bill: Subsidies, Food Assistance, and America’s Health” may be viewed on the Forum site.

Watch the next Forum at HSPH on your iPhone or iPad

The next Forum at HSPH event is tomorrow, October 20, 2011 at 2:30 pm and entitled:

Reforming the 2012 Farm Bill: Subsidies, Food Assistance, and America’s Health

Try watching the event on your iPhone or iPad!

Tech Talk:  The Forum’s video page auto detects your mobile device and delivers an optimized stream for your device.  Video is hosted by an external vendor, MobileCDN, and fed from an encoder in the HSPH control room in Kresge G29.   The Leadership Studio, like many locations at HSPH, feed audio and video to the Kresge G29 control room over a fiber connection.

Mac Training Offered by Harvard's Tech Products and Services Group

Harvard’s Technology Products and Services and its partner vendors collaborate to bring you free and informative workshops. Topics cover the latest hardware gadgets to productive software for Mac and Windows PC users.

Harvard students, faculty and staff are welcome to attend.

Pizza will be provided at the workshops. Seating is limited, please register by sending an email to Andree Mendes at andree_mendes@harvard.edu.

Workshop Location: Campus Computer Store located at the Science Center, Room B11

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WORKSHOP SCHEDULE

Wednesday, Oct. 26th, 12pm-1pm: iPad and Beyond
Go beyond the basics with your iPad, iPhone, and iPod touch in this workshop. Learn about multitasking, push notifications, copy/paste, and how to pair Bluetooth devices. Discover some great apps for iOS like iBooks, GarageBand, iMovie, and iWork. And we’ll show you how easy it is to print from your device with AirPrint and stream media using AirPlay–wirelessly.

Tuesday, Nov. 8th, 12pm-1pm: OS X Lion
OS X Lion is an even more powerful and refined version of the world’s most advanced operating system which is faster, more reliable, and even easier to use. It offers hundreds of enhancements, out-of-the-box support for Microsoft Exchange, and new core technologies that take advantage of the powerful hardware in a Mac. In this workshop we’ll show you the new and refined features that make OS X Lion better than ever. Learn about LaunchPad and Mission Control and how to set these up on your Mac.

Thursday, Nov. 17th, 1pm-2pm: Welcome to Mac
A general introduction to Mac OS X Lion covering new and basic features such as navigating and organizing your files with Finder. Learn how to download new apps with the Mac App Store, and how to migrate files from another Mac or Windows PC and keep them backed up.

Tuesday, Nov. 22nd, 12pm-1pm: iPhoto-Managing and Distributing your own Digital Content
Find out how easy it is to organize, enhance, and share your entire digital photo collection using iPhoto. You¹ll learn new ways to make your photos look their best with professional-quality image adjustment tools. We’ll also show you how to create impressive prints, photo books, calendars, and cards – all with your own photos.

Wednesday, Dec. 7th, 12pm-1pm: iMovie
iMovie lets you make a great movie. We¹ll show you how to give your movie a professional look in seconds with Apple-designed themes. And you’ll learn how to use the new Precision Editor to refine every shot. iMovie offers new ways to organize and browse your videos.

Wednesday, Dec. 7th, 1pm-2pm: Apple for the Holidays
Confused on which Apple product to purchase this holiday? This presentation will provide an overview of Apple’s mobile and desktop products. Learn about the differences between content viewing and content creation. Products reviewed will include iPod nanos, iPod touch, iPhones, iPads, Apple Laptops, iMacs, Mac Mini and Apple TV!

Thursday, Dec. 15th, 1pm-2pm: Computer Safety and Security
How to prevent the worst from happening to your computer. This workshop will cover data recovery and loss prevention. Find out how secure are your passwords and a review of safe computing practices.

Thursday, Jan. 19th, 1pm-2pm: iPad and Me
Come and learn about the revolutionary iPad! Learn how to set-up the basic features of your iPad including syncing and backing up your data. Discover the App Store and see how easy it is to download iPad applications from the iTunes Store.

Seating is limited, please register by sending an email to Andree Mendes at
andree_mendes@harvard.edu.