Category Archives: Miscellaneous

New Staff Additions: Marie Henggeler and Luis Guerra

Please join us in welcoming our two newest additions to the Helpdesk and User Services team,  Marie Henggeler and Luis Guerra!

Marie Henggeler comes to us with over 8 years of desktop support experience, most recently at Tufts University’s Jean Mayer USDA Human Nutrition Research Center on Aging.  At Tufts, Marie served as the front-line Desktop Support Specialist on a small IT team. She brings to Harvard Chan School of Public Health  her hands-on approach to user support, proficiency with the ServiceNow platform as well as experience supporting statistical software like SAS and SPSS.

Marie

Fun Facts: Marie is multi-lingual, a world-traveller and lived for years in Switzerland.

Luis Guerra has been with HSPH for over 3 months now, working as a contract employee with the Helpdesk. Luis quickly established himself as key member of the Helpdesk team, taking on a high-volume workload during a transitional phase for the desk. His service-minded approach to support has already gained Luis an excellent track record with our user community.

Luis

Fun Fact: Luis moved to the United States from El Salvador when he was just 5 yrs old. He’s an avid soccer player/fan and was a goalie for the Somerville High School Highlanders.

Welcome Marie and Luis!

Claiming your new HarvardKey Credentials

To All Faculty, Staff, and Students of the T.H.Chan School of Public Health:

You are now able to claim your HarvardKey credentials (the University’s replacement for the HUID/PIN system). This can be done at your own convenience, anytime between now and January, when the old HUID/PIN system is scheduled to be retired.

Once you claim your HarvardKey, it will automatically become your new login and password for accessing your Harvard O365 email (faculty & staff) and most University applications. Your current Novell account and Laptop encryption password however will remain unchanged.

A list of Chan School applications and which login credentials to use is available for reference.

Please note that if your O365 e-mail password expires BEFORE you are ready to claim your HarvardKey, you must call the Chan School Helpdesk for a password reset; the self-service password change (PRN) website is no longer active.

Important Points to Note

Before you begin, please review the instructions for claiming your HarvardKey.

HarvardKey requires use of a strong password. Quick Guidelines for creating strong passwords are available on the HarvardKey Help website.

You will need to update your password on all the mobile devices you use to access your Harvard O365 email account, using mail clients such as Microsoft Outlook (including Outlook Web Access in your browser) or Apple Mail, in order to avoid being locked out of your account. We suggest gathering all those devices together and turning them off before you begin. After you claim your HarvardKey, you should then change the O365 email password on each device. Instructions for changing passwords on IOS and Android devices are as follows:

For iOS (iPad/iPhone)

  1. Open “Settings”, then select “Mail, Contacts, Calendar”
  2. Select your Harvard account and tap “Account”
  3. Enter your new password in the “Password” field and tap “Done”

For Android

  1. Open the app you use for your Harvard email
  2. Tap the “Menu” button and select “More”
  3. Select “Settings”, then “Account Settings”
  4. Enter your new password in the “Password” field and tap “Save”

For Help

Thank You for Attending Our Third Annual Tech Day!

Thank you for attending our third annual Tech Day!

Raffle winners:

  • Claudette Thompson, Apple Watch
  • Mary Jane Curran, ChromeCast
  • Deborah Atobrah, Kindle
  • Colin Fleming, Apple TV
Tech Day 2015

Tech Day 2015

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The Department of Information Technology hosted a Fall Tech Day on: Thursday, October 22, 12:00 – 2:00 pm Kresge Atrium.

Tables:

  • Dell — Representatives from Dell showcased the latest laptop, tablets and other machines available through the Harvard contract.
  • AppleRepresentatives from Apple showcased the latest Apple products on display.
  • HarvardKey — The Identity & Access Management program at Harvard University Information Technology introduced Harvard Key.
  • Office 365 —Our Office 365 gurus offered overviews of new features and answer questions.
  • WordPress — The web team showcased the recently launched Admissions web site and answer questions about WordPress.
  • Canvas — Media and Educational Technology Services (METS) demoed new features and answer questions about Canvas.
  • BlueJeans – BlueJeans video conferencing accounts were created on the fly.
  • Virtual Desktops – The server team demonstrated our new virtual desktop infrastructure (VDI).  VDI allows students to access instructional computing lab software from their own computers.
  • Student Information Systems (SIS) — The SIS team provided a sneak peak of the new my.harvard.edu platform that is coming in the Fall 2016.

