Category Archives: Student Computing

Netstorage Slowness

We are currently experiencing a performance problem with our NetStorage service.  This is the service that allows access to the Personal and Shared drives using a Web Browser such as Firefox.  It is also accessed using the “Files” icon on the MyHSPH Portal.

It is functional at this time, but users will notice a delay in the initial log-in and degraded response times.

We are working to repair the performance issue as soon as possible and will send out another announcement when services are back to normal.

We appreciate your patience as we troubleshoot this issue.

Please contact us at if you have any questions.

Recordings During Spring Break

The Department of Information Techonology will be making critical repairs to the central audio-visual control room from March 14 – 18, 2011. Video captures and webstreaming from Kresge G1, G2, G3, 213, 502, and FXB G11, G12, and G13 will be unavailable as we upgrade our main processor.

If you have an event that requires taping, we can provide a limited number of camerapeople on a first-come, first-serve basis for recording and on-demand viewing. Please call the Helpdesk at 432-HELP as soon as possible to make arrangements.

We scheduled this during spring break to minimize the impact on course captures.

Upcoming System Maintenance on Thursday, February 10, 2011

On Thursday night, February 10th, we will be performing our normal system maintenance to all servers and network equipment.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages (You can continue to work, but may have brief pauses while services restart):

The following services will be unavailable for the duration of the maintenance window:

All future planned down times are Thursday nights from 7PM to 1AM on the following dates:

  • 3/13/2011 (Sunday, due to academic calendar)
  • 4/14/2011
  • 5/15/2011 (Sunday, due to academic calendar)
  • 6/16/2011
  • 7/14/2011
  • 8/11/2011
  • 9/15/2011
  • 10/13/2011
  • 11/10/2011
  • 12/15/2011

New Staff Member: Erin B. Leveille

The HSPH Department of Information Technology welcomes new hire Erin B. Leveille. Erin will work as an Instructional Technologist in the Instructional Computing Facility. Erin replaces Amy Cohen who has left IT for the Office for Educational Programs and the position of director of educational technology.

Erin joins us from the Department of Economics at FAS where she worked for three years providing webmaster and computer support to the busiest and largest department of the College. Erin provided support and training on the use of Harvard’s iSites learning management system. She also provided support for more than 20 faculty members as part of a team, maintained the department’s website and staff wiki, produced a weekly newsletter, created promotional materials for the department, and provided general software and hardware troubleshooting to staff.

Erin has also spent time as a Service Desk Technician at Kennedy School of Government where she provided phone support for the community and routed calls to technical staff in the field.


Photo by David Shelton

Erin is a graduate of Stonehill College where she earned a bachelor of arts in English and economics. She is currently a master of liberal arts (ALM) degree candidate in the visual arts program at Harvard Extension School.

In her new role as instructional technologist, Erin will contribute to many important processes and projects, including:

  • Supporting the HSPH Courseware (Harvard’s iSites)
  • Overseeing HSPH computer laboratory operation in all locations (Kresge LL19, Shattuck, Landmark)
  • Managing HSPH computer classroom operation (Kresge 209, 210, 213, LL10, and LL6)
  • Teaching training sessions to faculty and students on a variety of technologies including Cisco telepresence, video conferencing, web conferencing, Skype, and other software packages.
  • Working on special projects for the Department of Information Technology

We are very excited about Erin’s mix of technical, writing, and customer service skills. Please join us in welcoming Erin to our technical staff and to the HSPH community!

Interesting facts:
Away from work, Erin greatly enjoys various types of crafting, reading, cooking, baking, attending sports events and developing photography skills.

iSites brief outage on February 2, 2011

iSites service was interrupted briefly on Wednesday, February 2, 2011 from approximately 3:00 pm to 3:45 pm due to a network issue connecting to database servers on the central campus.  The issue was resolved quickly and iSites is fully functioning.

If you are still experiencing any issues with iSites, please contact the HSPH Helpdesk at 432-HELP.

Spam Warning

Dear HSPH Community,

A spam message that asked for username and password was delivered to many mailboxes at HSPH this morning (see copy of message below).

