Category Archives: Improvements

Smith Street Conference Rooms Completed

All Smith Street conference rooms have been completed.   The remaining rooms on the 1st and 4th floors were completed in early-September.  Training was held for the community on September 20, 2011.

“How-to” guides for each room may be found in the rooms or may be requested via email from the HSPH Helpdesk, helpdesk@hsph.harvard.edu, 432-HELP.

The 3rd floor location only has a Cisco Telepresence unit that allows for either telepresence calls or traditional video conferencing calls utilizing a Harvard bridge.  If you need further information on scheduling a video conference, please contact the Helpdesk.

If you need assistance on room operation in any of the six conference rooms of Smith Street, please contact the Helpdesk at 432-HELP.

Smith Street 3rd Floor Conference Room

Smith Street 3rd Floor Conference Room

 

HSPH Launches New Alumni Portal

HSPH launched a new alumni portal on September 15, 2011.  Congratulations to Jim Smith, Assistant Dean for Alumni Affairs, for his leadership in launching this impressive new alumni resource.

HSPH’s Department of Information Technology web team provided design and technical support for Jim and his staff working in collaboration with the vendor Imodules.

Visit the site:
http://alumni.sph.harvard.edu

Screenshots:

Alumni Home Page

Alumni Directory Search

Smith Street Conference Rooms

We are pleased to announce that the 3rd floor conference room at Smith Street has been completed.

This large room is equipped with:

  • Projector and large screen
  • Resident PC
  • Wireless keyboard and mouse
  • Laptop/tablet connection
  • Speakers for computer and laptop audio
  • Cisco telepresence for high-quality video conferencing
  • Polycom conference phone for conference calls

Similar rooms on the 1st and 4th floors are also nearing completion.  Three smaller conference rooms were completed in June.

End user training sessions will be arranged later in August.

PIN Login Issues?

Having problems logging into PIN? It is likely your cookies. It will only take a few quick steps to resolve.

Solution 1

  • Verify you are using the first 8-digits on your Harvard ID. If not, try again.
  • If this does not work, continue.

Solution 2

  • Go to the Google Clearing Cookies Instructions Page
  • Pick your browser.
  • Next, locate your version under “Clearing your cookies.” Follow those instructions to remove cookies.
  • *You will only need to do this once.

Why did this happen?
We recently upgraded our PIN-enabled applications to the newest version of Harvard PIN. This has caused a conflict with cookies from the previous system.

If you experience any further issues, please contact the helpdesk at 2-HELP or helpdesk@hsph.harvard.edu.

Monthly Maintenance on May 19, 2011

To all HSPH users,

Next Thursday night, May 19th, we will be performing our normal system maintenance to all servers and network equipment.

Please Note – This Maintenance window was rescheduled from 5/15/2011 due to conflicts with the academic calendar.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

  • GroupWise Full Client and IMAP Clients
  • Novell File and Print services
  • NetStorage
  • ICF File and Print services
  • OASIS
  • Powerfaids and NetPartner
  • Web Server (main www.hsph.harvard.edu site)
  • GroupWise WebAccess
  • Accellion
  • HSPH Unix server

The following services will be unavailable from 7PM to 10:30PM:

  • ALICE
  • MyHSPH Portal

The following services will be unaffected during the maintenance window:

  • HPCC system

Future maintenance windows are scheduled for Thursday nights from 7PM to 1AM on the following dates:

  • 6/16/2011
  • 7/14/2011
  • 8/11/2011
  • 9/15/2011
  • 10/13/2011
  • 11/10/2011
  • 12/15/2011

 

Network Outage

This afternoon the HSPH network was down for approximately 15 minutes.  A faulty piece of hardware was connected to a network jack which caused a loop. We quickly identified the hardware, disconnected it, reset the network and restored network services. We are working with HSPH/UIS network engineers to put in safeguards to prevent this issue from happening in the future.

The network is now fully functioning.

If you are still experiencing any network connectivity issues, please reboot your computer.  If this does not alleviate the issue, please contact the Helpdesk for assistance at 617-432-HELP.

Thank You,
HSPH Information Technology

Recordings During Spring Break

The Department of Information Techonology will be making critical repairs to the central audio-visual control room from March 14 – 18, 2011. Video captures and webstreaming from Kresge G1, G2, G3, 213, 502, and FXB G11, G12, and G13 will be unavailable as we upgrade our main processor.

If you have an event that requires taping, we can provide a limited number of camerapeople on a first-come, first-serve basis for recording and on-demand viewing. Please call the Helpdesk at 432-HELP as soon as possible to make arrangements.

We scheduled this during spring break to minimize the impact on course captures.

Upcoming System Maintenance on Thursday, February 10, 2011

On Thursday night, February 10th, we will be performing our normal system maintenance to all servers and network equipment.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages (You can continue to work, but may have brief pauses while services restart):

The following services will be unavailable for the duration of the maintenance window:

All future planned down times are Thursday nights from 7PM to 1AM on the following dates:

  • 3/13/2011 (Sunday, due to academic calendar)
  • 4/14/2011
  • 5/15/2011 (Sunday, due to academic calendar)
  • 6/16/2011
  • 7/14/2011
  • 8/11/2011
  • 9/15/2011
  • 10/13/2011
  • 11/10/2011
  • 12/15/2011

iSites brief outage on February 2, 2011

iSites service was interrupted briefly on Wednesday, February 2, 2011 from approximately 3:00 pm to 3:45 pm due to a network issue connecting to database servers on the central campus.  The issue was resolved quickly and iSites is fully functioning.

If you are still experiencing any issues with iSites, please contact the HSPH Helpdesk at 432-HELP.

Safeboot update

Update
Our work with McAfee on the laptop encryption issue was successful.  We believe that we have resolutions for the initial issue that occurred on Sunday and as well as this morning’s issue.  Both issues were caused by configuration settings made by McAfee technicians.

The Helpdesk is calling people who have notified us of laptop login issues.  For most users, we can fix your laptop over the phone.  If you would prefer to bring your laptop to the Helpdesk, we can fix the issue there.  Finally, we have technicians in the field making visits to assist with the problem.


Please contact us at 432-HELP if you are still having an issue.

Thank you for working with us.  We hope to have this issue fully resolved shortly.

9:51 am
We are having additional issues this moring with our Safeboot laptop encryption software.  Both desktop and server teams are currently working with McAfee on a resolution.

If you have an encrypted laptop and are still having difficulty logging in, please contact the Helpdesk at 432-HELP for further information.

We apologize for the inconvenience and will update you as soon as we have a resolution.