Thank you for attending!

Server and Network Maintenance, Thursday, September 10, 2015

Update: All updates were successful.

This Thursday, September 10th, we will be performing our normal monthly system maintenance to all servers and network gear.

The maintenance window will last from 7PM to 1AM.

There will be a network outage for the following locations from 7pm – 11pm:
Building 1
– Building 2
– FXB
– Landmark

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)
– File and Print services
– ICF File services
– ICF Print services
– NetStorage
– Kanaka
– Powerfaids and NetPartner
– Accellion File Transfer service
– Wasabi

There will be a single, 15 minute outage between 7:00PM and 1:00AM to the Virtual Desktop System:
– ICF Physical machines and ICF VDI/Virtual Desktop System
– Staff VDI/Virtual Desktop System

The following services will be unavailable from 7pm – 10:30pm:
– ALICE
– myHarvardChan Portal

The following services will be unaffected during the maintenance window:
– Web Server (main www.hsph.harvard.edu site)
– HUIT ICEmail/O365 (Outlook) system
– ALICE Development/Testing systems

Please contact our I/T Helpdesk at (617)432-4357 or email helpdesk@hsph.harvard.edu for any questions or concerns you may have regarding this information.

Upcoming Maintenance dates:

  • 10/15/2015
  • 11/12/2015
  • 12/10/2015

Server Issue (Resolved)

At approximately 5 pm on Wednesday, August 5, a DHCP server issue caused Harvard Chan student laboratory computers to fail in Kresge LL6 and Kresge LL19, as well as several other locations around campus.  The issue prevented some users from utilizing VDI or the Novell network.

The issue was diagnosed and resolved by 7:15 pm.

We apologize for the inconvenience.

Harvard Cyber Alert

To All Faculty and Staff at Harvard Chan School of Public Health:

We would like to provide you with the following additional Cyber Alert guidance specific to our community in a Q & A format.

Where can I find more information and updates on the Cyber Alert?
The Harvard University Information Security Office is maintain an incident page at: http://security.harvard.edu/cyber-alert

What action should I take?
Out of an abundance of caution, the University is requiring that ALL Office365 (Outlook Email) users change their email passwords as soon as possible.

How do I change my Email password?
Step by step self-service directions are located at:
http://huit.harvard.edu/reset-your-harvard-password

For users who access their email using multiple devices (eg: desktop, laptop, tablet, smartphone, etc) it is very important that you turn off (or put in airplane mode) all your mobile devices before beginning the password change process, in order to prevent those devices from causing a password lockout on your account.

How can I get assistance to change my email password or if I get locked out of my account?
In addition to 24/7  IT Support set up by the University (ithelp@harvard.edu or phone: 617-495-7777),  our Information Technology Dept at Harvard Chan is available by phone (432-HELP) or email  (Helpdesk@hsph.harvard.edu) to assist you with your Email password change and synching on all of your mobile devices.

Are other Harvard Chan systems affected?
At this time, none of our Harvard Chan systems have shown any evidence of problems during this security event, including the Student Information System, Novell, personal and shared drives, Wasabi, and Harvard Chan websites and web applications.

Should I change the password on all my other Harvard Chan systems?
The University advisory pertains only to your email password.

If you wish to change your password on our other systems such as Novell, Windows or MAC encrypted laptops, Wasabi, or iPrint, please follow the specific step by step instructions which can be found at  http://hsph.me/password-change 

How can I get assistance to change the password on all my other Harvard Chan systems?
You should call or email the Harvard Chan I/T Helpdesk for further assistance, or to answer any questions about the password change process.    (phone: 432-HELP, or email: Helpdesk@hsph.harvard.edu)

During what hours will assistance be available?
Harvard IT Help Desk:  24/7  (phone: 617-495-7777, or email: ithelp@harvard.edu)

Harvard Chan I/T Helpdesk:  8 a.m.-6 p.m. weekdays, (phone: 432-HELP or email:Helpdesk@hsph.harvard.edu)

Note:  over the 3-day holiday weekend, I/T staff will periodically be checking Helpdesk messages 8 am to 8 pm.

