Category Archives: Improvements

Network Outage

This afternoon the HSPH network was down for approximately 15 minutes.  A faulty piece of hardware was connected to a network jack which caused a loop. We quickly identified the hardware, disconnected it, reset the network and restored network services. We are working with HSPH/UIS network engineers to put in safeguards to prevent this issue from happening in the future.

The network is now fully functioning.

If you are still experiencing any network connectivity issues, please reboot your computer.  If this does not alleviate the issue, please contact the Helpdesk for assistance at 617-432-HELP.

Thank You,
HSPH Information Technology

Recordings During Spring Break

The Department of Information Techonology will be making critical repairs to the central audio-visual control room from March 14 – 18, 2011. Video captures and webstreaming from Kresge G1, G2, G3, 213, 502, and FXB G11, G12, and G13 will be unavailable as we upgrade our main processor.

If you have an event that requires taping, we can provide a limited number of camerapeople on a first-come, first-serve basis for recording and on-demand viewing. Please call the Helpdesk at 432-HELP as soon as possible to make arrangements.

We scheduled this during spring break to minimize the impact on course captures.

Upcoming System Maintenance on Thursday, February 10, 2011

On Thursday night, February 10th, we will be performing our normal system maintenance to all servers and network equipment.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages (You can continue to work, but may have brief pauses while services restart):

The following services will be unavailable for the duration of the maintenance window:

All future planned down times are Thursday nights from 7PM to 1AM on the following dates:

  • 3/13/2011 (Sunday, due to academic calendar)
  • 4/14/2011
  • 5/15/2011 (Sunday, due to academic calendar)
  • 6/16/2011
  • 7/14/2011
  • 8/11/2011
  • 9/15/2011
  • 10/13/2011
  • 11/10/2011
  • 12/15/2011

iSites brief outage on February 2, 2011

iSites service was interrupted briefly on Wednesday, February 2, 2011 from approximately 3:00 pm to 3:45 pm due to a network issue connecting to database servers on the central campus.  The issue was resolved quickly and iSites is fully functioning.

If you are still experiencing any issues with iSites, please contact the HSPH Helpdesk at 432-HELP.

Safeboot update

Update
Our work with McAfee on the laptop encryption issue was successful.  We believe that we have resolutions for the initial issue that occurred on Sunday and as well as this morning’s issue.  Both issues were caused by configuration settings made by McAfee technicians.

The Helpdesk is calling people who have notified us of laptop login issues.  For most users, we can fix your laptop over the phone.  If you would prefer to bring your laptop to the Helpdesk, we can fix the issue there.  Finally, we have technicians in the field making visits to assist with the problem.


Please contact us at 432-HELP if you are still having an issue.

Thank you for working with us.  We hope to have this issue fully resolved shortly.

9:51 am
We are having additional issues this moring with our Safeboot laptop encryption software.  Both desktop and server teams are currently working with McAfee on a resolution.

If you have an encrypted laptop and are still having difficulty logging in, please contact the Helpdesk at 432-HELP for further information.

We apologize for the inconvenience and will update you as soon as we have a resolution.

Safeboot issue

Our Safeboot server that manages laptop encryption began experiencing issues on Sunday afternoon and has impacted some HSPH users.

Server administrators are working with McAfee to resolve the issue as quickly as possible. If you are having trouble logging into your encrypted laptop, please contact the HSPH Helpdesk at 432-HELP.

Upcoming System Maintenance on Thursday, January 13, 2011

On Thursday night, January 13th, we will be performing our normal system maintenance to all servers and network equipment. 

The maintenance window will last from 7:00 PM until 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services
restart)

The following services will be unavailable for the duration of the maintenance window:

All future planned down times are Thursday nights from 7PM to 1AM on the following dates:

  • 2/10/2011
  • 3/13/2011 (Sunday, due to academic calendar)
  • 4/14/2011
  • 5/15/2011 (Sunday, due to academic calendar)
  • 6/16/2011
  • 7/14/2011
  • 8/11/2011
  • 9/15/2011
  • 10/13/2011
  • 11/10/2011
  • 12/15/2011

Disaster Recovery Testing on December 27 and 30, 2010

UPDATE: Date postponed until Tuesday, 12/28/2010 at 5:00PM due to weather.

Over the holiday break, the Department of Information Technology will have two service interruptions which are required for our disaster recovery testing. The first is on Monday, December 27, 2010 and the second is on Thursday, December 30, 2010.  Work will begin at 5 pm on both days.

During this time, we will be performing a full test of our disaster recovery implementation simulating an emergency situation. We expect to have all services back up and running by midnight.

All HSPH mission critical servers and data are replicated at a remote site.  In case of an emergency at HSPH that affects our server rooms (i.e., flood), we are able to switch to the remote location restoring core services to the community as quickly as possible.  Examples of core services include email, file sharing, and web services. The following services will be unavailable for the duration of the switch-over on December 27th beginning at 5 pm:

On Thursday, December 30th from 5PM to 12AM, we will have the final service interruption in order to return to normal operations back at HSPH.  We expect to have all services up and running by midnight.  The following services will be unavailable for the duration of the switch-back on December 30th:

Disaster recovery testing scheduled for holiday break

During the holiday break, the Department of Information Technology will be performing a full test of our disaster recovery implementation.

All HSPH mission critical servers and data are replicated at a remote site.  In case of an emergency at HSPH that affects our server rooms (i.e., flood), we are able to switch to the remote location restoring core services to the community as quickly as possible. 

Examples of core services include email, file sharing, and web services.

To accommodate this extremely important test, we will have 3 separate service interruptions this month.  The first interruption will be our normal system maintenance to all servers and network equipment on Sunday, December 19th from 7PM to 12AM.  The normal Thursday date was moved to Sunday to accommodate the academic schedule.

Our disaster recovery testing will require 2 separate interruptions:

  • Monday, December 27th from 5PM to 12AM, we will transfer to our DR site.
  • Thursday, December 30th from 5PM to 12AM, we will resume normal operations

If you have any questions, please contact the Help Desk at 432-HELP.

COMPLETED – Upcoming System Maintenance on Sunday, November 14, 2010

All of tonight’s maintenance work has been completed successfully.  We strongly recommend that all users reboot their computers on Monday morning.  Thank you.

On Sunday night, November 14th, we will be performing an extended major infrastructure upgrade. The maintenance window for most services will last from 7:00 PM til 1:00 AM. The MyHSPH Portal and ALICE maintenance window will begin 2 hours earlier, starting at 5PM.

The following services will have 15 – 30 minute outages, however:
**We recommend you do not attempt to use any of these resources during the Maintenance Window**

We will post an update to the HSPH IT page announcements section upon completion of all Maintenance.

The following services will not be affected:

  • HPCC system
  • HSPH Unix server

The IT Department recommends that you reboot your PC after any system maintenance.

This will ensure that the proper software updates will be applied to your computer.

Be Green - We also request that you shutdown your PC before you leave everyday.

All future planned maintenance windows (except December) are Thursday nights from 7PM to 1AM on the following dates:

12/19/2010 – this is a SUNDAY night
01/13/2011
02/10/2011