Category Archives: Improvements

Safeboot issue

Our Safeboot server that manages laptop encryption began experiencing issues on Sunday afternoon and has impacted some HSPH users.

Server administrators are working with McAfee to resolve the issue as quickly as possible. If you are having trouble logging into your encrypted laptop, please contact the HSPH Helpdesk at 432-HELP.

Upcoming System Maintenance on Thursday, January 13, 2011

On Thursday night, January 13th, we will be performing our normal system maintenance to all servers and network equipment. 

The maintenance window will last from 7:00 PM until 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services
restart)

The following services will be unavailable for the duration of the maintenance window:

All future planned down times are Thursday nights from 7PM to 1AM on the following dates:

  • 2/10/2011
  • 3/13/2011 (Sunday, due to academic calendar)
  • 4/14/2011
  • 5/15/2011 (Sunday, due to academic calendar)
  • 6/16/2011
  • 7/14/2011
  • 8/11/2011
  • 9/15/2011
  • 10/13/2011
  • 11/10/2011
  • 12/15/2011

Disaster Recovery Testing on December 27 and 30, 2010

UPDATE: Date postponed until Tuesday, 12/28/2010 at 5:00PM due to weather.

Over the holiday break, the Department of Information Technology will have two service interruptions which are required for our disaster recovery testing. The first is on Monday, December 27, 2010 and the second is on Thursday, December 30, 2010.  Work will begin at 5 pm on both days.

During this time, we will be performing a full test of our disaster recovery implementation simulating an emergency situation. We expect to have all services back up and running by midnight.

All HSPH mission critical servers and data are replicated at a remote site.  In case of an emergency at HSPH that affects our server rooms (i.e., flood), we are able to switch to the remote location restoring core services to the community as quickly as possible.  Examples of core services include email, file sharing, and web services. The following services will be unavailable for the duration of the switch-over on December 27th beginning at 5 pm:

On Thursday, December 30th from 5PM to 12AM, we will have the final service interruption in order to return to normal operations back at HSPH.  We expect to have all services up and running by midnight.  The following services will be unavailable for the duration of the switch-back on December 30th:

Disaster recovery testing scheduled for holiday break

During the holiday break, the Department of Information Technology will be performing a full test of our disaster recovery implementation.

All HSPH mission critical servers and data are replicated at a remote site.  In case of an emergency at HSPH that affects our server rooms (i.e., flood), we are able to switch to the remote location restoring core services to the community as quickly as possible. 

Examples of core services include email, file sharing, and web services.

To accommodate this extremely important test, we will have 3 separate service interruptions this month.  The first interruption will be our normal system maintenance to all servers and network equipment on Sunday, December 19th from 7PM to 12AM.  The normal Thursday date was moved to Sunday to accommodate the academic schedule.

Our disaster recovery testing will require 2 separate interruptions:

  • Monday, December 27th from 5PM to 12AM, we will transfer to our DR site.
  • Thursday, December 30th from 5PM to 12AM, we will resume normal operations

If you have any questions, please contact the Help Desk at 432-HELP.

COMPLETED – Upcoming System Maintenance on Sunday, November 14, 2010

All of tonight’s maintenance work has been completed successfully.  We strongly recommend that all users reboot their computers on Monday morning.  Thank you.

On Sunday night, November 14th, we will be performing an extended major infrastructure upgrade. The maintenance window for most services will last from 7:00 PM til 1:00 AM. The MyHSPH Portal and ALICE maintenance window will begin 2 hours earlier, starting at 5PM.

The following services will have 15 – 30 minute outages, however:
**We recommend you do not attempt to use any of these resources during the Maintenance Window**

We will post an update to the HSPH IT page announcements section upon completion of all Maintenance.

The following services will not be affected:

  • HPCC system
  • HSPH Unix server

The IT Department recommends that you reboot your PC after any system maintenance.

This will ensure that the proper software updates will be applied to your computer.

Be Green – We also request that you shutdown your PC before you leave everyday.

All future planned maintenance windows (except December) are Thursday nights from 7PM to 1AM on the following dates:

12/19/2010 – this is a SUNDAY night
01/13/2011
02/10/2011

Weekend updates of Student Information System

Due to a system upgrade, the ALICE student information system will NOT be available from 8:00 a.m. to midnight on Saturday, October 16th, and Sunday, October 17th, 2010.

During this time, MyHSPH will be unaffected except for links to Banner Self-Service sites, which are connected to the ALICE system. You will still be able to access iSites and Groupwise via MyHSPH.

If you have any questions, please contact IT Help Desk at helpdesk@hsph.harvard.edu or sis@hsph.harvard.edu.

Monthly Computer Maintenance on Thursday, October 14, 2010

On Thursday night, October 14th, we will be performing our normal system maintenance to all servers and network equipment.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable for the duration of the maintenance window

The IT Department recommends that you reboot your PC after any system maintenance. This will ensure that the proper software updates are applied to your computer.

Be Green!  We also request that you shutdown your PC before you leave everyday.

All future planned maintenance windows are Thursday nights from 7PM to 1AM and on the following dates:

  • 11/11/2010
  • 12/16/2010

Email Quarantine Upgrade

On September 16, 2010, the Department of Information Technology upgraded its spam and virus filtering applications to the latest version of Barracuda Network’s product.

All users should be aware of one key change.  You will be required to enter your entire email address (e.g., jdoe@hsph.harvard.edu) as your username instead of your HSPH Edirectory username (e.g., jdoe).  The new version continues to send you a daily email and has all the same features as the former version.

Visit your email quarantine: https://quarantine.sph.harvard.edu
Username: your hsph email address (jsmith@hsph.harvard.edu)
Password: your local HSPH Edirectory password (same as email, Novell login, etc.)

Please do not hesitate to contact us at helpdesk@hsph.harvard.edu if you have any questions or problems.

Computer System Maintenance on Thursday, September 16, 2010

On Thursday evening, September 16th, we will be performing our normal system maintenance to all servers and network equipment.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable for the duration of the maintenance window:

The IT Department recommends that you reboot your PC after any system maintenance.

This will ensure that the proper software updates are applied to your computer.

Be Green!  We also request that you shutdown your PC before you leave everyday.

All future planned maintenance windows are Thursday nights from 7PM to 1AM and on the following dates:

  • 10/14/2010
  • 11/11/2010
  • 12/16/2010

Computer System Maintenance on August 15, 2010

On Sunday night, August 15th, we will perform our normal system maintenance to all servers and network equipment.  We are moving the time from the previously scheduled time of Thursday, August 12 to avoid a conflict with the end of the summer 2 session.

The maintenance window will last from 5:00 PM til 12:00 AM.

All future planned maintenance times are Thursday nights from 7PM to 1AM on the following dates:

  • 9/16/2010
  • 10/14/2010
  • 11/11/2010
  • 12/16/2010