Monthly Maintenance Window: Sunday, February 15

UPDATE: All updates were successful and systems are fully operational.

On Sunday, February 15th, we will be performing our normal monthly system maintenance to all servers and network gear.  Note: Our normal Thursday window has been moved to Sunday to accommodate the academic calendar.

The maintenance window will last from 7PM to 1AM.

There will be several brief, 5 minute, network outages between 7:00PM and 9:00PM for Landmark Center:

– Network and Internet access from inside SPH Landmark, will be interrupted

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

  • File and Print services
  • ICF File services
  • ICF Print services
  • NetStorage
  • Kanaka
  • Powerfaids and NetPartner
  • Wasabi
  • Virtual desktop system (VDI)
  • Accellion File Transfer service

The following services will be unavailable from 7PM – 10:30 pm:

  • ALICE
  • MyHSPH Portal

The following services will be unaffected during the maintenance window:  

  • Web Server (main www.hsph.harvard.edu site)
  • ALICE Development/Testing systems
  • HUIT ICEmail (Outlook) system
  • Office 365

Please contact our Helpdesk at (617)432-4357 or email helpdesk@hsph.harvard.edu for any questions or concerns you may have regarding this information.

Upcoming maintenance dates:

  • 3/15/2015 – Moved to Sunday, to accommodate Academic Calendar
  • 4/9/2015
  • 5/17/2015 – Moved to Sunday, to accommodate Academic Calendar
  • 6/11/2015

Internet Connectivity Issues (Resolved)

Update, 3:40 pm: HUIT has restored Internet connectivity to normal operation as of 2:30pm, with subsequent monitoring to confirm stabilization. Those who wish to connect to the Internet from the Harvard network are once again able to do so. We regret any inconvenience this interruption may have caused.


Dear HSPH Community,

As of 10:40 am, internet connectivity for many users across campus is interrupted. Users may be unable to access external websites and delivery of email may be delayed.

Harvard University Information Technology (HUIT) is actively working on resolving the issue.

Deane Eastwood
for the Department of Information Technology

Kresge LL-19 computer lab will re-open on Monday

The IT department is pleased to report that our Instructional Computing Facility in Kresge LL-19 (computer lab) will re-open for business as usual on Monday, November 24.

Our Media and Educational Technology Services (METS) staff will return to their offices within ICF LL-19.

The majority of the I/T Dept. staff however will likely remain in our temporary locations at Landmark, FXB, and Smith Street until the construction project in LL-6 adjacent to our LL-15 office suite is completed.

We thank the entire SPH community for your patience and understanding during the past 3 weeks, and we apologize for the tremendous inconvenience this closure may have caused you.

Tech Day Raffle Winners

photoThank you for the outstanding turnout at today’s Tech Day.  Hundreds of HSPH community members stopped by to learn about Office 365, VDI, Canvas, new Dell products, BlueJeans video conferencing, Mediasite course capture, and responsive web design. Dozens participated in tours of our new distance learning and video production studios and the HSPH server room.

We raffled off a number of items that IT staff members are excited about.

The winners are:

Louis Bishop
Dell Venue 7 Tablet 

Iris Kim
Apple TV

Nang H. Tin Movng
Dell Bluetooth portable speaker 

Casey Hamilton
iPod Shuffle 

Beth Chaplin, Jacke Willis, and Sonya Milonova
FUELActive Portable Charger – charge your iPhone, iPod, Android or other USB device, anytime, anywhere

Congratulations to Louis, Iris, Casey, Nang, Beth, Jacke and Sonya!  The prizes can either be picked up at the HSPH Helpdesk in Kresge LL15 or we will arrange for delivery.

Based on the strong turnout, we hope to do another Tech Day in the spring.