Category Archives: Student Computing

Phishing Warning

This morning some community members received the email message below.  This message unfortunately got through our spam filter.  THIS IS SPAM.  Please delete!

Please remember that the HSPH Department of Information Technology will never ask any user at HSPH for their email credentials via email.

Thank you,
HSPH Helpdesk

>>> <Admin@harvard.edu> 9/9/2011 5:39 AM >>>
Webnews From Harvard Customer Services This Message
from Harvard We want to alert you that we are
deleting all old email account to create more space for
the new account,To prevent your email account from being closed,
please give your.

Username:
Password:

Harvard Online Dept.

Apple OS Lion is now supported

The HSPH IT Department is pleased to announce that we are now able to support Apple OS Lion. We have finished our testing of the Lion OS and have found no issues with it and the HSPH applications that we support.

Please contact the Helpdesk at helpdesk@hsph.harvard.edu, 617-432-HELP,  if you have any questions.

Thank You!
IT Helpdesk

Server Maintenance August 11, 2011

UDPATE: Maintenance was successfully completed.

 

To all HSPH users,

On Thursday, August 11, 2011, we will be performing our normal system maintenance to all servers and network equipment.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7PM to 10:30PM:

The following services will be unaffected during the maintenance window:

  • HPCC system

Future maintenance windows are scheduled for Thursday nights from 7PM to 1AM on the following dates:

  • 9/15/2011
  • 10/13/2011
  • 11/10/2011
  • 12/15/2011

PIN Login Technical Issues [UPDATE]

PIN is currently experiencing technical issues. Cambridge is currently aware of this and is working on fixing it right now.

Services that are currently being affected are:

  • HSPH Publisher
  • Course Evaluations
  • Administrative Forms (ID Request, Employee Departure, etc.)
  • Certain iSites
Services that are NOT affected are:
  • myHSPH Portal
  • HSPH Website
  • Harvie

We will keep you updated. Thank you for your patience.

Update

PIN Services has confirmed they have fixed the issue with one of their servers and all of our services should be restored.

Update: Harvard PIN System Down

The Harvard PIN system is currently having problems. This will affect access to harvie.harvard.edu, the HSPH Publisher and anything with an HUID/PIN login. Harvard University Information Technology is working on this and we will send out an email when it is resolved.

We are sorry for any inconvenience this may be causing.

Best,
IT Helpdesk

** UPDATE from Harvard PIN **

To users of all administrative systems (Oracle, CREW, PeopleSoft, HUBS, GMAS, HirBERT, Brio, Hyperion, CAADS):

At 10:45 the 60 Oxford Street data center experienced a firewall issue that interrupted connectivity. This did affect PIN authentication and HU-LDAP as well as other applications.

Although systems including PIN and HU-LDAP have recovered, some lingering issues have been observed. We have been notified that there might be some additional network instability as the troubleshooting continues. This could result in some intermittent PIN and HU-LDAP service interruptions. Users should be aware that while they can log into systems, they may experience some interruptions throughout the afternoon.
This message will be updated later as more information becomes available.

We appreciate your patience as work through this issue.