Category Archives: Student Computing

Early Departmental Closure on Wednesday, November 27

The HSPH Department of Information Technology will be closing at 2:00 PM on Wednesday, November 27.

We will have very limited phone and email support from 2:00 PM to 5:00 PM on Wednesday.

We will be closed on Thursday and Friday, November 28 and 29 for the Thanksgiving Holiday and will reopen at 8:00 AM on Monday, December 2.

Please note that all servers are monitored 24 hours/7 days week.

Thank you,
HSPH IT Helpdesk

Maintenance Window: Thursday, November 14

UPDATE: All updates were successful and systems are fully operational.

On Thursday, November 14, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1 AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7pm – 10:30pm:

The following services will be unaffected during the maintenance window: 

Upcoming maintenance dates:

  • 12/12/2013

Thank You,
HSPH IT Department

A Future NPR Host in the HSPH Family

Ian Tosh, HSPH’s new manager for Media and Educational Technology Services (METS),  had an eventful Halloween.  Ian’s year-and-a-half old son Nolan shares his father’s enthusiasm for audio-visual devices and loves to play with an old microphone around the house.  An idea for a unique Halloween costume was hatched as his son also bears some resemblance to NPR’s OnPoint host Tom Ashbrook, a family favorite.

MiniTomAshbrook-414x500

Halloween costume!

When the costume was a big hit in his neighborhood, Ian decided to send Tom a photo of the young broadcaster.   This led to two NPR blog posts, hundreds of Facebook “likes,” and a gracious invitation to tour the NPR studio and meet Tom.

Enjoy the articles below!

Read more about it on NPR

Host Tom Ashbrook shows Nolan where to stand in order to reach the studio’s mic. (Jese Costa / WBUR)

Host Tom Ashbrook shows Nolan where to stand in order to reach the studio’s mic. (Jesse Costa / WBUR)

See also:

Second Round of Website Issues

UPDATE: The IE8 issue has been resolved.

Beginning at approximately 12:00 am on October 25, HSPH began experiencing load balancer and server connectivity issues related to a faulty upgrade by our hosting vendor.

After work throughout the night, the HSPH website was restored at 6:50 am.

The HSPH web team and our vendors are continuing work on the site this morning to resolve a few remaining issues.

We apologize for any inconvenience that this outage caused.

Departmental Hours and Services on October 25

Because of the all-day HSPH Centennial Celebration tomorrow, October 25,  the Department of Information Technology will only be able to provide the following limited services:

Computer Support

Phone and email support only, technicians will not be able to be in the field for service requests.

Phone: 617-432-4357
Email: helpdesk@hsph.harvard.edu

Media Services
We will be unable to provide media services support for the day with the exception of the full slate of Centennial events.

Closure During Celebration

The IT Department will be closed from 3:00 PM – 4:00 PM so the staff can attend the celebration in the Kresge Café.

We will reopen for phone and email support at 4:00 PM and will be open until our normal 6:00 PM close time.

We thank you for your understanding.

Thank you,
IT Helpdesk

HSPH Website Issues

Beginning at 7:15 pm on October 23, HSPH began experiencing database connectivity issues related to a faulty upgrade by our hosting vendor. A temporary page was created to continue providing access to email, courseware, and other unaffected sites.

After work throughout the night, the HSPH website was restored at 6:15 am.

The HSPH web team and our vendors are continuing work on the site this morning to resolve a few remaining issues.

We apologize for any inconvenience that this outage caused.

 

Maintenance Window: Thursday, October 10

UPDATE: All updates were successful and systems are fully operational.

On Thursday, October 10, we will be performing our normal system maintenance to all servers.

The maintenance window will last from 7PM to 1 AM.

The following services will have one or two small outages:

(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable from 7pm – 10:30pm:

The following services will be unaffected during the maintenance window: 

Upcoming maintenance dates:

  • 11/14/2013
  • 12/12/2013

Thank You,
HSPH IT Department

New Staff Additions: Sherrell Pierre and Joe Horrigan

We are pleased to welcome two new additions to our IT staff, Sherrell Pierre and Joe Horrigan.

Sherrell Pierre began working in September and will be working 10-12 hours each week through early December as part of her program at Roxbury Community College (RCC).  She is a candidate for an associate of science degree in information systems technology. Sherrell manages and teaches at a computer laboratory at the Grove Hall Apartments and has formerly worked for RCC as a computer lab assistant.

Sherrell is our fourth coop in the the HSPH-RCC partnership coordinated by the HSPH Office of Human Resources.

Sherrell Pierre

Sherrell Pierre, Roxbury Community College Intern

Joe Horrigan also began working in September as a contractor and will be with User Services through early December.  Joe has been working in IT for nearly 10 years and brings excellent computer and communications skills to the department.

Both Sherrell and Joe will be providing computer support to the community at the Helpdesk, as well as in the field, with support and training provided by our User Services team.

Joe Horrigan

Joe Horrigan, User Support Technician

Please join us in welcoming Sherrell and Joe to the Harvard School of Public Health.