Category Archives: Student Computing

HSPH Website Slowness

We experienced periodic slowness on the main HSPH web server (http://www.hsph.harvard.edu) this morning and into the afternoon.

The web and server team have made some adjustments to rectify the issue.  Site responsiveness for all HSPH web and application servers is monitored by a Nimsoft product that pages appropriate staff when issues occur.

Thank you to those in the community who reported the issue.

Thank you,
HSPH Department of Information Technology

Server Maintenance on Thursday, September 15, 2011

UPDATE: Server maintenance was successfully completed.

On Thursday, September 15, 2011, we will be performing our normal system maintenance to all servers and network equipment.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7PM to 10:30PM:

The following services will be unaffected during the maintenance window:

  • HPCC system

Future maintenance windows are scheduled for Thursday nights from 7PM to 1AM on the following dates:

  • 10/13/2011
  • 11/10/2011
  • 12/18/2011
  • 01/12/2012
  • 02/16/2012
  • 03/15/2012

Phishing Warning

This morning some community members received the email message below.  This message unfortunately got through our spam filter.  THIS IS SPAM.  Please delete!

Please remember that the HSPH Department of Information Technology will never ask any user at HSPH for their email credentials via email.

Thank you,
HSPH Helpdesk

>>> <Admin@harvard.edu> 9/9/2011 5:39 AM >>>
Webnews From Harvard Customer Services This Message
from Harvard We want to alert you that we are
deleting all old email account to create more space for
the new account,To prevent your email account from being closed,
please give your.

Username:
Password:

Harvard Online Dept.

Apple OS Lion is now supported

The HSPH IT Department is pleased to announce that we are now able to support Apple OS Lion. We have finished our testing of the Lion OS and have found no issues with it and the HSPH applications that we support.

Please contact the Helpdesk at helpdesk@hsph.harvard.edu, 617-432-HELP,  if you have any questions.

Thank You!
IT Helpdesk

Server Maintenance August 11, 2011

UDPATE: Maintenance was successfully completed.

 

To all HSPH users,

On Thursday, August 11, 2011, we will be performing our normal system maintenance to all servers and network equipment.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7PM to 10:30PM:

The following services will be unaffected during the maintenance window:

  • HPCC system

Future maintenance windows are scheduled for Thursday nights from 7PM to 1AM on the following dates:

  • 9/15/2011
  • 10/13/2011
  • 11/10/2011
  • 12/15/2011

PIN Login Technical Issues [UPDATE]

PIN is currently experiencing technical issues. Cambridge is currently aware of this and is working on fixing it right now.

Services that are currently being affected are:

  • HSPH Publisher
  • Course Evaluations
  • Administrative Forms (ID Request, Employee Departure, etc.)
  • Certain iSites
Services that are NOT affected are:
  • myHSPH Portal
  • HSPH Website
  • Harvie

We will keep you updated. Thank you for your patience.

Update

PIN Services has confirmed they have fixed the issue with one of their servers and all of our services should be restored.