To All Faculty and Staff at Harvard Chan School of Public Health:
We would like to provide you with the following additional Cyber Alert guidance specific to our community in a Q & A format.
Where can I find more information and updates on the Cyber Alert?
The Harvard University Information Security Office is maintain an incident page at: http://security.harvard.edu/cyber-alert
What action should I take?
Out of an abundance of caution, the University is requiring that ALL Office365 (Outlook Email) users change their email passwords as soon as possible.
How do I change my Email password?
Step by step self-service directions are located at:
For users who access their email using multiple devices (eg: desktop, laptop, tablet, smartphone, etc) it is very important that you turn off (or put in airplane mode) all your mobile devices before beginning the password change process, in order to prevent those devices from causing a password lockout on your account.
How can I get assistance to change my email password or if I get locked out of my account?
In addition to 24/7 IT Support set up by the University (firstname.lastname@example.org or phone: 617-495-7777), our Information Technology Dept at Harvard Chan is available by phone (432-HELP) or email (Helpdesk@hsph.harvard.edu) to assist you with your Email password change and synching on all of your mobile devices.
Are other Harvard Chan systems affected?
At this time, none of our Harvard Chan systems have shown any evidence of problems during this security event, including the Student Information System, Novell, personal and shared drives, Wasabi, and Harvard Chan websites and web applications.
Should I change the password on all my other Harvard Chan systems?
The University advisory pertains only to your email password.
If you wish to change your password on our other systems such as Novell, Windows or MAC encrypted laptops, Wasabi, or iPrint, please follow the specific step by step instructions which can be found at http://hsph.me/password-change
How can I get assistance to change the password on all my other Harvard Chan systems?
You should call or email the Harvard Chan I/T Helpdesk for further assistance, or to answer any questions about the password change process. (phone: 432-HELP, or email: Helpdesk@hsph.harvard.edu)
During what hours will assistance be available?
Harvard IT Help Desk: 24/7 (phone: 617-495-7777, or email: email@example.com)
Harvard Chan I/T Helpdesk: 8 a.m.-6 p.m. weekdays, (phone: 432-HELP or email:Helpdesk@hsph.harvard.edu)
Note: over the 3-day holiday weekend, I/T staff will periodically be checking Helpdesk messages 8 am to 8 pm.