Category Archives: Miscellaneous

Monthly Maintenance Window: Sunday, February 15

UPDATE: All updates were successful and systems are fully operational.

On Sunday, February 15th, we will be performing our normal monthly system maintenance to all servers and network gear.  Note: Our normal Thursday window has been moved to Sunday to accommodate the academic calendar.

The maintenance window will last from 7PM to 1AM.

There will be several brief, 5 minute, network outages between 7:00PM and 9:00PM for Landmark Center:

– Network and Internet access from inside SPH Landmark, will be interrupted

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

  • File and Print services
  • ICF File services
  • ICF Print services
  • NetStorage
  • Kanaka
  • Powerfaids and NetPartner
  • Wasabi
  • Virtual desktop system (VDI)
  • Accellion File Transfer service

The following services will be unavailable from 7PM – 10:30 pm:

  • ALICE
  • MyHSPH Portal

The following services will be unaffected during the maintenance window:  

  • Web Server (main www.hsph.harvard.edu site)
  • ALICE Development/Testing systems
  • HUIT ICEmail (Outlook) system
  • Office 365

Please contact our Helpdesk at (617)432-4357 or email helpdesk@hsph.harvard.edu for any questions or concerns you may have regarding this information.

Upcoming maintenance dates:

  • 3/15/2015 – Moved to Sunday, to accommodate Academic Calendar
  • 4/9/2015
  • 5/17/2015 – Moved to Sunday, to accommodate Academic Calendar
  • 6/11/2015

Internet Connectivity Issues (Resolved)

Update, 3:40 pm: HUIT has restored Internet connectivity to normal operation as of 2:30pm, with subsequent monitoring to confirm stabilization. Those who wish to connect to the Internet from the Harvard network are once again able to do so. We regret any inconvenience this interruption may have caused.


Dear HSPH Community,

As of 10:40 am, internet connectivity for many users across campus is interrupted. Users may be unable to access external websites and delivery of email may be delayed.

Harvard University Information Technology (HUIT) is actively working on resolving the issue.

Deane Eastwood
for the Department of Information Technology

Kresge LL-19 computer lab will re-open on Monday

The IT department is pleased to report that our Instructional Computing Facility in Kresge LL-19 (computer lab) will re-open for business as usual on Monday, November 24.

Our Media and Educational Technology Services (METS) staff will return to their offices within ICF LL-19.

The majority of the I/T Dept. staff however will likely remain in our temporary locations at Landmark, FXB, and Smith Street until the construction project in LL-6 adjacent to our LL-15 office suite is completed.

We thank the entire SPH community for your patience and understanding during the past 3 weeks, and we apologize for the tremendous inconvenience this closure may have caused you.

Tech Day Raffle Winners

photoThank you for the outstanding turnout at today’s Tech Day.  Hundreds of HSPH community members stopped by to learn about Office 365, VDI, Canvas, new Dell products, BlueJeans video conferencing, Mediasite course capture, and responsive web design. Dozens participated in tours of our new distance learning and video production studios and the HSPH server room.

We raffled off a number of items that IT staff members are excited about.

The winners are:

Louis Bishop
Dell Venue 7 Tablet 

Iris Kim
Apple TV

Nang H. Tin Movng
Dell Bluetooth portable speaker 

Casey Hamilton
iPod Shuffle 

Beth Chaplin, Jacke Willis, and Sonya Milonova
FUELActive Portable Charger – charge your iPhone, iPod, Android or other USB device, anytime, anywhere

Congratulations to Louis, Iris, Casey, Nang, Beth, Jacke and Sonya!  The prizes can either be picked up at the HSPH Helpdesk in Kresge LL15 or we will arrange for delivery.

Based on the strong turnout, we hope to do another Tech Day in the spring.

HSPH IT is now supporting Apple OS X Mavericks 10.9.2 for all HSPH-owned Apple computers

To All HSPH Mac Users,

The Department of Information Technology is now supporting Apple OS X Mavericks 10.9.2 for all HSPH-owned Apple computers.  Mavericks contains improvements to the stability, compatibility and security of your Mac.  Unlike other OS releases, Mavericks is free and will eventually become Apple’s only supported OS.

The upgrade process differs based upon whether your computer is a desktop or an encrypted laptop and what OS version you are currently running:

  • Apple OS X 10.9 or Apple 10.9.1 desktops
    Please use your Mac’s automatic update system.
  • All other OS X desktops
    Please contact the Helpdesk at 432-HELP to arrange for an upgrade.
  • All encrypted laptops
    Please contact the Helpdesk at 432-HELP to arrange for an upgrade.  Please do not attempt to update the operating system yourself as a faulty upgrade could result in data loss.

For more information on how to check your current OS and for information on updating Apple operating systems, please see our web page at:

http://www.hsph.harvard.edu/information-technology/desktop-computing/information-for-new-apple-os-mavericks-10-9-2/

If you have any questions, please contact the Helpdesk at 617-432-HELP or email helpdesk@hsph.harvard.edu

 

Fraud/Phishing alert from Bank of America

Bank of America has contacted Harvard University to make us aware of a recent email scam that has affected the University of Michigan and two local schools. The emails will appear to come from an official University department with a link asking employees to either confirm their login information or update their payroll or Open Enrollment benefits. If employees enter their data, it is captured by the perpetrators of the fraud. Once that credential data is captured, the information may then be used to change direct deposit information.

As always, please be suspicious of any link in email. If asked to log in to PeopleSoft or another sensitive system, do not follow the link. Instead, enter the URL directly into your web browser, or connect via a trusted source such as harvie.harvard.edu.

If you suspect that you are the victim of a fraudulent email, please contact the HSPH Helpdesk for support.

Thank you

Brush up on your Microsoft Office skills this Fall!

The Department of Information Technology is pleased to offer our fall computer training series for faculty, staff and researchers.

Fall 2013 classes include:

  • Microsoft Excel 2010 classes of all levels from Introductory to Advanced
    • Whether you are new to Microsoft Excel or an advanced user, these trainings will cover what you need to know to become an Excel power user.
  • Introduction to Microsoft Project 2010
    • Keep your projects on track, on time and within your budget by learning how to track all project management information in Microsoft Project.
  • *New*Intermediate Microsoft Project 2010
    • Learn how to manage and customize project plans during the implementation stages of a project.
  • Introduction to Microsoft PowerPoint 2010
    • Learn how to create professional and captivating Microsoft PowerPoint presentations by presenting information in a concise and exciting format.
  • Introduction to Microsoft Access
    • Take control of your data with efficient database solutions, querying data, forms, reports and automation tasks. 

These courses are free of charge and are conveniently located in the Kresge computer labs.  Courses are taught by New Horizons, HSPH’s training partner, and include an excellent workbook that can be used as a reference after the training.

To sign up for courses and to view the course descriptions, please visit:

http://hsph.me/training

Sign up early to make sure to reserve your spot in one (or more) of these valuable trainings as classes have been consistently selling out.

If you have suggestions for future training courses, please contact Erin Provensal, Instructional Technologist, eprovens@hsph.harvard.edu, 617-432-2580

Malware Warning

Dear Harvard Community,

We are currently experiencing a targeted malware campaign against Harvard resources. We believe the malware is coming in via phishing emails. If you receive an email from someone you do not know or receive an email from someone you know that looks suspicious, do not open any attachments or click any links. If you suspect your machine is currently infected please contact the HSPH Helpdesk for support.

Thank you.