Category Archives: Student Computing

Maintenance Window: Thursday, January 16, 2014

UPDATE: All updates were successful and systems are fully operational.

On Thursday, January 16, 2014 we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1 AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7 pm – 10:30pm:

The following services will be unaffected during the maintenance window: 

Upcoming maintenance dates:

  • 2/13/2014
  • 3/16/2014 (Moved to Sunday)
  • 4/10/2014
  • 5/18/2014 (Moved to Sunday)
  • 6/12/2014

Thank You,
HSPH Department of Information Technology

HSPH Website: Changes in 2014!

Dear HSPH Website Administrators,

We will be holding two HSPH website informational sessions to kick off 2014.  They will be held in Kresge G2 on:

  • Thursday, January 16, 2:00 pm to 3:30 pm
  • Tuesday, January 21, 2:00 pm to 3:30 pm

At these sessions, we will bring you up to date on planned initiatives for the HSPH website in 2014, including a major initiative to make the website easier to read and use on mobile devices, including cell phones, iPads and the like.  More than 22 percent of web traffic to the HSPH website now comes through mobile devices that employ smaller screens than traditional desktop and laptop computers – and that percentage is expected to grow tremendously. This project will likely influence how you think about such things as layout and site navigation on the websites you update and manage at the School.  David Marshall, senior web developer, will take you through a discussion of “Responsive Design: Making the HSPH Website Mobile-friendly.” Finally, we’ll leave time for your questions on mobile design or other web topics.

campaign responsive

HSPH capital campaign website is one of our first responsive designs

We hope to see you at a session!

Deane Eastwood
for the HSPH Web Team

—————————————————————————————-
Agenda

  • Introduction and recap of key 2013 website accomplishments
  • Highlighted initiatives in 2014
  • Responsive Design: Making the HSPH Website Mobile-friendly
    • What is Responsive Design?
    • Why is it important?
    • When is it coming to HSPH?
    • How does this impact you as site administrators?
    • How can you help with this important initiative?
    • Q&A

Renovation of Kresge LL19 Office Area

From December 26, 2013, through January 17, 2014 (winter recess and winter session), Kresge LL19 will be undergoing a modest renovation to the office area.

Benefits of the renovation include:

  • Consolidation of staff members that support teaching and learning
  • Larger area for student workers and student support
  • Collaborative area for tutorials and document sharing

While we will attempt to minimize impact to computer laboratory usage in LL19, it may periodically be noisy.  Computer laboratories in Kresge 209, Kresge 210, and Kresge LL6 are available for use and quiet study.

The renovation does not impact the number of available computers in Kresge LL19.  No changes are being made to the carrel space.

Kresge LL19 Laboratory

Kresge LL19 Student Computing Laboratory

 

Winter Recess Support Hours

The Department of Information Technology will be providing limited phone support hours to assist the community with computer issues during the winter break.

Phone support hours are as follows:

  • Tuesday, December 24th: closed
  • Wednesday, December 25th: closed
  • Thursday, December 26th:  10 am to 1 pm
  • Friday, December 27th: 10 am to 1 pm
  • Monday, December 30th:  10 am to 1 pm
  • Tuesday, December 31st: 10 am to 1 pm
  • Wednesday, January 1st: closed

Emergency Phone Number

  • 617-520-4774 (617-520-HSPH)

Walk-in service will not be available from December 24th through January 1st.

The Helpdesk will reopen for walk-in service on Thursday, January 2nd at 8:00 am.

Please note that all core systems (e.g., email, network, web servers, server rooms) are monitored throughout the break by the IT staff.  These systems are monitored 24/7/365.

We wish everyone a happy and safe holiday break and look forward to working with you in 2014.

Thank you,
HSPH Department of Information Technology

Congratulations to Erin Provensal!

We are pleased to announce that Erin Provensal, an instructional technologist in Media and Educational Technology Services (METS), was selected as one of HSPH’s first A.C.E. Award recipients.

