Category Archives: Student Computing

Email Quarantine Upgrade

On September 16, 2010, the Department of Information Technology upgraded its spam and virus filtering applications to the latest version of Barracuda Network’s product.

All users should be aware of one key change.  You will be required to enter your entire email address (e.g., jdoe@hsph.harvard.edu) as your username instead of your HSPH Edirectory username (e.g., jdoe).  The new version continues to send you a daily email and has all the same features as the former version.

Visit your email quarantine: https://quarantine.sph.harvard.edu
Username: your hsph email address (jsmith@hsph.harvard.edu)
Password: your local HSPH Edirectory password (same as email, Novell login, etc.)

Please do not hesitate to contact us at helpdesk@hsph.harvard.edu if you have any questions or problems.

New Emergency Phone Support Hours

patrick-desk.jpgThe Department of Information Technology is pleased to offer extended Help Desk phone hours beginning on Monday September 20, 2010.

We hope that the extended support hours will provide the HSPH community with a resource for emergency computer questions and issues.

Extended hours

  • Monday to Friday 6 pm to 9 pm
  • Saturday 10 am to 1 pm

Emergency phone number

617-515-5496

Notes:

  • We will evaluate this new service at the end of the fall semester.
  • A Helpdesk ticket will be created for any issues that cannot be resolved over the phone and issues will be addressed on the next business day.
  • Regular business hours for the Help Desk are 8 am to 6 pm from Monday to Friday.  The Help Desk can be reached at 432-HELP.
  • Emergency support hours will not be available on University holidays.
  • All systems of HSPH (email, server, web and application servers, network) are monitored 24-7-365 by network and server administrators through an automated pager system.

Computer System Maintenance on Thursday, September 16, 2010

On Thursday evening, September 16th, we will be performing our normal system maintenance to all servers and network equipment.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable for the duration of the maintenance window:

The IT Department recommends that you reboot your PC after any system maintenance.

This will ensure that the proper software updates are applied to your computer.

Be Green!  We also request that you shutdown your PC before you leave everyday.

All future planned maintenance windows are Thursday nights from 7PM to 1AM and on the following dates:

  • 10/14/2010
  • 11/11/2010
  • 12/16/2010

Staff Promotion: Nate Varney

We are pleased to announce the promotion of Nathan Varney from User Support Associate to Senior User Support Associate.

Nate joined the User Services team one year ago and has quickly become a key technical resource in the department.

Nate led the development of new HSPH computer images for all models of Dell computers, rebuilt our computer laboratory PC image, and has been instrumental in our laptop encyrption project.  He also has excellent audio-visual skills and has provided oustanding support to Sarah Bearse, audio-visual systems engineer and group leader for media services, in a number of major upgrades.  These include the renovations of Kresge G2, Kresge G3, FXB G11, FXB G12, and FXB G13.

Please join us in congratulating Nate!

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Staff Promotion: Mike Demarco

We are pleased to announce the promotion of Mike DeMarco from Senior User Support Associate to Instructional Technologist in the Instructional Computing Facility. Mike replaces Fred Sheahan, who left HSPH in early July, after five years of outstanding work at HSPH.

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Although Mike has been at HSPH for less than a year, he’s made an immediate impact with his outstanding technical and customer service skills.

In his new role as instructional technologist, Mike will contribute to many important processes and projects, including:

  • Supporting the HSPH Courseware (Harvard’s iSites)
  • Overseeing HSPH computer laboratory operation in all locations (Kresge LL19, Shattuck, Landmark)
  • Managing HSPH computer classroom operation (Kresge 209, 210, 213, LL10, and LL6)
  • Teaching training sessions to faculty and students on a variety of technologies including Cisco telepresence, video conferencing, web conferencing, Skype, and other software packages.

Please join us in congratulating Mike!

Computer System Maintenance on August 15, 2010

On Sunday night, August 15th, we will perform our normal system maintenance to all servers and network equipment.  We are moving the time from the previously scheduled time of Thursday, August 12 to avoid a conflict with the end of the summer 2 session.

The maintenance window will last from 5:00 PM til 12:00 AM.

All future planned maintenance times are Thursday nights from 7PM to 1AM on the following dates:

  • 9/16/2010
  • 10/14/2010
  • 11/11/2010
  • 12/16/2010

Student Computing Laboratories

On Saturday afternoon, July 10, an intense rain storm caused some water damage at HSPH, primarily on the ground floor and lower level of the Kresge building.  The water caused minor damage to the main student computing laboratory in Kresge LL19.

As of 8 am on Monday morning, all student computing laboratories are currently open for business. 
The Kresge LL19 lab has 25 computers currently available. We will bring the rest back online today. There will be work crews in LL19 throughout the day. 

For quieter computing, we suggest that students use:

  • Kresge 209
  • Kresge 210 or
  • Kresge LL10

Thank you for your patience as we get the labs operating back at full capacity.
———————-
A copy of the email sent to community from Operations on Sunday:
Sunday, July 11, 2010

To: HSPH
From: Operations

On Saturday afternoon, July 10, an intense rain storm caused some water damage at HSPH, primarily on the ground floor and lower level of the Kresge building. The School remains open.

Eleven workstations in the Student Computing Facility (LL19) have been taken offline for repair. The remaining 31 are available, as well as the workstations in the other computing facilities on the Lower Level and in Kresge 209. There also has been damage to rugs and walls in the Kresge G1 and G2 classrooms, offices on the ground level, and in the adjacent corridors. Occupants may occupy the spaces, including classrooms, this Monday (excluding affected student workstations).

Crews are working to remove moisture and to make repairs. On Monday, Environmental Health and Engineering will conduct a moisture survey, with a focus on preventing and removing potential mold.

We thank you for your patience.

Student Computing in Kresge LL19

As of 11 am on Monday morning, all computers in the student computing laboratory in Kresge LL19 are fully functional.  Work crews have completed their work.

newlab.JPG

On Saturday afternoon, July 10, an intense rain storm caused some water damage at HSPH, primarily on the ground floor and lower level of the Kresge building. 

The water caused minor damage to the main student computing laboratory in Kresge LL19.

Computer Labs Updated

We have completed our summer reimaging of all computer laboratories.  The new image include an upgrade of Microsoft Office to Microsoft Office 2007.  We have also added Microsoft Project 2007 and Microsoft Visio 2007 as well as updated many software packages.

Finally, the image was slimmed down considerably and now loads considerably faster.  User Services technicians Nate Varney and Jeremey St. Marie did outstanding work to speed up the machines.

The following rooms were updated:

  • Kresge 209
  • Kresge 210
  • Kresge 213
  • Kresge LL19
  • Kresge LL10
  • Kresge LL6
  • Shattuck House
  • Landmark Center
  • All classroom instructor machines