Please delete this message and do not respond.  Please be reminded that the HSPH Helpdesk will never ask for credentials through email.  The HSPH Helpdesk will not ask for password information under any circumstances.

If you did respond to this email with your credentials, please visit to reset your password or contact the Helpdesk at 432-HELP for assistance.

Thank you,
HSPH Helpdesk

Dear valued Webmail ® member.

THIS MESSAGE IS FROM OUR Web-Mail Customer Security  Service TEAM
This message is  sent automatically by the computer.

Dear Member, this mail in to notify you that we are currently  under going maintenance in our webmaster service to upgrade to a  more secured and faster internet service . We having to find out that most account have not be active for some time due to one or another reason, we are currently deleting account from our main server to reduce the load since it has been rendered useless. We suggest you help us to protect your account.  If you are receiving this message it means that your Email has been queued  for deactivation: this was as a result of a continuous error script (code:505) received from your Email resolve this problem and we are about deleting your account service. To verify that your Email is active, you must reply to this e-mail by providing us the following Information for confirmation.

Current Email User Name : {         }
Current Email Password :  {         }
Re-confirm Password:      {         }

Note: Providing a wrong information or ignoring this message will resolve to the deactivation of your Email Address from our control panel.

Thank You
© 1999 – 2011 Web-mail. All
rights reserved.
Web technical Support team

Winter Break Phone Support

The HSPH Department of Information Technology help desk will be closed for the winter break beginning on Thursday, December 23rd.  We will reopen on Monday, January 3rd.

We will provide phone support for emergency situations during break.

Phone support hours:
Monday, December 27th – Thursday, December 30th
9:00 AM – 1:00 PM
Phone: 617-515-5496

Please note that all HSPH systems, including Groupwise Email, network drives, print services, and web servers are monitored 24 hours a day and 7 days a week throughout the year including during the winter break.

If you have any questions, please contact the Helpdesk at 432-HELP.

Thank You,
IT Helpdesk

Disaster Recovery Testing on December 27 and 30, 2010

UPDATE: Date postponed until Tuesday, 12/28/2010 at 5:00PM due to weather.

Over the holiday break, the Department of Information Technology will have two service interruptions which are required for our disaster recovery testing. The first is on Monday, December 27, 2010 and the second is on Thursday, December 30, 2010.  Work will begin at 5 pm on both days.

During this time, we will be performing a full test of our disaster recovery implementation simulating an emergency situation. We expect to have all services back up and running by midnight.

All HSPH mission critical servers and data are replicated at a remote site.  In case of an emergency at HSPH that affects our server rooms (i.e., flood), we are able to switch to the remote location restoring core services to the community as quickly as possible.  Examples of core services include email, file sharing, and web services. The following services will be unavailable for the duration of the switch-over on December 27th beginning at 5 pm:

On Thursday, December 30th from 5PM to 12AM, we will have the final service interruption in order to return to normal operations back at HSPH.  We expect to have all services up and running by midnight.  The following services will be unavailable for the duration of the switch-back on December 30th:

The Forum at HSPH: Friday, November 5 at 1:30 pm

The first Forum at HSPH event, The Impact of the 2010 Elections on US Health Reform, will be held on Friday, November 5, 2010 at 1:30 pm.

Tune in at and watch the event live on your PC or MAC.

Using a mobile device?

View video optimized for

The new 10th floor Forum room features seating for 40 people as well as state-of-the-art audio and video, production lighting and sound, video conferencing, and web streaming.

Sarah Bearse, HSPH’s audio-visual engineer, played a key role in designing the audio-visual room system with Ian Tosh from Rule Engineering and Jon Barkan from Communications for Learning. 

Many other IT staff members participated throughout this project making important contributions including

  • Christopher Ternan (graphic design and web development), Blain Smith (web development and streaming), 
  • Kevin Wnek (web development and streaming),
  • Nate Varney (audio-visual engineering),
  • Chris Riley (video) and Steve Riccardi (network and telepresence).

Finally, thank you to Larry Bouthillier, Eric Parker, and others on the Icommons staff for their assistance and support with mobile streaming.
We look forward to many great events in the room!