Mike Kan, Executive Dean for Administration with Erin Provensal

Mike Kan, Executive Dean for Administration, congratulates Erin on the A.C.E. Award

Erin was selected for her outstanding work supporting new educational initiatives, including:

  • providing staffing and production support in HSPH’s distance learning studio for programs in Saudi Arabia, Cyprus and other locations;
  • working with faculty and teaching assistants in the Edx/HarvardX platform for pilot flipped classroom courses; and
  • creating pilot courses in Canvas as part of the Harvard Learning Management Ecosystem project.
Deane Eastwood (left), Erin Provensal, and Taso Markatos (right)

Deane Eastwood (left), Erin Provensal, and Taso Markatos (right)

Please join us in congratulating Erin!

About the A.C.E Awards
Acknowledging Commitment and Excellence (A.C.E) recognizes those who go “that extra mile” in any of a number of ways. Once a quarter, up to 5 employees will be awarded a gift card through A.C.E. to be delivered by an HSPH Senior Leader.

For more information on recognition programs at HSPH, please visit the Office for Human Resources website.

Disaster Recovery Testing Over Winter Break

UPDATE: Disaster recovery testing was successful and completed as scheduled.

The HSPH Department of Information Technology will be performing a full disaster recovery test over the holiday break.

This will cause outages on 2 separate days. We will try to keep the individual outages short as possible, but reserve the complete window in case of difficulties.

The first window will be Thursday , December 26 from 9AM to 5PM.

NOTE – This is an extended, disruptive outage. Go green and shutdown your computers before the break!

During this window, HUIT will also be performing necessary network upgrades and testing to our data center hardware.

The following services are affected. They will be down for an extended amount of time from 9AM to 5PM:

  • File and Print services
  • ICF File services
  • ICF Print services
  • NetStorage
  • Kanaka
  • Powerfaids and NetPartner
  • In-house Web Servers and application servers
  • Accellion file transfer service
  • ALICE
  • MyHSPH Portal

The following services will have several 10-20 minute outages from 12PM – 5PM due to network tests:

  • Wasabi
  • HPCC system

The following services will have several 10-20 minute outages from 12PM – 5PM due to network tests:

NOTE – these will only be affected from inside of the HSPH buildings:

  • HUIT Icemail (Outlook) system
  • Internet
  • Wireless

The following services will be unaffected during the maintenance window from outside of the HSPH buildings:

  • HUIT Icemail (Outlook) system
  • ALICE Development/Testing systems
  • HSPH Homepage/Web Server
  • GMAIL

The second window will be Monday, December 30 from 9AM to 2PM.

NOTE – This is an extended, disruptive outage. Go green and shutdown your computers before this time!

The following services are affected. They will be down for an extended amount of time from 9AM to 2PM:

  • File and Print services
  • ICF File services
  • ICF Print services
  • NetStorage
  • Kanaka
  • Powerfaids and NetPartner
  • In-house Web Servers and application servers
  • Accellion file transfer service
  • ALICE
  • MyHSPH Portal

The following services will be unaffected during the maintenance window:

  • Wasabi
  • HPCC system
  • HUIT Icemail (Outlook) system
  • ALICE Development/Testing systems
  • HSPH Homepage/Web Server
  • GMAIL

 

Maintenance Window: Thursday, December 12 and Pharros Printing Issue

UPDATE: As of 9:30 am, student printing is back online and fully functioning.

UPDATE: 8 am, Friday, December 13.  We are currently working on an issue with Pharros print release in student laboratories that resulted from last evening’s downtime.  All other upgrades were successful.

On Thursday, December 12, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1 AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7pm – 10:30pm:

The following services will be unaffected during the maintenance window: 

Thank You,
HSPH IT Department

Early Departmental Closure on Wednesday, November 27

The HSPH Department of Information Technology will be closing at 2:00 PM on Wednesday, November 27.

We will have very limited phone and email support from 2:00 PM to 5:00 PM on Wednesday.

We will be closed on Thursday and Friday, November 28 and 29 for the Thanksgiving Holiday and will reopen at 8:00 AM on Monday, December 2.

Please note that all servers are monitored 24 hours/7 days week.

Thank you,
HSPH IT Helpdesk

Maintenance Window: Thursday, November 14

UPDATE: All updates were successful and systems are fully operational.

On Thursday, November 14, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1 AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7pm – 10:30pm:

The following services will be unaffected during the maintenance window: 

Upcoming maintenance dates:

  • 12/12/2013

Thank You,
HSPH IT Department