This afternoon the HSPH network was down for approximately 15 minutes. A faulty piece of hardware was connected to a network jack which caused a loop. We quickly identified the hardware, disconnected it, reset the network and restored network services. We are working with HSPH/UIS network engineers to put in safeguards to prevent this issue from happening in the future.
The network is now fully functioning.
If you are still experiencing any network connectivity issues, please reboot your computer. If this does not alleviate the issue, please contact the Helpdesk for assistance at 617-432-HELP.
HSPH Information Technology
The Department of Information Technology is pleased to announce that the issues that have affected us since our maintenance last Thursday night are resolved. All systems are functional and operating without delays.
Please contact us if you continue to experience any problems.
On Thursday, February 16, 2012, we will be performing our normal system maintenance to all servers and network equipment.
The maintenance window will last from 7:00 PM til 1:00 AM.
The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)
The following services will be unavailable from 7PM to 10:30PM:
The following services will be unaffected during the maintenance window:
Future maintenance windows are scheduled for Thursday nights from 7PM to 1AM on the following dates:
iPhone from Verizon is not currently supported by HSPH IT using HSPH-provided fee-based service. We have been informed by our vendor Notify Technology that they are currently not supporting Notifylink on the Verizon iPhones. Notfiylink is the fee-based service we install that allows HSPH email, calendar and contacts to fully sync to the iPhone.
We currently do not have a time frame from them for supporting this model. We will begin full support for the Verizon iPhone once Notify Technology informs us of their support. We will send an announcement when this happens.
Please contact the IT Helpdesk at 617?432?4357, or firstname.lastname@example.org, if you need any further information.
We are currently experiencing a performance problem with our NetStorage service. This is the service that allows access to the Personal and Shared drives using a Web Browser such as Firefox. It is also accessed using the “Files” icon on the MyHSPH Portal.
It is functional at this time, but users will notice a delay in the initial log-in and degraded response times.
We are working to repair the performance issue as soon as possible and will send out another announcement when services are back to normal.
We appreciate your patience as we troubleshoot this issue.
Please contact us at email@example.com if you have any questions.
The Department of Information Techonology will be making critical repairs to the central audio-visual control room from March 14 – 18, 2011. Video captures and webstreaming from Kresge G1, G2, G3, 213, 502, and FXB G11, G12, and G13 will be unavailable as we upgrade our main processor.
If you have an event that requires taping, we can provide a limited number of camerapeople on a first-come, first-serve basis for recording and on-demand viewing. Please call the Helpdesk at 432-HELP as soon as possible to make arrangements.
We scheduled this during spring break to minimize the impact on course captures.
On Thursday night, February 10th, we will be performing our normal system maintenance to all servers and network equipment.
The maintenance window will last from 7:00 PM til 1:00 AM.
The following services will have one or two small outages (You can continue to work, but may have brief pauses while services restart):
The following services will be unavailable for the duration of the maintenance window:
All future planned down times are Thursday nights from 7PM to 1AM on the following dates:
- 3/13/2011 (Sunday, due to academic calendar)
- 5/15/2011 (Sunday, due to academic calendar)
The HSPH Department of Information Technology welcomes new hire Erin B. Leveille. Erin will work as an Instructional Technologist in the Instructional Computing Facility. Erin replaces Amy Cohen who has left IT for the Office for Educational Programs and the position of director of educational technology.
Erin joins us from the Department of Economics at FAS where she worked for three years providing webmaster and computer support to the busiest and largest department of the College. Erin provided support and training on the use of Harvard’s iSites learning management system. She also provided support for more than 20 faculty members as part of a team, maintained the department’s website and staff wiki, produced a weekly newsletter, created promotional materials for the department, and provided general software and hardware troubleshooting to staff.
Erin has also spent time as a Service Desk Technician at Kennedy School of Government where she provided phone support for the community and routed calls to technical staff in the field.
Photo by David Shelton
Erin is a graduate of Stonehill College where she earned a bachelor of arts in English and economics. She is currently a master of liberal arts (ALM) degree candidate in the visual arts program at Harvard Extension School.
In her new role as instructional technologist, Erin will contribute to many important processes and projects, including:
- Supporting the HSPH Courseware (Harvard’s iSites)
- Overseeing HSPH computer laboratory operation in all locations (Kresge LL19, Shattuck, Landmark)
- Managing HSPH computer classroom operation (Kresge 209, 210, 213, LL10, and LL6)
- Teaching training sessions to faculty and students on a variety of technologies including Cisco telepresence, video conferencing, web conferencing, Skype, and other software packages.
- Working on special projects for the Department of Information Technology
We are very excited about Erin’s mix of technical, writing, and customer service skills. Please join us in welcoming Erin to our technical staff and to the HSPH community!
Away from work, Erin greatly enjoys various types of crafting, reading, cooking, baking, attending sports events and developing photography skills.
The HSPH Department of Information Technology help desk will be closed due to the weather on Wednesday, February 2, 2010.
We will provide emergency phone support to the community from 9 am to 5 pm.
iSites service was interrupted briefly on Wednesday, February 2, 2011 from approximately 3:00 pm to 3:45 pm due to a network issue connecting to database servers on the central campus. The issue was resolved quickly and iSites is fully functioning.
If you are still experiencing any issues with iSites, please contact the HSPH Helpdesk at 432-HELP.