Category Archives: Improvements

Disaster recovery testing scheduled for holiday break

During the holiday break, the Department of Information Technology will be performing a full test of our disaster recovery implementation.

All HSPH mission critical servers and data are replicated at a remote site.  In case of an emergency at HSPH that affects our server rooms (i.e., flood), we are able to switch to the remote location restoring core services to the community as quickly as possible. 

Examples of core services include email, file sharing, and web services.

To accommodate this extremely important test, we will have 3 separate service interruptions this month.  The first interruption will be our normal system maintenance to all servers and network equipment on Sunday, December 19th from 7PM to 12AM.  The normal Thursday date was moved to Sunday to accommodate the academic schedule.

Our disaster recovery testing will require 2 separate interruptions:

  • Monday, December 27th from 5PM to 12AM, we will transfer to our DR site.
  • Thursday, December 30th from 5PM to 12AM, we will resume normal operations

If you have any questions, please contact the Help Desk at 432-HELP.

COMPLETED – Upcoming System Maintenance on Sunday, November 14, 2010

All of tonight’s maintenance work has been completed successfully.  We strongly recommend that all users reboot their computers on Monday morning.  Thank you.

On Sunday night, November 14th, we will be performing an extended major infrastructure upgrade. The maintenance window for most services will last from 7:00 PM til 1:00 AM. The MyHSPH Portal and ALICE maintenance window will begin 2 hours earlier, starting at 5PM.

The following services will have 15 – 30 minute outages, however:
**We recommend you do not attempt to use any of these resources during the Maintenance Window**

We will post an update to the HSPH IT page announcements section upon completion of all Maintenance.

The following services will not be affected:

  • HPCC system
  • HSPH Unix server

The IT Department recommends that you reboot your PC after any system maintenance.

This will ensure that the proper software updates will be applied to your computer.

Be Green - We also request that you shutdown your PC before you leave everyday.

All future planned maintenance windows (except December) are Thursday nights from 7PM to 1AM on the following dates:

12/19/2010 – this is a SUNDAY night
01/13/2011
02/10/2011

Weekend updates of Student Information System

Due to a system upgrade, the ALICE student information system will NOT be available from 8:00 a.m. to midnight on Saturday, October 16th, and Sunday, October 17th, 2010.

During this time, MyHSPH will be unaffected except for links to Banner Self-Service sites, which are connected to the ALICE system. You will still be able to access iSites and Groupwise via MyHSPH.

If you have any questions, please contact IT Help Desk at helpdesk@hsph.harvard.edu or sis@hsph.harvard.edu.

Monthly Computer Maintenance on Thursday, October 14, 2010

On Thursday night, October 14th, we will be performing our normal system maintenance to all servers and network equipment.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable for the duration of the maintenance window

The IT Department recommends that you reboot your PC after any system maintenance. This will ensure that the proper software updates are applied to your computer.

Be Green!  We also request that you shutdown your PC before you leave everyday.

All future planned maintenance windows are Thursday nights from 7PM to 1AM and on the following dates:

  • 11/11/2010
  • 12/16/2010

Email Quarantine Upgrade

On September 16, 2010, the Department of Information Technology upgraded its spam and virus filtering applications to the latest version of Barracuda Network’s product.

All users should be aware of one key change.  You will be required to enter your entire email address (e.g., jdoe@hsph.harvard.edu) as your username instead of your HSPH Edirectory username (e.g., jdoe).  The new version continues to send you a daily email and has all the same features as the former version.

Visit your email quarantine: https://quarantine.sph.harvard.edu
Username: your hsph email address (jsmith@hsph.harvard.edu)
Password: your local HSPH Edirectory password (same as email, Novell login, etc.)

Please do not hesitate to contact us at helpdesk@hsph.harvard.edu if you have any questions or problems.

Computer System Maintenance on Thursday, September 16, 2010

On Thursday evening, September 16th, we will be performing our normal system maintenance to all servers and network equipment.

The maintenance window will last from 7:00 PM til 1:00 AM.

The following services will have one or two small outages:
(You can continue to work, but may have brief pauses while services restart)

The following services will be unavailable for the duration of the maintenance window:

The IT Department recommends that you reboot your PC after any system maintenance.

This will ensure that the proper software updates are applied to your computer.

Be Green!  We also request that you shutdown your PC before you leave everyday.

All future planned maintenance windows are Thursday nights from 7PM to 1AM and on the following dates:

  • 10/14/2010
  • 11/11/2010
  • 12/16/2010

Computer System Maintenance on August 15, 2010

On Sunday night, August 15th, we will perform our normal system maintenance to all servers and network equipment.  We are moving the time from the previously scheduled time of Thursday, August 12 to avoid a conflict with the end of the summer 2 session.

The maintenance window will last from 5:00 PM til 12:00 AM.

All future planned maintenance times are Thursday nights from 7PM to 1AM on the following dates:

  • 9/16/2010
  • 10/14/2010
  • 11/11/2010
  • 12/16/2010

Student Computing in Kresge LL19

As of 11 am on Monday morning, all computers in the student computing laboratory in Kresge LL19 are fully functional.  Work crews have completed their work.

newlab.JPG

On Saturday afternoon, July 10, an intense rain storm caused some water damage at HSPH, primarily on the ground floor and lower level of the Kresge building. 

The water caused minor damage to the main student computing laboratory in Kresge LL19.

MS Office 2007 upgrades in all computer laboratories and classrooms

On Wednesday, June 28, 2010, the IT Office completed upgrades to Microsoft Office 2007 in all computer laboratories and classrooms. 
Locations include:

  • Kresge LL6, LL10, LL19, 209, 210, 213
  • All classrooms in Kresge and FXB Center
  • Landmark Center
  • Shattuck House

Training courses on new features of MS Office 2007 will be offered in the summer and fall.

Upgrade to MS Office 2007!

MS Office 2007 upgrades are available to the community free of charge on all Harvard-owned machines as part of the University’s Enterprise Microsoft agreement.  Contact the HSPH Helpdesk at 432-HELP for further information.  Copies are also available at a large discount for personal purchase. We are currently testing MS Office 2010 and have tentative plans to roll that out to all locations at the end of the 2010-2011 academic year.

More locations available for course and event capture!

We are pleased to announce that recent renovations to FXB G11, G12, and G13 allow for course and event capture.  Happenings in the room can be streamed via the web for live or on-demand presentations or recorded to DVD. 

In addition to capturing audio and video, web streaming allows for capture of your laptop, tabletPC, classroom resident PC, or classroom document camera.

IMG_0545.JPG
A new camera in FXB G12 feeds video back to the Kresge control room.

Renovations in FXB G11, G12, and G13 have tied the rooms to the central control room in the Kresge Building.

We currently have the capacity to record three simultaneous events. Courses and events are scheduled on a first-come, first-served basis. Course/event capture is available from all larger classrooms at HSPH including:

  • Kresge G1
  • Kresge G2
  • Kresge G3
  • Kresge 213
  • Kresge 502
  • FXB G11
  • FXB G12
  • FXB G13
  • Kresge Courtyard (Commencement)

If you are interested in exploring course or event capture this spring in the new rooms, please contact Sarah Bearse, Group Leader for Media Services at 617-432-6836 sbearse@hsph.harvard.edu.

With room renovations now complete, the Office of Information Technology is turning our attention to evaluating our capacity, capture technology, and streaming format.